The document outlines a simple formula for building a successful employee training program with four key elements: business benefits, improved employee performance, improved manager skills, and employee development in targeted competencies. It provides details on each element, including how improved employee performance can influence business benefits, how to establish job competencies and standards to identify skill gaps, and how manager skills like communication and coaching impact employee engagement and retention. The formula is presented as a way for organizations to develop their workforce and meet business goals through a structured training program.

1. Lead Like Lincoln.
A SIMPLE FORMULA
FOR TRAINING
SUCCESS

2. Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Specialist
jbatz@bizlibrary.com
@jessbatz
@BizLibrary
BIZLIBRARY.COM

3. 5,000+ Courses. 25 Topic Areas. Unlimited Access.

4. WHAT WE’LL COVER:
A simple formula for building an
employee training program.
The four elements and how they
contribute to a successful program.
BIZLIBRARY.COM

5. Trends That Affect How We
Work Together
DOWN
UPSIDE
PEER POWER
HIERARCHY
DEMOGRAPHIC
TSUNAMI
VIRTUAL REALITY

6. Upon the subject of
education, not presuming
to dictate any plan or
system respecting it, I can
only say that I view it as the
most important subject
which we as a people can
be engaged in.
Abraham Lincoln,
March 9, 1832
First Political Announcement

7. A Common Notion
•
Euclid = Father of
Geometry
•
If two things are
equal to the same
thing, then those
two things are equal
to each other.

8. complexity is the
enemy.

9. =
____________

10. Business Benefits
=
Improved Employee Performance In Key Areas
That Support Or Drive Those Business Goals
=
Improved Manager Skills
+
Employee Development
in Targeted
Competencies

11. The Key Elements
Business Benefits
Improved Employee Performance In Key Areas That
Support Or Drive Those Business Goals
Improved Manager Skills
Employee Development in Targeted Competencies

12. Business Benefits
• The business benefit
can be influenced
by improved
employee
performance.

13. Measurement Framework
Financial
Perspective
Customer
Perspective
Internal Process
Perspective
Sustain shareholder value
Grow revenue
Increase
customer
satisfaction
Increase profit
Improve
brand image
Improve customer
relationship management
Learning and Growth
Perspective
Increase
workforce skills
Increase customer
perception of value
Improve service
quality
Increase
innovation
Transforming Performance Measurement: Rethinking the Way We Measure
and Drive Organizational Success
By Dean Spitzer

14. Improved Employee
Performance
Attitude
Motivation
Capabilities – a
person’s aptitude, skills,
knowledge and
experience.

15. What makes measurement so potent is its
capacity to instigate informed action — to
provide the opportunity for people to engage
in the right behavior at the right time.
Transforming Performance
Measurement: Rethinking
the Way We Measure and
Drive Organizational
Success
Dean Spitzer, PHD

16. Root Cause Analysis
• Systematic approach.
• Relentless and
objective pursuit of
objective truth.
• Ask “why?”

17. It's not the 95% that's right that
makes something work; it's the
5% that's wrong that messes
everything up.
Measuring, Managing and Maximizing Performance
Will Kaydos

18. Improved Manager Skills
Employee
engagement
Retention
Productivity

19. COMPETENCY LEVELS
CORE COMPETENCIES
Industry and culture
JOB FAMILY COMPETENCIES
Business discipline
JOB ROLE COMPETENCIES
Level of mastery required

20. Manager Skills
1. Emotional
Intelligence
2. Coaching
3. Communication
4. Delegation
Problems with direct supervisors account for
49% of disengaged employees.
SOURCE: EMPLOYEE ENGAGEMENT VS. DISENGAGEMENT,
CUSTOMINSIGHT DEC. 2012

21. Employee Development in
Targeted Competencies
• Performance analysis.
• Establish job-role
competencies.
• Establish job-role
standards.
• Identify skill gaps.
• Individual development
plans.
• Assess, measure an
adjust.

22. Training focuses on best
practices, while development
focuses on next practices.
The #1 Reason Leadership Development Fails
Mike Myatt, Forbes

23. TTRAINING NEEDED TO:
TRAINING ACTIVITIES
Increase revenue
Sales training
Improve quality
Attention to detail courses
Reduce turnover
Manager communication skills
Improve morale
Open access to online courses
Satisfy customers
Customer service courses
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24. BUSINESS NEED
Increased revenue
Improved quality
Reduction in turnover
Improved morale
More satisfied customers
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QUANTIFYING QUESTIONS
By how much?
In which areas?
Improved how?
What percentage
reduction?
Improved how?
In what way?

25. The Key Elements
Business Benefits
Improved Employee Performance In Key Areas That
Support Or Drive Those Business Goals
Improved Manager Skills
Employee Development in Targeted Competencies

26. In a world of learning and development where
complexity is the enemy, BizLibrary has developed a
to delivering high
quality learning, anywhere, anytime.
MICHAEL ROCHELLE
Chief Strategy Officer
Brandon-Hall Group
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27. RECOMMENDED BIZLIBRARY RESOURCES
QuickTalks: Maxine Mann: Results
Through Individual Accountability
and Cross Functional Teams
The Value of Cross Training
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28. Free trial of the BizLibrary Collection or Demo
5,000+ Courses. 25 Topic Areas. Unlimited Access.
Cloud-based learning and performance management.
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