This document discusses how implementing workflow systems in organizations can enable change and create efficiencies. It outlines reasons for using workflow, such as calculating costs of manual processes, failures in current processes, and inefficiencies where multiple people are performing the same tasks. Workflow is said to provide insights into existing systems, improve business operations by standardizing procedures, ensure reliable process execution, and comply with regulations while freeing up human resources through automation. The document argues that workflow allows for both customization and business process redesign solutions to optimize operations.