1. Bonnie S Bradley
2035 Hannah Jo Court ~ Iowa City, Iowa 52240
319/594-6949
Skills
Phone courtesy and customer service. Excellent diplomatic skills. Analytical and adept at troubleshooting. Writing,
technical writing, editing and detail work. Math skills. Computer skills. Operation of office equipment
I am devoted, sincere, patient and good natured. I am willing to learn new tasks as well I am cooperative and offer a
lot of energy to the job as well as friendly cooperation.
Office Employment
28 years ACT All departments with the exception of Research 1978-1995, 2005-2015
Financial Aid Training Coordinator
MCAT Hand Scorer
ASE Development, Testing Development, Forms Development and Operations
MRPE Hand Scorer
Records Clerk Telecommunications
Registration Clerk Telecommunications and Trainer
ACT Student Services Trained contingent phone operators to become full time operators
Oracle, CICS and 14 types of functional software applications in MS Word and Oracle E Business Production
researching records for parents and teachers as well as students during high volume calls.
ACT Records Department Sent scores to colleges and universities all over the world when requested by
parents and students over the phone and by bulk volumes paper score requests
CICS, AAP Student Search and Oracle Applications E-Business Production while handling high volume phone
calls Developed proficiency as well with Microfiche Readers to locate archived scores as old as 40 years.
ACT Software Testing Associate Analyst Part time Online CBT tests Proctor and Student ASE Independent
Testing of Dietician Exam Dietician Technologist Exam Reading as a Second Language Exam Web-based skills
tests and courseware including Engineering and Mechanical designed by a number of vendors (900) Reported
multiple errors directly to department head or sent to programmer Verified programmer fixes in regression testing.
Suggested improvements in design. Checked for errors in performance as well as function and design.
17 Years Permanent Full-time ACT Financial Aid Department Trainer and Tester
Training Coordinator II 15 Half Years Systems Testing software and mainframe with NCS Pearsonn15 Half Years
Training in Operations Phones and Correspondence and calculations
Other Employment
Johnson County Auditor’s Office, Iowa City, Iowa Presidential Election Clerk, Iowa City, IA, 2004.
Author of 12 Children’s books “What Do I Want to Be When I Grow Up?” self-edited, Xlibris 2009
Author of 128 page novel “Trial by Fire” 2015-2016
Artist with four downtown Iowa City Gallery Walks, Iowa City Old Post Office, The Englert Theatre Paul Gallery,
US Bank and Glassandro at the Old Capital Mall set for June 3 2016
Education
Kirkwood Community College, Iowa City, IA, Accounting II, Basic Programming 2 C.U. each
Southeast Iowa Community College, Keokuk, IA, Art Studio and Design 2 C.U.
USAFE Germany, German Language
University of Iowa, Iowa City, IA, Journalism and Art
Regina High School