1. Transforming Barclays Frontline.
!
MyZone - The journey so far.
Ben Parsons
Frontline Help Manager Barclays Retail & Business Bank

3. !
Listening to our Staff
Summer of 2012 Barclays held a Global Jam…..
!
Difficult to Communicate with Branches
Frontline Staff Don’t have email
Focus on Customer Service
Staff have very little time
5 digit pin Internal News
Process & Product Knowledge
External News & Social Media
Video
What do you want next? HR & Payslips
Personalised
Peer 2 Peer Interaction
MyZone - Built by you

4. Challenge
1660 branches
9 operations centres
25,000 UK frontline staff members
Branches on Internet Explorer 6
Intranet a mix of SP2003 / 7 / 10
MyZone - Day 1
Task
MyZone on personal devices & corporate devices
!
Never Been Done Before…..
!
We are a Bank - Risk is very high on the agenda!

5. “Staff tend to spend too long on MySite”
“It is now becoming an overhead, having to manage
the amount inappropriate posts”
“Profile pictures on MySite are unprofessional and
could contain a virus”
Weekly meetings with the risk teams to discuss
new content & app changes.
Risk
Branch Director
Data Privacy & Information Risk Management Team
I.T. Development Team
“Can’t let staff have Bank information on
their personal phones”
Risk & Governance Team

6. MyZone - Meet the Zones

7. MyZone - NewsZone

8. MyZone - KnowledgeZone

9. MyZone - MySite

10. MyZone - MediaZone

11. MyZone just keeps evolving…

12. MyZone - The Global App

13. Customer App Demonstrations

14. @DigitalEagles
Videos
Barclays Facebook - https://www.facebook.com/BarclaysUK
YouTube
Video 1 - http://www.youtube.com/watch?v=diWTH3QIcuY
Video 2 - http://www.youtube.com/watch?v=ProV32AYlpY
!
Talking ATMs
http://www.youtube.com/watch?v=TGdmLQDi6eA