24. Accountability
• Two principles
– Always starts with you:
performance, caring, expectations, encourage
and enable others
– When you look at others, look for solutions rather
than blame
• Don’t look the other way when it matters
32. Guilt prone leaders
• Display concern for others
• Strong sense of personal responsibility
• Put the greater good ahead of their
personal goals and glory
• Take preventive measures to avoid future
mistakes and steps to repair damage done
by past errors