Outsourced Workers provide services outside of the core competencies of an organization that are generally not time constrained. These services are usually bound by Master Service Agreements (MSAs) between the client and the supplier, and may include lawn maintenance, janitors, security guards, dining services, and more. Does your organization have a simple and streamlined way of tracking its service workers? If asked today to provide a list of all non-FTE workers who have access to your intellectual and physical property, could you provide that? Does your organization have a consistent onboarding and offboarding process for service workers? Companies have found that they have measures in place to track and manage their full-time and contingent or temporary staff, but due to various and inconsistent tracking methods of their Outsourced Workers, it has created inaccurate headcounts and security risks across their organizations. Because companies are working with more service workers than ever before, Beeline’s Outsourced Workers solution can ensure those service workers are being properly on- and offboarded. This webcast will educate you on Outsourced Workers and what your organization can do to gain visibility while minimizing risk.

1. HR.com Webcast
Outsourced Workers:
Why Managing Your Non-
Strategic Workforce Should
Matter to You
Presenters:
Teresa Moore
Senior Product Manager
July 19, 2012

2. Outsourced Workers - Agenda
• Where Do They Fit?
• Who are Outsourced Workers?
• Common Terminology
• Market Problems
• Current Trends
• Supporting Materials
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3. Where Do They Fit?

4. Outsourced Workers – Where Do They Fit?
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5. What’s the Difference?
Professional Temporary Services Outsourced
Staffing Staffing Procurement Workers
• Resource augments • Commoditized skills • Specialized skills not • Longer duration contracts
current staff (for example, • Task oriented/lower value inherent to current staff that don’t change often
PM/IT resource) • Adds capacity/increases • Want to develop • Not core business
• High value added flexibility knowledge function
• Adds capacity / increases • Highly repeatable hiring • Typically brings expertise • Supplier manages to
flexibility and scalability process measured on delivery internal
• Immediate cost savings • Compensated hourly • Compensated based on requirements/SLAs
opportunity • Managed by Organization competitive bid of • Open-ended employment
• Typical implementation • Supplier executes per deliverables or SOW relations with the supplier
focuses on IT Contractors internal requirements outcome • 1 to many resources
first due to large volume • Individual resources • Complex contracts
• Repeatable hiring deliverables
process • Milestone-based work
• Compensated hourly, with awards/penalties
usually to a rate card associated 1 to many
• Managed by Organization resources
• Individual resources
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6. Who Are Outsourced
Workers?

7. Outsourced Workers – Who Are They?
Service workers contracted through a
supplier, or recruitment company, who have
been hired to perform a specific function
outside of your organization’s core
business.
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8. A Few Examples…
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9. Poll
Does your organization have a process in place to manage your Outsourced
Workers today?
- Yes
- Somewhat
- No
- Not Sure
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10. Common Terminology

11. A Little Bit of Everything…
Resource Management
Outsourced Workers
Third-Party Workers
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12. Market Problems

13. What We’re Hearing…
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14. Can You Answer?
• Does your organization have a simple, consistent, and streamlined way of tracking service
workers (i.e. janitors, landscapers, security guards, etc.)?
• If asked today to provide a list of all non-employees, could you provide it?
• Does your organization have a consistent on/off boarding and background process for service
workers?
• Are you confident all service workers are compliant with organizational policies?
• Are your service workers validated regularly to ensure they are not maintaining badge and
network access longer than necessary?
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15. Could You Answer?
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16. Poll
What is your main driver to implement a solution for Outsourced Workers?
- Visibility
- Operational Efficiency
- Compliance
- Quality
- Not Sure
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17. Current Trends

18. What is the Contingent Workforce?
• Any one or group providing service
at your company that is not
employed by your organization
The Contingent Workforce
is trending upwards
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19. Contingent Labor – Growth Outlook
• Contingent workers - such as temporary
employees, project consultants, contractors,
seasonal workers, freelancers, and other
non-core employees - now represent 30% of
the entire U.S. labor force. …predicted to
quadruple over the next 10 years. (Advisory
Council, U.S. Department of Labor)
• MIT Sloan Study predicted 50% of the
workforce would be contingent by 2015;
leading case study software company
reached it several years ago…the study was
started in 1994. The staffing industry generated approximately
• Littler/Mendelson predicted 50% of post $97.1 billion in sales in 2010: $87.4 billion from
recession hiring will be contingent workers temporary and contract staffing and $9.7 billion in
search and permanent placement services.
• According to the U.S. Bureau of Labor
Statistics, the temporary help services
industry added nearly half a million workers
and accounted for 91% of total nonfarm job
growth from June 2009 through June
2011. (American Staffing Association)
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20. 2011 Steep Trend Upward
• 65% Clients
Expanding Program to Track and Manage
Outsourced Workers through Beeline’s VMS
• More Than 250,000
Outsourced Workers Being Tracked
through Beeline’s VMS
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21. Recent Case Studies
• Major Financial Institution
• Fortune 50 Company
• AOL
Recent audits are
showing the risk
trending upwards
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22. Organizational Benefits

23. Poll
Is your organization currently building a business case to support an
Outsourced Workers solution?
- Yes, we are currently trying to implement a solution
- We are 3-6 months out from implementing a solution
- We are 6 months+ out from implementing a solution
- I do not know
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24. Reasons to Manage Your Non-Strategic Workforce
Visibility
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25. Reasons to Manage Your Non-Strategic Workforce
Compliance
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26. Reasons to Manage Your Non-Strategic Workforce
Quality
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27. Reasons to Manage Your Non-Strategic Workforce
Operational Efficiency
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28. Supporting Materials

29. Outsourced Workers Whitepaper
www.beeline.com/thought-
leadership/whitepapers/align
-outsourced-workers
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30. Upcoming Webinars
• Outsourced Workers:
Building a Business Case for
Managing Your Non-
Strategic Workforce
• Getting the Most Out of
Your Flexible Workforce
with Services Procurement
www.beeline.com/
landing/webcasts
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31. Outsourced Workers - Summary
• Where Do They Fit?
• Who are Outsourced Workers?
• Common Terminology
• Market Problems
• Current Trends
• Organizational Benefits
• Supporting Materials
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32. Questions & Answers
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