20. This reimbursement is crucial for hospitals to recoup the cost of care to indigent population s for which they are required to provide service for.
56. Over the project the client understood that for the customers getting their new TV or gadget was a very emotional experience as well as letting someone into their house
57. Some of the game changing ideas that came from this engagement were around creating a “Father Christmas” moment when technicians went to deliver and install the product..
71. Workshops with the senior leader to define a new Customer Experience Vision and Strategy
72.
73. “Yorkshire Water has turned itself from one of the most ridiculed companies of the late 1990’s to one of the most respected” - Financial Times, December 2002
74. £8.5m of cost savings as a direct result of Customer Experience improvements such as:
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