2. 1. Avoid them in the first place
● Check feedback the client has received
● Never accept clients with no record
● Set a high bar for yourself
3. 2. Insist on specific guidelines
● Create a questionnaire
● Need to understand before you start
● Get written confirmation before you start
4. 3. Keep your cool
● If you get bad feedback: is it fair?
● In this order: listen, think and reply
● Ok to argue if you are right
● Ok to admit error if you come back stronger
5. 4. Keep first time assignments small
● Reduce your risk
● There could be a disconnect between you
● It might not be a good professional fit
6. 5. Split payments in installments
● 50% upfront
● Use watermarks
● Get more lenient with repeat customers
7. 6. Stand your ground
● If you feel you are being mistreated say so
● Your needs are also important
● Employers can see behind bad feedback
8. 7. Be willing to terminate projects
● “I am not able to satisfy your needs”
● Can earn more by working for someone else
● Great clients reduce your overall effort