Business Impact UK Ltd are experts in delivering IT User Apprenticeships nationwide. This mini portfolio outlines the Apprenticeship frameworks we deliver in this area. If you are interested in taking on an Apprentice in this area or have current staff you'd like to develop please contact Gemma on 0800 9778566 or email apprenticeships@businessimpactuk.com

1. ICT
Apprenticeship
Frameworks
Experts in Training Nationwide
Apprenticeships | Commercial | NVQs

2. CONTENTS
Apprenticeships:
• Intermediate Apprenticeship – IT User
• Advanced Apprenticeship – IT User
www.businessimpactuk.com

3. How do we typically deliver the Apprenticeship Framework?
Week 1
• Induction & Initial Diagnostic
Weeks 2 – 13
• ERR (Employer Rights & Responsibilities) completion and commencement of
Functional Skills and Personal Learning & Thinking Skills (PLTS)
Weeks 14 – 24
• Complete Functional Skills online / paper based assessment to confirm competency
• Introduce BTEC learning materials and assessment of Diploma / Certificate
Weeks 23 – 34
• Completion of BTEC / Knowledge Based Certificate completed and Diploma /
Certificate Level 2
Week 36
• Completion of Apprenticeship programme
“Experts in Training Nationwide”

4. What are Personal Learning & Thinking Skills (PLTS)?
Personal Learning & Thinking Skills is a group of six skills titled; Independent Enquirers,
Creative Thinkers, Reflective Learners, Team Workers, Self Managers and Effective
Participators. The framework captures the essential skills of: managing self, managing
relationships with others; and managing own learning, performance and work. These skills
will be especially beneficial to young people to enter the workplace and their adult life as
confident capable individuals.
How are the Apprenticeships Delivered / Assessed?
Assessment is conducted by a qualified Assessor with a wealth of experience and
occupational competence in the area of learning. There are many ways a learner’s
individual competence can be assessed including:
• Observation
• Product Evidence (naturally occurring in the workplace)
• Questioning
• Guided Discussion
All assessments take place on the job and the learners will require an agreed amount of
hours both on & off the job to successfully complete all elements of the framework.
What funding is available?
• Full funding is available for all 16 – 18 year olds
• Co-funding is available for 19+ with an employer contribution
www.businessimpactuk.com

5. Intermediate Apprenticeship – IT User
ITQ (Information Technology Qualification)
This is a 9 month programme and all elements must be completed
in order to achieve an IT User Apprenticeship. Framework:
The Diploma is designed for people who are working in an IT role
and this can apply to a variety of disciplines, including, Office • Level 2 Diploma in IT User
Support Assistants, Administrators, Personal Assistants, Website Skills (ITQ Apprentice)
Technicians, Sales & Marketing Executives, Wages Clerks and
Teaching Assistants.
Listed below are some of the areas that could be covered as part
of this framework: Additional Mandatory
Framework Requirements
• Using office software
• Data and entry management • Functional Skills in Maths,
• Internet and e mail communications English & IT
• Recording and editing audio and video clips
• Using customer relationship management software • PLTS
• Using computer accounting or payroll software
• Spreadsheets and database • Employment Rights &
• Preparing presentations or handouts Responsibilities
Functional Skills are transferrable skills which are valued by
employers and which give individuals the necessary skills
required in the workplace. They provide a base from which an
individual can develop other employability skills. Functional Skills
are tools that enable people to:
• Apply their knowledge and understanding in everyday life
• Engage competently and confidently with others
• Solve problems in both familiar and unfamiliar situations
Employment Rights & Responsibilities workbook provides
individuals with information about their organisation such as:
• Contracts of employment
• Policies & Procedures
• Equality & Diversity
• Data Protection
• General Sources of Information & Advice
“Experts in Training Nationwide”

6. Advanced Apprenticeship – IT User
ITQ (Information Technology Qualification)
This is a 12 month programme and all elements must be
Framework:
completed in order to achieve an IT User Apprenticeship.
The NVQ is designed for people who are working in an IT role and • Level 3 Diploma in IT User
this can apply to a variety of disciplines, including, Helpdesk Skills (ITQ Advanced
Support personnel, Office Managers, Personal assistants, Apprentice)
Website Managers, Teaching Assistants, Sales Account
Managers
Listed below are some of the areas that could be covered as part
of this framework: Additional Mandatory
Framework Requirements
• Responding to hardware and software problems
• Functional Skills in Maths,
• Setting up user hardware
English & IT
• Designing solutions to improve business processes using
IT
• PLTS
• Developing and streamlining business processes for
efficient office operations
• Employment Rights &
• Using advanced application software features
Responsibilities
• Researching for and preparing presentations
• Planning and designing websites
• Creating and reporting management information
•
Functional Skills are transferrable skills which are valued by
employers and which give individuals the necessary skills
required in the workplace. They provide a base from which an
individual can develop other employability skills. Functional Skills
are tools that enable people to:
• Apply their knowledge and understanding in everyday life
• Engage competently and confidently with others
• Solve problems in both familiar and unfamiliar situations
Employment Rights & Responsibilities workbook provides
individuals with information about their organisation such as:
• Contracts of employment
• Policies & Procedures
• Equality & Diversity
• Data Protection
• General Sources of Information & Advice
www.businessimpactuk.com

7. Business Impact UK Ltd
Endurance House
Colmet Court
Seventh Avenue
Gateshead
NE11 0EF
Switch: 0191 4971920
Sales: 0800 977 8566
Email: apprenticeships@businessimpactuk.com
Web: www.businessimpactuk.com
Twitter: www.twitter.com/BIUKApprentices
Facebook: www.facebook.com/pages/BIUK-Apprenticeship-
Vacancies/187693101257419
Blog: http://businessimpactuk-apprenticeship.blogspot.com
“Experts in Training Nationwide”