To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=292
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation.
Sharon Taylor, the Chief Architect of ITIL® V3, explains how to how to go about implementing a Service Catalog successfully.
24. Benefits Most importantly, having a well structured and functioning Service Catalog can link business needs directly to IT services and then into the technical infrastructure. This improves the awareness, understanding and positive cultural behaviors that make effective Service Value Management possible.
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26. Calum Kilgour, Axios Systems Service Catalog Management: from Chaos to Clarity
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28. Isobell Watt at Electrix Field Sales Engineers OPTIMIZER BOX Customer 1 Customer 3 Customer 2
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37. What Just Happened? Human Resources Email Technical Services 2 Requests 2 Laptops The wrong ones ! No delivery times Email Chasing for payment
38. What Does This Mean for Electrix? Wrong laptops ordered New start not productive HR: authorization challenges Wasting time Disappointed customers -$ -$ -$
Putting it all Together – value in view – by Service
Value in View – consistency of finding information
Value in view – IT and non-IT services
EWAN – Do we have a higher quality image of the workflow and designer?
JEN – can you group the images with associated lines? Rapid Customer Adoption Attracting the business Familiar user experience One-stop-shop for (FAQs, Logging, Tracking, Latest News, Service Catalog) Standardized offerings Targeted offerings Streamlined delivery Fast Implementation assyst Consultants Best Practice Template services Template workflow Demonstrating Value Service-based Financial MI Identify cost savings Optimize services 64% of IT Executives felt they were ‘ unable to provide the business with quantifiable metrics demonstrating the value of IT services and assets’. Cost Control Unified tool set Seamlessly part of the CMDB Multiple skillsets not required Low cost admin Gartner estimate, implementing effective ITIL processes integrated around a Service Catalog will deliver a A reduction of 20% on IT costs within 18 months.