1. 1
Download ITIL Study Guide:
www.v3examcertification.co.uk
Implementing Configuration Management Tools
No doubt configuration
management tool plays a
key role in a project
success. It helps in
performing development
tasks more easily, quickly
and in an effective manner.
Choosing the right tool at
right time helps in
accomplishing project goals
more efficiently and
successfully. To implement new configuration
management tool or replacing existing tool requires
certain set of procedures that can be beneficial for better
understanding and a way to proceed for your
organization to start.
Few factors that can be considered in implementing or
replacement of CM tool in an organization are as
follows:
What is the Need for Change?
It is important to identify the need and purpose of
implementing CM tool in an organization. We need to
document about the benefits achieved at organizational
level, project level and its impact at corporate goals?
Therefore, clarity and visibility is mandatory in identifying
the actual requirements of implementing CM tool in an
organization. Similarly in case of replacing a tool, we
2. 2
Download ITIL Study Guide:
www.v3examcertification.co.uk
must define performance measurements in compare to
the proposed tool that will help us
Willingness of Management for Change
Once the need is identified and documented, willingness
of management is highly required for implementing or
replacement of version controlling tool as they have to
invest in terms of license, time allocation for R&D team,
setting infrastructure [hardware/software, etc.], other
resources because without their active support it's
impossible to implement a tool at organizational level.
Criteria for CM tool Selection
The basic criteria that can be considered for CM tool
selection are:
Whether the proposed CM tool will meet
organizational process performance objectives?
Is it feasible and compatible with existing project
environment like processes, characteristics etc.
Are we going to propose a cost-effective solution?
Do we will really facilitate our development and
supporting groups by implementing this tool?
Do the propose tool make difference in working
performance and increase efficiency with quality?
Do we need migration (in case of existing tool
replacement) and any constraints?
So above are few basic criteria that can be considered
for CM tool selection and can be modified according to
3. 3
Download ITIL Study Guide:
www.v3examcertification.co.uk
the requirement.
Research team and CM tool proposal Initiation
Here management assigns project manager for start
working on CM tool selection proposal. Project Manager
allocates a dedicated team that can be from either
development or configuration management or any of the
skilled resources that loves to explore new tools and
technologies. PM prepares project plan, defines a
deadline, breaks major tasks into chunks, ensure team
close coordination & communication, and define
standards and policies while searching any new tool,
etc. as he is the key player for this implementation.
While working on tool selection, it needs to ensure
‘Organizational Objectives' and the ‘Scope/Purpose'
should be aligned and properly documented.
What should be Proposal Outcomes
Proposal outcomes must be statistically analyzed by
defining performance measures, tool comparisons in
terms of both administration & client perspectives, risks
and barriers that are associated with the proposal,
feasibility of proposing the tool keeping cost, time,
4. 4
Download ITIL Study Guide:
www.v3examcertification.co.uk
effectiveness, others.
Once relevant data is gathered, all information should be
aligned according to tool functionalities, mapping them
according to organizational project & processes,
usability, analyzed carefully, and finally Project Manager
finalize his proposal for management review. The report
must contain evaluation criteria, alternative solution, etc
that helps management in decision making. It is
important that report should cover complete coverage
both pros & cons of implementing configuration
management tool.
Testing & Proceeding for Piloting
Once it gets the go-ahead with the manager, lay down
required environment and perform thorough testing on
the proposed tool. As it is earlier mentioned that tool
should helps in accomplishing organizational business
goals so project manager must be aware of future
projects and strategy in terms of tool & technology.
During testing all kind of statistics need to be collected
having previous system performance verses the
proposed system. Benefits achieved while performing
the new system and associated risks that can suffer new
implementation. Similarly all kind of faults, bugs and
problems need to be documented, find their solutions on
5. 5
Download ITIL Study Guide:
www.v3examcertification.co.uk
different kind of media like forums, web sites, tool
vendor, or brainstorming, etc. and must be resolve
before proceeding or conclusion.
As soon all kind of functionalities is tested both from
administration and client end, it should be planned for
piloting a project. For selecting a project(s), make
assure that you need to run with parallel flow like to take
both existing and proposed solutions in parallel. Piloting
project should be active where load of work is too high
else desired results will not be achieved. Again piloting
activity should be planned with defining role and
responsibilities for a dedicated team. Project manager
monitors the activity and analyzed the results for further
action.
After piloting completion, all records should be
statistically gathered, measured and analyzed for further
decision. If there is a need to extend the piloting period,
project manager needs to reschedule the plan
accordingly.
Going for Deployment
After a successful completion of piloting, all results
should be share will management along with all project
managers. If the benefits of implementing the new tool
are greater than the cost then it should be selected for
6. 6
Download ITIL Study Guide:
www.v3examcertification.co.uk
deployment. Here deployment plan is developed
containing various information like license cost (if
required), training plan to existing users, setting
infrastructure plan, backup plan, disaster recovery plan,
migration plan, support and maintenance plan; and
many others factors need to identify for deployment in
an organization.
It is important that all actions and plans must be closely
monitored and analyzes the performance. All barriers
while deploying or implementing CM tool should be
discuss openly with relevant stakeholders and resolve
as you are implementing a change at organizational
level.
7. 7
Download ITIL Study Guide:
www.v3examcertification.co.uk
Download ITIL Study Guide:
www.v3examcertification.co.uk