To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=245 Sharon Taylor, Chief Architect of ITIL® V3 provides a back to basics overview of ITIL® v3. In this video you will learn how the change in the IT needs of the business evolve over time and how the ITIL® v3 principles were developed to address them.

1. ITIL v3 - the Future is Now Live webinar with Sharon Taylor, Chief Architect Axios Systems IT Service Management Solutions Technical support numbers: US +1 866-229-3239 Toll Free US US +1 408-435-7088 Toll international UK +44 0800 358 1236 Toll Free UK +44 0161 250 0698 Toll in association with

2. Axios Systems ITIL v3 - the Future is Now Q&A icon Questions may be submitted at any time during the presentation. To submit a question: Click on the Question Mark icon (?) on the floating toolbar (as shown at the right). This will open the Q&A window on your system only. Type your question into the small dialog box and click the Send Button. Submitting Questions in association with

3. ITIL® V3 – The Future Starts Now Sharon Taylor – Chief Architect, ITIL AXIOS WEBINAR May 3, 2007

6. ITIL as a Service

9. The ITIL SM Lifecycle Core Strategy Generation Strategy Implementation Value Networks Service Portfolio Mgmt Financial Management ROI Policy, Planning & Imp Five Aspects of Service Design Availability, Capacity, Continuity, Service Level Outsourcing Design Event, Request, Incident, Problem, Technology, Operations, Access, Monitoring & Control Change, Build and Test, Release & Deployment, Configuration, Knowledge Measurement, Trends, Reporting & Analysis, Review, Assessment, SIP The Big Picture, Service Model Maps, Practice Basics, Getting Started

20. Who Manages ITIL’s future? Publications & Knowledge Qualifications and Learning OGC Contract Mgmt TSO Core Practices IP Mgmt Board APMG Web Services Comp Portfolio Quals Board Course Providers Examiner Panels Exam Institutes Marketing Partners

22. Thank you www.itil.co.uk www.best-management-practice.com This presentation is the copyright protected property of the OGC. Re-use in any form is prohibited without the express written consent of the OGC.

23. ITIL v3 - the Future is Now This webinar will be recorded and made available on an on-demand basis following today’s live event. Axios Systems IT Service Management Solutions in association with