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9:56 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 1 hour after first plane hits WTC – all quiet
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 10:00 am 1:15 after first plane hits WTC
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 9:30 – 11:30 am US/CAN News sites are overloaded
11:01 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 First reaction by airlines
11:01 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 AMR hits the crisis shadow page
11:15 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 United site still unchanged
11:15 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 2 hrs 30 min after first plane hits WTC
11:16 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 2 hrs 30 min after Bush’s Florida statement: no mention
11:16 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 First AMR release posted
11:19 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL launches shadow site
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 11:38 am First news portal is accessed (by me, anyway)
11:47 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL starts regular updates
11:54 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Finally able to access trimmed down CNN site
12:11 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL issues second release
1:11 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Eyewitness coverage moves over email.  Of course, this is only one example
1:14 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 The competition weighs in
1:15 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 The White House acknowledges tragedy
1:17 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 News sites make WTC story exclusive
1:19 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 News sites acknowledge high traffic issues
1:20 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL crisis site expands with fact sheets
1:27 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Foreign coverage extensive
1:37 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Message boards (in numbers)
2:00 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Affected company sites remain quiet
2:03 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Coverage becomes increasingly comprehensive
2:08 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Alternative media weighs in
2:20 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 CBC remains inaccessible
2:28 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 NYC City site goes into crisis mode
2:39 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Sports sites expand coverage to tragedy
2:51 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Showcase of extent to what Web can provide
3:03 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 FAA – no mention of national airline grounding
3:05 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Latest UAL update
3:08 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Major corps begin acknowledging tragedy
3:10 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 NYC site call for blood
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 3:30 pm AMR updates crisis page
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 3:31 pm  CNN recovers from early deluge
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:31 pm  Dow Jones memo to employees
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:31 pm  CBC.ca resumes coverage – battered & basic
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:45 pm  UAL announces initial compensation to victims
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two UAL site expands
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Company sites reflect scope of tragedy
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Business carries on
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Appropriate?
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Interactive value of the Web
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Three  Cantor – tenant of upper floors of WTC - launches crisis site
Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Three

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September 11 Terrorist Attack on NYC | Digital Crisis Management

  • 1. 9:56 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 1 hour after first plane hits WTC – all quiet
  • 2. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 10:00 am 1:15 after first plane hits WTC
  • 3. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 9:30 – 11:30 am US/CAN News sites are overloaded
  • 4. 11:01 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 First reaction by airlines
  • 5. 11:01 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 AMR hits the crisis shadow page
  • 6. 11:15 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 United site still unchanged
  • 7. 11:15 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 2 hrs 30 min after first plane hits WTC
  • 8. 11:16 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 2 hrs 30 min after Bush’s Florida statement: no mention
  • 9. 11:16 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 First AMR release posted
  • 10. 11:19 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL launches shadow site
  • 11. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 11:38 am First news portal is accessed (by me, anyway)
  • 12. 11:47 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL starts regular updates
  • 13. 11:54 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Finally able to access trimmed down CNN site
  • 14. 12:11 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL issues second release
  • 15. 1:11 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Eyewitness coverage moves over email. Of course, this is only one example
  • 16. 1:14 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 The competition weighs in
  • 17. 1:15 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 The White House acknowledges tragedy
  • 18. 1:17 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 News sites make WTC story exclusive
  • 19. 1:19 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 News sites acknowledge high traffic issues
  • 20. 1:20 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL crisis site expands with fact sheets
  • 21. 1:27 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Foreign coverage extensive
  • 22. 1:37 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Message boards (in numbers)
  • 23. 2:00 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Affected company sites remain quiet
  • 24. 2:03 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Coverage becomes increasingly comprehensive
  • 25. 2:08 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Alternative media weighs in
  • 26. 2:20 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 CBC remains inaccessible
  • 27. 2:28 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 NYC City site goes into crisis mode
  • 28. 2:39 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Sports sites expand coverage to tragedy
  • 29. 2:51 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Showcase of extent to what Web can provide
  • 30. 3:03 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 FAA – no mention of national airline grounding
  • 31. 3:05 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Latest UAL update
  • 32. 3:08 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Major corps begin acknowledging tragedy
  • 33. 3:10 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 NYC site call for blood
  • 34. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 3:30 pm AMR updates crisis page
  • 35. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 3:31 pm CNN recovers from early deluge
  • 36. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:31 pm Dow Jones memo to employees
  • 37. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:31 pm CBC.ca resumes coverage – battered & basic
  • 38. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:45 pm UAL announces initial compensation to victims
  • 39. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two UAL site expands
  • 40. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Company sites reflect scope of tragedy
  • 41. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 42. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 43. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 44. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 45. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 46. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Business carries on
  • 47. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 48. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 49. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 50. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 51. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 52. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 53. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 54. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two
  • 55. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Appropriate?
  • 56. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Interactive value of the Web
  • 57. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Three Cantor – tenant of upper floors of WTC - launches crisis site
  • 58. Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Three