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Social Media Changes - Dec 2012
1.
Social Media Metamorphosis
How Your Favorite Platforms are Changing (and what to do about it.) By John Armstrong, Sr. Community Manager – Astek December 11th, 2012 www.astekweb.com © 2012 Astek Consulting LLC
2.
Overview
LinkedIn Facebook Google Plus Twitter Instagram Pinterest www.astekweb.com © 2012 Astek Consulting LLC
3.
LinkedIn Company Pages
Nice new look, but is it more than that? www.astekweb.com © 2012 Astek Consulting LLC
4.
LinkedIn Profiles
Design Elements Products and Services Recommendations Insights Actions www.astekweb.com © 2012 Astek Consulting LLC
5.
LinkedIn Profile: More
Engaging Graphic headers offer better presence, stronger branding CTA Buttons and Links Product Photos ProductVideos Recommendations www.astekweb.com © 2012 Astek Consulting LLC
6.
LinkedIn Profile: More
Engaging Less Clutter Follow Button Better Layout Navigation bar Links are obvious Clearly tagged info in posts Mobile Friendly Like/Share/Geo-target status updates . www.astekweb.com © 2012 Astek Consulting LLC
7.
LinkedIn Profile: Product
Promotion Better separation/categorization More details Photos Videos Recommendations Description Website Link Company Contacts Acts as micro-sites Useful for promotions . www.astekweb.com © 2012 Astek Consulting LLC
8.
LinkedIn Profile: Recommendations
Much more visible throughout site For better or worse! For individual product tabs Shows up in follower news feeds For the company at large Peer review is very important www.astekweb.com © 2012 Astek Consulting LLC
9.
LinkedIn Profile: Insights
Better understanding of followers Demographics Location Career Status Field of work Page/Post Analytics Page Stats Post Stats Visitor’s Stats Weekly Comparison www.astekweb.com © 2012 Astek Consulting LLC
10.
LinkedIn Profile: Actions Images
- Design Recommendations Use creative, interesting images Leave no product un-recommended 100% population across site Ask clients for them Videos, videos, videos Ask employees for them Freely give recommendations to others Use them on your website Engagement Offer status posts with images/videos Use Insights to target, create relevance Create interesting copy/personalize Use all opportunities to inform and describe, but be concise www.astekweb.com © 2012 Astek Consulting LLC
11.
Facebook
Are your posts really reaching your audience? www.astekweb.com © 2012 Astek Consulting LLC
12.
Facebook’s Edgerank
Algorithm Reach Engagement What it means for you What actions to take Promoted Posts www.astekweb.com © 2012 Astek Consulting LLC
13.
Facebook: Falling Reach
September – the autumn of discontent Many companies see a reduction in reach Up to 40% in some cases (see below) Facebook Monetization - 80/20 News feed saturation demands action “These changes are geared towards increasing engagement with content within individuals’ newsfeeds and likely won’t impact anything you need to create, but will definitely impact your metrics. We are optimizing the algorithm so that fans see what’s most relevant for them and most likely to compel them to take an action.” – Facebook, 9/18/2012 Via TechCrunch.com – 11/16/12 – based on 41,000+ posts www.astekweb.com © 2012 Astek Consulting LLC
14.
Facebook: Press Conference
Notes (Notes from Will Cathcart, FB Product Manager – 11/19/12) Newsfeed Algorithm Criteria Prior Relevance (Affinity) Previous interaction implies relevance Follower post preference (Affinity) Previous reaction to post types (text, video, etc) garner relevance Crowdsourcing (Weight) Amount of people’s reaction (positive or negative) to posts increase/decrease reach Time Decay Time passed since posting Spam reports “we started penalizing things that had an above average rate of complaints, and rewarding things that had a below average rate of complaints …engagement went up and complaints went down in the double-digit percentage.” www.astekweb.com © 2012 Astek Consulting LLC
15.
Facebook: Engagement
Engagement steady (below), rising (right) Less reach and more engagement suggests increase in relevance Rewards brands who are relevant “Separates the wheat from the chaff” Punishes brands who are not Via TechCrunch.com – 11/16/12 – based on 41,000+ posts www.astekweb.com © 2012 Astek Consulting LLC
16.
Facebook: Ineffective Content
Spam reports greatly affect potential reach Photos tend to attract more spam, as well as more engagement They take more space on a newsfeed, thus garner a stronger reaction either way (affinity) All of this suggests accurate rumors of a Pagerank score to track negative feedback www.astekweb.com © 2012 Astek Consulting LLC
17.
Facebook: Promoted Posts
Promoted posts are a way to guarantee significant reach for a price Price: usually $5-12 (but can be $50+) Posts have a sharp 3-day “reach curve” Useful for advancer promotions or other non-date specific purpose Effective for announcements and “PR Material” Should be a consideration in any FB strategy www.astekweb.com © 2012 Astek Consulting LLC
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Facebook: What this
means (The opinion of one community manager) Facebook creating more efficient Feed Penalizing poor online brands Rewarding good ones Allowing extended reach at a price Companies will pay to reach their less interested followers Poor marketers will pay to reach anyone at all Examples show text-only posts offer 50% more reach Reach or Engagement? Quality should win over Quantity www.astekweb.com © 2012 Astek Consulting LLC
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Google Plus www.astekweb.com
© 2012 Astek Consulting LLC
20.
Google Plus: Reporting
Instant reporting and quicker response Posts Hang-Outs www.astekweb.com © 2012 Astek Consulting LLC
21.
Google Plus: Peer
Influence Search Plus Your World More weight on followers’ choices Shows friend/organization profiles Relevant posts from people you follow Crowdsourcing reviews Sharable reviews from G-Shopping Google places recommendations Zagat Scores . www.astekweb.com © 2012 Astek Consulting LLC
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Google Plus: Misc
Sharable Gdocs and videos New Communities Hang-Outs Now 15 people per hangout Dockable sidebar Clean, colorful notifications Manageable apps Blocking procedures YouTube / Google+ username linking www.astekweb.com © 2012 Astek Consulting LLC
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Twitter www.astekweb.com
© 2012 Astek Consulting LLC
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Twitter: Profile/Layout www.astekweb.com
© 2012 Astek Consulting LLC
25.
Twitter: Discover Tab
and Search Discover Tab Tailored media “Cards” ---> Returns relevant stories Suggests engaging posts Tweets from people you know Search Returns photos/videos Much like Instagram www.astekweb.com © 2012 Astek Consulting LLC
26.
Pinterest and Instagram www.astekweb.com
© 2012 Astek Consulting LLC
27.
Hidden Pages
Instagram Profile Pages Pinterest Business Pages Acts as a landing page Clickable website URLs Dynamic billboard Website widgets URL sharing Convert Privacy Concerns business.pinterest.com Twitter Wars… www.astekweb.com © 2012 Astek Consulting LLC
28.
The end
Fin Die ende Fine Zehasof El fin www.astekweb.com © 2012 Astek Consulting LLC
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