The document introduces various Web 2.0 tools that can be used in workforce development settings, including blogs, wikis, social bookmarking, social networking, and YouTube. It provides examples of each tool being used in the field and encourages readers to start using the tools themselves by creating accounts, building profiles, and uploading or sharing content online. The document also notes that while many government organizations have yet to adopt Web 2.0 fully, doing so could help engage customers in new ways.