Belgica Grullon Vargas is seeking a position with opportunities for career growth where she can utilize her exceptional clerical and customer service skills. She has over 6 years of experience in hospitality and retail roles at Dunkin Donuts branches in Connecticut, Rhode Island, and Florida. Grullon Vargas is personable, flexible, and works well with others as demonstrated through her experience as a shift leader and assistant manager.

1. Belgica I Grullon Vargas
10829 nw 3rd ct, Pmebroke Pines, Fl 33026
(860)477-4846 - Bgrullon132@gmail.com
Job Objective: A position with a growing company to make a positive impact on renevues, and long term career
growth where exceptional clerical and customer service skill can be utilized.
SUMMARY OF QUALIFICATIONS
• Over 6 years expirience working in the hospitality/retail Dunkin Donuts branches in CT, RI, FL.
• Competen at managing responsabilities in a fast-paced, high volume atmosphere.
• Personable and flexible, work extremely well with co-workers.
• Skilled at building positive relationships and communicating well with Managers.
Relevant Experience
Amazon Fulfillment/Integrity, Windsor CT:
Process Guide 10/2015- 01-2016
• Prepared orders by proccesing requested and supply orders, packing boxes etc.
• Maintain quality service by following organization standards.
• contributed to team effort by accomplish related results as needed.
Eastern Solution/Aerotek, Danbury CT:
Customer Service representative/ Inbound call center 06/2015- 10/2015
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Increase the customer experience by providing information on rate plans, and services.
Publisher Circulation fulfillment inc, Hartford CT:
Route paper deliver 04/2015- 10/2015
• Drive to delivered products to customers place of business.
• Comply with company policies, saftey policies procedure.
• Give feedback to supervisor about customers complaints requirement.
Great American Donuts, Weatogue CT
Crew member/Shift leader/ Assistant Manager 04/2013- 04/2015
• Open/ Close the store.
• Count Cash, Make deposits, make change at the bank.
• Run nightly paperwork when closing the store.
• training new staff
• Keep store stocked with labels facing front of the aisles.

2. • Oversee 13 employees.
S&D Eddy,LLC (Dunkin Donuts), Providence RI
Shift Leader 06/2011- 07/2012
• Make sure that employee behavior, shift worksheet, and all standars being followed.
• Coaches crew members to insure each task is being completed correctly.
• report to the manager any ongoing employee issues.
• Schedule employees breaks using good judgment.
Dunkin Donuts, wethersfield CT.
Crew Member/Shift leader. 04/2010- 06/2011
• Directed staff positioning during the shift to ensure full customer service at all times.
• helped organize inventory at the end of the month to achieve companys goals
• Selected to perform maximun security task including bank operations.
• Highly responsible.
• flexible and adaptable, able to learn new information quickly
Education and certification
Equivalency High School Diploma .
Servsafe.
Technology Skills
Microsoft office. positive attitute.
Attention to detail. problem Solving.
Organizational Skills. People oriented.
Adaptability. Ability to work under pressure.
Analitical Thinking. Sales Skills.
Language
Fluent In English and spanish