2. Providing end-to-end
IT skills and services
Arrow ECS has been successfully delivering a comprehensive portfolio of services for many years.
We’ve proved our value time and again as a single source of technology and skills on which our
partners can build their business.
Whether we’re working directly with you Best in class State-of-the-art facilities
or with your customer on your behalf, you
Arrow ECS is a recognised leader in We have invested heavily in the creation
can trust us to put your interests at the
specialist IT training services and provides of multiple state-of-the-art Technology
centre of everything we do and to make a
first-class training for both end users and Solution Centres. These provide the
personal commitment to your success.
channel partners. Our extensive portfolio perfect facility for demonstrating IT
By providing people, resources and
of training services delivers accredited and infrastructure solutions in a truly
complementary skills, we help you to
bespoke training courses for most IT heterogeneous environment. They provide
deliver measurable benefits to your
infrastructure solutions, as well as our channel partners with the ability to
customers, gain market share and
addressing vendor-independent IT issues. educate and influence key customers and
strengthen your standing within
ultimately assist in driving incremental
the industry.
sales for you.
Customer satisfaction
Support for your business assured
Arrow ECS Services offer pre-sales Our skilled team of industry-certified
independent technical advice, a full consultants, experienced instructors and
range of services including design and dedicated Services Support team are here
implementation, customer support to support your business as and when you
services and IT training. Our skills and need us to. This flexibility means that you
services complement and extend your own can grow your business at your own pace,
resources while sharpening your open up new revenue streams without
competitive edge. overstretching your own resources and
rely on us to help you fix the problems
that arise along the way.
Our services team is waiting to help:
0870 251 7010
www.arrowecs.co.uk/services
consultancybooking@arrowecs.co.uk
3. Why partner with
Arrow ECS for services?
Every one of the following features of Arrow ECS service delivery adds significant value to your
business. Viewed as a whole, they offer a unique breadth of support that differentiates Arrow ECS
in the marketplace.
• Impartial pre-sales consultancy and • Fully accredited vendor, sales and consultancy
technical advice teams who deliver to the highest standards
• Expert design, development and project • Bespoke and packaged service deliverables
management through to implementation
• Superb state-of-the-art technology
• Engineering build centre, allowing minimal solution centres to showcase our vendors’
disruption when installing a solution latest solutions
• Customer support services, offering post-sales • Recognised European leader in specialist
support and technical advice IT training services
• Central resource desk for scheduling consultants, • Outstanding Education Centres in London,
providing a rapid booking response Reading, Manchester, Nottingham, Harrogate,
Glasgow and Edinburgh
4. Complete coverage for
today’s IT business needs
The technical skills that underpin all Arrow ECS solutions have been consolidated into an integrated
portfolio to provide a unified resource for our partners and their customers.
Pre-sales Consultancy and Why partner with
Arrow ECS mixes best-of-breed technical support Arrow ECS for business
technologies, the highest levels of Partnering with Arrow ECS provides support services?
accreditations and a wealth of experience access to expert technical knowledge, In today’s dynamic business world, we
to design and implement solutions on your with market-leading services and provide consistently excellent delivery to
behalf. In the fast-moving arena of IT solutions designed to improve efficiency fulfil your customers’ changing needs and
infrastructure solutions, we can act as an and increase profitability. Our consultants provide your business with dependable,
extension of your own sales team by can help your customers to extract long-term support.
recommending, demonstrating and maximum value from their current
sourcing products or solutions to meet infrastructure to protect their previous
business objectives and requirements. investment. A prime example is achieving • Grow your business with fewer
simpler, more cost-effective infrastructure in-house technical resources
Design and management. We help you to reinforce
• Rely upon certified, experienced
your credentials as your customer’s
implementation consultants when you need them
business partner, committed to helping
Arrow ECS Services are designed to make them maximise ROI. • Win new customers with our
life simple, freeing you to invest your
pre-sales services
energies and resources in building your
core business. Maintaining business Service advantage • Deliver a complete solution to
continuity, ensuring regulatory your customers including
The Arrow ECS Service Advantage is the
compliance, installing firewalls, pre-sales, implementation,
ultimate packaged services in a box. You
safeguarding and enhancing network
benefit from essential consultancy,
documentation and knowledge
performance… whatever the requirement, transfer services
quotations and/or training services in a
Arrow ECS adds tangible business value at
high value package and at a bundled,
every stage.
cost-effective price.
Service Advantage provides you with a
Assessment services number of service days. How will you
Objective-driven assessments ensure you allocate yours? You can choose from
get just the right service that you need, system health checks, design and
whether driven by compliance, an incident, specification, post-sales installation and
or good practice. We can offer a complete configuration, accreditation training,
Technical Audit, covering internal and product and solution education.
external scenarios.
5. Dedicated to
customer satisfaction
Over one thousand UK organisations rely on Arrow ECS for peace of mind. Their satisfaction is
paramount. That’s why we provide them with premium post-sales technical support through flexible,
tailored support packages that meet their specific business requirements.
Customer Support Centre Desktop Support Services Why partner with
Our highly skilled engineers’ Desktop downtime has a serious impact Arrow ECS for customer
understanding of the underlying on productivity. Our 24x7 Desktop Support support services?
infrastructure and operating systems Services provide instant access to expert
When a problem arises, you need
enables us to deliver the highest quality support staff and timely solutions. A quick
immediate support. We’ve put the right
support, while the Arrow ECS Customer call, email, web request or chat session
framework of people and systems in place
Support Centre is staffed with skilled will provide assistance on all the major
to provide fast, easy access to skilled
technicians, on hand to resolve any desktop operating systems, as well as
professionals who can help.
technical difficulties. traditional and virtual desktop
environments. Once again, you have the
flexibility to choose the option that’s right
One Call Support • A single point of contact for all
for you: standard or enhanced.
As an Arrow ECS partner, you have a your support needs
simple way to access telephone-based • Reduces system downtime and
technical support services, for expert increases overall reliability
troubleshooting assistance – round the and productivity
clock if you wish. One Call Support offers
• Industry-certified engineers with
a one-stop shop for support: you will
never be told to call someone else. A real-world experience
number of different options lets you • Escalation support to vendors as
choose the coverage that best matches needed on your behalf
your requirements.
• No voicemail or automated
menu systems – we know the
importance of a prompt,
informed response and always
answer the phone in person!
Our services team is waiting to help:
0870 251 7010
www.arrowecs.co.uk/services
consultancybooking@arrowecs.co.uk
6. Technology training
for the real world
Organisations are increasingly reliant on sophisticated IT systems to drive their business forward.
This growing dependence on technology means professional training has never been more critical to
your business.
End-user training Instructor led online World-class training
Training with Arrow ECS equips IT training facilities
professionals – your own and your Through a virtual classroom you can The setting in which you learn adds greatly
customers’ teams – with the knowledge access live online learning from our expert to the success of the training experience.
to gain maximum return on investment in instructors. With a packed schedule of In fully equipped Arrow ECS training
technology and eliminate the business topics delivered in three-hour bite-sized facilities across the country, we’ve created
risks of interruptions to service. Through sessions, we can provide a flexible the perfect learning environment, where
guided hands-on practice, you'll develop approach to learning. delegates can concentrate on acquiring
the skills and knowledge to resolve and practising new skills away from the
real-world IT issues. pressures of work.
The effortless way to
sell training
Accreditation Advice on the training
We can provide you with a tailor-made
With training support from Arrow ECS,
training website, fully branded with your
that’s right for your
you’ll gain the accreditations required by
own corporate identity, and training business
leading vendors. As well as being
collateral, completely free of charge. In Our training sales team can advise on the
mandatory in many cases, success in
offering training, you differentiate your most appropriate courses, provide
achieving industry approved accreditations
business, keep out the competition, lock in guidance on pre-requisite training, send
can bring incremental business benefits,
your customers, and make attractively out joining instructions and advise on
including privileged access to the product
high margins – all with minimal effort. accommodation. Specialist vendor
roadmap, sales and marketing tools,
Among the benefits of using the Arrow combination workshops, closed courses
special pricing arrangements, and other
ECS Education Partner Portal are: zero and on-site training can also be tailored to
additional vendor support. Importantly,
upfront investment, fully branded training individual requests.
gaining these accreditations also
demonstrates to your customers your materials, a maintenance-free website
commitment to quality. and freedom of choice as to which vendors
you promote. Your customers have easy
access to a live view of IT courses and
available dates by vendor and can then
book online, meaning minimum effort and
involvement for your team.
7. Why partner with
Arrow ECS for education services?
We’ve invested in every aspect of our Education Services, our people, facilities, equipment and
training offering to help you to acquire essential skills for the rapidly changing technology landscape.
• Outstanding Education Centres in London, • Access to the hardware and software equipment
Reading, Manchester, Nottingham, Harrogate, necessary to become fully proficient
Glasgow and Edinburgh
• A breadth of approach to training and knowledge
• State-of-the-art classrooms, with break-out transfer that goes beyond the classroom to
areas for delegates to relax include instructor led online training
• Comprehensive portfolio of scheduled and • Flexibility to offer on-site training
bespoke courses, through which 10,000 students
a year acquire news skills and knowledge • Well established partner programme
• Industry awards and vendor accolades • Regular information updates via social media
demonstrate our commitment to quality including Twitter and LinkedIn
Our training team is waiting to help:
0870 251 1000
www.arrowecs.co.uk/training
trainingsales@arrowecs.co.uk