1. JBMacFie@gmail.com  462 Coachman Dr. 2-D Troy, MI 48083 615-957-2804
https://w w w .linkedin.com/in/brandy-macfie-702701a5
OBJECTIVES
I AM CURRENTLY LOOKING FOR A FULL TIM E POSITION IN AN ENVIRONM ENT THAT
OFFERS A GREAT CHALLENGE, INCREASED BENEFITS FOR M Y FAM ILY, AND THE
OPPORTUNITY TO HELP THE COM PANY ADVANCE EFFICIENTLY AND PRODUCTIVELY
EDUCATION
Soddy-Daisy High School
Class of 2002 , General Education

EXPERIENCE
XO Communications  Nashville,TN
CSR II Sept 2013 – Dec 2015
I work directly with agents and customers to negotiate, maintain, and retain contracts for telecommunication services.
Billing escalation/ research, troubleshooting, repair ticket creation, Shepherding orders to make sure they stay on task
and on time.
AT&T Nashville,TN
Sales and Service Consultant Dec 2005 – Sept 2013
I worked in a Call Center / Chat Environment assisting customers with service related issues which include Billing,
Changes to existing services, New Acquisition, tech support, and retention. I was in a Team Lead role for approx. 2
years which put me in charge of 1st level escalations, training reps on new policies and procedures as well as new
promotions, assisting with floor wide contests to promote sales, and occasionally having to assist the reps with
backlogged work.
SKILLS
 Time Management, Problem Solving, Customer Service, Retention, Acquisition, Negotiating, Organization, Prioritizing,
Empathy, Technical Triage, Communication, Account Management, Sales, Team Support, Training, Team Rallying.
BRANDY MACFIE