1. BHAVYA N MOBILE: 91-9538952535
E-MAIL: bhavya.murthy93@gmail.com
OBJECTIVE
Seeking a challenging position in an industry that needs innovation, creativity, dedication and
enable me to work in a challenging and fast paced environment, leveraging my current knowledge with
many learning opportunities. To work for growth of the organization and to grow with the organization.
PROFESSIONAL EXPERIENCE: SINCE MARCH 2014
Designation: Business Operation Executive
Client: Wipro Limited
Job Responsibilities:
 Handling Implementation / Installation Calls.
o Aligning engineers to Site On-time.
o Maintaining the Realtime assigning/updation & Closure in SAP CRM.
o Product Installation report sign off from Customer.
o Co-ordinating with the HO Installation team and Update database.
 Qualification of Incidents.
o Identifying gaps in the auto-disqualified cases in system logged by customer.
o Verification of documents like Purchase Order/ Annual Maintenance Contract/ Warranty
in SAP MM /SD module (Material Management Module & Service Delivery Module)
o Interact with Internal /External stake holders to verify the authenticity of the serial
number/ product Logged.
o Quarterly report documented with the National service delivery Manager.
 Handling PAN India Service delivery Operations for Customer M/S Onmobile Pvt Ltd.,
Supporting HP & IBM Products.
o Delivering Service to customer as per the Agreed SLA
o Aligning engineer to customer site on time.
o Arranging the spares as per the requirement of the incident.
o Coordinating with customer and delivery team to achieve desired SLA.
o Maintaining daily report to customer.

2. EDUCATION DETAILS:
Year Of Passing Degree Institution Aggregate (%)
2013 BCA A.V.K FIRST GRADE COLLEGE 72.2
2010 12th
N.S.V.K College 63.3
2008 10th
Government High School Jayanagar 71
PROGRAMMING LANGUAGES : C, C++, core java
OPERATING SYSTEM : Windows xp, Windows 7, Linux
PROJECTS UNDERTAKEN:
Project 1: Banking Management System
Developmental Tools:
 Front End : Microsoft Visual Basic
 Back End : Microsoft Sql Server
Project 2: Online Insurance Management System
Language Specification:
 Language : C#
 DataBase : MS SQL Server 2005
 Server Scripting : ASP.Net
 Browser : Internet Explore
Personal Details:
 Name : Bhavya N
 Father’s Name : Late. Narayana Murthy
 Date of Birth : 01/06/1991
 Address : M Krishna Reddy
No 1552 Chamundeshwary Nagar
Begur Road Devarchikkanahalli Bangalore – 68
 Languages Known : English , Kannada, Tamil, Telugu
 Interest : Scriber for visually impaired individuals, enabling them to appear
for their BA Exam/Competitive Exams.
I hereby declare that the above written particulars are to the best of my knowledge and belief.
Bhavya N