1. QUALITY ASSESMENT AND
PERFORMANCE IMPROVEMENT

6. • a management system for initiating and
coordinating:
 Quality development
quality maintenance
quality improvement
QUALITY CONTROL
VARIOUS
DEPARTMENTS
To achieve twin objectives
of:
• Economical production
• customer satisfaction

7. QUALITY CONTROL

8. OBJECTIVES OF QC
• to provide products which are dependable,
satisfactory and economical
• to ensure economic production of products of
uniform quality acceptable to the customer
• Aims to preventing the defects rather than
detecting the defects

9. QUALITY CONTROL
 Internal quality control (IQC)
 External quality assessment scheme
(EQAS)

10. Internal quality control (IQC)

11. External quality assessment scheme
(EQAS)

13. Quality Assurance

16. Quality Assurance vs. Quality
Control
Quality Assurance
An overall management
plan to guarantee the
integrity of data
Quality Control
A series of analytical
measurements used to assess
the quality of the analytical
data
(The “tools”) (The “system”)

17. Total Quality Management (TQM)

18. Total Quality Management (TQM) & Continous
Quality Improvement (CQI)

19. Quality Assessment
and Improvement (QA&I)

20. II. Management of Quality

21. The Philosophy of Quality

22. Operational Systems

23. From Patients Needs :
to patient Needs
Analytical process

24. Quality Management Programs