The document discusses establishing an information governance program, including defining information value, building an information governance framework, focusing on areas like information quality and security, and ensuring business alignment; it emphasizes the importance of an information governance program for decision-making, compliance, and optimizing operations.

1. Establishing an Information Governance Program Information Management Series By Bill Bickford

2. The Value of Information: A Definition Value of information (VOI): Is the amount a decision maker would be willing to pay for information prior to making a decision. If you think about it, information can, to some extent, be valued and costed in the same way as another asset of an organization, and included in the financial report. Just as inventory, information goes through the same value-added stages: Raw material (events or processes to be measured) Work-in-progress (information in development) Finished goods (marketable or usable information)

3. Information Governance: Overview Information governance is a discipline which embodies a convergence of information quality, information management, business process management, and risk management surrounding the handling of information in an organization. Through information governance, organizations are looking to exercise positive control over the processes and methods by which their information is used and handled across the organization

4. Building Blocks Automating information governance processes, enabling organizational collaboration, and systematically enforcing information standards and policies demands the right technology infrastructure To drive robust, scalable information governance programs, organizations are now implementing a common, enterprise information integration infrastructure—one that leverages a unified information integration platform, is built on shared services, and supports competency centers. Information Governance Information Accessibility Information Availability Information Security Information Auditability Information Quality Information Consistency Standards Policies & Processes Organization Information Definitions & Taxonomies Master / Reference Information Information Definition Monitoring & Measurement Roles and Responsibilities Training & Education Enterprise Information Model Technology & Tools Standards Information Access and Delivery Information Change Management Planning & Prioritization Org. Change Management Information Integration Infrastructure

5. Information Governance Drivers While information governance initiatives can be driven by a desire to improve information quality, they are more often driven by external regulations. Examples of these regulations include Sarbanes-Oxley & HIPAA Information governance encompasses the people, processes, and information technology required to create a consistent and proper handling of an organization's information across the business enterprise Common Drivers: Increase consistency and confidence in information driven decision making Decrease risk of regulatory violations Realize the full value of your information Strategic corporate alignment Strategic Initiatives: Data Driven Decision Making Regulatory Compliance E-Discovery Customer Service Improvement Cost Reduction Process Optimization Performance Measurement Identify both Internal and External drivers for Information Governance and prioritize them

6. Information Governance: Initiatives Information governance initiatives improve information quality by designating a team that is responsible for information's accuracy, accessibility, consistency, and completeness across the organization Team Members: Executive Leadership (CxO) Program Manager Line of Business Managers Project Management Information Stewards IT Management Information governance initiatives are usually aimed at achieving a number of objectives including better visibility to internal and external customers, compliance with regulatory law, improving operations after rapid company growth or corporate mergers and acquisitions, or to aid the efficiency and streamlining of business processes The Information Governance Team should employ some form of methodology for measuring, tracking and improving enterprise information, such as Six Sigma, and utilize a standard set of tools for information mapping, profiling, cleansing, and monitoring. Establish an Information Governance Team with Executive Support

7. Information Governance: Program Focus Areas Types of information: Master Data Client Information Product or Services Information Sensitive or Secure Information Purchased Information Acquired Information Major focus areas within an Enterprise Information Governance Program Policy, Standards and Definition Information Quality and Stewardship Privacy, Compliance, Security Business Intelligence Business Alignment Indentify areas of focus based on your business needs

9. Set accountabilities and measures for the design, development, implementation, enforcement, and monitoring of the policies, standards, and information definitions

10. Gather Requirements Across the Organization

11. Perform Gap Analysis

12. Create Standardized information Definitions

13. Write Business Rules to enforce the Application of the Policies and Standards

14. Monitor and Report on Status of ProgramEstablish a Formal Program

16. Master / Reference Information

17. Enterprise information Model

19. Information Access and Delivery

20. Monitoring and Measurement

22. Planning and Prioritization

23. Training and Education

24. Organizational Change ManagementObjectives: Information Accessibility Information Availability Information Quality Information Consistency Information Security Information Auditability Develop a Measurable Approach

26. Collect information Quality rules from across the organization

27. Reconcile gaps, overlaps, and inconsistencies in information Quality rules

28. Implement Standards and Rule and Monitor

29. Report status for quality-focused initiative“Act Local but Think Global”

30. Information Governance: Privacy, Compliance, & Security These types of initiatives usually include a strong focus around policy enforcement and sometimes are combined with a focus on information Quality This type of program focus typically comes into existence because of concerns about information Information Security controls, or compliance. Compliance, in this context, may refer to regulatory compliance, contractual compliance, or compliance with internal requirements. Identify and locate sensitive information across the business Align governance, compliance, security, and technology frameworks and initiatives Help assess risk and define information-related controls to manage risk Support Access Management and Security Requirements Technologies Used to: Locate sensitive information Store sensitive information Protect sensitive information Maintain Access & Authorization Manage policies or controls Create and Enforce Standards and Policies

31. Information Governance: Business Intelligence Many times this area of focus will serve as a prototype for an Enterprise information Governance program Information must be accessible and must also be reliable… The information Governance around Business Intelligence typically comes into existence because of efforts focused on initial and or ongoing efforts around information quality entering into a information warehouse / ODS or business intelligence system. Most of the time these types of information Governance initiatives are centered on control and designed to be preventative or detective in nature, and are either completely automated or heavily technology augmented. Improve the Value of Information: Optimizing information’s value across the organization Achieving a single version of the truth Improving confidence in decisions Create Business Rules to Reinforce the Application of Standards and Policies

32. Information Governance: Strategy and Business Alignment Management must be able to make information driven decisions with confidence and not have to second guess the accuracy and quality of the information. Combining information governance with traditional IT – governance and strategic initiatives is very common and provides a more holistic approach for the business When managers find it difficult to make “routine” information driven decisions that effect operations or compliance efforts there needs to be a focus on information Governance when it comes to Strategy and Business Alignment. Establishing councils that analyze business information interdependencies, make decisions, and issue policies is important to establishing and maintaining a strong information governance program Monitor and Report on Status of Information Governance Program

33. Conclusion An information governance program can lay the foundation for managing not just information, but also the entire company or business group. An effective information governance program ensures information is developed, protected, and managed as a valued enterprise asset. It makes information universally visible throughout the organization. It also instills confidence that information is accurate. As such, a information governance program can dramatically improve an organization’s ability to: Establish sound business strategy and make effective decisions Maximize operational efficiency and effectiveness of all lines of business Manage risk Comply with government and industry regulations

34. Next Steps Establish Information Governance Team and Program Charter Conduct a formal analysis to define program scope and the strategic value Establish a long term roadmap with corporate milestone objectives Execute Phase 1 - Analysis of Program

36. Leadership team with decades of Big 5 experience built a consulting organization with the expertise of a larger firm while maintaining the speed and flexibility of a boutique.

37. Dedicated account teams with the ability to quickly scale project teams.

38. A business unit of the Adecco Group, a global services firm with $32B annual revenue.

39. Strong technology partnerships and certifications. Our parent company, Adecco, has 6,600 offices in over 70 countries and territories around the world Key Strategic Alliances

41. Business Intelligence and Data Visualization

42. Business Process Analysis and Optimization

43. Creative and Interactive Design

44. Custom Development and Integration

45. Compliance and Security

46. Data Processing and Management

47. Geographic Information Systems

48. Infrastructure

49. IT Strategy and Architecture

50. Legacy Mainframe Modernization

51. ERP and CRM Consulting

53. Contact: Bill Bickford VP Strategic Solutions Idea Integration 904.400.2952 Email: bill.bickford@idea.com Web: http://www.idea.com