Located two hours west of Washington D.C., Blue Ridge Community and Technical College recently moved its 3,800 students to a new, state-of-the-art 55,000 square-foot building. Taking advantage of the relocation to upgrade its telephony system, Blue Ridge installed Avaya IP Office, which provides unified communications to help keep the main and satellite campuses seamlessly connected. In this white paper, learn how Avaya allowed the college to easily migrate and update their communications.

1. Blue Ridge Community and
Technical College
Avaya IP Office enables state-of-the-art
unified communications, provides flexibility
to expand
New campus, latest
technology
“When we moved to the new campus,
we did a forklift upgrade to the latest
and greatest Avaya products,” says
Michael Byers, vice president of IT for
Blue Ridge. “We had a Nortel phone
solution, and the Avaya IP Office allowed
us to cost-effectively migrate from that
legacy system.”
Blue Ridge deployed Avaya IP Office
and Avaya digital handsets on each of
the desks in its new building. IP Office
supports an additional 25 phones at the
school’s two satellite campuses – the
Tech Center and the Morgan County
campus. In all, more than 100 faculty,
staff and administrators leverage the
new communications system.
avaya.com | 1
“When we moved
to the new campus,
we did a forklift
upgrade to the
latest and greatest
Avaya products.
We had a Nortel
phone solution, and
the Avaya IP Office
allowed us to cost-
effectively migrate
from that legacy
system.”
– Michael Byers,
vice president of IT
for Blue Ridge
Martinsburg, West Virginia – Blue Ridge Community and
Technical College (Blue Ridge), located two hours west of
Washington, D.C., is focused on career entry, university transfer,
developmental education, and workforce development. The
school recently moved its 3,800 students to a new, state-of-
the-art 55,000 square-foot building. Taking advantage of the
relocation to upgrade its telephony system, Blue Ridge installed
Avaya IP Office, which provides unified communications to help
keep the main and satellite campuses seamlessly connected.

2. © 2013 Avaya Inc. All Rights Reserved.
All trademarks identified by ®, ™, or SM
are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
10/13 • UC7369
About Avaya
Avaya is a global
provider of business
collaboration and
communications
solutions, providing
unified communications,
contact centers,
networking and related
services to companies
of all sizes around
the world. For more
information please visit
www.avaya.com.
2 | avaya.com
Trusted partners
“I knew I wanted to go with Avaya from the start because its solution allowed us to
integrate both our existing Nortel IP phones and the new Avaya digital handsets.
“We’re able to replace the legacy phones on our own timeline, which is a huge
advantage from a cost perspective,” explains Byers.
The Avaya partner was also instrumental in the successful deployment of the IP
Office. “The partner did a really good job meeting our timelines. As parts of the
campus construction were finished, the partner implemented the phone system in
that part of the building,” says Byers.
Increased flexibility, ease of use
“The biggest benefit of the IP Office is its flexibility,” explains Byers. “We can support
digital phones, IP phones and analog Avaya conference phones. We have the flexibility
to configure many different types of call paths and program the system to meet our
needs.”
Moves, adds and changes are also easier with the Avaya IP Office. Byers notes that all
employees were able to keep their existing extension when they moved to the new
main campus location. And when the Morgan County satellite campus came online,
installing Avaya IP phones was seamless.
In addition, Byers finds the administration utility for IP Office 500 much more user
friendly.
Room to grow
“Future-proofing” the telephone system factored into Byers’ decision to deploy
Avaya IP Office. “We have plans for significant growth at all of our existing locations
and the IP Office will be able to meet our needs.”
“I knew I wanted to
go with Avaya from
the start because its
solution allowed us
to integrate both
our existing Nortel
IP phones and the
new Avaya digital
handsets. We’re
able to replace the
legacy phones on
our own timeline,
which is a huge
advantage from a
cost perspective.”
– Michael Byers,
vice president of IT
for Blue Ridge