8. » Start with data first, understand how
emotions impact your thoughts
» Goals, Experience, Language
» Focus on key relationships first
Key Ideas
@SrExecAdvisor
Who is currently on a project team? Raise handKeep them raised if the team has members from other functions in the companyWho has never had a team communications problem?Both manager and individual contributor, audience
Table discussion a new format for meeting- goal is to identify and commit to a next step in improving communications
What do you see?
Data are those things you have heard and seen, could also be something youâve touched, tasted, or smelledThoughts are what you do with the data, such as analyze and process. Thoughts are generally logical and rational.Feelings are the emotional response to data and thoughts. And when you understand you feelings about certain things it will help you to manage your emotionsYou own this process, between each step there is potential for communication problems
So now that you know the components to communication, What do you see?What are your thoughts, logic and rational?What are your feelings?Identify each step, important in detecting communication problems
Diversity and Language are individual variants, Location and Size are team variantsDiversity-individual goals, department goal priority, time available slow to respondExperience and expertise can lead to assumptions, AgeLanguageâterminology, acronyms, phrases Are all team members using the same language?Leading a team? Manage the language, Vistage exampleLocationâ multiple locations, time zones, cultures, second language or native tongue? can impact communications and the channels usedEmail, phone, face-faceSize---larger teams have more complex communication channels a team of 3 only has a max of 3 variants,A team of 5 can have 10 variants of 1-1 communication
Identify a team memberGet clear on current situation, using data, thoughts, and feeling stepsDetermine what information about the team member are you missing