The practice of Collections and Recoveries is becoming of greater strategic importance to retail banking operations as consumers look to credit as a significant source of income. At BSG, we have a number of ways to help you come up with effective Collections and Recoveries strategies which focus on the most important aspect of all - the customer.

1. forces
Stricter policy
requirements in respect
of loss recognition
Increased competition
from non-traditional
suppliers

Id entify
Provision of increased
cover for impairment to
avoid unanticipated
losses arising
Consumer credit is
a significant source
of income
Increased
Regulator
Scrutiny
Focus on
customer
experience
& address
bottlenecks
on an
incremental
basis
TOM
Develop a
common
collections &
recoveries
TOM
IT to enable
more effective
Collections &
Recoveries
performance
What are the
AVAILABLE OPTIONS?
Increased focus on
maximising customer
lifetime value
Massively increased
demand for
consumer credit
Ease of access to
credit = increased
risk of default
CUSTOMER
CUSTOMER
MACROECONOMIC
FACTORS
How do we decide what
ACTIONS
to pursue?
UK banking market experience
BPA
Extensive Target Operating Model experience
Alignment in core values
Policy & regulatory
compliance assessment
Collections & recoveries experience
(Absa, Barclays Africa, Standard Bank, TFG)
Business analysis & technology
delivery capabilities
Business process analysis
WHY
BSG?
Customer experience
design capability
www.bsgdelivers.com // @bsguk
Use of Lean principles to execute
validated learning experiments
Innovation
workshops