This slide cast focuses on improving the effectiveness of a person in the Coach role, using Toyota Kata coaching cycles with the 5 Questions. It shows you how to use very simple documentation in a way that helps to rapidly develop improvement Kata skills in the learner. It also provides a big boost to the effectiveness of the coach while conducting the 5 Question coaching dialogue.

1. Coaching & PDCA –
A Deeper Look
Record of PDCAPDCA
Record of Cycles Cycles
PROCESS METRIC:
Name:
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1
2
CYCLE
E X P E R IM E N T
3
COACHING
4
5
6
By Bill Costantino, W3 Group LLC
With permission – Mike Rother, Author
March 18, 2012 6 minutes
Note: This SlideCast has Audio. Please turn your speakers on!

7. Learner Coach
2nd Coach
(not always
present)

8. The Story Board
Learner Coach
2nd Coach
(not always
present)

9. Record of PDCA Cycles
Learner Coach
2nd Coach
(not always
present)

10. Record of PDCA Cycles
PROCESS METRIC:
Name:
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1
2
CYCLE
E X P E R IM E N T
3
COACHING
4
5
6

11. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1
2
CYCLE
E X P E R IM E N T
3
COACHING
4
5
6

12. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1
2
CYCLE
E X P E R IM E N T
3
COACHING
4
5
6

13. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
two blocks DURING 1st
Coaching Cycle.
2
CYCLE
E X P E R IM E N T
3
COACHING
4
5
6

14. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
two blocks DURING 1st
Coaching Cycle.
2
• Learner writes
CYCLE
E X P E R IM E N T
3
COACHING
4
5
6

15. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
two blocks DURING 1st
Coaching Cycle.
2
• Learner writes
• Info complete
CYCLE
E X P E R IM E N T
3
COACHING
4
5
6

16. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
two blocks DURING 1st
Coaching Cycle.
2
• Learner writes
• Info complete
CYCLE
E X P E R IM E N T
3
• Date & time
COACHING
4
5
6

17. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
two blocks DURING 1st
Coaching Cycle.
2
• Learner writes
• Info complete
CYCLE
E X P E R IM E N T
3
• Date & time
• “What do you Expect?
COACHING
4 Why?”
5
6

18. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
two blocks DURING 1st
Coaching Cycle.
2
CYCLE
E X P E R IM E N T
3
COACHING
4
3) Learner conducts
5 his / her PDCA
experiment.
6

19. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
4a) Learner then fills in these two blocks.
two blocks DURING 1st
Coaching Cycle.
2
CYCLE
E X P E R IM E N T
3
COACHING
4
3) Learner conducts
5 his / her PDCA
experiment.
6

20. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
4a) Learner then fills in these two blocks.
two blocks DURING 1st
Coaching Cycle.
2 4b) Learner fills in these
two blocks BEFORE
next Coaching Cycle.
CYCLE
E X P E R IM E N T
3
COACHING
4
3) Learner conducts
5 his / her PDCA
experiment.
6

21. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
4a) Learner then fills in these two blocks.
two blocks DURING 1st
Coaching Cycle.
2 4b) Learner fills in these
two blocks BEFORE
next Coaching Cycle.
CYCLE
E X P E R IM E N T
3
• Document in writing COACHING
4
3) Learner conducts
5 his / her PDCA
experiment.
6

22. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
4a) Learner then fills in these two blocks.
two blocks DURING 1st
Coaching Cycle.
2 4b) Learner fills in these
two blocks BEFORE
next Coaching Cycle.
CYCLE
E X P E R IM E N T
3
• Document in writing
• Think Independently
COACHING
4
3) Learner conducts
5 his / her PDCA
experiment.
6

23. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
4a) Learner then fills in these two blocks.
two blocks DURING 1st
Coaching Cycle.
2 4b) Learner fills in these
two blocks BEFORE
next Coaching Cycle.
CYCLE
E X P E R IM E N T
3
• Document in writing
• Think Independently
COACHING
4
• Think Scientifically
3) Learner conducts
5 his / her PDCA
experiment.
6

24. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
4a) Learner then fills in these two blocks.
two blocks DURING 1st
Coaching Cycle.
2 4b) Learner fills in these
two blocks BEFORE
next Coaching Cycle.
CYCLE
E X P E R IM E N T
3
• Document in writing
• Think Independently
COACHING
4
• Think Scientifically
5
• Well Prepared 3) Learner conducts
his / her PDCA
experiment.
6

25. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
4a) Learner then fills in these two blocks.
two blocks DURING 1st
Coaching Cycle.
2 4b) Learner fills in these
two blocks BEFORE
next Coaching Cycle.
CYCLE
E X P E R IM E N T
3 5) Learner and Coach
COACHING conduct THEIR NEXT
Coaching Cycle – 5Q
4
3) Learner conducts
5 his / her PDCA
experiment.
6

26. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
4a) Learner then fills in these two blocks.
two blocks DURING 1st
Coaching Cycle.
2 4b) Learner fills in these
two blocks BEFORE
next Coaching Cycle.
CYCLE
E X P E R IM E N T
3 5) Learner and Coach
conduct THEIR NEXT
Coach
COACHING
Coaching Cycle – 5Q
4 validates
Next Step or
helps
3) Learner conducts
5 Learner
his / her PDCA
explore
experiment.
other
6
options.

27. Record of PDCA Cycles
1) Learner and Coach
PROCESS METRIC:
Name:
conduct their first
Coaching Cycle – 5Q
Process:
STEP What do you expect? RESULT - Observe Closely WHAT WE LEARNED
1 2) Learner fills in these
4a) Learner then fills in these two blocks.
two blocks DURING 1st
Coaching Cycle.
2 4b) Learner fills in these
two blocks BEFORE
next Coaching Cycle.
CYCLE
E X P E R IM E N T
3 5) Learner and Coach
COACHING conduct THEIR NEXT
Coaching Cycle – 5Q
4
6) Continue repeating
this pattern with
3) Learner conducts
every PDCA /
5 his / her PDCA
Coaching Cycle.
experiment.
6

28. Learner Coach
2nd Coach
(not always
present)

29. Learner Coach
2nd Coach
(not always
present)