Here is a draft receipt for the purchase:PC World Blanchardstown Shopping CentreBlanchardstownDublin 15Receipt Date: 12th December 2011 Item: Widescreen TVPrice: €450Payment Method: CashTotal: €450Thank you for your purchase. Please contact us if you have any other questions.Regards,PC World Customer Service
Here is a draft receipt for the purchase:PC World Blanchardstown Shopping CentreBlanchardstownDublin 15Receipt Date: 12th December 2011 Item: Widescreen TVPrice: €450Payment Method: CashTotal: €450Thank you for your purchase. Please contact us if you have any other questions.Regards,PC World Customer Service
2. Is anybody who buys G & S for his/her own use
and not to sell again
I don’t buy impulsively! I ask for advice!
I compare prices!
I know my Consumer Rights!
CO'Brien Chanel College
3. Questions you should answer before you head to
the shops!!
Will I receive proof of purchase?
Have I shopped
Do I need it?
around?
Can I afford it?
Is it value for money?
http://www.shopsmartgame.ie/
CO'Brien Chanel College
11. Brands cont’d…
A brand is a name given to a product to distinguish it from
other products.
Advantages:
1. Recognition
2. Reputation
3. Associated products
4. Sponsorship
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13. An agreement between the seller and the
consumer which promises that in return for
payment by the consumer, the seller will provide
services or goods.
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14. Receipts
It is a written proof of payment for G & S
Date
Name of Shop
Time
Receipt No.
Amount due
Cash back
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16. • Unsafe or Low Quality Goods
• Overcharging and incorrect weights
• Misleading Advertisements
• Slick sales method
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17. Goods must be of:
1. Merchantable Quality
2. Fit for purpose intended
3. Match their description
4. Sample goods sold should match samples shown
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18. 1.Merchantable Quality
Goods should be of reasonable quality taking into account:
1. what they are supposed to do
2. Price you paid
3. How long they should last
My Sony TV which I
paid €499 gave up
after three weeks!!
CO'Brien Chanel College
19. 1.Fit for purpose intended
Goods should fulfil a specific purpose
Why isn’t this glue
working???
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20. 3. Match their description
If seller describes the goods in a certain way they should match
that description
10 Km
4 Star Hotel
located 500m
from the
beach
its
They lied…
10Km…
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21. 4. Sample goods sold should match
samples shown
If you buy a good or service based on the sample shown it should be the
same
t-
Ca
rlsb n’t the
This is ered!!
erg rd
shirt I o
I
Liv
erp
o ol
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22. Also under the Sale of Goods & Supply of Services Act 1980….
The person selling the goods has a licence/ a legal right to do so.
Licenced Unlicensed
Business Business
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23. Also under the Sale of Goods & Supply of Services Act 1980….
If a service is being provided, the person must be qualified to carry
out the service
Ye
qu s! I
pl ali am
um fie a
be d
r!
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24. Under the Sale of Goods & Supply of Services Act 1980….
What am I entitled to?
Refund
Repair Replacement
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25. Under the Sale of Goods & Supply of Services Act 1980….
What am I entitled to?
A Credit Note: Document which allows the customer to purchase
an item in the shop to the same value as the returned item
Credit Note to
the value of
€20
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26. In the event of
No a fault contact
No Refund the
Exchange Given Manufacturer
on Goods
No Return
We only
on Goods
give credit
Purchased
notes
during Sale
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27. Forbids suppliers giving any misleading info about:
• Goods
• Services
• Price
• Quality
http://resources.teachnet.ie/apatton/consumerquiz.htm
Consumer Information Act 1978 Quiz
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28. Labelling
Name
Nutritional Facts
Quantity
Ingredients
Best before date/ Use by date
Storage Conditions
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30. Bar Codes
• Series of lines on
goods that allow
computers to identify
products
• Scanned at check
outs
• Less mistakes
• Records stock
http://business2000.ie/pdf/pdf_11/nca_11th_ed.pdf
http://business2000.ie/pdf/pdf_12/financial_regulator_12th_ed.pdf
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31. It is illegal to give misleading info to
the public
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35. Labelling a product or a service at a certain price
but when customer goes to pay for it, it is more
expensive
Cheap flights to London
Heathrow only €9.99
return no extra charges
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36. It is illegal to make a false claim about a
good/service
Petrol station
open 24 hours
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37. Goods sold must be on sale at a higher price for 28 days
consecutively in previous 3 months before price can be lowered
0
€3
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38. Is a written promise that the manufacturer/ retailer
will repair or replace an item within a stated period
of time after the purchase date
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39. It enables a consumer to decide what is the best value.
Food labels must show the price per kilo/litre rather than
overall price.
Consumers can compare prices the best prices per
kilo/litre rather than total price by using the formula
Price
______
Quantity
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40. Calculate which size is the best value for money
700 grams @ €1.95 350 grams @ €0.95
1.95 .95
_______ = .00278c per gram _______ = .00271c per gram
700 350
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41. Which of the following is better value for money:
1. 200 tea bags for €1.50 or 80 tea bags for €0.56c.
2. 800g sliced pan for €0.64 cents or 300g sliced pan for
€0.27c.
3. Box of 10 computer discs for €12 or 2 discs for €3
4. 100 ml of washing up liquid for €0.20c or 280ml for €0.70c
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42. On Monday the 12th of December 2011. You purchased a Wide
screen Tv from PC World, Blanchardstown, Co. Dublin.
The TV cost E450. You paid by cash and received a receipt.
When you brought the TV home and tried to set it up you noticed
that the screen of the TV was broken.
Write a letter of complaint to the Manager of PC World
demanding a replacement.
Letter format word document
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43. You go out for a family meal on the 13th December to the local “Steak
house”, Coolock, Co.Dublin. Your dad pays for the meal by cash. When
you go home you study the receipt and discover they have overcharged
you, They have included three items that you didn’t order.
Your parents ask you to write a letter of complain to the restaurant
about this.
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44. Voluntary Body
Advises consumers
about goods and
services and laws
affecting them
Consumer Choice
magazine
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45. - Person responsible
for investigating and
resolving complaints
from consumers
against a business.
- E.g. State
ombudsman
Financial Services
Ombudsman
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46. Enforces the Consumer
information act 1978
Publishes booklets
advising consumers of
their rights €
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47. Deals with consumer
claims up to €2,000
Handles claims
speedily – no solicitors
needed
Fee of €15
Need to settle dispute
with seller before going
to the small claims
court
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