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Building Interactions
Bastian Buch
Bastian Buch
Head Of Technology – Customer Platform @ Scout24
Father of 2 boys
Regis24, Yagma / ProMarkt / Makromarkt, TAO
Consulting Singpore, Antwerpes & Partner
Technologist & Innovation Lover
@codovation
As a coder or developer you
probably need to re-think!
You are not in the Business of Building Software
anymore, you are in the Business of Building
Interactions. And that changes a lot.

I want to tell you why.
Mainframe
System
Development
Software
Development
Web
Development
Platform
Development
Something
With
(Virtual)
Reality?
Evolution of Software Engineering
Human-Computer
interaction involves the
study, planning, design
and uses of the
interaction between
people and computers.
Platform interaction
involves the study,
planning, design and
uses of the interaction
between people via
communication devices.
A platform is a plug-and-play business
model that allows multiple participants
to connect to it, interact with each other
and create and exchange value.
Inspired by Sangeet Paul Chouhardi
People
Inventory
People
Inventory
Adding Value
Platform that enables 
Communication, Interaction and Transaction
Platform that leverages around units of value
and sources of inventory
Interaction &
Transaction
Building Blocks of a
Platform
The
Magnet
The
Toolbox
The
Matchmaker
Creates Connection by making
it easy for others to plug into the
platform. Infrastructure that
enables interactions between
participants.
Creates pull that attracts
participants to the platform with
a kind of „Social Gravity“:
Incentives, reputation systems,
pricing models, social media
levers.
Fosters the flow of value by
making connections between
producers and consumers. Data
is in the heart of successful
matchmaking
Consumer
Consume the goods producers
deliver on the platform.
Producer
Produce goods and deliver those via
the platform
Others
Also have interest in the data or
capabilities of the platform
Things
Real World objects that interact with
or on behalf of other participants.
So, in a way, you are creating this.
and probably this...
Every single market is changed...
... Eating, Marketing, Hotels / Accomodation, Coaching / Mentoring / Health, Insurance, Realtiy
Work Real
Estate
Building
Companies
Sports Commerce Finance Gaming Travel Education
Uber completely disrupts the taxi market
39,00%	
9,00%	
52,00%	
2014	
Rental	Car	 Uber	 Taxi	
36,00%	
29,00%	
35,00%	
2015	
Taxi: - 17%
Uber: + 20%
In 1 year
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
35000
30000
25000
20000
15000
10000
5000
0
Global Internet Devices - Forecast
Things
Wearables
Smart Home
Smart TVs
Media & Tablet
Smartphones
PCs / Laptops
to 3.8 bn
internet users In 2020
from 1.2 bn
internet users In 2007
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
35000
30000
25000
20000
15000
10000
5000
0
Global Internet Devices - Forecast
Things
Wearables
Smart Home
Smart TVs
Media & Tablet
Smartphones
PCs / Laptops
to 3.8 bn
internet users In 2020
from 1.2 bn
internet users In 2007
This is why you learned about 
Human –Computer – Interaction
In University
This is why you as a technologist should master
Human To Human Interaction and broaden your 
Technology skills.
With a growing need for speed and daily
technological innovations to adopt,
organizations invented new kinds of
collaboration.
Market Segment
Organizations
Incremental work in
Agile Teams
Interdisciplinary
Product Teams
The	
Interac0on	
Builders	
Fly	Wheel	
	
Data &
Analytics
Content
Marketing
Software
Development
Messaging
IT Operations
Marketing
Applications
Web
Mechanics
Social &
Mobile
Platforms
Backend
Dev
Frameworks
Data Mining
& Anallytics
Databases
& Big Data
Privacy &
Security
Cloud
Agile Dev.
Web &
Social
Analytics A/B &
Multivariate
Testing
E-Mail
Marketing
Automation
CRM
Personalizat
ion
Artificial
Intelligence
Behavioral
Targeting
Social &
Mobile APIs
SMOVideo &
Delivery
Networks
SEO
FE (HTML,
CSS, XML)
HTTP,
REST,
Cookies
Javascript
Human
Interactions,
Communication,
Psychology
Delivery
Agile
Project
Management
Entrepreneurship
The
Magnet
The
Toolbox
The
Matchmaker
The	
Interac0on	
Builders	
Fly	Wheel	
	
Data &
Analytics
Content
Marketing
Software
Development
Messaging
IT Operations
Marketing
Applications
Web
Mechanics
Social &
Mobile
Platforms
Backend
Dev
Frameworks
Data Mining
& Anallytics
Databases
& Big Data
Privacy &
Security
Cloud
Agile Dev.
Web &
Social
Analytics A/B &
Multivariate
Testing
E-Mail
Marketing
Automation
CRM
Personalizat
ion
Artificial
Intelligence
Behavioral
Targeting
Social &
Mobile APIs
SMOVideo &
Delivery
Networks
SEO
FE (HTML,
CSS, XML)
HTTP,
REST,
Cookies
Javascript
Human
Interactions,
Communication,
Psychology
Delivery
Agile
Project
Management
Entrepreneurship
Old School Marketers & Product Managers
OldSchoolEngineers
Techsavvy
Marketing / Product savvy
NEW SCHOOL:

Marketing Technologists
Creative Technologists
Growth Hackers
Data Scientists
Interaction Builders
Keep loving what you do, be
passionate about it, stay curious,
learn, advance your capabilities.
As a coder today you have the
power to make the world a
better place by enabling
complete new kinds of real
world interactions.
Time for a new MANIFESTO?
When Building Interaction the difference between UX,
Frontend Development, Backend Development,
Hardware Development, Psychology, Business 
Build
Channels for Human Interaction
Instead of Systems waiting for someone to input data.
A Tech Business is (no longer) about the 	
(Features
& Software It sells)
Interaction it enables !!!
Formerly there was a Seller, selling your Software.

NOW: You build a platform that sells itself,
by using the dynamics of
Network Effects.
EXAPTATION
Buidling interactions is mostly about 	
about redefining and combining exisiting stuff to create new
human capabilities.
DISSOLVES
As a Technologist In a Platformed world
Thanks.

At Scout24 in Berlin we hire Interaction Builders:
http://bit.ly/1nOSqEW

or contact me at LinkedIn:
https://www.linkedin.com/in/bastianbuch

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Interaction Builders Manifesto

  • 2. Bastian Buch Head Of Technology – Customer Platform @ Scout24 Father of 2 boys Regis24, Yagma / ProMarkt / Makromarkt, TAO Consulting Singpore, Antwerpes & Partner Technologist & Innovation Lover @codovation
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  • 5. As a coder or developer you probably need to re-think! You are not in the Business of Building Software anymore, you are in the Business of Building Interactions. And that changes a lot. I want to tell you why.
  • 7. Human-Computer interaction involves the study, planning, design and uses of the interaction between people and computers.
  • 8. Platform interaction involves the study, planning, design and uses of the interaction between people via communication devices.
  • 9. A platform is a plug-and-play business model that allows multiple participants to connect to it, interact with each other and create and exchange value. Inspired by Sangeet Paul Chouhardi
  • 11. People Inventory Adding Value Platform that enables Communication, Interaction and Transaction Platform that leverages around units of value and sources of inventory Interaction & Transaction
  • 12. Building Blocks of a Platform The Magnet The Toolbox The Matchmaker Creates Connection by making it easy for others to plug into the platform. Infrastructure that enables interactions between participants. Creates pull that attracts participants to the platform with a kind of „Social Gravity“: Incentives, reputation systems, pricing models, social media levers. Fosters the flow of value by making connections between producers and consumers. Data is in the heart of successful matchmaking
  • 13. Consumer Consume the goods producers deliver on the platform. Producer Produce goods and deliver those via the platform Others Also have interest in the data or capabilities of the platform Things Real World objects that interact with or on behalf of other participants.
  • 14. So, in a way, you are creating this.
  • 16. Every single market is changed... ... Eating, Marketing, Hotels / Accomodation, Coaching / Mentoring / Health, Insurance, Realtiy Work Real Estate Building Companies Sports Commerce Finance Gaming Travel Education
  • 17. Uber completely disrupts the taxi market 39,00% 9,00% 52,00% 2014 Rental Car Uber Taxi 36,00% 29,00% 35,00% 2015 Taxi: - 17% Uber: + 20% In 1 year
  • 18. 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 35000 30000 25000 20000 15000 10000 5000 0 Global Internet Devices - Forecast Things Wearables Smart Home Smart TVs Media & Tablet Smartphones PCs / Laptops to 3.8 bn internet users In 2020 from 1.2 bn internet users In 2007
  • 19. 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 35000 30000 25000 20000 15000 10000 5000 0 Global Internet Devices - Forecast Things Wearables Smart Home Smart TVs Media & Tablet Smartphones PCs / Laptops to 3.8 bn internet users In 2020 from 1.2 bn internet users In 2007 This is why you learned about Human –Computer – Interaction In University This is why you as a technologist should master Human To Human Interaction and broaden your Technology skills.
  • 20. With a growing need for speed and daily technological innovations to adopt, organizations invented new kinds of collaboration. Market Segment Organizations Incremental work in Agile Teams Interdisciplinary Product Teams
  • 21. The Interac0on Builders Fly Wheel Data & Analytics Content Marketing Software Development Messaging IT Operations Marketing Applications Web Mechanics Social & Mobile Platforms Backend Dev Frameworks Data Mining & Anallytics Databases & Big Data Privacy & Security Cloud Agile Dev. Web & Social Analytics A/B & Multivariate Testing E-Mail Marketing Automation CRM Personalizat ion Artificial Intelligence Behavioral Targeting Social & Mobile APIs SMOVideo & Delivery Networks SEO FE (HTML, CSS, XML) HTTP, REST, Cookies Javascript Human Interactions, Communication, Psychology Delivery Agile Project Management Entrepreneurship The Magnet The Toolbox The Matchmaker
  • 22. The Interac0on Builders Fly Wheel Data & Analytics Content Marketing Software Development Messaging IT Operations Marketing Applications Web Mechanics Social & Mobile Platforms Backend Dev Frameworks Data Mining & Anallytics Databases & Big Data Privacy & Security Cloud Agile Dev. Web & Social Analytics A/B & Multivariate Testing E-Mail Marketing Automation CRM Personalizat ion Artificial Intelligence Behavioral Targeting Social & Mobile APIs SMOVideo & Delivery Networks SEO FE (HTML, CSS, XML) HTTP, REST, Cookies Javascript Human Interactions, Communication, Psychology Delivery Agile Project Management Entrepreneurship
  • 23. Old School Marketers & Product Managers OldSchoolEngineers Techsavvy Marketing / Product savvy NEW SCHOOL: Marketing Technologists Creative Technologists Growth Hackers Data Scientists Interaction Builders
  • 24. Keep loving what you do, be passionate about it, stay curious, learn, advance your capabilities.
  • 25. As a coder today you have the power to make the world a better place by enabling complete new kinds of real world interactions.
  • 26. Time for a new MANIFESTO?
  • 27. When Building Interaction the difference between UX, Frontend Development, Backend Development, Hardware Development, Psychology, Business Build Channels for Human Interaction Instead of Systems waiting for someone to input data. A Tech Business is (no longer) about the (Features & Software It sells) Interaction it enables !!! Formerly there was a Seller, selling your Software. NOW: You build a platform that sells itself, by using the dynamics of Network Effects. EXAPTATION Buidling interactions is mostly about about redefining and combining exisiting stuff to create new human capabilities. DISSOLVES As a Technologist In a Platformed world
  • 28. Thanks. At Scout24 in Berlin we hire Interaction Builders: http://bit.ly/1nOSqEW or contact me at LinkedIn: https://www.linkedin.com/in/bastianbuch

Hinweis der Redaktion

  1. Showing the interatcion, talk about the actual interactions. Bring examples of interaction, examples, facts and stories. Wtf moments, Data points: people go away with, did you need. Killer stories: personal. Narrative story.... More human, emotional connection... Vr story
  2. Facebook – My Singapore Friends. vTime ??? So I am in the SW Business for about 15 years now. Interestingly the Web2.0 story was so big (always misused to talk about AJAX), I believe that there are massive things happing right now that have a much more impact on how we as technologists, entrepreneurs and SW engineers work... Like now: when you see immobilienscout: marketplace, middlemen, communciation etc.  and we‘re struggling with that.
  3. When I told you the story about my friends in Singapore or the little VR experience: This was not about the software I used: It just does not matter ... It is about the platform taht allows me to communicate with other people. Driving transactions etc. When step back a bit...
  4. You‘ll see that there actually is a evolution of how software engineers were working. Mainframe: Software: OS specific, controlling data, make machines do stuff i want. Web: HTML, CSS, Java, DB ... using websites to get things done (or just a bit of insights), software for communicating with the one owning the software Platform: communication devices, cloud, service mashups, personalization, open Reality: real world objects, etc.
  5. Bringing both messages together. Use hammer.
  6. What is inventory
  7. Think about the message.
  8. Revenue Uber  Taxi. Examples:
  9. Example: conference in SFO in 2015 ... Marketing technologists  they understood. Netflix for example.
  10. Example: conference in SFO in 2015 ... Marketing technologists  they understood. Netflix for example.