Avaya's strategy focuses on unified communications, contact center solutions, and an integrated technology stack to drive customer value. Key elements include expanding their product focus in areas like collaboration, mobility, and networking functionality while also simplifying the customer experience through strategic alliances and integration with solutions like Microsoft Lync. Avaya aims to provide differentiated value through innovation in offerings like speech analytics, contact center solutions for IP Office, and unified management platforms.

1. Avaya Strategy
Leveraging Technology to Drive Customer Value
H Michael Weis
North American Channel Technical Director

2. Processes and Programs Update

3. Avaya FY14 Growth Strategy
FY14 STRATEGIC IMPERATIVES
SEGMENT FOCUS
UC, CC
INTEGRATED STACK
Services
SALES COVERAGE
STRATEGIC ALLIANCES
SIMPLIFY THE CUSTOMER AND PARTNER EXPERIENCE

4. Integrated Stack
PRODUCT FOCUS
Three Promises
OPEN
Integrated
stack for
reduced
complexity and
innovation
FIT FOR PURPOSE
INNOVATION
Last expert
standing for
transitions
SERVICES AND SUPPORT FOCUS

5. Innovation Momentum & Recent Launches
Collaboration
Environment
Collaboration
Environment 2.0
IP Office 9.0
Avaya Aura® 6.2
Radvision
Feature Pack 3
(IP Office)
Avaya Aura®
Virtualized Environment
Avaya SBCE
Proactive Contact
Scripting
PRI Gateway
Avaya Aura®
Conferencing 7.2
Outbound Contact
Express 1.0
Avaya
Speech Analytics
Avaya Aura®
Workforce Optimization 12.0
ITNAVIGATOR
Control Manager
Switching POE
Avaya Messaging
Service 1.0
Continuous
Cloud Transformation
Performance Services
Services
WLAN 8100 2.1
VSP 4000 3.0

6. UC Integrated Multimodal Collaboration
Avaya Aura® Conferencing + Avaya Flare Experience
Start with Point
to Point, Ad-hoc
or Meet Me audio
conferencing
Add Web
conferencing
Ad-hoc and Meet-me Conferencing
Add video
Conferencing
when you are ready

7. Recording, Audio via Web and Video
with Continuous Presence soon!
Desktop
sharing
Audio &
Video
Active Talker
Application
sharing
Roster
Mute/Add/
Promote
Whiteboarding
Attendance
List
Minutes,
Messaging
Meeting
Reports
Recordings
Library
Personal library to
store presentations
Select Activity to view

8. Video in the Palm of your Hand

9. IPO Video Collaboration Solution
Desktop
Clients
XT Server for IP Office
or
XT Endpoint w/Embedded
Server
Scopia Desktop
Server Software
Mobile
Clients
Room
Systems
Multi-party Audio, Video, Data Collaboration Server for Up to 8 Participants
Provides a Virtual Conference Room
Native SIP/H.323 connectivity for Room Systems
Continuous Presence HD Video (8 windows)
PC & Mac Desktop Clients
Android & iOS Apps
Firewall Traversal for Desktop & Mobile

10. Avaya IP Office Roadmap
Cloud/Hosted
Contact Center
Virtualization
Video
Video
Video
Security
Security
Security
Connectivity
Connectivity
Connectivity
Management
Management
Management
Management
Desktop
Integration
384
Virtualization
Desktop
Integration
Desktop
Integration
Desktop
Integration
Endpoints
8.0
1,000
Endpoints
8.1
2,000
Endpoints
9.0
???
Endpoints
Future

11. Avaya IP Office or Avaya Aura?

12. Avaya Contact Center Solutions for IP Office
Avaya Contact Center offers based on Avaya Aura
Primary Competitors:
Suite-based
enterprise
features (HA,
session mgmt.)
Avaya Aura Contact Center Genesys Midsize Enterprise (AACC-M)
Suite for
Cisco
Avaya Aura Call Center Elite for Midsize Enterprise (Elite-M)
Interactive Intelligence
Altitude
Integrated
advanced
applications
Multi-channel
Avaya Contact
Competitors:
Center Select
 Cisco Competitors:
Primary UCC-XGA June 24
Avaya IP
 Interactive
Genesys Express
Intelligence
Cisco UCCx CIC
OfficeAltitude Center
Contact
 Aspect
GA Feb Shoretel
 28
Presence
Primary
Competitors:
 Genesys
Huawei Express
 Huawei
Contact Center Solutions for IP Office
ShoreTel
Voxtron (BT)
Altitude
Presence
Voice
5
30
 Shoretel
 Etc.
50
100
250
400

13. Expanding Market Coverage
Avaya Contact Center solutions based on IP Office
Avaya Outbound Contact Express
AOCE
Avaya Inbound Contact Express
AICE
SMS
Chat
SMS
Email
Voice
Voice
Fax
Reporting
Email
Avaya IP Office Contact Center
IPOCC
Mid-Market
CC
Solutions
based on IP
Office
SMS
Reporting
SMS
Avaya Contact Center Select
ACCS
Chat
Voice
Chat
Email
Voice
Fax
SMS
Reporting
Email
Reporting
SMS

14. Avaya Speech Analytics
Risk Mitigation:
Address regulatory or policy
compliance
Quality Control and Operational
Efficiency
Avaya Speech
Analytics
Business Performance
Management /
Business Intelligence
Market Research
Indentify Revenue Opportunities
Customer Satisfaction
14

15. Avaya & ITNAVIGATOR
Benefits Customers, Partners and Accelerates UC/CC Cloud
Unified management and administration for on premise, hybrid,
cloud, and 3rd party solutions
Proven solutions in end to end reporting, unified management, and
cloud-based social media
Sales, Partner, R&D and Professional Services domain expertise in
cloud, reporting, unified management, social
Positive incremental revenues and EBITDA. Improving product
margins in double digit growth market
Most advanced, fully featured, on premise and cloud-based UC and
CC solution in industry
Unified
Management
Social
Media
Cradle to
Grave
Reporting
Desktop

16. Avaya Networking:
Game Changing Functionality
Fabric Connect
Fast
Flexible
Secure
• Provision at the “edge”
• One Configuration Command
• Optimized Link State Protocol
• Fast to Converge, heal,& add, delete, move services
• Extend services anywhere seamlessly
• True service virtualization with ease
• L2, L3, Multicast, VRFs…
• ONE protocol
• As much service isolation as needed
• Carrier type virtualization, zero complexity
• Network Invisibility to users
• PCI Compliant

17. Avaya Solutions:
Practical Applications

18. Aura Suite Licensing
Collaboration Suite
Mobility Suite
Call
Unified
Foundation Suite
Office Centric
Foundation
Call
Promo Extended to
Mobility
Sept. 2014!
Mobile and Virtual Worker
Basic
Basic
Unified
Power Collaborator
Collaboration
Basic
Highly Available
Messaging
Video-enabled
Lync Desktop Integration
Call Twinning/Forking
Survivable
Instant Messaging
Windows Desktop
Secure Mobile Access
Audio/Web Conferencing
Enterprise Communications
Presence
Mac
Mobile Device Clients
Video Collaboration

19. Lync 2013 Integration
 Outlook integration included!
 “hover” on email contact to
 Click to dial contact from
Browser Group or chat window
access as well
initiate dial/contact options
 PhoneEscalate to video and in
 numbers highlighted
MS Explorer, Firefox and
collaboration
Chrome others to call
 Add
 Extend call to mobile
 Leverages customer investment
in IM&P without
 Outlook Contacts additional Lync
 Diallicensing costs
right from Outlook or
 Free fordial from Lync
 Search and Aura/CM R6 customers
 Client-side installation only; no
Change Join Voice
Settings/
separate server required!
Audio Bridge Mail
Forwarding

21. Closing Thoughts & Takeaways
Our tools are getting simpler.
Our messages more unified.
We are growing and investing
in solutions to help you
Avaya connects the world.
Differentiated value for your
customers.

22. #AvayaPCD