Cracking the CMDB Enigma

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Glenn O’Donnell Senior Analyst Forrester Research February 19, 2009 Cracking The CMDB Enigma Hint: There is no “CMDB”

CMDB

CMS

Questions to be Answered ,[object Object],[object Object],[object Object],[object Object],[object Object]

What IS this thing we call a CMDB? ,[object Object],[object Object],[object Object],[object Object],[object Object],Change Configuration Release Incident Problem Availability Service Level Capacity Financial Continuity Use Service Delivery Service Support Discovery Changes Use Use Use Use Use Use Use CMDB CMDB

The Configuration Management System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HR DB Servers Network Service Catalog Storage Virtual Servers CMS Known Errors Incidents Apps Data Whse

CMDB: What’s possible and what’s not? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Possible Difficult / Impossible Isolated pockets of the truth are better than unified ambiguity!

A simple federated CMDB example local data Service Catalog service A service B service C Service MDR customer service owner application A Customer MDR organization ID contact person IT_customer_rep HR DB employee ID name organization ID Application MDR client network server Server MDR manufacturer model storage Client MDR manufacturer model user Network MDR manufacturer model num_ports Storage MDR manufacturer model capacity 100% metadata mix of metadata and local data

The CMDB “Butterfly Effect” ,[object Object],[object Object],[object Object],[object Object],[object Object],Punitive Outsourcing Operational Excellence Process Refinement Status Quo CMS “ Nudge” Disadvantage Delayed Start Collapse The very future of the organization rides on trustworthy information!

Discovery Yields the Truth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Difference

CMDB process maturity 1 2 3 4 5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CMDB becomes the CMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Prepare for the new CMDB (the CMS) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Information is not just data, it is useful data with intelligence! 1 0 1 1 1 1 1 1 1 0 0 0 0 0 0 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 1 1 1 1 1 1 0 0 0 0 1 0 1 0 1 0 1 0 1 0 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 1 1 0 0 1 1 1 0 0 1 1 1 0 0 1 1 1 0 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 0 1 1 1 0 0 0 0 0 1 1 1 0 0 0 0 1 1 0 1 0 1 0 1 0

How to do CMDB right! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Avoid the monolith! There can be no single CMDB!

Thank you ,[object Object],[object Object],[object Object],[object Object]

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As ITIL continues to evolve and expand to provide a holistic and integrated view of IT Service Management it is easy to lose sight of the fundamental practices that make day-to-day IT management life sustainable. In this practical webinar, Troy DuMoulin and Ed Perez will look at 5 Key Takeaways any organization can use from ITIL 4 best practices that enable improved service delivery without complex requirements and high levels of process maturity.

Unlock the Value of ITIL 4 with 5 Key Takeaways that can be Used Today!

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Expectations for End-User experience are evolving rapidly. What you are doing today will most certainly not be up to par tomorrow and beyond. (What got us here, won’t get us there.) The landscape of Self-Service today, while functional for some, is still considered to be an obstacle course for users at many organizations. Even though “search” has been integrated into most End-User Portal experiences for years, the quality of results from those searches continues to be very hit or miss. George Spalding, EVP at Pink Elephant, and Kevin Patterson, Business Development Manager at Axios Systems, discuss the landscape of Self-Service today and where it is headed over the next 12 months and beyond. Follow the link: https://info.axiossystems.com/it-service-management-for-2020-transform-the-customer-experience-through-self-service-mobile-and-ai-lp-en to watch the recording.

IT Service Management for 2020: Transform the Customer Experience through Sel...

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ITSM and IT Operations Management (ITOM) are two essential parts of the IT value chain. IT infrastructure, looked after by IT operations, is the platform for the services that deliver value to customers and employees. For your business to grow, ITSM and ITOM teams need to work together to drive customer satisfaction, ensure business continuity, and accelerate deployment of new apps and services. In this webinar, you'll learn how to unlock service excellence with unified ITSM & ITOM. Register here: https://hubs.ly/H0hY7550

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Despite being over a decade old, adoption of Enterprise Service Management (ESM) has grown significantly in the last few years. Improving back-office operations via workforce automation and enhanced productivity as well as an enabler for digital transformation, ESM supports better business outcomes across the organization. Find out more about the opportunities of ESM in our webinar with Stephen Mann of ITSM.Tools.

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2014 NA assyst User Forum Photo Gallery

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View the full recorded webinar here: http://forms.axiossystems.com/spalding_september_reg_en In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation. Joe Beighley, Business Solutions Consultant at Axios Systems, shows you how a service catalog works from the business perspective, and how IT can quickly deploy a catalog that takes strain off the service desk and releases IT resources for innovation.

Boost your ITSM maturity with a service catalog

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To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=289 Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.

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To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=321 Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.

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Cracking the CMDB Enigma

1. Glenn O’Donnell Senior Analyst Forrester Research February 19, 2009 Cracking The CMDB Enigma Hint: There is no “CMDB”

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8. A simple federated CMDB example local data Service Catalog service A service B service C Service MDR customer service owner application A Customer MDR organization ID contact person IT_customer_rep HR DB employee ID name organization ID Application MDR client network server Server MDR manufacturer model storage Client MDR manufacturer model user Network MDR manufacturer model num_ports Storage MDR manufacturer model capacity 100% metadata mix of metadata and local data

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