1. Brenda K. Lorentzen
1654 N Amberbrooke Ave.
Tucson, AZ 85745
(520) 481-1598
brenda.lorentzen@cox.net
Career Objective
To secure a challenging position that will utilize my 15+ years experience with
telecommunications, networking, customer service, and my skills as an organized and
efficient team player.
Skills and Qualifications
· Certified Telecommunications Analyst
· Nortel Network certified on Meridian installation and maintenance of large
systems (PBX) (UPS) (SERVER) (SWITCHES)
Avaya Network IP switches (PBX) (UPS) (SERVER) (SWITCHES)
Avaya Contact Center, Avaya Contact Recorder, Avaya Display Desktop Agent
Call Pilot Mail Server, Adds Moves, and Changes
Call Pilot Application Builder
Meridian Mail, Adds Moves, and Changes
· BICSI Installer
· Installation of analog, digital lines, and VoIP (voice, data)
· Trouble shooting down lines, PRI’s, Voice Cards, DCH ports,
· Assign DN’s to TN’s terminate (cross connects) at the demarc’s
Adds Moves and Changes within the PBX Switches, as well as the installation of
phones at locations where needed
· Terminate fiber SC and ST connectors
. MS Office Professional (proficient with Word, Excel, Powerpoint, Outlook)
· PC’s/10 key/fax/copiers/voice & e-mail Outlook, MS Mail, Lotus Notes
· Exceptional interpersonal skills
· Detail oriented
· Self-starter, problem-solver
· Extremely dependable and flexible
Employment History
Technical Engineering Analyst
Ascension Information Services for
Carondelet Health Network –Dec 2010 -Present
I continue to be responsible for over 7,000 voice and fax lines of service within the
CHNT environment. I played a part in the removal of the individual phone lines from
Century Link at CSM CSJ bringing in Cox service as in turn this was a cost effective
measure. I spent hours with vendors so they were more efficient. Telecom set the bar for
the new Data Center for the labeling of the analog lines that feed the DC servers
I have been part of AHIS History in making for the deployment of the new Avaya POE
switches and the VoIP units in 2012. I have been involved in the integration of the Avaya
phone system as well as other projects.

2. 1.PBX Upgrade for GV Holy Family CBC CSM CSJ Holy Cross CMG CSG
2.PBX Operator construction/consolidation from 2 locations CSJ and CSM to one
location at CSM
3.CHVI relocation to CSM with construction of CSM with the relocation of
endusers voice and data needs
4.Integration of the new Call Pilot voice mail system
5.Integration of the new Call Pilot contact CenterRecorderdesktop displays
I spent many hours on this project ensuring end users ability to use the new devices and
applications. I gave up evening mornings and weekends to accommodate the necessary
need for hands on training to off hour staff as well as the other shifts. I deployed more
than 250 VoIP sets and training that was needed to use them.
I took part in the construction for the PBX Operators consolidation project assuring
phones and faxes were kept working without disruption.
During the CHVI relocation I spent additional time to ensure that when CHVI arrived
they would have voice communication readily available to use.
I have been part of helping the Network/Analyst in trouble shooting their systems in
making them compatible with the new system. My role was mainly to provide addition
lines of service for testing.
I continue to trouble shoot and support the EU’s on Avaya PBX, Call Pilot voicemail and
Call Pilot Contact Center ACD environment systems.
Nortel Network Telecommunications Specialist
Computer Sciences Corporation for
Carondelet Health Network –August 2006 – December 2010
I am certified on Nortel Meridian 61C, 81 C (Installation and Maintenance). Responsible
for the installation and maintenance of the Nortel Meridian 61C, 81 C switch. hands-on
experience installing Meridian switches and related equipment, Meridian Mail, adds
moves changes , strong communications skills and able to work in a team environment. I
have been involved in numerous projects from the setup of CSM 3South rehab, CSJ
Pavilion , renumbering of the CSM 4 north wing, installation of the Red Emergency
phones at all of the Carondelet locations as requested. I rolled out the use of the 3904
units at CSM , CBC, 5th
and Alvernon. Consisting of reprogramming over 500 units and
removal of the old 2009 units. Installed and trained the EU’s on the features of this unit.
Recognized for my involvement of the closet remediation throughout Carondelet Heath
Network. Setup of the Cerner command centers at the Carondelet locations for the roll
out of Cerner.
Desktop Support
Alcoa , Aerospace Fastening Systems, Tucson AZ May 2006 – June 2006
Provided desktop support on a roll out of SP2 , updated PC info in AD, and on a roll out
of an upgrade to Symantec 10.1 on all users in plant. This was a contract position.
Network Technician
Pomeroy IT Solutions, Hebron, KY 41048 June 2005 – February 2008

3. I have been doing contract / consultant technician projects thru Pomeroy IT Solutions in
Tucson AZ.
project I installed a training center for NWAirlines consisting of 175 PC’s set up,
network, cabling, test, and 3 months later I disassembled, project was to install new card
readers at the 17 - 7-11 stores in Tucson AZ consisting of cabling, installing the unit and
testing the CPU’s. project was the conversion of the BOTW / COM FED banks
installing the new equipment, programming, patching thru patch panels to switches,
servers, and testing (UPS , Server, Switches, Workstations, Network printers, Validation
Printers, and Card pin readers). project consisted of installing, programming, and testing
luggage scanners for NWAirlines. project was Aeropostal – Vision POS De-installation
and Install new POS equipment Wire management was required Drilling and light
cabinetry work was required. project was the Home Depot Project I worked with store
associates in locating and moving new and old equipment to and from the training room
and completed the asset management forms for new equipment. De-installed the
Ramline laptop installed the Intermec laptop, serial printer cable and installed voltage
regulators. I deleted Ramline MAC addresses and added Intermec MAC addresses.
downloaded software and printed test labels on each cart. I completed the asset
management form for de-installed equipment. project was the installation of a secondary
HD’s in the controller units of the Cost Plus stores in Tucson.project consisted of a de-
install of 3 REGISTER (Slave Terminal), Atrium 9000 Terminal Base Units, IBM LAN
Server Card (internal), Cash Drawer, Printer, Receipt, Keyboard, Display (Both
Customer 2x20 with pole, & 9” Monitor), Associated Register Cables, and a REGISTER,
TP2K Controller, to include: Terminal Base Unit (& 1UPS), IBM LAN Server Card &
Actiontec Modem PCI (internal), Cash Drawer, Printer, Keyboard, 15” LCD (&
Customer 2x20 with pole), associated Register Cables, and a PRINTER, Brother
(Fax/Scan/Printer) & Printer Cable, then label for shipment to VPOS. project was the
installation of glare-less monitors for the Home Depot stores in Tucson, Nogales, and
Sierra Vista AZ. Delete the old client and perform a software download on all registers,
Locate and record the register’s serial numbers, Register Configuration and Calibration,
project was a site survey for a training center at the Tucson Airport.. This involved
measuring and deciding how many new data ports would be needed for the installation of
new PC’s, if the existing ComBox would need any additional switches to support the
room. project was an installation of a training center for the Red Rock CCA (Prison) in
Eloy. This consisted of 21 thin clients, monitors keyboards mice, a network printer ,
Network Technician
RCM Technologies, Inc. February 2006 – May 2006
I have been doing contract / consultant technician projects thru RCM Technologies, Inc.
BancTec Dell-Kindercare Project consisted of deployment of new Dell Parent PC’s as a
Dell Representative at the Tucson AZ area Kindercare sites. This involved taking the old
PC’s down and loading the new PC’s with the current patches needed as well as
transferring all information to the new PC’s. Shipping of the old PC’s to a specified
location, and having the Director of each site test the new install for accuracy.
Computer Operator Specialist
CardSystems Solutions, Tucson, AZ February 2004 – May 2005

4. I operate and monitor computer equipment all aspects of the data center operations,
including the following: administering personnel policies according to company and data
center guidelines to control changes in the production environment; monitoring technical
variables of operations environment (e.g., CPU, Memory, Disk, and/or Network
utilization, ticket management and escalation of customer issues. Perform routine tasks to
maintain computer equipment and their peripherals. Load peripheral equipment such as
tapes, and printer paper for operating runs. Observe peripheral equipment and error
messages displayed on monitor of terminal to detect faulty output or machine stoppage.
Monitor system processes and command streams, check logs, identify, and report issues.
Troubleshoot processing and/or equipment problems. Run tape backups on VMS and NT
servers, FTP protocol, dialup transmission. Ran file (tape) restores on VMS and Veritas
backup exec programs. Monitor and maintain WinPak Security System, and maintain
Total Control System. Maintain command streams, Maintain tape backup libraries,
Create Emergency Repair disks for all systems, Defrag all computer room PC’s, Check
all computer room PC’s for memory resident errors, Daily, Weekly, Monthly backups of
all systems. I also created all the documentation for the current Operations Manuals for
each shift, updated some of the Procom Aspect FTP scripts, and documentation for HR
on their easy time sheet
Telecommunication Analyst / Technician September 2000 – September 2003
Texas Instruments, Tucson, AZ
Responsible for installation of analog and digitals sets, cross connect in the telecom
closets, terminate fiber, adds, moves, changes in the PBX, replaced old cards on the
switches, analyze telecom billing for payment, analyze new infrastructure for the site,
main contact of the 257 cellular, and 302 pager users on and off site, SAP for running
reports and ordering of supplies with Graybar, support the audio, visual rooms on
campus, trainer for the audio visual, smart room, and VoIP .
Administration Support Information Systems March 1998 – Sept. 2000
Burr-Brown Corp., Tucson, AZ (now Texas Instruments)
Responsible for supporting 38 employees in the IT department with issues of deadlines,
meeting scheduling, SAP training, billing, payroll, A/P, A/R, customer service, and
security. Ordering of office supplies, and act as a Notary Public
Community Relations Coordinator July 1996 – March 1998
Elder In-Home Services, Inc., Tucson, AZ
Responsible for scheduling 35 employees with clients, billing, payroll, A/P, A/R,
customer service, and security. Represent the company at Chamber of Commerce and
other meetings. Act as a Notary Public.
Training Administrator January 1996 - June, 1996 CDI Temporary
Agency, assigned to Burr-Brown Corporation, Tucson, AZ
Scheduled classes and approximately 300 student seats per month, entered data,
controlled inventories, tracked expenses, produced reports and presentations, maintained
training facility. Administered National Technological University. Dealt effectively with
widely diverse people and constant change.

5. Bank Teller July 1994 - January 1995 Keycorp Bank, Tacoma, WA
Responsible for efficiently and accurately completing financial transactions.
Handled customer complaints, balanced every day. Promoted to Vault Teller after three
months.
Education and Training
Oct. 2000 - 2002 BICSI , Nortel Networks, Global Knowledge
Telecommunications Fundamentals, Voice over IP (VoIP)
Telecommunications Analyst, intro to RCDD, Installer level 1, Meridian
installation and maintenance of large systems
September 1998 Pima Community College, Tucson, AZ
Computer technology
June 1996 Completed classes in:
Microsoft Excel, Word, PowerPoint, Access, Mail, Schedule+; Filing Systems;
Introduction to Integrated Circuit Design and Fabrication; Basic Management; Time
Management; Communication; Conflict Resolution; Meetings; Coaching.
June 1994 Technical Training Institute, Fife, WA
Teller Program: Diploma and U.S. Savings Bond Certificate
References available upon request

6. Bank Teller July 1994 - January 1995 Keycorp Bank, Tacoma, WA
Responsible for efficiently and accurately completing financial transactions.
Handled customer complaints, balanced every day. Promoted to Vault Teller after three
months.
Education and Training
Oct. 2000 - 2002 BICSI , Nortel Networks, Global Knowledge
Telecommunications Fundamentals, Voice over IP (VoIP)
Telecommunications Analyst, intro to RCDD, Installer level 1, Meridian
installation and maintenance of large systems
September 1998 Pima Community College, Tucson, AZ
Computer technology
June 1996 Completed classes in:
Microsoft Excel, Word, PowerPoint, Access, Mail, Schedule+; Filing Systems;
Introduction to Integrated Circuit Design and Fabrication; Basic Management; Time
Management; Communication; Conflict Resolution; Meetings; Coaching.
June 1994 Technical Training Institute, Fife, WA
Teller Program: Diploma and U.S. Savings Bond Certificate
References available upon request