Chloe Morton, Head of Therapeutic Services and Online Support, CyberMentors Discover the benefits of delivering information, advice and support services online Learn from one organisations leading practice example in delivering counselling services online and hear from young people about the benefits it can bring Exploring and managing the risks associated with online service provision Learn how to effectively tailor and engage your service users long term

1. Delivering online information, advice and support

2. The benefits of using Social Media

3. For ID = 1 widget picture Individual and organisation wide benefits

4. Using technology for your audience

5. Our CyberMentors

8. Preventative as well as intervention based

9. Expert intervention

10. Accessibility

11. Empowerment

13. Rosie’s Story

14. Risks and risk management Generic Risks Online Specific Audience specific

15. Safeguarding our online platforms Two thirds of open cases are between 11-16 years of age Majority of cases are referred between 20:00-02:00 ½ of all cases result in an external referral, the majority to the emergency services ¾ of young people had no existing support

16. Long term engagement Ensure appropriateness of service Evaluation Hearing from your audience Sustainable model Technology

17. Questions?Chloe.morton@beatbullying.org