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How to Generate Leads Using 
  Search and Social Media




Twitter: @brianjcarroll   @marketingsherpa

       Twitter Hashtag: #b2bleadgen

               Sponsored By:
Background: How to Generate Leads Using 
          Search Engines and Social Media Sites

      Based on 2011 Search Marketing 
      Benchmark Report – SEO Edition

      2200 Survey participants

      First time, published two editions: SEO 
      and PPC


Follow Conversation on Twitter #b2bleadgen
How to Generate Leads Using Search Engines 
           and Social Media Sites ‐ Agenda
      Why search and social?
           Effectiveness of SEO and social media on lead generation and other 
           business objectives
           Actual benefits of integrating social media into search campaigns
      Top 5 practices for integrating search and social for lead 
      generation
           Case study – Acoustics by Design
      Utilizing search innovations for lead generation
           Real impact of search innovations
           How to optimize for search innovations



Follow Conversation on Twitter #b2bleadgen
Majority Integrating Search and Social Media
     Does your organization integrate social media with search engine marketing?


     Not currently integrating search
     and social? You’re in the minority

     Marketers in strategic phase
     much more likely to integrate

     What’s the pay‐off?




Follow Conversation on Twitter #b2bleadgen
The Effectiveness of Search
     In your experience, how effective has SEO been at accomplishing these 
                    marketing objectives for your organization?

      SEO is perceived as an
      effective tactic in 
      achieving a number of 
      impactful marketing 
      objectives

      Improvements in 
      soft metrics leads to 
      improvements in 
      bottom‐line metrics 



Follow Conversation on Twitter #b2bleadgen
The Effectiveness of Search and Social
           In your experience, how effective has SEO and  social media been at  
               accomplishing these marketing objectives for your organization?

      SEO perceived as more 
      effective accomplishing hard 
      objectives: traffic, leads, sales

      Social perceived as more 
      effective accomplishing soft 
      objectives: branding and PR

      As social matures, 
      perception will change



Follow Conversation on Twitter #b2bleadgen
The Importance of Integrating Social Media 
      Increases the amount of SEO friendly content on the web

      Generates inbound links

      Increases the number of listings in the 
      SERP’s

      Improves the quality of your website’s 
      traffic

      Improves search conversion rates




Follow Conversation on Twitter #b2bleadgen
Social Impacts Organic Search Performance
                   What is your organization’s conversion rate for organic traffic? 

      Search marketers who integrate
      social media achieve a 59% better 
      rate of conversion. Also…

      Increase the amount of SEO 
      friendly content on the web

      Generate inbound links

      Increase the number of listings 
      in the SERP’s

      Improve the quality of your 
      website’s traffic



Follow Conversation on Twitter #b2bleadgen
Social Impacts PPC Performance
         What is your organization’s click through and conversion rates for PPC traffic? 




Follow Conversation on Twitter #b2bleadgen
Search and Social Media Integration
   Research of search and social marketing practices

   Key finding: Search and social have incredible synergy

   Must have a social media process in place prior to integrating with 
   SEO

     “First, we identify the social media platforms that our target 
     audience is using. Then, we research what our primary and 
     secondary competitors are doing in terms of SEO and Social 
     Media.“

Follow Conversation on Twitter #b2bleadgen
Best Practice #1: Coordinate Teams


                                             Target keywords




           Search Team                                         Social Team


                                              Social trends




Follow Conversation on Twitter #b2bleadgen
Best Practice #2: Optimize Social Content

      Optimize social media profiles
           Social profiles will be indexed in search 
           results
           Describe your company using brand 
           keywords
           Use your brand name for your account 
           name whenever possible
                Consistency = recognition & results
      Optimize social media 
      communications
           Optimize tweets, status updates, blog 
           posts, etc. with target keywords

Follow Conversation on Twitter #b2bleadgen
Best Practice #3: Generate Inbound Links from 
                   Social Media Sites
      All link building begins with quality 
      content
           Useful, relevant, current & engaging
           Enable sharing 
      Syndicate your content
      Include links in social communications
           Links placed on facebook and twitter are 
           “nofollow” but there is still value you can 
           realize by including the link
           Optimized anchor text
           URL shorteners
      Target social news and bookmarking sites
           Digg, reddit, delicious
      Empower brand advocates

Follow Conversation on Twitter #b2bleadgen
Best Practice #4: Protect your Online Reputation
                  Manage PR through social AND search




Follow Conversation on Twitter #b2bleadgen
Protect your Online Reputation
       Use a social monitoring tool
            Free tools: SocialMention, Twitter Search, facebook Insights, Google 
            Alerts and Real Time Search
            Paid tools: Radian6, Omniture




Follow Conversation on Twitter #b2bleadgen
Best Practice #5: Encourage Social Networking on 
                    your Website
 Add a wealth of relevant content by hosting social features and fostering an online 
                           community right on your site


      Create company blogs
      Encourage comments, ratings and 
      reviews
      Be open to search engines
      Prevent link spam


Follow Conversation on Twitter #b2bleadgen
MarketingSherpa Case Study: 
       Integrating Social Media to Reap SEO Gains

                                             Acoustics by Design

                                             Acoustical consulting firm with
                                             limited marketing resources
                                               •Healthcare
                                               •Education
                                               •Industrial

                                             How they developed a blog    
                                             strategy and corralled multiple  
                                             authors to write timely posts

Follow Conversation on Twitter #b2bleadgen
Integration Campaign Objectives

                                             Create keyword rich content 
                                             to improve SEO performance

                                             Establish reputation as an 
                                             industry though leader

                                             Increase lead generation and 
                                             conversion 




Follow Conversation on Twitter #b2bleadgen
Campaign Tactic: Planning Editorial Targets
                                             Identify target audiences

                                             Create keyword list for 
                                             blog content that fills 
                                             gaps in current web SEO

                                             Create editorial calendar 
                                             for a year of blog posts 
                                             on keyword related   
                                             topics



Follow Conversation on Twitter #b2bleadgen
Campaign Tactic: Recruiting Authors
“After I pulled all the knives out of my         Creating sufficient volume  
                                                 of content a big challenge
      chest and started talking about
 doing blogs for which everyone would 
     only need to prepare a post once            Enlisted engineering team
every 6‐8 weeks, the conversation went           to write blogs and gain  
                                                 thought‐leadership status
                    a lot better.    ”
             – Kenric Van Wyk, President               Won acceptance by 
   and       Principle Acoustical Engineer,                 
                                                       minimizing workload
             Acoustics by Design




Follow Conversation on Twitter #b2bleadgen
Campaign Tactic: Streamlining Content
                                             Allowed authors to select 
                                             from a list of relevant topics

                                             Provided writing guidelines to 
                                             streamline process

                                             Assigned an editor to review 
                                             writing and optimize posts




Follow Conversation on Twitter #b2bleadgen
Campaign Tactic: Share Results

    Recognize thought‐leadership 
    status of bloggers with bylines

    Analyze comments, inbound links,  
    and other SEO gains

    Include exceptional blog posts in 
    company newsletter for 
    recognition



Follow Conversation on Twitter #b2bleadgen
Campaign Results
                                             Blog generating 53% of 
                                             natural search visits

                                             Shared content positioning 
                                             Acoustics by Design as 
                                             thought leader on industry 
                                             social media sites

                                             Lead volume and rate of 
                                             conversions increased



Follow Conversation on Twitter #b2bleadgen
The Real Impact of Search Innovations on Lead 
                     Generation
      Major search engines are responding to the rapidly growing 
      popularity of social media as a marketing tactic by developing and 
      releasing various search engine innovations to improve the 
      experience of end users and advertisers alike


    “Our greatest challenge is getting high rankings for generic 
    terms within our industry. Personalized search could have a 
                                   ld
    large impact as well.”




Follow Conversation on Twitter #b2bleadgen
The Real Impact of Search Innovations
  How do you think the following search innovations will impact your business In the 
                                   next 1 – 5 years?

      Personalized search has 
      created much speculation
      among the SEO industry

      Real time search and 
      social marketing

      Social media users 
      anticipate the greatest impact 
      from all search innovations 
      across the board 


Follow Conversation on Twitter #b2bleadgen
Optimize for Search Innovations – Mobile Search

      Mobile search refers to the use of web 
      search functionality on mobile devices
      with wireless internet connections

      Mobile search has increased the reach 
      of search engines by adding another 
      point of access for search engine users

      Mobile search is still in it’s 
      infancy as a marketing tactic 
           56% of respondents indicated that they 
           had not yet received any impact from 
           mobile search

Follow Conversation on Twitter #b2bleadgen
Optimize for Search Innovations – Mobile Search
      Know your apps
           Research apps on major device manufacturers websites, and 
           the websites for phone operating systems
      Optimize more types of content
           Mobile search applications are accepting more than text‐
           based queries
                Shazam
                SnapTell
      Signal your location 
           Attract local business
                Include address in website code using hCard microformatting 
      Optimize your current site
           Take advantage of the history with search engines, current 
           traffic and inbound links
           Original content will out rank duplicate content
      Keep sites clean and simple
           The mobile web is not yet sophisticated enough for complex 
           websites
      Keep keywords short
      Keep lead forms short and simple
Follow Conversation on Twitter #b2bleadgen
Optimize for Search Innovations – Real Time Search
      Real time search refers to a search
      engine’s ability to index newly published 
      web content as it is being published with 
      virtually no delay, or in real time

      Real time search can have a great 
      impact on organizations by allowing search 
      engine users to access newly created and 
      published content. 
           Promotions & time sensitive content can 
           now be distributed through organic 
           search
           Social media content


Follow Conversation on Twitter #b2bleadgen
Optimize Social Communications for Real Time Search
      Develop keyword optimized content for social media

      Join the conversation
           Research hot topics and latest trends 
           that are relevant to your business

      Post frequently
           Utilize social tools to schedule tweets or
           status updates ahead of time

      Recruit brand advocates




Follow Conversation on Twitter #b2bleadgen
Optimize for Search Innovations – Personalized Search

      Personalized search refers to a search 
      engine’s capability to personalize search 
      results based on the last 180 days of a 
      search engine users’ search habits
           Previously visited sites
           Interpreting search queries


      Personalized search is expected to
      have a negative impact on SEO by limiting
      the number of impressions their organic  
      listings receive


Follow Conversation on Twitter #b2bleadgen
Optimize for Search Innovations – Personalized Search

      Drive more traffic to your 
      site – now!
           Email blasts
           Encourage bookmarking
           PPC
           Etc.

      Engage web visitors
           Relevant, useful, engaging content
           Frequently add a new variety of
           content

      Rank checking is even less 
      reliable 



Follow Conversation on Twitter #b2bleadgen
Optimize for Search Innovations – Video Search
     Search engines have responded to 
     the growing popularity of video being
     utilized for marketing and business 
     purposes by developing video search, or 
     the capability to crawl and index video 
     content.

     Video content is now being indexed and 
     ranked on the first page of the search 
     results when relevant

     Video search is in it’s infancy as a 
     marketing tactic
          52% of organizations indicated that they had 
          not yet received any impact from video 
          search




Follow Conversation on Twitter #b2bleadgen
Optimize for Search Innovations – Video Search
      Create great content
           Relevance and usefulness
           Keep it short

      Optimize video content with target 
      keywords
           Video sharing sites
           On‐page content & surrounding HTML
           Links

      Attract viewers & maximize views
           Video thumbnails
           Enable sharing

      Encourage comments and ratings

Follow Conversation on Twitter #b2bleadgen
How to Generate Leads Using Search Engines 
               and Social Media Sites
      Why search and social?                               •Utilizing Search Innovations for Lead 
           SEO and Social rated as effective tactics in    Generation
           achieving hard & soft business objectives             •Real time search
           Social impacts search campaigns by                    •Mobile search
           improving rankings, increasing listing 
           quantity, and improving click through and             •Personalized search
           conversion rates                                      •Video search

      Top 5 practices for integrating search and 
      social for lead generation
           Coordinate search and social teams
           Optimize social content
           Generate inbound links from social media 
           sites
           Protect your online reputation
           Encourage social networking on your site




Follow Conversation on Twitter #b2bleadgen
Thank You & Questions




        Jen Doyle                       Todd Lebo
                                         MarketingSherpa
        MarketingSherpa
                                 Todd.lebo@marketingsherpa.com
Jen.doyle@marketingsherpa.com
                                 http://www.marketingsherpa.com
http://www.marketingsherpa.com
                                           @TodLebo
          @JenLDoyle

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How to generate leads using search and social

  • 1. How to Generate Leads Using  Search and Social Media Twitter: @brianjcarroll @marketingsherpa Twitter Hashtag: #b2bleadgen Sponsored By:
  • 2. Background: How to Generate Leads Using  Search Engines and Social Media Sites Based on 2011 Search Marketing  Benchmark Report – SEO Edition 2200 Survey participants First time, published two editions: SEO  and PPC Follow Conversation on Twitter #b2bleadgen
  • 3. How to Generate Leads Using Search Engines  and Social Media Sites ‐ Agenda Why search and social? Effectiveness of SEO and social media on lead generation and other  business objectives Actual benefits of integrating social media into search campaigns Top 5 practices for integrating search and social for lead  generation Case study – Acoustics by Design Utilizing search innovations for lead generation Real impact of search innovations How to optimize for search innovations Follow Conversation on Twitter #b2bleadgen
  • 4. Majority Integrating Search and Social Media Does your organization integrate social media with search engine marketing? Not currently integrating search and social? You’re in the minority Marketers in strategic phase much more likely to integrate What’s the pay‐off? Follow Conversation on Twitter #b2bleadgen
  • 5. The Effectiveness of Search In your experience, how effective has SEO been at accomplishing these  marketing objectives for your organization? SEO is perceived as an effective tactic in  achieving a number of  impactful marketing  objectives Improvements in  soft metrics leads to  improvements in  bottom‐line metrics  Follow Conversation on Twitter #b2bleadgen
  • 6. The Effectiveness of Search and Social In your experience, how effective has SEO and  social media been at   accomplishing these marketing objectives for your organization? SEO perceived as more  effective accomplishing hard  objectives: traffic, leads, sales Social perceived as more  effective accomplishing soft  objectives: branding and PR As social matures,  perception will change Follow Conversation on Twitter #b2bleadgen
  • 7. The Importance of Integrating Social Media  Increases the amount of SEO friendly content on the web Generates inbound links Increases the number of listings in the  SERP’s Improves the quality of your website’s  traffic Improves search conversion rates Follow Conversation on Twitter #b2bleadgen
  • 8. Social Impacts Organic Search Performance What is your organization’s conversion rate for organic traffic?  Search marketers who integrate social media achieve a 59% better  rate of conversion. Also… Increase the amount of SEO  friendly content on the web Generate inbound links Increase the number of listings  in the SERP’s Improve the quality of your  website’s traffic Follow Conversation on Twitter #b2bleadgen
  • 9. Social Impacts PPC Performance What is your organization’s click through and conversion rates for PPC traffic?  Follow Conversation on Twitter #b2bleadgen
  • 10. Search and Social Media Integration Research of search and social marketing practices Key finding: Search and social have incredible synergy Must have a social media process in place prior to integrating with  SEO “First, we identify the social media platforms that our target  audience is using. Then, we research what our primary and  secondary competitors are doing in terms of SEO and Social  Media.“ Follow Conversation on Twitter #b2bleadgen
  • 11. Best Practice #1: Coordinate Teams Target keywords Search Team Social Team Social trends Follow Conversation on Twitter #b2bleadgen
  • 12. Best Practice #2: Optimize Social Content Optimize social media profiles Social profiles will be indexed in search  results Describe your company using brand  keywords Use your brand name for your account  name whenever possible Consistency = recognition & results Optimize social media  communications Optimize tweets, status updates, blog  posts, etc. with target keywords Follow Conversation on Twitter #b2bleadgen
  • 13. Best Practice #3: Generate Inbound Links from  Social Media Sites All link building begins with quality  content Useful, relevant, current & engaging Enable sharing  Syndicate your content Include links in social communications Links placed on facebook and twitter are  “nofollow” but there is still value you can  realize by including the link Optimized anchor text URL shorteners Target social news and bookmarking sites Digg, reddit, delicious Empower brand advocates Follow Conversation on Twitter #b2bleadgen
  • 14. Best Practice #4: Protect your Online Reputation Manage PR through social AND search Follow Conversation on Twitter #b2bleadgen
  • 15. Protect your Online Reputation Use a social monitoring tool Free tools: SocialMention, Twitter Search, facebook Insights, Google  Alerts and Real Time Search Paid tools: Radian6, Omniture Follow Conversation on Twitter #b2bleadgen
  • 16. Best Practice #5: Encourage Social Networking on  your Website Add a wealth of relevant content by hosting social features and fostering an online  community right on your site Create company blogs Encourage comments, ratings and  reviews Be open to search engines Prevent link spam Follow Conversation on Twitter #b2bleadgen
  • 17. MarketingSherpa Case Study:  Integrating Social Media to Reap SEO Gains Acoustics by Design Acoustical consulting firm with limited marketing resources •Healthcare •Education •Industrial How they developed a blog     strategy and corralled multiple   authors to write timely posts Follow Conversation on Twitter #b2bleadgen
  • 18. Integration Campaign Objectives Create keyword rich content  to improve SEO performance Establish reputation as an  industry though leader Increase lead generation and  conversion  Follow Conversation on Twitter #b2bleadgen
  • 19. Campaign Tactic: Planning Editorial Targets Identify target audiences Create keyword list for  blog content that fills  gaps in current web SEO Create editorial calendar  for a year of blog posts  on keyword related    topics Follow Conversation on Twitter #b2bleadgen
  • 20. Campaign Tactic: Recruiting Authors “After I pulled all the knives out of my  Creating sufficient volume   of content a big challenge chest and started talking about doing blogs for which everyone would  only need to prepare a post once Enlisted engineering team every 6‐8 weeks, the conversation went  to write blogs and gain   thought‐leadership status a lot better. ” – Kenric Van Wyk, President     Won acceptance by  and       Principle Acoustical Engineer,                  minimizing workload Acoustics by Design Follow Conversation on Twitter #b2bleadgen
  • 21. Campaign Tactic: Streamlining Content Allowed authors to select  from a list of relevant topics Provided writing guidelines to  streamline process Assigned an editor to review  writing and optimize posts Follow Conversation on Twitter #b2bleadgen
  • 22. Campaign Tactic: Share Results Recognize thought‐leadership  status of bloggers with bylines Analyze comments, inbound links,   and other SEO gains Include exceptional blog posts in  company newsletter for  recognition Follow Conversation on Twitter #b2bleadgen
  • 23. Campaign Results Blog generating 53% of  natural search visits Shared content positioning  Acoustics by Design as  thought leader on industry  social media sites Lead volume and rate of  conversions increased Follow Conversation on Twitter #b2bleadgen
  • 24. The Real Impact of Search Innovations on Lead  Generation Major search engines are responding to the rapidly growing  popularity of social media as a marketing tactic by developing and  releasing various search engine innovations to improve the  experience of end users and advertisers alike “Our greatest challenge is getting high rankings for generic  terms within our industry. Personalized search could have a  ld large impact as well.” Follow Conversation on Twitter #b2bleadgen
  • 25. The Real Impact of Search Innovations How do you think the following search innovations will impact your business In the  next 1 – 5 years? Personalized search has  created much speculation among the SEO industry Real time search and  social marketing Social media users  anticipate the greatest impact  from all search innovations  across the board  Follow Conversation on Twitter #b2bleadgen
  • 26. Optimize for Search Innovations – Mobile Search Mobile search refers to the use of web  search functionality on mobile devices with wireless internet connections Mobile search has increased the reach  of search engines by adding another  point of access for search engine users Mobile search is still in it’s  infancy as a marketing tactic  56% of respondents indicated that they  had not yet received any impact from  mobile search Follow Conversation on Twitter #b2bleadgen
  • 27. Optimize for Search Innovations – Mobile Search Know your apps Research apps on major device manufacturers websites, and  the websites for phone operating systems Optimize more types of content Mobile search applications are accepting more than text‐ based queries Shazam SnapTell Signal your location  Attract local business Include address in website code using hCard microformatting  Optimize your current site Take advantage of the history with search engines, current  traffic and inbound links Original content will out rank duplicate content Keep sites clean and simple The mobile web is not yet sophisticated enough for complex  websites Keep keywords short Keep lead forms short and simple Follow Conversation on Twitter #b2bleadgen
  • 28. Optimize for Search Innovations – Real Time Search Real time search refers to a search engine’s ability to index newly published  web content as it is being published with  virtually no delay, or in real time Real time search can have a great  impact on organizations by allowing search  engine users to access newly created and  published content.  Promotions & time sensitive content can  now be distributed through organic  search Social media content Follow Conversation on Twitter #b2bleadgen
  • 29. Optimize Social Communications for Real Time Search Develop keyword optimized content for social media Join the conversation Research hot topics and latest trends  that are relevant to your business Post frequently Utilize social tools to schedule tweets or status updates ahead of time Recruit brand advocates Follow Conversation on Twitter #b2bleadgen
  • 30. Optimize for Search Innovations – Personalized Search Personalized search refers to a search  engine’s capability to personalize search  results based on the last 180 days of a  search engine users’ search habits Previously visited sites Interpreting search queries Personalized search is expected to have a negative impact on SEO by limiting the number of impressions their organic   listings receive Follow Conversation on Twitter #b2bleadgen
  • 31. Optimize for Search Innovations – Personalized Search Drive more traffic to your  site – now! Email blasts Encourage bookmarking PPC Etc. Engage web visitors Relevant, useful, engaging content Frequently add a new variety of content Rank checking is even less  reliable  Follow Conversation on Twitter #b2bleadgen
  • 32. Optimize for Search Innovations – Video Search Search engines have responded to  the growing popularity of video being utilized for marketing and business  purposes by developing video search, or  the capability to crawl and index video  content. Video content is now being indexed and  ranked on the first page of the search  results when relevant Video search is in it’s infancy as a  marketing tactic 52% of organizations indicated that they had  not yet received any impact from video  search Follow Conversation on Twitter #b2bleadgen
  • 33. Optimize for Search Innovations – Video Search Create great content Relevance and usefulness Keep it short Optimize video content with target  keywords Video sharing sites On‐page content & surrounding HTML Links Attract viewers & maximize views Video thumbnails Enable sharing Encourage comments and ratings Follow Conversation on Twitter #b2bleadgen
  • 34. How to Generate Leads Using Search Engines  and Social Media Sites Why search and social? •Utilizing Search Innovations for Lead  SEO and Social rated as effective tactics in  Generation achieving hard & soft business objectives •Real time search Social impacts search campaigns by  •Mobile search improving rankings, increasing listing  quantity, and improving click through and  •Personalized search conversion rates •Video search Top 5 practices for integrating search and  social for lead generation Coordinate search and social teams Optimize social content Generate inbound links from social media  sites Protect your online reputation Encourage social networking on your site Follow Conversation on Twitter #b2bleadgen
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  • 36. Thank You & Questions Jen Doyle Todd Lebo MarketingSherpa MarketingSherpa Todd.lebo@marketingsherpa.com Jen.doyle@marketingsherpa.com http://www.marketingsherpa.com http://www.marketingsherpa.com @TodLebo @JenLDoyle