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Bob Barker Sept 2011
Who I am – a Marketing VP
Co-author
The 4 Wonders of modern marketing Created by the Internet Search Enabling you to be found ,[object Object],[object Object],Social Enabling you to join the conversation ,[object Object],[object Object],[object Object],[object Object],Site  Enabling you to market yourself ,[object Object],[object Object],[object Object],[object Object],Send Enabling you to keep in touch ,[object Object],[object Object],[object Object]
Still mastering online social, good at offline social
 
Why do you need a content engine? Without one it stops the business, its not an option Your News Your website Your Sales Publisher with  deadlines Shop with  Shelfs to fill Hungry Salesforce Hold the front page For 3 weeks No stock  For 3 weeks No leads For 3 weeks
WARNING TO PRODUCT MANAGERS AND BUSINESS UNIT OWNERS: If your is content is not well represented on the content hub (the website) your product therefore doesn ’ t exist and we aren ’ t going to sell it
Content is the new currency of marketing
The Bob Barker Marketing Orchestration Model (all S ’ s to remind everyone social is important in everything!) Say News &  Spokespeople Search SEO Site Clicks Customer Initiated Engagement - Inbound Content
The Bob Barker Marketing Orchestration Model (all S ’ s to remind everyone social is important in everything!) Say News &  Spokespeople Search SEO Site Social Platforms See/Speak At events Clicks Conversations Customer Initiated Engagement - Inbound Social Engagement Stars Bloggers Broad budget categories Content
The Bob Barker Marketing Orchestration Model (all S ’ s to remind everyone social is important in everything!) Say News &  Spokespeople Search SEO Site Social Platforms Send  Campaigns See/Speak At events Stroke/ Trigger Campaigns Clicks Conversations Campaigns Sales & Automated Engagement - Outbound Customer Initiated Engagement - Inbound Social Engagement Stars Bloggers Sales Telesales Broad budget categories Content “ 70% of the buying process is now complete by the time a prospect is ready to engage with sales” SiriusDecisions B2B
Content is King Marketing is Queen
Content is not king, helping your audience (people) is king
Content Creation Machine – Step 1 Research Say What ’ s hot? Social What ’ s trending? Search What ’ s clicking Site What ’ s viewed? Send To people now Stuff What ’ s there already? Sales Value prop Content  Audit and  Review
Types of content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Most people wont have read your content
Marketers have never had it so good Marketing Holy grail: understand what your customers want and are looking for Social Media Monitoring: Instant Market Research
73% Use search as their first port of call when looking for information
Volume of conversations What are they talking about?
Compare with competitors Do we need to increase our activity?
Sentiment and Tone Is it content they are negative about? What content could they share?
Demographics Build content for different groups
Web Domains Better have a strategy for Youtube content
The communities that advocate your products Have content ready for these channels
Word and Author Tag Clouds Do people want  Content detail?
Understand the geographic spread of conversations Content in different languages?
Content Creation Machine – Step 2 Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Say What ’ s hot? Social What ’ s trending? Search What ’ s clicking Site What ’ s viewed? Send To people now Stuff What ’ s there already? Sales Value prop Cross Marketing Content Team Content  Audit and  Review Content Requirments
Identified hot or trending or sales focused topics for the Quarter ,[object Object],[object Object],[object Object]
The biggest risk to successful marketing comes from boring campaigns and wrong messages (83%), resulting from poor customer knowledge ‘ Gambling with marketing ’  survey
Content Creation 101 Why people engage with content Authority, Coolness, Social Proof,  Pain , Pain and Urgency, Free, Fun, Rarity, Time Pressure
Content Creation 102 Freemium Video Based Education based Information Products Current Emotion/ News Why people engage with content Authority, Coolness, Social Proof,  Pain , Pain and Urgency, Free, Fun, Rarity, Time Pressure Video, Graphical (Slides, animation), Written Multiple Strategies Available
But who any one time who is the market? In the Market Not in the Market 3% Source:  Chet Holmes 91% 6% Might be
Freemium Strategy
Information Based Marketing  How to... ,[object Object],[object Object],[object Object]
Education Based Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rise of the use of Video
Themes for the Quarter ,[object Object],[object Object],[object Object]
Content Creation Machine – Step 3 Create and Extract Say What ’ s hot? Social What ’ s trending? Search What ’ s clicking Site What ’ s viewed? Send To people now Stuff What ’ s there already? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sales Value prop Cross Marketing Content Team Content  Audit and  Review Content Needs Management Allocate Budget Research Plan Create & Extract Knowledge extraction & creation Written Repurpose Video Graphical
Written ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Video
Infographic’s – get creative
Think viral and social…
Think Customers are the new channel
And ask people to contribute on blogs...
Find and empower your Social Media Rock Stars
What about your CEO? Job requirements for CEO ’ s will include blogging
Finding a passion
The internet forces you to define yourself  Social Identity the new Silicon valley battle ground Reputation Influence Credibility Activity Relationships Realness
WARNING TO PEOPLE IN CORPORATES:  You may not have had time to notice or take part in what is happening in the social world, its not your fault you are too busy, but its all happening out there…
Content Creation Machine – Step 4 Schedule Say What ’ s hot? Social What ’ s trending? Search What ’ s clicking Site What ’ s viewed? Send To people now Stuff What ’ s there already? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sales Value prop Cross Marketing Content Team Content  Audit and  Review Content Needs Management Allocate Budget Present GTM & Approve Research Plan Create & Extract Schedule C1 C2 C3 Knowledge extraction & creation Written Repurpose Video Graphical
PR Edcals – Editorial Calendars It must be newsworthy
Blogger Edcals Where do they find the time?
Make it easy – for contributors
Break it up
Content GTM plan for the Quarter PR News Story Blogs Video Web Content Email @ @ @ @ @ @ @ @ @ Direct mail Ongoing Conversations Social Content October November December
Coordinate for impact/adoption around your theme PR News Story Blogs Video Web Content Email @ @ @ @ @ @ @ @ @ Direct mail Ongoing Conversations Social Content October November December
Editor in Chief You are a publisher now… On brand Quality Raw editorial Co-ordination
Content Creation Machine – Step 5 Execute and Engage Say What ’ s hot? Social What ’ s trending? Search What ’ s clicking Site What ’ s viewed? Send To people now Stuff What ’ s there already? PR/News Lead the conversation Deploy on social channels Create the conversation Keyword SEO/PPC Create the connection Website deployment Engage the customers Campaign Deployment Target & Nurturing  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sales Deployment Briefing/kits/collateral Sales Value prop Cross Marketing Content Team Content  Audit and  Review Content Needs Management Allocate Budget Present GTM & Approve Communicate Execute Research Plan Create & Extract Schedule Execute & Engage C1 C2 C3 Knowledge extraction & creation Written Repurpose Video Graphical
Deployment process – Social Media Repurposing content opens new points of distribution and has a  compounding effect on reach Start a discussion Chop into episodic blog posts Deploy as formal release Repackage as presentation Add voice for video Tweet key takeaways
Asset deployment by SM channel
website Corp blog Corp Video Twitter Slide Share Facebook LinkedIn YouTube Ybc/VIP Player RSS Feeds Customer Community Build a holistic view of your content
Using content for the Customer Journey   Email Marketing/onsite marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],1 2 3 4 5
Content Creation Machine – Step 6 Measure Say What ’ s hot? Social What ’ s trending? Search What ’ s clicking Site What ’ s viewed? Send To people now Stuff What ’ s there already? PR/News Lead the conversation Deploy on social channels Create the conversation Keyword SEO/PPC Create the connection Website deployment Engage the customers Campaign Deployment Target & Nurturing  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sales Deployment Briefing/kits/collateral Sales Value prop Cross Marketing Content Team Content  Audit and  Review Content Needs Management Allocate Budget Present GTM & Approve Communicate Execute Research Plan Create & Extract Schedule Execute & Engage C1 C2 C3 Knowledge extraction & creation Salesforce.com  and Lead tracking Measure Review Written Repurpose Video Graphical
Measure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions? Bob_Barker [email_address] +44 7768 936916

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How to build a content creation engine

  • 2. Who I am – a Marketing VP
  • 4.
  • 5. Still mastering online social, good at offline social
  • 6.  
  • 7. Why do you need a content engine? Without one it stops the business, its not an option Your News Your website Your Sales Publisher with deadlines Shop with Shelfs to fill Hungry Salesforce Hold the front page For 3 weeks No stock For 3 weeks No leads For 3 weeks
  • 8. WARNING TO PRODUCT MANAGERS AND BUSINESS UNIT OWNERS: If your is content is not well represented on the content hub (the website) your product therefore doesn ’ t exist and we aren ’ t going to sell it
  • 9. Content is the new currency of marketing
  • 10. The Bob Barker Marketing Orchestration Model (all S ’ s to remind everyone social is important in everything!) Say News & Spokespeople Search SEO Site Clicks Customer Initiated Engagement - Inbound Content
  • 11. The Bob Barker Marketing Orchestration Model (all S ’ s to remind everyone social is important in everything!) Say News & Spokespeople Search SEO Site Social Platforms See/Speak At events Clicks Conversations Customer Initiated Engagement - Inbound Social Engagement Stars Bloggers Broad budget categories Content
  • 12. The Bob Barker Marketing Orchestration Model (all S ’ s to remind everyone social is important in everything!) Say News & Spokespeople Search SEO Site Social Platforms Send Campaigns See/Speak At events Stroke/ Trigger Campaigns Clicks Conversations Campaigns Sales & Automated Engagement - Outbound Customer Initiated Engagement - Inbound Social Engagement Stars Bloggers Sales Telesales Broad budget categories Content “ 70% of the buying process is now complete by the time a prospect is ready to engage with sales” SiriusDecisions B2B
  • 13. Content is King Marketing is Queen
  • 14. Content is not king, helping your audience (people) is king
  • 15. Content Creation Machine – Step 1 Research Say What ’ s hot? Social What ’ s trending? Search What ’ s clicking Site What ’ s viewed? Send To people now Stuff What ’ s there already? Sales Value prop Content Audit and Review
  • 16.
  • 17. Marketers have never had it so good Marketing Holy grail: understand what your customers want and are looking for Social Media Monitoring: Instant Market Research
  • 18. 73% Use search as their first port of call when looking for information
  • 19. Volume of conversations What are they talking about?
  • 20. Compare with competitors Do we need to increase our activity?
  • 21. Sentiment and Tone Is it content they are negative about? What content could they share?
  • 22. Demographics Build content for different groups
  • 23. Web Domains Better have a strategy for Youtube content
  • 24. The communities that advocate your products Have content ready for these channels
  • 25. Word and Author Tag Clouds Do people want Content detail?
  • 26. Understand the geographic spread of conversations Content in different languages?
  • 27.
  • 28.
  • 29. The biggest risk to successful marketing comes from boring campaigns and wrong messages (83%), resulting from poor customer knowledge ‘ Gambling with marketing ’ survey
  • 30. Content Creation 101 Why people engage with content Authority, Coolness, Social Proof, Pain , Pain and Urgency, Free, Fun, Rarity, Time Pressure
  • 31. Content Creation 102 Freemium Video Based Education based Information Products Current Emotion/ News Why people engage with content Authority, Coolness, Social Proof, Pain , Pain and Urgency, Free, Fun, Rarity, Time Pressure Video, Graphical (Slides, animation), Written Multiple Strategies Available
  • 32. But who any one time who is the market? In the Market Not in the Market 3% Source: Chet Holmes 91% 6% Might be
  • 34.
  • 35.
  • 36. Rise of the use of Video
  • 37.
  • 38.
  • 39.
  • 40. Video
  • 42. Think viral and social…
  • 43. Think Customers are the new channel
  • 44. And ask people to contribute on blogs...
  • 45. Find and empower your Social Media Rock Stars
  • 46. What about your CEO? Job requirements for CEO ’ s will include blogging
  • 48. The internet forces you to define yourself Social Identity the new Silicon valley battle ground Reputation Influence Credibility Activity Relationships Realness
  • 49. WARNING TO PEOPLE IN CORPORATES: You may not have had time to notice or take part in what is happening in the social world, its not your fault you are too busy, but its all happening out there…
  • 50.
  • 51. PR Edcals – Editorial Calendars It must be newsworthy
  • 52. Blogger Edcals Where do they find the time?
  • 53. Make it easy – for contributors
  • 55. Content GTM plan for the Quarter PR News Story Blogs Video Web Content Email @ @ @ @ @ @ @ @ @ Direct mail Ongoing Conversations Social Content October November December
  • 56. Coordinate for impact/adoption around your theme PR News Story Blogs Video Web Content Email @ @ @ @ @ @ @ @ @ Direct mail Ongoing Conversations Social Content October November December
  • 57. Editor in Chief You are a publisher now… On brand Quality Raw editorial Co-ordination
  • 58.
  • 59. Deployment process – Social Media Repurposing content opens new points of distribution and has a compounding effect on reach Start a discussion Chop into episodic blog posts Deploy as formal release Repackage as presentation Add voice for video Tweet key takeaways
  • 60. Asset deployment by SM channel
  • 61. website Corp blog Corp Video Twitter Slide Share Facebook LinkedIn YouTube Ybc/VIP Player RSS Feeds Customer Community Build a holistic view of your content
  • 62.
  • 63.
  • 64.