1. ARVY M. SANTOS
B24 L3 Cherry Homes Subd., Mambog Ph I, Bacoor, Cavite, Philippines 4102
Mobile Numbers: +639993567704 / +639328458907
Email Address: arvy.santos@gmail.com
Executive Overview
A graduate of BS Computer Engineering from MAPUA Institute of Technology. Her
expertise includes technical support, system administration, and develops & maintains
security roles to all SAP landscapes. She has 3 years hands-on experience with
UNIX/LINUX. She is presently one of the Basis and Security team members with 5 years of
SAP experience.
Areas of Specialization
• SAP Basis Administration (including installation, configuration
and maintenance)
• SAP Security & Authorization
• UNIX/LINUX
Qualifications/Training & Memberships
Bachelor of Science (Computer Engineering)
- MAPUA Institute of Technology
UNIX Courses:
Fundamentals of UNIX
January 2003 to March 2003
HP-UX Systems & Network Administration I
April 2003 to June 2003
HP-UX Systems & Network Administration II
October 2003 to December 2003
HP-UX Open View
July 2003 to September 2003
SAP R/3 Courses:
SAP Basics
January 2007
SAP Security and Authorization
February 2007
SAP BASIS Overview
August 2011

2. ARVY M. SANTOS
B24 L3 Cherry Homes Subd., Mambog Ph I, Bacoor, Cavite, Philippines 4102
Mobile Numbers: +639993567704 / +639328458907
Email Address: arvy.santos@gmail.com
Other Courses:
Information Technology Infrastructure Library (ITIL)
August 2011
Dial-up & Broadband Technical Support
October 2004
Relevant Experience
Company Name: Fujitsu Philippines Inc.
Role: SAP Basis Consultant, SAP Security Consultant
Duration: August 5, 2012 to Present
Present Projects: Aurizon, Energy Development Corp (EDC)
Previous Projects: Cerebos Pacific Ltd., Taft Property, PROFRIENDS, UNILAB
Responsibilities/Deliverables:
As SAP Security Consultant,
• Provide SAP security policy in an enterprise system operations & implementation
environment.
• Perform Incident, Problem and Change management.
• Troubleshoot security or authorization problems using SU53, ST01 and SUIM.
• User Administration
• Knowledge of SAP GRC and SAP Role/Authorization Maintenance
• Provision Firefighter ID.
As SAP Basis Consultant,
• Install SAP ECC, BI, and SOLMAN.
• Client Administration (local client copy, remote client copy)
• Create and restore data backups.
• Printer or spool administration and configuration
• Monitor and manage the servers, background jobs, performance of the system.
• Apply and/or upgrade support packages if needed.
• Implement SAP Notes.
• Configure TMS (Transport Management System) and import transport requests.
• Analyze the ABAP dumps.
• Manage the database space allocation.
Company Name: Hewlett-Packard Asia Pacific
Role: SAP Basis Consultant Engineer
Duration: August 15, 2011 to August 3, 2012
Responsibilities/Deliverables:
• Resolve incident, service and change tickets within SLA.
• User Administration using SU01 and UME with SAP Enterprise Portal
• Schedule and monitor background jobs.
• Configure TMS (Transport Management System) and import transport requests.
• Resize datafiles, alter tablespace using BRTOOLS.

3. ARVY M. SANTOS
B24 L3 Cherry Homes Subd., Mambog Ph I, Bacoor, Cavite, Philippines 4102
Mobile Numbers: +639993567704 / +639328458907
Email Address: arvy.santos@gmail.com
• Troubleshoot BRCONNECT & BRACHIVE failure, and filesystem exceeding
SOFT/HARD limits.
• Client Administration (open/close client, local/remote client copy).
• Perform system health check (t-code SICK, ABAP dumps analysis, system logs
check, monitor old lock entries, monitor work processes/long running jobs) and
manage performance of the system.
• Apply Support Packages and SAP OSS Notes.
• EAR deployment
Company Name: MSG Global (formerly The Software Factory Inc.)
Role: SAP Analyst
Duration: April 22, 2009 to August 12, 2011
Responsibilities/Deliverables:
• Investigate and resolve SAP KPS (Knowledge Productization Services) or training
related issues.
• Monitor SLAs and IRTs.
• Create incident tickets in response to user requests for assistance.
• Assist with the support of SAP Functional and Basis modules.
• Generate/Change RFC Connections (SM59).
• Analyse the dumps reported.
• Implement or applying SAP OSS Notes.
• Execute CATT script if required.
• Follow-up changes in materials and master systems.
• Validate issues and delegate to the appropriate team.
Company Name: Computer Professionals Inc. deployed at Procter & Gamble Pte. Ltd.
Role: SAP Security
Duration: Jan. 16, 2007 to Sept. 30, 2008
Responsibilities/Deliverables:
• Support the whole organization and offers a more globally-focused approach,
allowing business to be integrated to the Service Management infrastructure.
• Resolve incident tickets and emails within SLA.
• User Administration (user creation, user deletion, reset password, lock/unlock users,
role assignment)
• Create or maintain roles via PFCG
• Work with business process owners to identify roles/profiles to be assigned.
Company Name: West Corporation
Role: Technical Support Agent
Duration: Oct. 11, 2004 to Apr. 18, 2006
Responsibilities/Deliverables:
• Provide customer support and technical issue resolution via email and phone.
• First Level Support; Ability to recognize priority issues and escalate accordingly.
• Troubleshoot Internet and network problems of Windows and MAC OS end-users.
• Configure client’s equipment (modem/router) in order to connect to the Internet
(Dial-up and DSL connection only).