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Create strong symbols
A very big organisational change
What about readership?
Most read articles:
  ’New organization prepares NZ for the future’ = 880 visits

   ’Novozymes creates new supply chain organisation’ = 760

   ’Pilot plants move from R&D to production’ = 715

   ‘Name changes at PPQ’ = 699

   ‘New organisation is key to our future success
                                                ´
                                says Steen Riisgaard’ = 590

   ‘New VP structure in Sales & Marketing’ = 547

Least read article:
   ’We need to keep on delivering on time’ = 128
Most read articles – for comparison

 December: ’What’s the Christmas gift’ = 1,325 visits

 January:    ’New years party in R&D’ = 855

 February:   ’36 on strike in Bagsværd plant’ = 1,227

 March:      ’TV commercial in China builds
             its branding on Lipex’ = 542
Kromann Reumerts’ Line
Kromann Reumert

88 %   feel well informed about the strategy


81 %   knows where Kromann Reumert is heading as a company


79 %   believes that Kromann Reumerts strategy is the right path to secure
       the company a strong position in the future (only 1 % ’disagrees’
       or ’disgrees to a large extent’)
Communication, Communication,
      Cmmunication…
You need to communicate your
message 7 times before everybody gets it
Employees can only act on
5 important messages every year
Most companies have a least 25
messages they want employees to act on every year
Wasted time on speculations and discussions
                                   How often do you and your collegaues time to think and discuss issues
                                          regarding your company because of lack of information



                      Every day                                                 16%


           Several times a week                                             15%


                     Every week                                                         20%


         Several times a month                                10%


                   Every month                                            14%


        Less than once a month                                      12%


                           Never                                 11%


                      Don’t know       1%


                                   %           5%          10%            15%         20%          25%




Source: ACNielsen.online
”
Men wanted for hazardous
  Journey. Small wages,
bitter cold, long months of
    complete darkness,
   constant danger, safe
return doubtful. Honor and
   recognition in case of
          success.

                      ”
            Ernest Shackleton
     Ad in London newspaper
It’s great to have satisfied employees




Source: Bo Øksnebjerg
It’s better to have engaged employees




Source: Bo Øksnebjerg
Presenting:
The employee hero
Let employees ’get the idea’
                       idea’
Employees must be involved


                                             Involvement


                                 Dialogue
                                                           1+1 = 3


             Information                    1+1 = 2




                           1+1 = 1



Source: Bo Øksnebjerg
’Connecting the dots’
Speed involvement                                                        Let your feet do the talking




                                                                     7   03- 04- 2008




                                                                              TDC future project (game)
                                                  LM Glasfiber
                                                ’Powerplan 2012’


       Accenture Resources rebranding                                                   Pfizer ’Light tower’ strategy




                                                                   Coca Cola ’Sustainable
                                                                       blog blast ’06’




                                          McDonald’s
                                        McBalance 2010


Experimentarium values launch
Create ’the meaning of life’
Novozymes’ Touch
Knowledge
  and commitment

90% have heard of the values.
       Highest score is ”Environ-
       mental friendliness”


75% agree that the values are
       ’lived’ in the organization to
       ’a high degree’ or ’always’


72 % agree that the strategy is
       visible and is part of their
       everyday work life.
Number one on Dow Jones sustainability index
2000: Reputation is ’soft middle’

                  RQ Rating
2007: Reputation is ’top tier’
In times of crisis

information breeds confidence

– silence breeds fear
Tell what you know – and think!
Tell what you know – and think!
And tell them what you don’t know




And when you will know
Listen carefully!

Communication is most effective if managers spend
75 % of their time with employees listeting to them


Most managers only listens 30-40 % of the time
40% of employees see no consistency
between internal and external massaging


                                                 Not at all (1)
                               Don’t know
                                                    4%
                                       2%                     Low degree (2)
               Very high degree(5)                                7%
                         16%




                                                                   Some degree (3)
                                                                      32%

             High degree(4)
                       39%




            To what extent do you see that the image the companys portraits of itself
                       externally corresponds to your view from the inside


     Kilde: ACNielsen.online
19.4%                                                              300%       Companies with engaged
                                                                                                                                                             Companies with a majority of
                                                                                                                                                             engaged employees have
                                                                                    employees realize a gross return


                                                                                                                                                           38%
             Companies that communicate                                               on capital three times higher
            effectively have a 19.4 % higher                                         than those who aren’t engaged
                  market premium than
                 companies that do not.
                                                                                                                                                             higher customer satisfaction




               56%    Companies with engaged
                                                                                      46%                                                                  22%
                                                                                                                                                             higher productivity




                                                                                                                                                           27%
                     employees are 56 % more                                            Highly committed employees
                  likely to have loyal customers.                                      have 46% fewer accidents than
                                                                                         employees not committed.

                                                                                                                                                             higher profits



        27,000$
                                                                                                                                                             Than companies with a
                                                                                                                                                             majority of disengaged


                                                                                             50%
                                                                                                                                                             employees

                   Companies with engaged
                 employees generate $27,000
                  more in sales per employee                                              Are 50 percent more likely
                                                                                          to have lower turnover and
                                                                                          absenteeism


Source: Devoge, Hay Group, 2005/2006 Communication ROI Study™, 2005 IABC Research Foundation, U.S. Department of Labor, Jim Shaffer/ Owens Corning, Honeywell and J.D.
Edwards; Gallup, the U.S. Department of Labor, the American Compensation Association, Mark Huselid / Rutgers University 2002
9 pieces of advice

1.   Change is not linear
2.   Timing of massaging to moods is important
3.   Create a appealing vision
4.   Train managers to lead the way
5.   Create strong symbols
6.   Stop toxic communication
7.   Engage employees by involving them in decisions
8.   Create a common purpose or ’meaning of life’
9.   Listen carefully and communicate what you think
     (again and again…)
Thank you!
Bo Øksnebjerg

European Change & Organisational Performance Practise
Copenhagen

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Create strong symbols

  • 2. A very big organisational change
  • 3. What about readership? Most read articles: ’New organization prepares NZ for the future’ = 880 visits ’Novozymes creates new supply chain organisation’ = 760 ’Pilot plants move from R&D to production’ = 715 ‘Name changes at PPQ’ = 699 ‘New organisation is key to our future success ´ says Steen Riisgaard’ = 590 ‘New VP structure in Sales & Marketing’ = 547 Least read article: ’We need to keep on delivering on time’ = 128
  • 4. Most read articles – for comparison December: ’What’s the Christmas gift’ = 1,325 visits January: ’New years party in R&D’ = 855 February: ’36 on strike in Bagsværd plant’ = 1,227 March: ’TV commercial in China builds its branding on Lipex’ = 542
  • 6. Kromann Reumert 88 % feel well informed about the strategy 81 % knows where Kromann Reumert is heading as a company 79 % believes that Kromann Reumerts strategy is the right path to secure the company a strong position in the future (only 1 % ’disagrees’ or ’disgrees to a large extent’)
  • 8. You need to communicate your message 7 times before everybody gets it
  • 9. Employees can only act on 5 important messages every year
  • 10. Most companies have a least 25 messages they want employees to act on every year
  • 11. Wasted time on speculations and discussions How often do you and your collegaues time to think and discuss issues regarding your company because of lack of information Every day 16% Several times a week 15% Every week 20% Several times a month 10% Every month 14% Less than once a month 12% Never 11% Don’t know 1% % 5% 10% 15% 20% 25% Source: ACNielsen.online
  • 12. ” Men wanted for hazardous Journey. Small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honor and recognition in case of success. ” Ernest Shackleton Ad in London newspaper
  • 13. It’s great to have satisfied employees Source: Bo Øksnebjerg
  • 14. It’s better to have engaged employees Source: Bo Øksnebjerg
  • 15.
  • 17. Let employees ’get the idea’ idea’
  • 18. Employees must be involved Involvement Dialogue 1+1 = 3 Information 1+1 = 2 1+1 = 1 Source: Bo Øksnebjerg
  • 20. Speed involvement Let your feet do the talking 7 03- 04- 2008 TDC future project (game) LM Glasfiber ’Powerplan 2012’ Accenture Resources rebranding Pfizer ’Light tower’ strategy Coca Cola ’Sustainable blog blast ’06’ McDonald’s McBalance 2010 Experimentarium values launch
  • 21. Create ’the meaning of life’
  • 23. Knowledge and commitment 90% have heard of the values. Highest score is ”Environ- mental friendliness” 75% agree that the values are ’lived’ in the organization to ’a high degree’ or ’always’ 72 % agree that the strategy is visible and is part of their everyday work life.
  • 24. Number one on Dow Jones sustainability index
  • 25. 2000: Reputation is ’soft middle’ RQ Rating
  • 26. 2007: Reputation is ’top tier’
  • 27.
  • 28. In times of crisis information breeds confidence – silence breeds fear
  • 29. Tell what you know – and think!
  • 30. Tell what you know – and think!
  • 31. And tell them what you don’t know And when you will know
  • 32. Listen carefully! Communication is most effective if managers spend 75 % of their time with employees listeting to them Most managers only listens 30-40 % of the time
  • 33. 40% of employees see no consistency between internal and external massaging Not at all (1) Don’t know 4% 2% Low degree (2) Very high degree(5) 7% 16% Some degree (3) 32% High degree(4) 39% To what extent do you see that the image the companys portraits of itself externally corresponds to your view from the inside Kilde: ACNielsen.online
  • 34. 19.4% 300% Companies with engaged Companies with a majority of engaged employees have employees realize a gross return 38% Companies that communicate on capital three times higher effectively have a 19.4 % higher than those who aren’t engaged market premium than companies that do not. higher customer satisfaction 56% Companies with engaged 46% 22% higher productivity 27% employees are 56 % more Highly committed employees likely to have loyal customers. have 46% fewer accidents than employees not committed. higher profits 27,000$ Than companies with a majority of disengaged 50% employees Companies with engaged employees generate $27,000 more in sales per employee Are 50 percent more likely to have lower turnover and absenteeism Source: Devoge, Hay Group, 2005/2006 Communication ROI Study™, 2005 IABC Research Foundation, U.S. Department of Labor, Jim Shaffer/ Owens Corning, Honeywell and J.D. Edwards; Gallup, the U.S. Department of Labor, the American Compensation Association, Mark Huselid / Rutgers University 2002
  • 35. 9 pieces of advice 1. Change is not linear 2. Timing of massaging to moods is important 3. Create a appealing vision 4. Train managers to lead the way 5. Create strong symbols 6. Stop toxic communication 7. Engage employees by involving them in decisions 8. Create a common purpose or ’meaning of life’ 9. Listen carefully and communicate what you think (again and again…)
  • 36. Thank you! Bo Øksnebjerg European Change & Organisational Performance Practise Copenhagen