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!!!! 
Project Ape 
Online 
Used-Textbook 
Store ! 
! 
Preliminary !!!!!! 
Proposed to: Arden Capital Board of Investment 
Created by: Borripat Kittiwut, Project Manager 
Version: 1.0 ! 
April 29, 2014 ! 
(+66) 081 553 7599 
Borripat.Kittiwut@Gmail.com 
B@nc 
! 
! 
! 
Ape 
“Education is the most powerful weapon which you can use to change the world.” — Nelson Mandela
Project Ape 
TABLE OF CONTENT 
!! 
BUSINESS PURPOSE ................................................................................................................3 
WHY IS “APE STORE” NEEDED? ..............................................................................................4 
Pains 4 
Problems 4 
Opportunity 5 
Preliminary Analyses 5 
SOLUTION .................................................................................................................................9 
Value Proposition 9 
Offerring 9 
Supporting Process 9 
COMPETITION .........................................................................................................................10 
Competitors 10 
Marketing Position 10 
BUSINESS MODEL ..................................................................................................................11 
Long-tailed Revenue Model 11 
MARKET ..................................................................................................................................14 
Target Customer 14 
Market Size 14 
PRODUCT DEVELOPMENT .....................................................................................................15 
Product Lineup 16 
Development Roadmap 17 
REQUIREMENT ........................................................................................................................21 
Project Team 21 
Budget 21 
TIMELINE .................................................................................................................................23 
Borripat Kittiwut!2 of !23
Project Ape 
BUSINESS PURPOSE 
! 
Project Ape aims to establish an online retail store, called “Ape Store”, that supplies low-price, course-specific used 
textbooks and trusted exchange services for use by (middle-class) college students and course instructors in Thailand. 
Ideally, when the online store launched with all feature fully functioning and having responded to all problems discovered during 
product iterations, this below diagram is the goal we are trying to reach. 
!!!!!!!!!!!!!!!!! 
Ape Store 
Borripat Kittiwut!3 of !23
Project Ape 
WHY IS “APE STORE” NEEDED? 
! 
! 
! 
Pains 
In 2011, Thailand had become an upper middle income nation and its GDP was THB 4,599.65 billions. Thailand had invested 
THB 979.72 billions (21.3% of GDP per capita*) in its tertiary education system and this turned out to be useless. The country’s 
innovation competitiveness was extremely low; there was only 0.7 utility patents granted per million of population, a thousand 
times of differences compared to those of Singapore (125.6), South Korea (240.6), and Japan (352.9)†. It was not because 
Thailand lacked for professional workforces. Surprisingly, Thailand had the value of available scientists and engineers as high 
as of South Korea (4.3 and 4.7, respectively). ! 
Education is not the learning of facts but the training of the mind to think; individual literacy is an outcome of the training 
process. Many Thais failed to train their self-direction ability for lifelong learning during their college lives. Spoon-feeding 
culture in Thai education leads to low individual literacy which is driven by textbook inaccessibility. Increasing in individual 
literacy is one of the key solutions that help Thailand crossing the roadblocks in creative economy development — moving from 
infrastructure-driven to innovation-based economy. ! 
Problems 
In a previous survey of more than 50 college students in Bangkok and 5 different campuses, we found that the average student 
spends as much as BHT 25,000 each year on textbooks and supplies. It is equivalent to his allowance and almost 200% of 
tuition fee at a four-year public university. Besides, the soaring cost of college textbooks has also college student struggling 
and having difficulty not only in Thailand but also throughout the world including the US‡. This common problem comes from 
the lack of competition in the college textbook market where professors, not students, are responsible for selection course 
textbooks. Students cannot shop around and find their most affordable options, hence, the sellers can keep costs high by 
selling new editions every year, eliminating the option of reselling old books. It is the reason why there is no consumer control 
on the market. And, the price of textbooks in Thailand is free from the government’s controls. As expected, we rarely see 
“open-textbook” mode of learning in Thai colleges, the mode that forces its learners to practice their critical thinking ability. !!! 
* http://data.worldbank.org 
† http://www.weforum.org/reports?filter[issue]=116305 
‡ http://www.usnews.com/news/articles/2014/01/28/report-high-textbook-prices-have-college-students-struggling 
Borripat Kittiwut!4 of !23
Project Ape 
! 
Opportunity 
Nearly half of all students surveyed said the cost of textbooks affected which or how many books they choose to own each 
semester. That means students do not have the right to choose to own all necessary books or to get around the financial 
burden of textbooks. Despite, textbook inaccessibility potentially jeopardize the students’ grades. There are two ways solving 
this situation, but both are worse than the problem. ! 
(1) More than 50 percent of students decided against buying a book required for class. The students choose not to 
purchase the materials they are assigned by their professors and they are knowingly accepting the risk of a lower 
grade to avoid paying for the textbooks. Yet, students’ poor performance can backfire on their professors when a 
university tries to assure its teaching quality. Hence, most professors provide in-class curated contents and 
materials that they think “sufficient” for examinations. As a result, spoon-fed students abandon themselves to 
learn unnecessary parts outside course syllabi, in other words, they do not need to be comprehend about what 
they are learning. ! 
(2) They opted to violate the Copyright Act B.E. 2537§ by making copies of a whole book. Reproducing one copy for 
education purpose is generally acceptable, but for a hundred copies, it is classified as an economic threat to the 
copyright holders. These mimic products from a photocopier shop are in monotone and chunky (a copy of 1000- 
page book can be 7-inch thick and weighs more than 2 kilograms). It is hard to read charts and figures from the 
books and sometimes inconvenient to carry the books around. The price of illegal book is ranging from 50% to 
150% of its real paperback version; it is not about the content value (quality) inside but the number of pages 
(quantity). According to the survey, at the end of semester most books by this option go to a landfill. ! 
! 
Whether it is doing worse in a course without access to the required textbook, it is clear that the issue of textbook costs has 
evolved from a simple financial concern to a threat to student success. If the current system cannot provide every 
student with affordable access to the course materials they desire, then they are in need of a better system — that 
enables students to learn what they want for, while keeps the earth greener by reducing paper waste. !! 
Preliminary Analyses 
Acknowledging and addressing project challenges is a critical first step in helping this startup successfully commercializes the 
new system or “Ape Store” to fulfill the need of accessible textbook resource. Primarily, the textbook market in Thailand is 
ruled by two players, i.e., Chula Book Center (a subsidiary of Chulalongkorn University) and PB for Book. Yet, there are also 
small-size players but numerous in number: on-campus photocopier shops and university bookstore competing in this 
segment but target slightly different customers’ wants. 
§ http://www.stop.in.th/webdatas/download/copyright_act_2537.pdf 
Borripat Kittiwut!5 of !23
Project Ape 
Competition analysis can help us to identify key differentiator from a consumers perspective. For categories for this market 
segment listed below, most six common purchase factors; Cost of Ownership, Goods Delivery, Payment Method, Quality, 
Variety, and Location. On a scale 1 to 5 (with 1 being very low and 5 being very high), the score is shown as the following table: !! 
!!! 
!!! 
Categories 
Goods 
Delivery* 
Payment 
Method** Quality Variety Location*** 
Ape Store 
(required positioning) 3 5 5 4 3 5 
CU Book Center 
PB for Book 5 3 3 3 3 3 
University Bookstore 3 1 5 5 1 5 
Photocopier Shop 3 1 5 3 1 5 
Cost of ownership 
Cost of 
Ownership 
Location 
* After purchase 
** Over-the-counter payment 
*** Away from one’s university campus 
Goods Delivery 
Variety Payment Method 
Quality 
Brands 
Ape Store (required positioning) 
Chula Book Center 
PB for Book 
Photocopier Shop 
University Bookstore 
Borripat Kittiwut!6 of !23
Project Ape 
! 
The required positioning is deducted from the existing positions of current brands, that we observed that attract student to 
our . According to a previous market survey, a majority of college students come from middle-class families and they rely solely 
on their allowances. Since Thailand’s average part-time job requires eight working hours per day, it is impossible for full-time 
students to gain additional incomes on top of their regular allowance. Because of their ages and base allowance, students 
cannot possess of any credit cards but debit cards (saving account), indeed. In addition, they normally travel by public 
transportations instead of personal cars or taxis. The following table of brand analysis shows today’s shopping experience with 
respect to our assumed required positions. !!!!! 
Brands 
Required Postions Existing Positions 
Ape Store CU Book Center PB for Book 
Photocopier 
Shop 
University 
Bookstore 
Criterion 
Products New, Used New New Illegal Copied New 
Services Buyback No No No 
Channels Online Pseudo online Pseudo online In-store in-store 
Order Methods Online In-store, Online In-store, Online In-store in-store 
Payment Methods Cash, Credit, Debit Cash, Credit Cash, Credit Only Cash only cash 
Shipping Functions On-campus Postmail Postmail In-store In-store 
Prices Moderate High High Moderate (High) Moderate (Low) 
Products Ranges Course specific Various Various Customized A few 
Discounts No Yes Yes No No 
Promotions Purchase Contract No No No No 
Thailand’s new textbook market is in a red ocean; as long as student’s income is not growing at faster rate than of the average 
middle-class earners — they are not capable to buy more new books. 
Used textbook market is established. Low competition 
To solve the problem, the group said more universities should consider reusing illegal textbooks -- those that are online, free to 
download and customizable for students. The group estimates students could save, on average, BHT 300 per course, per 
semester. 
Borripat Kittiwut!7 of !23
Project Ape 
fdskj ** †† ‡‡ §§ 
! 
Another complicated issue that has been persisted emerged There are two problems happened to mar Based on a previous 
market survey, the objectives that Ape Store is trying to achieve are: ! 
• To provide alternative cheaper textbooks that substitute the expensive new/new-release ones, with similar quality, 
and ! 
• To provide a mediatory service for textbook exchanges — both selling and buying. ! 
** http://ideas.time.com/2011/10/26/why-digital-literacy-will-never-replace-the-traditional-kind/ 
†† R. Ackerman and M. Goldsmith (2011), Metacognitive regulation of text learning: On screen versus on paper, Journal of Experimental 
Psychology: Applied, Vol. 17(1), 18-32 
‡‡ J. M. Noyesa and K. J. Garland (2008), Computer- vs. paper-based tasks: Are they equivalent?, Ergonomics, Vol. 51(9) 1352–1375 
§§ M. Johnsona and R. Nådasa (2009), Marginalised behaviour: digital annotations, spatial encoding and the implications for reading 
comprehension, Learning, Media and Technology, Vol. 34(4), 323-336 
Borripat Kittiwut!8 of !23
Project Ape 
SOLUTION 
!! 
Value Proposition 
According the previous section, possible compelling value propositions that should be delivered to college students is a 
combination of: ! 
(1) Price - be more affordable by reusing/renting textbooks 
(2) Convenient - accessible textbook collection, flexible payment methods, and on-campus delivery 
(3) Course-Selective - comprehensively aligned with the contents taught in classes. ! 
It is believed that this propositions could make students having options for their , while edges Ape Store’s competitiveness to 
penetrate the market. ! 
Offerring 
• Low-price, course-specific, used/new (both new release, back catalog) textbooks 
• Online retail platform (web/mobile app) 
• On-campus delivery service ! 
Supporting Process 
• Textbook procurement 
• Quality assurance and control 
• E-commerce platform development 
• Logistics & supplies chain management 
• Customer service & support 
!!!!!! 
Borripat Kittiwut!9 of !23
Project Ape 
COMPETITION 
!! 
Competitors 
(1) Direct Competitor: 
• On-campus/around-campus photocopier shops 
• University bookstores 
(2) Indirect Competitor: 
• Chula Book Center (chulabook.com) 
• PB For Books (pbforbook.com) ! 
Marketing Position 
As seen from the result of brand analysis, the market leaders compared have similar customer perceptions; however, each 
occupies a unique position. Chula Book and PB For Books have the highest ‘Variety’, while Photocopiers Shop is the ‘Cost of 
Ownership’ leader, and university Bookstore is perceived as best in ’Location’. It is interesting to note that the factor Variety is 
deemed as having the least important if students acquire exact book title to coourse… ….. will be releasing the …. soon 
perhaps in an attempt to boost the brands ‘…’ of course, with minor adjustment. this technique is also very useful for mapping 
existing positioning versus required positioning (i.e. to create a positioning Gap analysis). !!! 
University 
Bookstore 
High Price 
CU Book 
Center 
PB For 
Book 
Photocopier 
Shop 
Inconvenient Convenient 
Low Price 
Ape 
Store 
Borripat Kittiwut!10 of !23
Project Ape 
BUSINESS MODEL 
! 
Long-tailed Revenue Model 
Undergraduate students in one discipline, such as Life Science, typically share similar compulsory courses and sometimes 
taught by the same professors but in different classes. They are likely to be assigned with similar referencing books as well. 
The books relevant to compulsory courses are in very high demand, especially at the beginning of school start. For example, 
in General Chemistry for students in science program at Mahidol University, the book “Chemistry” by R. Chang is well-regarded 
and required for more than 2,000 copies in each academic year. ! 
Life Science Discipline 
!! 
In contrast, elective courses are designed for a small group of students (approximately 50 to 100 class members). Textbooks 
used in theses classes are in low demand and very expensive. The following table indicates that a science student in major 
Biotechnology — who enrolls in Bioprocess Engineering class—has to pay around BHT 5,000 for the book. ! 
!! 
For 
Compulsory 
Course 
Undergraduate Program in Year 1 Sample Book Title Price (Bht) 
• Science 
General 
• Medicine 
Chemistry 
• Pharmacy 
• Medical Technology 
• Dentistry 
• Public Health 
• Physical Therapy 
฿ 1070 
! 
T!itle: Chemistry 11th Edition Author: Raymond Chang 
ISBN10: 0071317872 
Publisher: McGraw-Hill Publication 
Borripat Kittiwut!11 of !23
Project Ape 
Program in Science 
For Elective 
Course 
Major Year 3 Sample Book Title Price (Bht) 
• Biotechnology Bioprocess 
Engineering 
฿ 4640 
! 
Title: Bioprocess Engineering: 
K!inetics, Biosystems, Sustainability, and Reactor Author: Shijie Liu 
ISBN10: 0444595252 
Publisher: Elsevier 
! 
According to the above paragraphs, “Long-tailed distribution” is considered as the most fit business concept to the nature of 
our textbook retail. This business model has been implemented in many online companies such as Amazon.com and Netflix. 
The major advantage of this model to Ape Store is that it would help us to reduce the cost of inventory management, increase 
cash-flow from volatile sales volume (Head part), and still serve the niche demand for advanced textbooks (Tail part). !!! 
Sales Volume 
Titles 
Books used in 
Compulsory Courses 
(Head) 
Books used in Elective 
Courses 
(Tail) 
Borripat Kittiwut!12 of !23
Project Ape 
Noted that the details of the business model canvas on this page will be clarified in another iteration (revision) round. 
Borripat Kittiwut!13 of !23 
Project Ape Borripat K. 
Course-specific 
Selection 
Sales Margins Commissions 
Price 
Convenience 
Intermediator 
Intellectual: 
Platform 
Legend: Ape Retail Buyback Individual Retail 
Ape.com 
Mobile App 
Logistics 
Partners 
Network of 
Sellers 
Physical: 
Warehouse 
Human: 
Web & App dev 
Purchase 
Contract 
Consumer 
Individual 
Seller 
Automated 
Service 
Individual 
Retailer 
Digital 
Marketing 
Cost-driven Purchase Credits
Project Ape 
MARKET 
! 
Target Customer 
Our target segment can be divided into 2 categories: (i) Consumer - who want to buy textbooks on Ape Store 
and (ii) Seller - who want to sell textbooks on Ape Store (excluded from ones whom Ape Store is obligated with 
the buyback service) 
! 
In general, the our target’s socioeconomic status are defined as the attribute belonging to Thai “middle class”: 
Occupation: College Students 
Age: 18 - 35 yrs old 
Location: Bangkok Metropolitan Region (BMR) 
Education: Undergraduate & Graduate 
Allowance/Salary: 15,000 - 25,000 Baht !! 
Market Size 
Market estimation is based on the 2013 student population in Thai education system surveyed by the Ministry of Education ***. 
There are approximately 500k students (SOM) that we aim to serve according to our current business model. !!! 
TAM 
(Total Available Market) 
879,142 
SAM 
(Segmented Addressable Market) 
706,561 
SOM 
(Share of the Market) 
477,110 
•Total of students at public & private universities combined •Total of students at public universities in BMR •Total of undergraduate students at public universities in BMR 
*** http://www.info.mua.go.th/information/ 
Borripat Kittiwut!14 of !23
Project Ape 
PRODUCT DEVELOPMENT 
The following scenarios can be used when building our product requirements. It will help the project team to develop an outline 
of what should be built. Realistic student personas would sharpen the product development such as better products, design 
decisions for functionality, engineering usability, and effective testing scenarios. ! 
!! 
Scenerios 
Case I: Consumer Case II: Seller 
Components 
Student Personas Thanapat Pongpan 
Buyer Stories 
Thanapat is a freshman at a public university. He 
needs to catch up classes and maintain his grades. 
So, Thanapat wants to buy some textbooks assigned 
by his professors. The university bookstore has only a 
few book titles and other nearest booksellers are more 
than 20 km. away from the campus. Thanapat has a 
very tight schedule; studying from 9 am to 5 pm. He 
cannot do any off-campus activities during the 
studying hours. 
Pongpan is a full-time Ph.D. student in a biomedical 
engineering program. This year is his fourth year and 
he expects to graduate soon. He has to conduct his 
research experiment which requires 5 hours to 
complete as a routine. Thus, he has no time for 
anything else. 
Problem Ape 
Store is trying to 
solve 
Thanapat goes online for textbooks. Unfortunately, 
available textbook sellers offer only a non-e-commerce 
service. He must complete his purchasing 
transaction at a local bank where is operated from 
8.30 am to 3 pm. Furthermore, He needs to acquire 
them before the next class begins in two days. 
Phongpan has some unwanted advanced textbooks. 
Because the book collection worths more than BHT 
30,000, it is hard for him to give them away. Keeping 
them on a bookshelf is his current option. The 
collection seems to grow in series every year. He is 
looking for an online place where to sell his own 
books with less management efforts. 
Specific 
Requirement 
Thanapat should be able to find and buy textbooks 
regarding to his budget. He should be able to make 
purchasing transactions with less complicated 
payment process. After purchasing, he should 
receive the books he ordered on the next day. 
Phonpan should be able to meet someone and 
present his textbooks for selling. He should not be 
worried about goods manipulation. 
Technical 
Requirement 
the online retail platform must be able to Textbook must be able to 
Dependencies warehouse and supply chain management required. Online sales store and Delivery service are required. 
Borripat Kittiwut!15 of !23
Project Ape 
Product Lineup 
! 
Regarding to the scenarios, the products we are going to develop are: ! 
(1) Traditional Retail - we sell textbooks to consumers and profit from sales margin. 
(2) Individual Retail - we provide a marketplace for sellers to trade their books, then we charge for intermediary 
service fee. ! 
Depending on a student’s socioeconomic status, a subclass identity of the Middle Class, the following table shows the 
minimum product features with respect to the student personas. To help the project Ape turns its vision of a product that are 
built to serve college students, the below table indicates an idea of product requirement for students from each different middle 
classes. ! 
!! 
Functional Requirements 
New 
Textbook 
Used Textbook 
Buyback Individual 
Premium Good As-is Seller 
SES* 
Upper Middle Class ✓ ✓ ✓ ✓ 
Middle Class ✓ ✓ ✓ ✓ 
Lower Middle Class ✓ ✓ ✓ 
*Socioeconomic status ✓= Traditional Retail 
✓= Individual Retail 
At the project startup phase of development, the Traditional Retail is our current primary focus. It is the limiting step to 
the other product, e.g., Individual Retail. Under the condition that students are interested in reusing textbooks and adopt the e-commerce 
approach to buy textbooks, the Individual Retail will be developed further. 
!!! 
Borripat Kittiwut!16 of !23
Project Ape 
Development Roadmap 
! 
A more effective approach to product launch, and the best method of product validation, is to get the used textbook into the 
hands of students and have them start to use it. Then make frequent, incremental improvements based on the feedback we 
solicit and receive. Since changes during the development process are more expensive than changes made before the 
process begins. Validating our requirements can eliminate costly changes in course. The project Ape will use a minimum 
viable product (MVP) approach to test overall the Traditional Retail development direction with college students. As indicated 
in the business model canvas (page 13), to deliver the Traditional Retail, the project team needs to assess eight general areas 
of focus: !! 
!! 
The validation asks ... Outcomes of Interest 
Areas of 
Focus 
Acceptability to students is a used textbook judged as suitable, satisfying, or 
attractive to them? 
• Satisfaction to use a used textbook 
• Intent to continue use 
• Perceived appreciateness 
Demand to students is a used textbook likely to be used (i.e. How many 
books per semester are they willing to use?) 
• Fit within learning culture in classes 
• Perceived positive or negative effects on 
studying 
Implementation to students can a used textbook be successfully delivered to 
intended students by e-commerce method and direct delivery? 
• Degree of execution 
• Success or failure of execution 
• Amount, type of resources needed to 
implement 
Practicality to students can a used-book e-commerce be carried out with 
intended students using website/mobile app? 
• Factors affecting implementation ease or 
difficulty 
• Efficiency, speed, and quality of implementation 
• Amount, type of resources needed to 
Adaptation to students does an existing mode of textbook purchasing 
perform when changes are made for a new e-commerce 
format? 
• Degree to which similar outcomes are obtained 
in e-commerce format 
• Process outcomes comparison between 
intervention use in two populations 
Integration to students can a used book e-commerce be integrated with 
their lifestyle? 
• Perceived fit with social structure 
• Perceived sustainability 
Expansion to students can a web/mobile app be expanded to provide a 
new n access to purchase used textbooks 
• Costs to students and policy bodies 
• Positive or negative effects on .. 
• Disruption due to expansion exponent 
Limited-efficacy 
Testing 
Does the new used book e-commerce show promise of being 
successful with the college students, even in a highly controlled 
setting? 
• Intended effects of on 
• Effect-size estimation 
• Maintenance of change from initial change 
By asking means we will ask the testers to score their satisfaction after use. As each above area is worked on, questions will 
arise, and there will be opportunities to discuss them as they occur. From this table, the requirements for the first iteration are 
chosen (starting with the highest priority focus areas). ! 
Borripat Kittiwut!17 of !23
Project Ape 
A prototype of Traditional Retail is a combination of the use between physical and online compartments: used books and e-commerce 
website, respectively. Based on our offerings and supporting processes (see Solution, page 9), the minimum set of 
features, that enable us to perform product validation, should be embraced into our prototype are listed below. ! 
For Online Validation: 
The e-commerce website should allow… 
• students to be able to search for new textbooks on Ape Store. 
• students to be able to match their budget and cost of ownership. 
• students to be able to paid with electronic cash. 
• students to be able to know their shipping arrival from social media. 
• students to be able to contact pictures to represent their contacts. !!!!! 
For Physical Validation: 
Used books do not have… 
• broken spine or binding 
• missing, torn or loose pages 
• excessive writing, marking or highlighting 
• stains or water damage 
• burns or rips 
• any other significant damages !!! 
!! 
!! 
Prototype 
Physical Validation 
Online Validation 
USED 
If the project team is willing to develop the prototype using the MVP approach, the order of work would be as follows: ! 
(1) Prototype development: The team creates a responsive website with a book search engine (database). Since 
this step is involved only consumers, textbooks procured are solely for university freshmen and sophomores. The 
team casts quality examination on the acquired books. At the end of the development, the team demonstrates 
the functionality to the Board of Investment, where they can provide feedback. 
Timeframe: 3 weeks ! 
!! 
Borripat Kittiwut!18 of !23
Project Ape 
!!!! 
(1) Iteration #1: *** required brainstorming process*** 
Timeframe: 2 weeks ! 
(2) Iteration #2: *** required brainstorming process*** 
Timeframe: 2 weeks ! 
(3) Iteration #3: The team conducts a regression test and prepares to release the Traditional Retail. 
Timeframe: 1 week !! 
Academic Year 2014 
Spring 2014 Summer 2014 
Iteration #1 
Jun 2014 
Fall 2014 
Aug 2015 
Nov 2015 
Iteration #2 
Iteration #3 
Anatomy of Textbook Demand Curve 
Buying Spike 
(mid-term) 
(for another textbook collection) 
Reluctant Selling 
(school break) 
Selling Spike 
Reluctant Buying 
(school start) 
Reluctant Buying 
Borripat Kittiwut!19 of !23
Project Ape 
(4) Release: The product functionality is released. 
Total elapsed time: 6 weeks ! 
Note that if any changes to the requirements occur during this project, each iteration would adjust accordingly. Besides 
inadequate understanding of markets, competitors and customer preferences, startups often struggle to define what value our 
products brings to the market. 
! 
Borripat Kittiwut!20 of !23
Project Ape 
REQUIREMENT 
! 
Project Team 
Due to its early start-up stage, the project Ape is in the need of fixed-cost minimization, while maximize the project team’s 
efficiency. Thus, an ideal team member might necessary be a person who can perform multifunctions and wear different hats, 
to as the following list: ! 
(1) Business analyst 
(2) Digital marketer/Designer 
(3) Front-end & back-end web developer/ Mobile app developer 
(4) Logistics and supply chain planner (optional). ! 
In building the business, project activities may be subject to change as if new evidence on customer needs provided. Internal 
outsourcing within Ardent Lab is possibly expected to occur and likely to deploy aCommerce’s expertise. 
Budget 
For certain amounts of the budget granted, a total cash will be divided into three portions: (i) 25% as a working Cash, (ii) 25% 
for reinvestment, and (iii) 50% cash reserve. The relationship among these portions can be modeled as below: ! 
(iii) (i) (ii) 
Cash Reserve = Working Cash + Re-investment ! 
The total financial requirement for the first product validation is shown below: ! 
! 
Initial Requirement 
Product Iteration 1 Baht 
50 Used Textbooks (avg. cost Bht 500/ea.) for product validation ฿ 25000 
Operational & Miscellaneous Expenses ฿ 25000 
Total Expenses ฿ 50000 
Start-up Assets 
Liquidity Maintenance (Cash) ฿ 100000 
Reinvestment ฿ 50000 
Total Assets ฿ 150000 
Total Requirement* ฿ 200000 
*Total requirement can be scalable upon sample population. 
Borripat Kittiwut!21 of !23
Project Ape 
! 
A BHT 25,000 is a maximum amount of (i) that would be used to purchase used textbooks from available sources in parallel 
with the physical validation (selling books). It is expected that the project cash-flow from sales (physical product validation) 
should exceed over 50% money spent per iteration round. Every a 100% of profit accumulated from sales, the portion (i) will 
be cashed out and deposit directly to the reserve (iii). With this concept, product iterations can be expanded to serve customer 
needs (propagation). At the end of iteration, rebalancing between those three portions must be performed accordingly to the 
25:25:50 ratio. ! 
!!! 
25% 
50% 
25% 
Working Cash Reserve Re-investment 
$$$ 
Cash-out 
Cash Propagation Sales 
$$ $ 
In case of any financial losses occurs during product iteration, the following actions will be performed, step-by-step. ! 
If the loss is: 
(1) less than 12.5% of the total budget, continue the iteration 
(2) more than 12.5% of the total budget, suspend the Re-investment 
(3) more than 25% of the total budget, suspend the iteration & meet the board ! 
Generally, with this money management paradigm, Ardent Capital would risk its money to gain 11% of ROI. 
Borripat Kittiwut!22 of !23
Project Ape 
! 
TIMELINE 
! 
Phase I: Startup (mid 2014 - 2015) 
• Product Iteration #1: July - Sep 2014 
• Location: inner zone of BMR 
• Key Product: Traditional Retail 
• Milestone: acquire first 100 customers 
! 
Phase II: Market Penetration (2015) 
• Product Iteration #2: Dec 2014 - Mar 2015 
• Product Iteration #3: Aug 2015 - Nov 2015 
• Location: inner zone of BMR 
• Key Product: Individual Retail 
• Milestone: acquire first 1,000 customers 
! 
Phase III: Business Expansion (2016) 
• Product Release 
• Fundraising 
• Location: BMR 
• Milestone: acquire first 5,000 customers 
Borripat Kittiwut!23 of !23

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Ape: Online Textbook Exchange

  • 1. !!!! Project Ape Online Used-Textbook Store ! ! Preliminary !!!!!! Proposed to: Arden Capital Board of Investment Created by: Borripat Kittiwut, Project Manager Version: 1.0 ! April 29, 2014 ! (+66) 081 553 7599 Borripat.Kittiwut@Gmail.com B@nc ! ! ! Ape “Education is the most powerful weapon which you can use to change the world.” — Nelson Mandela
  • 2. Project Ape TABLE OF CONTENT !! BUSINESS PURPOSE ................................................................................................................3 WHY IS “APE STORE” NEEDED? ..............................................................................................4 Pains 4 Problems 4 Opportunity 5 Preliminary Analyses 5 SOLUTION .................................................................................................................................9 Value Proposition 9 Offerring 9 Supporting Process 9 COMPETITION .........................................................................................................................10 Competitors 10 Marketing Position 10 BUSINESS MODEL ..................................................................................................................11 Long-tailed Revenue Model 11 MARKET ..................................................................................................................................14 Target Customer 14 Market Size 14 PRODUCT DEVELOPMENT .....................................................................................................15 Product Lineup 16 Development Roadmap 17 REQUIREMENT ........................................................................................................................21 Project Team 21 Budget 21 TIMELINE .................................................................................................................................23 Borripat Kittiwut!2 of !23
  • 3. Project Ape BUSINESS PURPOSE ! Project Ape aims to establish an online retail store, called “Ape Store”, that supplies low-price, course-specific used textbooks and trusted exchange services for use by (middle-class) college students and course instructors in Thailand. Ideally, when the online store launched with all feature fully functioning and having responded to all problems discovered during product iterations, this below diagram is the goal we are trying to reach. !!!!!!!!!!!!!!!!! Ape Store Borripat Kittiwut!3 of !23
  • 4. Project Ape WHY IS “APE STORE” NEEDED? ! ! ! Pains In 2011, Thailand had become an upper middle income nation and its GDP was THB 4,599.65 billions. Thailand had invested THB 979.72 billions (21.3% of GDP per capita*) in its tertiary education system and this turned out to be useless. The country’s innovation competitiveness was extremely low; there was only 0.7 utility patents granted per million of population, a thousand times of differences compared to those of Singapore (125.6), South Korea (240.6), and Japan (352.9)†. It was not because Thailand lacked for professional workforces. Surprisingly, Thailand had the value of available scientists and engineers as high as of South Korea (4.3 and 4.7, respectively). ! Education is not the learning of facts but the training of the mind to think; individual literacy is an outcome of the training process. Many Thais failed to train their self-direction ability for lifelong learning during their college lives. Spoon-feeding culture in Thai education leads to low individual literacy which is driven by textbook inaccessibility. Increasing in individual literacy is one of the key solutions that help Thailand crossing the roadblocks in creative economy development — moving from infrastructure-driven to innovation-based economy. ! Problems In a previous survey of more than 50 college students in Bangkok and 5 different campuses, we found that the average student spends as much as BHT 25,000 each year on textbooks and supplies. It is equivalent to his allowance and almost 200% of tuition fee at a four-year public university. Besides, the soaring cost of college textbooks has also college student struggling and having difficulty not only in Thailand but also throughout the world including the US‡. This common problem comes from the lack of competition in the college textbook market where professors, not students, are responsible for selection course textbooks. Students cannot shop around and find their most affordable options, hence, the sellers can keep costs high by selling new editions every year, eliminating the option of reselling old books. It is the reason why there is no consumer control on the market. And, the price of textbooks in Thailand is free from the government’s controls. As expected, we rarely see “open-textbook” mode of learning in Thai colleges, the mode that forces its learners to practice their critical thinking ability. !!! * http://data.worldbank.org † http://www.weforum.org/reports?filter[issue]=116305 ‡ http://www.usnews.com/news/articles/2014/01/28/report-high-textbook-prices-have-college-students-struggling Borripat Kittiwut!4 of !23
  • 5. Project Ape ! Opportunity Nearly half of all students surveyed said the cost of textbooks affected which or how many books they choose to own each semester. That means students do not have the right to choose to own all necessary books or to get around the financial burden of textbooks. Despite, textbook inaccessibility potentially jeopardize the students’ grades. There are two ways solving this situation, but both are worse than the problem. ! (1) More than 50 percent of students decided against buying a book required for class. The students choose not to purchase the materials they are assigned by their professors and they are knowingly accepting the risk of a lower grade to avoid paying for the textbooks. Yet, students’ poor performance can backfire on their professors when a university tries to assure its teaching quality. Hence, most professors provide in-class curated contents and materials that they think “sufficient” for examinations. As a result, spoon-fed students abandon themselves to learn unnecessary parts outside course syllabi, in other words, they do not need to be comprehend about what they are learning. ! (2) They opted to violate the Copyright Act B.E. 2537§ by making copies of a whole book. Reproducing one copy for education purpose is generally acceptable, but for a hundred copies, it is classified as an economic threat to the copyright holders. These mimic products from a photocopier shop are in monotone and chunky (a copy of 1000- page book can be 7-inch thick and weighs more than 2 kilograms). It is hard to read charts and figures from the books and sometimes inconvenient to carry the books around. The price of illegal book is ranging from 50% to 150% of its real paperback version; it is not about the content value (quality) inside but the number of pages (quantity). According to the survey, at the end of semester most books by this option go to a landfill. ! ! Whether it is doing worse in a course without access to the required textbook, it is clear that the issue of textbook costs has evolved from a simple financial concern to a threat to student success. If the current system cannot provide every student with affordable access to the course materials they desire, then they are in need of a better system — that enables students to learn what they want for, while keeps the earth greener by reducing paper waste. !! Preliminary Analyses Acknowledging and addressing project challenges is a critical first step in helping this startup successfully commercializes the new system or “Ape Store” to fulfill the need of accessible textbook resource. Primarily, the textbook market in Thailand is ruled by two players, i.e., Chula Book Center (a subsidiary of Chulalongkorn University) and PB for Book. Yet, there are also small-size players but numerous in number: on-campus photocopier shops and university bookstore competing in this segment but target slightly different customers’ wants. § http://www.stop.in.th/webdatas/download/copyright_act_2537.pdf Borripat Kittiwut!5 of !23
  • 6. Project Ape Competition analysis can help us to identify key differentiator from a consumers perspective. For categories for this market segment listed below, most six common purchase factors; Cost of Ownership, Goods Delivery, Payment Method, Quality, Variety, and Location. On a scale 1 to 5 (with 1 being very low and 5 being very high), the score is shown as the following table: !! !!! !!! Categories Goods Delivery* Payment Method** Quality Variety Location*** Ape Store (required positioning) 3 5 5 4 3 5 CU Book Center PB for Book 5 3 3 3 3 3 University Bookstore 3 1 5 5 1 5 Photocopier Shop 3 1 5 3 1 5 Cost of ownership Cost of Ownership Location * After purchase ** Over-the-counter payment *** Away from one’s university campus Goods Delivery Variety Payment Method Quality Brands Ape Store (required positioning) Chula Book Center PB for Book Photocopier Shop University Bookstore Borripat Kittiwut!6 of !23
  • 7. Project Ape ! The required positioning is deducted from the existing positions of current brands, that we observed that attract student to our . According to a previous market survey, a majority of college students come from middle-class families and they rely solely on their allowances. Since Thailand’s average part-time job requires eight working hours per day, it is impossible for full-time students to gain additional incomes on top of their regular allowance. Because of their ages and base allowance, students cannot possess of any credit cards but debit cards (saving account), indeed. In addition, they normally travel by public transportations instead of personal cars or taxis. The following table of brand analysis shows today’s shopping experience with respect to our assumed required positions. !!!!! Brands Required Postions Existing Positions Ape Store CU Book Center PB for Book Photocopier Shop University Bookstore Criterion Products New, Used New New Illegal Copied New Services Buyback No No No Channels Online Pseudo online Pseudo online In-store in-store Order Methods Online In-store, Online In-store, Online In-store in-store Payment Methods Cash, Credit, Debit Cash, Credit Cash, Credit Only Cash only cash Shipping Functions On-campus Postmail Postmail In-store In-store Prices Moderate High High Moderate (High) Moderate (Low) Products Ranges Course specific Various Various Customized A few Discounts No Yes Yes No No Promotions Purchase Contract No No No No Thailand’s new textbook market is in a red ocean; as long as student’s income is not growing at faster rate than of the average middle-class earners — they are not capable to buy more new books. Used textbook market is established. Low competition To solve the problem, the group said more universities should consider reusing illegal textbooks -- those that are online, free to download and customizable for students. The group estimates students could save, on average, BHT 300 per course, per semester. Borripat Kittiwut!7 of !23
  • 8. Project Ape fdskj ** †† ‡‡ §§ ! Another complicated issue that has been persisted emerged There are two problems happened to mar Based on a previous market survey, the objectives that Ape Store is trying to achieve are: ! • To provide alternative cheaper textbooks that substitute the expensive new/new-release ones, with similar quality, and ! • To provide a mediatory service for textbook exchanges — both selling and buying. ! ** http://ideas.time.com/2011/10/26/why-digital-literacy-will-never-replace-the-traditional-kind/ †† R. Ackerman and M. Goldsmith (2011), Metacognitive regulation of text learning: On screen versus on paper, Journal of Experimental Psychology: Applied, Vol. 17(1), 18-32 ‡‡ J. M. Noyesa and K. J. Garland (2008), Computer- vs. paper-based tasks: Are they equivalent?, Ergonomics, Vol. 51(9) 1352–1375 §§ M. Johnsona and R. NĂĄdasa (2009), Marginalised behaviour: digital annotations, spatial encoding and the implications for reading comprehension, Learning, Media and Technology, Vol. 34(4), 323-336 Borripat Kittiwut!8 of !23
  • 9. Project Ape SOLUTION !! Value Proposition According the previous section, possible compelling value propositions that should be delivered to college students is a combination of: ! (1) Price - be more affordable by reusing/renting textbooks (2) Convenient - accessible textbook collection, flexible payment methods, and on-campus delivery (3) Course-Selective - comprehensively aligned with the contents taught in classes. ! It is believed that this propositions could make students having options for their , while edges Ape Store’s competitiveness to penetrate the market. ! Offerring • Low-price, course-specific, used/new (both new release, back catalog) textbooks • Online retail platform (web/mobile app) • On-campus delivery service ! Supporting Process • Textbook procurement • Quality assurance and control • E-commerce platform development • Logistics & supplies chain management • Customer service & support !!!!!! Borripat Kittiwut!9 of !23
  • 10. Project Ape COMPETITION !! Competitors (1) Direct Competitor: • On-campus/around-campus photocopier shops • University bookstores (2) Indirect Competitor: • Chula Book Center (chulabook.com) • PB For Books (pbforbook.com) ! Marketing Position As seen from the result of brand analysis, the market leaders compared have similar customer perceptions; however, each occupies a unique position. Chula Book and PB For Books have the highest ‘Variety’, while Photocopiers Shop is the ‘Cost of Ownership’ leader, and university Bookstore is perceived as best in ’Location’. It is interesting to note that the factor Variety is deemed as having the least important if students acquire exact book title to coourse… ….. will be releasing the …. soon perhaps in an attempt to boost the brands ‘…’ of course, with minor adjustment. this technique is also very useful for mapping existing positioning versus required positioning (i.e. to create a positioning Gap analysis). !!! University Bookstore High Price CU Book Center PB For Book Photocopier Shop Inconvenient Convenient Low Price Ape Store Borripat Kittiwut!10 of !23
  • 11. Project Ape BUSINESS MODEL ! Long-tailed Revenue Model Undergraduate students in one discipline, such as Life Science, typically share similar compulsory courses and sometimes taught by the same professors but in different classes. They are likely to be assigned with similar referencing books as well. The books relevant to compulsory courses are in very high demand, especially at the beginning of school start. For example, in General Chemistry for students in science program at Mahidol University, the book “Chemistry” by R. Chang is well-regarded and required for more than 2,000 copies in each academic year. ! Life Science Discipline !! In contrast, elective courses are designed for a small group of students (approximately 50 to 100 class members). Textbooks used in theses classes are in low demand and very expensive. The following table indicates that a science student in major Biotechnology — who enrolls in Bioprocess Engineering class—has to pay around BHT 5,000 for the book. ! !! For Compulsory Course Undergraduate Program in Year 1 Sample Book Title Price (Bht) • Science General • Medicine Chemistry • Pharmacy • Medical Technology • Dentistry • Public Health • Physical Therapy ฿ 1070 ! T!itle: Chemistry 11th Edition Author: Raymond Chang ISBN10: 0071317872 Publisher: McGraw-Hill Publication Borripat Kittiwut!11 of !23
  • 12. Project Ape Program in Science For Elective Course Major Year 3 Sample Book Title Price (Bht) • Biotechnology Bioprocess Engineering ฿ 4640 ! Title: Bioprocess Engineering: K!inetics, Biosystems, Sustainability, and Reactor Author: Shijie Liu ISBN10: 0444595252 Publisher: Elsevier ! According to the above paragraphs, “Long-tailed distribution” is considered as the most fit business concept to the nature of our textbook retail. This business model has been implemented in many online companies such as Amazon.com and Netflix. The major advantage of this model to Ape Store is that it would help us to reduce the cost of inventory management, increase cash-flow from volatile sales volume (Head part), and still serve the niche demand for advanced textbooks (Tail part). !!! Sales Volume Titles Books used in Compulsory Courses (Head) Books used in Elective Courses (Tail) Borripat Kittiwut!12 of !23
  • 13. Project Ape Noted that the details of the business model canvas on this page will be clarified in another iteration (revision) round. Borripat Kittiwut!13 of !23 Project Ape Borripat K. Course-specific Selection Sales Margins Commissions Price Convenience Intermediator Intellectual: Platform Legend: Ape Retail Buyback Individual Retail Ape.com Mobile App Logistics Partners Network of Sellers Physical: Warehouse Human: Web & App dev Purchase Contract Consumer Individual Seller Automated Service Individual Retailer Digital Marketing Cost-driven Purchase Credits
  • 14. Project Ape MARKET ! Target Customer Our target segment can be divided into 2 categories: (i) Consumer - who want to buy textbooks on Ape Store and (ii) Seller - who want to sell textbooks on Ape Store (excluded from ones whom Ape Store is obligated with the buyback service) ! In general, the our target’s socioeconomic status are defined as the attribute belonging to Thai “middle class”: Occupation: College Students Age: 18 - 35 yrs old Location: Bangkok Metropolitan Region (BMR) Education: Undergraduate & Graduate Allowance/Salary: 15,000 - 25,000 Baht !! Market Size Market estimation is based on the 2013 student population in Thai education system surveyed by the Ministry of Education ***. There are approximately 500k students (SOM) that we aim to serve according to our current business model. !!! TAM (Total Available Market) 879,142 SAM (Segmented Addressable Market) 706,561 SOM (Share of the Market) 477,110 •Total of students at public & private universities combined •Total of students at public universities in BMR •Total of undergraduate students at public universities in BMR *** http://www.info.mua.go.th/information/ Borripat Kittiwut!14 of !23
  • 15. Project Ape PRODUCT DEVELOPMENT The following scenarios can be used when building our product requirements. It will help the project team to develop an outline of what should be built. Realistic student personas would sharpen the product development such as better products, design decisions for functionality, engineering usability, and effective testing scenarios. ! !! Scenerios Case I: Consumer Case II: Seller Components Student Personas Thanapat Pongpan Buyer Stories Thanapat is a freshman at a public university. He needs to catch up classes and maintain his grades. So, Thanapat wants to buy some textbooks assigned by his professors. The university bookstore has only a few book titles and other nearest booksellers are more than 20 km. away from the campus. Thanapat has a very tight schedule; studying from 9 am to 5 pm. He cannot do any off-campus activities during the studying hours. Pongpan is a full-time Ph.D. student in a biomedical engineering program. This year is his fourth year and he expects to graduate soon. He has to conduct his research experiment which requires 5 hours to complete as a routine. Thus, he has no time for anything else. Problem Ape Store is trying to solve Thanapat goes online for textbooks. Unfortunately, available textbook sellers offer only a non-e-commerce service. He must complete his purchasing transaction at a local bank where is operated from 8.30 am to 3 pm. Furthermore, He needs to acquire them before the next class begins in two days. Phongpan has some unwanted advanced textbooks. Because the book collection worths more than BHT 30,000, it is hard for him to give them away. Keeping them on a bookshelf is his current option. The collection seems to grow in series every year. He is looking for an online place where to sell his own books with less management efforts. Specific Requirement Thanapat should be able to find and buy textbooks regarding to his budget. He should be able to make purchasing transactions with less complicated payment process. After purchasing, he should receive the books he ordered on the next day. Phonpan should be able to meet someone and present his textbooks for selling. He should not be worried about goods manipulation. Technical Requirement the online retail platform must be able to Textbook must be able to Dependencies warehouse and supply chain management required. Online sales store and Delivery service are required. Borripat Kittiwut!15 of !23
  • 16. Project Ape Product Lineup ! Regarding to the scenarios, the products we are going to develop are: ! (1) Traditional Retail - we sell textbooks to consumers and profit from sales margin. (2) Individual Retail - we provide a marketplace for sellers to trade their books, then we charge for intermediary service fee. ! Depending on a student’s socioeconomic status, a subclass identity of the Middle Class, the following table shows the minimum product features with respect to the student personas. To help the project Ape turns its vision of a product that are built to serve college students, the below table indicates an idea of product requirement for students from each different middle classes. ! !! Functional Requirements New Textbook Used Textbook Buyback Individual Premium Good As-is Seller SES* Upper Middle Class ✓ ✓ ✓ ✓ Middle Class ✓ ✓ ✓ ✓ Lower Middle Class ✓ ✓ ✓ *Socioeconomic status ✓= Traditional Retail ✓= Individual Retail At the project startup phase of development, the Traditional Retail is our current primary focus. It is the limiting step to the other product, e.g., Individual Retail. Under the condition that students are interested in reusing textbooks and adopt the e-commerce approach to buy textbooks, the Individual Retail will be developed further. !!! Borripat Kittiwut!16 of !23
  • 17. Project Ape Development Roadmap ! A more effective approach to product launch, and the best method of product validation, is to get the used textbook into the hands of students and have them start to use it. Then make frequent, incremental improvements based on the feedback we solicit and receive. Since changes during the development process are more expensive than changes made before the process begins. Validating our requirements can eliminate costly changes in course. The project Ape will use a minimum viable product (MVP) approach to test overall the Traditional Retail development direction with college students. As indicated in the business model canvas (page 13), to deliver the Traditional Retail, the project team needs to assess eight general areas of focus: !! !! The validation asks ... Outcomes of Interest Areas of Focus Acceptability to students is a used textbook judged as suitable, satisfying, or attractive to them? • Satisfaction to use a used textbook • Intent to continue use • Perceived appreciateness Demand to students is a used textbook likely to be used (i.e. How many books per semester are they willing to use?) • Fit within learning culture in classes • Perceived positive or negative effects on studying Implementation to students can a used textbook be successfully delivered to intended students by e-commerce method and direct delivery? • Degree of execution • Success or failure of execution • Amount, type of resources needed to implement Practicality to students can a used-book e-commerce be carried out with intended students using website/mobile app? • Factors affecting implementation ease or difficulty • Efficiency, speed, and quality of implementation • Amount, type of resources needed to Adaptation to students does an existing mode of textbook purchasing perform when changes are made for a new e-commerce format? • Degree to which similar outcomes are obtained in e-commerce format • Process outcomes comparison between intervention use in two populations Integration to students can a used book e-commerce be integrated with their lifestyle? • Perceived fit with social structure • Perceived sustainability Expansion to students can a web/mobile app be expanded to provide a new n access to purchase used textbooks • Costs to students and policy bodies • Positive or negative effects on .. • Disruption due to expansion exponent Limited-efficacy Testing Does the new used book e-commerce show promise of being successful with the college students, even in a highly controlled setting? • Intended effects of on • Effect-size estimation • Maintenance of change from initial change By asking means we will ask the testers to score their satisfaction after use. As each above area is worked on, questions will arise, and there will be opportunities to discuss them as they occur. From this table, the requirements for the first iteration are chosen (starting with the highest priority focus areas). ! Borripat Kittiwut!17 of !23
  • 18. Project Ape A prototype of Traditional Retail is a combination of the use between physical and online compartments: used books and e-commerce website, respectively. Based on our offerings and supporting processes (see Solution, page 9), the minimum set of features, that enable us to perform product validation, should be embraced into our prototype are listed below. ! For Online Validation: The e-commerce website should allow… • students to be able to search for new textbooks on Ape Store. • students to be able to match their budget and cost of ownership. • students to be able to paid with electronic cash. • students to be able to know their shipping arrival from social media. • students to be able to contact pictures to represent their contacts. !!!!! For Physical Validation: Used books do not have… • broken spine or binding • missing, torn or loose pages • excessive writing, marking or highlighting • stains or water damage • burns or rips • any other significant damages !!! !! !! Prototype Physical Validation Online Validation USED If the project team is willing to develop the prototype using the MVP approach, the order of work would be as follows: ! (1) Prototype development: The team creates a responsive website with a book search engine (database). Since this step is involved only consumers, textbooks procured are solely for university freshmen and sophomores. The team casts quality examination on the acquired books. At the end of the development, the team demonstrates the functionality to the Board of Investment, where they can provide feedback. Timeframe: 3 weeks ! !! Borripat Kittiwut!18 of !23
  • 19. Project Ape !!!! (1) Iteration #1: *** required brainstorming process*** Timeframe: 2 weeks ! (2) Iteration #2: *** required brainstorming process*** Timeframe: 2 weeks ! (3) Iteration #3: The team conducts a regression test and prepares to release the Traditional Retail. Timeframe: 1 week !! Academic Year 2014 Spring 2014 Summer 2014 Iteration #1 Jun 2014 Fall 2014 Aug 2015 Nov 2015 Iteration #2 Iteration #3 Anatomy of Textbook Demand Curve Buying Spike (mid-term) (for another textbook collection) Reluctant Selling (school break) Selling Spike Reluctant Buying (school start) Reluctant Buying Borripat Kittiwut!19 of !23
  • 20. Project Ape (4) Release: The product functionality is released. Total elapsed time: 6 weeks ! Note that if any changes to the requirements occur during this project, each iteration would adjust accordingly. Besides inadequate understanding of markets, competitors and customer preferences, startups often struggle to define what value our products brings to the market. ! Borripat Kittiwut!20 of !23
  • 21. Project Ape REQUIREMENT ! Project Team Due to its early start-up stage, the project Ape is in the need of fixed-cost minimization, while maximize the project team’s efficiency. Thus, an ideal team member might necessary be a person who can perform multifunctions and wear different hats, to as the following list: ! (1) Business analyst (2) Digital marketer/Designer (3) Front-end & back-end web developer/ Mobile app developer (4) Logistics and supply chain planner (optional). ! In building the business, project activities may be subject to change as if new evidence on customer needs provided. Internal outsourcing within Ardent Lab is possibly expected to occur and likely to deploy aCommerce’s expertise. Budget For certain amounts of the budget granted, a total cash will be divided into three portions: (i) 25% as a working Cash, (ii) 25% for reinvestment, and (iii) 50% cash reserve. The relationship among these portions can be modeled as below: ! (iii) (i) (ii) Cash Reserve = Working Cash + Re-investment ! The total financial requirement for the first product validation is shown below: ! ! Initial Requirement Product Iteration 1 Baht 50 Used Textbooks (avg. cost Bht 500/ea.) for product validation ฿ 25000 Operational & Miscellaneous Expenses ฿ 25000 Total Expenses ฿ 50000 Start-up Assets Liquidity Maintenance (Cash) ฿ 100000 Reinvestment ฿ 50000 Total Assets ฿ 150000 Total Requirement* ฿ 200000 *Total requirement can be scalable upon sample population. Borripat Kittiwut!21 of !23
  • 22. Project Ape ! A BHT 25,000 is a maximum amount of (i) that would be used to purchase used textbooks from available sources in parallel with the physical validation (selling books). It is expected that the project cash-flow from sales (physical product validation) should exceed over 50% money spent per iteration round. Every a 100% of profit accumulated from sales, the portion (i) will be cashed out and deposit directly to the reserve (iii). With this concept, product iterations can be expanded to serve customer needs (propagation). At the end of iteration, rebalancing between those three portions must be performed accordingly to the 25:25:50 ratio. ! !!! 25% 50% 25% Working Cash Reserve Re-investment $$$ Cash-out Cash Propagation Sales $$ $ In case of any financial losses occurs during product iteration, the following actions will be performed, step-by-step. ! If the loss is: (1) less than 12.5% of the total budget, continue the iteration (2) more than 12.5% of the total budget, suspend the Re-investment (3) more than 25% of the total budget, suspend the iteration & meet the board ! Generally, with this money management paradigm, Ardent Capital would risk its money to gain 11% of ROI. Borripat Kittiwut!22 of !23
  • 23. Project Ape ! TIMELINE ! Phase I: Startup (mid 2014 - 2015) • Product Iteration #1: July - Sep 2014 • Location: inner zone of BMR • Key Product: Traditional Retail • Milestone: acquire first 100 customers ! Phase II: Market Penetration (2015) • Product Iteration #2: Dec 2014 - Mar 2015 • Product Iteration #3: Aug 2015 - Nov 2015 • Location: inner zone of BMR • Key Product: Individual Retail • Milestone: acquire first 1,000 customers ! Phase III: Business Expansion (2016) • Product Release • Fundraising • Location: BMR • Milestone: acquire first 5,000 customers Borripat Kittiwut!23 of !23