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Arrow Enterprise Computing Solutions



One source
IT skills and services




                World-leading services portfolio
Providing end-to-end
IT skills and services
Arrow ECS has been successfully delivering a comprehensive portfolio of services for many years.
We’ve proved our value time and again as a single source of technology and skills on which our
partners can build their business.

Whether we’re working directly with you     Best in class                                  State-of-the-art facilities
or with your customer on your behalf, you
                                            Arrow ECS is a recognised leader in            We have invested heavily in the creation
can trust us to put your interests at the
                                            specialist IT training services and provides   of multiple state-of-the-art Technology
centre of everything we do and to make a
                                            first-class training for both end users and    Solution Centres. These provide the
personal commitment to your success.
                                            channel partners. Our extensive portfolio      perfect facility for demonstrating IT
By providing people, resources and
                                            of training services delivers accredited and   infrastructure solutions in a truly
complementary skills, we help you to
                                            bespoke training courses for most IT           heterogeneous environment. They provide
deliver measurable benefits to your
                                            infrastructure solutions, as well as           our channel partners with the ability to
customers, gain market share and
                                            addressing vendor-independent IT issues.       educate and influence key customers and
strengthen your standing within
                                                                                           ultimately assist in driving incremental
the industry.
                                                                                           sales for you.
                                            Customer satisfaction
Support for your business                   assured
Arrow ECS Services offer pre-sales          Our skilled team of industry-certified
independent technical advice, a full        consultants, experienced instructors and
range of services including design and      dedicated Services Support team are here
implementation, customer support            to support your business as and when you
services and IT training. Our skills and    need us to. This flexibility means that you
services complement and extend your own     can grow your business at your own pace,
resources while sharpening your             open up new revenue streams without
competitive edge.                           overstretching your own resources and
                                            rely on us to help you fix the problems
                                            that arise along the way.




Our services team is waiting to help:
       0870 251 7010
       www.arrowecs.co.uk/services
       consultancybooking@arrowecs.co.uk
Why partner with
Arrow ECS for services?
Every one of the following features of Arrow ECS service delivery adds significant value to your
business. Viewed as a whole, they offer a unique breadth of support that differentiates Arrow ECS
in the marketplace.



  • Impartial pre-sales consultancy and                 • Fully accredited vendor, sales and consultancy
    technical advice                                      teams who deliver to the highest standards

  • Expert design, development and project              • Bespoke and packaged service deliverables
    management through to implementation
                                                        • Superb state-of-the-art technology
  • Engineering build centre, allowing minimal            solution centres to showcase our vendors’
    disruption when installing a solution                 latest solutions

  • Customer support services, offering post-sales      • Recognised European leader in specialist
    support and technical advice                          IT training services

  • Central resource desk for scheduling consultants,   • Outstanding Education Centres in London,
    providing a rapid booking response                    Reading, Manchester, Nottingham, Harrogate,
                                                          Glasgow and Edinburgh
Complete coverage for
today’s IT business needs
The technical skills that underpin all Arrow ECS solutions have been consolidated into an integrated
portfolio to provide a unified resource for our partners and their customers.


Pre-sales                                    Consultancy and                               Why partner with
Arrow ECS mixes best-of-breed                technical support                             Arrow ECS for business
technologies, the highest levels of          Partnering with Arrow ECS provides            support services?
accreditations and a wealth of experience    access to expert technical knowledge,         In today’s dynamic business world, we
to design and implement solutions on your    with market-leading services and              provide consistently excellent delivery to
behalf. In the fast-moving arena of IT       solutions designed to improve efficiency      fulfil your customers’ changing needs and
infrastructure solutions, we can act as an   and increase profitability. Our consultants   provide your business with dependable,
extension of your own sales team by          can help your customers to extract            long-term support.
recommending, demonstrating and              maximum value from their current
sourcing products or solutions to meet       infrastructure to protect their previous
business objectives and requirements.        investment. A prime example is achieving      • Grow your business with fewer
                                             simpler, more cost-effective infrastructure     in-house technical resources
Design and                                   management. We help you to reinforce
                                                                                           • Rely upon certified, experienced
                                             your credentials as your customer’s
implementation                                                                               consultants when you need them
                                             business partner, committed to helping
Arrow ECS Services are designed to make      them maximise ROI.                            • Win new customers with our
life simple, freeing you to invest your
                                                                                             pre-sales services
energies and resources in building your
core business. Maintaining business          Service advantage                             • Deliver a complete solution to
continuity, ensuring regulatory                                                              your customers including
                                             The Arrow ECS Service Advantage is the
compliance, installing firewalls,                                                            pre-sales, implementation,
                                             ultimate packaged services in a box. You
safeguarding and enhancing network
                                             benefit from essential consultancy,
                                                                                             documentation and knowledge
performance… whatever the requirement,                                                       transfer services
                                             quotations and/or training services in a
Arrow ECS adds tangible business value at
                                             high value package and at a bundled,
every stage.
                                             cost-effective price.

                                             Service Advantage provides you with a
Assessment services                          number of service days. How will you
Objective-driven assessments ensure you      allocate yours? You can choose from
get just the right service that you need,    system health checks, design and
whether driven by compliance, an incident,   specification, post-sales installation and
or good practice. We can offer a complete    configuration, accreditation training,
Technical Audit, covering internal and       product and solution education.
external scenarios.
Dedicated to
customer satisfaction
Over one thousand UK organisations rely on Arrow ECS for peace of mind. Their satisfaction is
paramount. That’s why we provide them with premium post-sales technical support through flexible,
tailored support packages that meet their specific business requirements.

Customer Support Centre                      Desktop Support Services                        Why partner with
Our highly skilled engineers’                Desktop downtime has a serious impact           Arrow ECS for customer
understanding of the underlying              on productivity. Our 24x7 Desktop Support       support services?
infrastructure and operating systems         Services provide instant access to expert
                                                                                             When a problem arises, you need
enables us to deliver the highest quality    support staff and timely solutions. A quick
                                                                                             immediate support. We’ve put the right
support, while the Arrow ECS Customer        call, email, web request or chat session
                                                                                             framework of people and systems in place
Support Centre is staffed with skilled       will provide assistance on all the major
                                                                                             to provide fast, easy access to skilled
technicians, on hand to resolve any          desktop operating systems, as well as
                                                                                             professionals who can help.
technical difficulties.                      traditional and virtual desktop
                                             environments. Once again, you have the
                                             flexibility to choose the option that’s right
One Call Support                                                                             • A single point of contact for all
                                             for you: standard or enhanced.
As an Arrow ECS partner, you have a                                                            your support needs
simple way to access telephone-based                                                         • Reduces system downtime and
technical support services, for expert                                                         increases overall reliability
troubleshooting assistance – round the                                                         and productivity
clock if you wish. One Call Support offers
                                                                                             • Industry-certified engineers with
a one-stop shop for support: you will
never be told to call someone else. A                                                          real-world experience
number of different options lets you                                                         • Escalation support to vendors as
choose the coverage that best matches                                                          needed on your behalf
your requirements.
                                                                                             • No voicemail or automated
                                                                                               menu systems – we know the
                                                                                               importance of a prompt,
                                                                                               informed response and always
                                                                                               answer the phone in person!


Our services team is waiting to help:
       0870 251 7010
       www.arrowecs.co.uk/services
       consultancybooking@arrowecs.co.uk
Technology training
for the real world
Organisations are increasingly reliant on sophisticated IT systems to drive their business forward.
This growing dependence on technology means professional training has never been more critical to
your business.

End-user training                            Instructor led online                         World-class training
Training with Arrow ECS equips IT            training                                      facilities
professionals – your own and your            Through a virtual classroom you can           The setting in which you learn adds greatly
customers’ teams – with the knowledge        access live online learning from our expert   to the success of the training experience.
to gain maximum return on investment in      instructors. With a packed schedule of        In fully equipped Arrow ECS training
technology and eliminate the business        topics delivered in three-hour bite-sized     facilities across the country, we’ve created
risks of interruptions to service. Through   sessions, we can provide a flexible           the perfect learning environment, where
guided hands-on practice, you'll develop     approach to learning.                         delegates can concentrate on acquiring
the skills and knowledge to resolve                                                        and practising new skills away from the
real-world IT issues.                                                                      pressures of work.
                                             The effortless way to
                                             sell training
Accreditation                                                                              Advice on the training
                                             We can provide you with a tailor-made
With training support from Arrow ECS,
                                             training website, fully branded with your
                                                                                           that’s right for your
you’ll gain the accreditations required by
                                             own corporate identity, and training          business
leading vendors. As well as being
                                             collateral, completely free of charge. In     Our training sales team can advise on the
mandatory in many cases, success in
                                             offering training, you differentiate your     most appropriate courses, provide
achieving industry approved accreditations
                                             business, keep out the competition, lock in   guidance on pre-requisite training, send
can bring incremental business benefits,
                                             your customers, and make attractively         out joining instructions and advise on
including privileged access to the product
                                             high margins – all with minimal effort.       accommodation. Specialist vendor
roadmap, sales and marketing tools,
                                             Among the benefits of using the Arrow         combination workshops, closed courses
special pricing arrangements, and other
                                             ECS Education Partner Portal are: zero        and on-site training can also be tailored to
additional vendor support. Importantly,
                                             upfront investment, fully branded training    individual requests.
gaining these accreditations also
demonstrates to your customers your          materials, a maintenance-free website
commitment to quality.                       and freedom of choice as to which vendors
                                             you promote. Your customers have easy
                                             access to a live view of IT courses and
                                             available dates by vendor and can then
                                             book online, meaning minimum effort and
                                             involvement for your team.
Why partner with
Arrow ECS for education services?
We’ve invested in every aspect of our Education Services, our people, facilities, equipment and
training offering to help you to acquire essential skills for the rapidly changing technology landscape.


 • Outstanding Education Centres in London,          • Access to the hardware and software equipment
   Reading, Manchester, Nottingham, Harrogate,         necessary to become fully proficient
   Glasgow and Edinburgh
                                                     • A breadth of approach to training and knowledge
 • State-of-the-art classrooms, with break-out         transfer that goes beyond the classroom to
   areas for delegates to relax                        include instructor led online training

 • Comprehensive portfolio of scheduled and          • Flexibility to offer on-site training
   bespoke courses, through which 10,000 students
   a year acquire news skills and knowledge          • Well established partner programme

 • Industry awards and vendor accolades              • Regular information updates via social media
   demonstrate our commitment to quality               including Twitter and LinkedIn




Our training team is waiting to help:
     0870 251 1000
     www.arrowecs.co.uk/training
     trainingsales@arrowecs.co.uk
About Arrow ECS
Arrow ECS is an information technology distributor specialising in providing
end-to-end IT infrastructure solutions including data storage, servers, enterprise
software, network security, unified communications and virtualisation. Working with
our channel partners, we optimise the efficiency with which organisations can store,
manage, protect and deploy their data, equipping them with secure access to
business-critical information any time, from any location, on any device.

Our deep technical understanding is reinforced by strong business relationships and
continually monitoring rapidly changing IT markets for the latest product advances
and emerging technologies. Through close alliances with the world’s leading IT
vendors, we deliver innovative solutions, complemented by an impressive portfolio of
expert professional services and IT training.

With over 25 successful years in the IT industry, we have the skills and experience to
support our channel partners from initial consultation, planning and design, through
engineering build to implementation. In doing so, we enable our partners to deliver
even more value to increase their customers’ competitive edge.

Arrow Enterprise Computing Solutions (ECS) is a business segment of Arrow
Electronics Inc. More details are available at www.arrowecs.co.uk




Head Office              London Office             Reading Office           Nottingham Office
Nidderdale House         Fourth Floor              Building 1320            Woodside House
Beckwith Knowle          The Royal Exchange        Arlington Business       Osier Drive
Otley Road               London                    Park                     Sherwood Park
Harrogate                EC3V 3LN                  Theale, Reading          Nottingham
HG3 1SA                  Tel: 020 7786 3400        RG7 4SA                  NG15 0DS
Tel: 01423 519000        Fax:020 7786 3444         Tel: 0118 971 1511       Tel: 01623 500200
Fax:01423 519250                                   Fax:0118 971 1522        Fax:01623 500201




       0870 251 7010
       www.arrowecs.co.uk/services

       consultancybooking@arrowecs.co.uk


Copyright ©2011 Arrow ECS. All rights reserved. Company registered number 3952678.

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Arrow ECS - One Source, IT Skills & Serivces

  • 1. Arrow Enterprise Computing Solutions One source IT skills and services World-leading services portfolio
  • 2. Providing end-to-end IT skills and services Arrow ECS has been successfully delivering a comprehensive portfolio of services for many years. We’ve proved our value time and again as a single source of technology and skills on which our partners can build their business. Whether we’re working directly with you Best in class State-of-the-art facilities or with your customer on your behalf, you Arrow ECS is a recognised leader in We have invested heavily in the creation can trust us to put your interests at the specialist IT training services and provides of multiple state-of-the-art Technology centre of everything we do and to make a first-class training for both end users and Solution Centres. These provide the personal commitment to your success. channel partners. Our extensive portfolio perfect facility for demonstrating IT By providing people, resources and of training services delivers accredited and infrastructure solutions in a truly complementary skills, we help you to bespoke training courses for most IT heterogeneous environment. They provide deliver measurable benefits to your infrastructure solutions, as well as our channel partners with the ability to customers, gain market share and addressing vendor-independent IT issues. educate and influence key customers and strengthen your standing within ultimately assist in driving incremental the industry. sales for you. Customer satisfaction Support for your business assured Arrow ECS Services offer pre-sales Our skilled team of industry-certified independent technical advice, a full consultants, experienced instructors and range of services including design and dedicated Services Support team are here implementation, customer support to support your business as and when you services and IT training. Our skills and need us to. This flexibility means that you services complement and extend your own can grow your business at your own pace, resources while sharpening your open up new revenue streams without competitive edge. overstretching your own resources and rely on us to help you fix the problems that arise along the way. Our services team is waiting to help: 0870 251 7010 www.arrowecs.co.uk/services consultancybooking@arrowecs.co.uk
  • 3. Why partner with Arrow ECS for services? Every one of the following features of Arrow ECS service delivery adds significant value to your business. Viewed as a whole, they offer a unique breadth of support that differentiates Arrow ECS in the marketplace. • Impartial pre-sales consultancy and • Fully accredited vendor, sales and consultancy technical advice teams who deliver to the highest standards • Expert design, development and project • Bespoke and packaged service deliverables management through to implementation • Superb state-of-the-art technology • Engineering build centre, allowing minimal solution centres to showcase our vendors’ disruption when installing a solution latest solutions • Customer support services, offering post-sales • Recognised European leader in specialist support and technical advice IT training services • Central resource desk for scheduling consultants, • Outstanding Education Centres in London, providing a rapid booking response Reading, Manchester, Nottingham, Harrogate, Glasgow and Edinburgh
  • 4. Complete coverage for today’s IT business needs The technical skills that underpin all Arrow ECS solutions have been consolidated into an integrated portfolio to provide a unified resource for our partners and their customers. Pre-sales Consultancy and Why partner with Arrow ECS mixes best-of-breed technical support Arrow ECS for business technologies, the highest levels of Partnering with Arrow ECS provides support services? accreditations and a wealth of experience access to expert technical knowledge, In today’s dynamic business world, we to design and implement solutions on your with market-leading services and provide consistently excellent delivery to behalf. In the fast-moving arena of IT solutions designed to improve efficiency fulfil your customers’ changing needs and infrastructure solutions, we can act as an and increase profitability. Our consultants provide your business with dependable, extension of your own sales team by can help your customers to extract long-term support. recommending, demonstrating and maximum value from their current sourcing products or solutions to meet infrastructure to protect their previous business objectives and requirements. investment. A prime example is achieving • Grow your business with fewer simpler, more cost-effective infrastructure in-house technical resources Design and management. We help you to reinforce • Rely upon certified, experienced your credentials as your customer’s implementation consultants when you need them business partner, committed to helping Arrow ECS Services are designed to make them maximise ROI. • Win new customers with our life simple, freeing you to invest your pre-sales services energies and resources in building your core business. Maintaining business Service advantage • Deliver a complete solution to continuity, ensuring regulatory your customers including The Arrow ECS Service Advantage is the compliance, installing firewalls, pre-sales, implementation, ultimate packaged services in a box. You safeguarding and enhancing network benefit from essential consultancy, documentation and knowledge performance… whatever the requirement, transfer services quotations and/or training services in a Arrow ECS adds tangible business value at high value package and at a bundled, every stage. cost-effective price. Service Advantage provides you with a Assessment services number of service days. How will you Objective-driven assessments ensure you allocate yours? You can choose from get just the right service that you need, system health checks, design and whether driven by compliance, an incident, specification, post-sales installation and or good practice. We can offer a complete configuration, accreditation training, Technical Audit, covering internal and product and solution education. external scenarios.
  • 5. Dedicated to customer satisfaction Over one thousand UK organisations rely on Arrow ECS for peace of mind. Their satisfaction is paramount. That’s why we provide them with premium post-sales technical support through flexible, tailored support packages that meet their specific business requirements. Customer Support Centre Desktop Support Services Why partner with Our highly skilled engineers’ Desktop downtime has a serious impact Arrow ECS for customer understanding of the underlying on productivity. Our 24x7 Desktop Support support services? infrastructure and operating systems Services provide instant access to expert When a problem arises, you need enables us to deliver the highest quality support staff and timely solutions. A quick immediate support. We’ve put the right support, while the Arrow ECS Customer call, email, web request or chat session framework of people and systems in place Support Centre is staffed with skilled will provide assistance on all the major to provide fast, easy access to skilled technicians, on hand to resolve any desktop operating systems, as well as professionals who can help. technical difficulties. traditional and virtual desktop environments. Once again, you have the flexibility to choose the option that’s right One Call Support • A single point of contact for all for you: standard or enhanced. As an Arrow ECS partner, you have a your support needs simple way to access telephone-based • Reduces system downtime and technical support services, for expert increases overall reliability troubleshooting assistance – round the and productivity clock if you wish. One Call Support offers • Industry-certified engineers with a one-stop shop for support: you will never be told to call someone else. A real-world experience number of different options lets you • Escalation support to vendors as choose the coverage that best matches needed on your behalf your requirements. • No voicemail or automated menu systems – we know the importance of a prompt, informed response and always answer the phone in person! Our services team is waiting to help: 0870 251 7010 www.arrowecs.co.uk/services consultancybooking@arrowecs.co.uk
  • 6. Technology training for the real world Organisations are increasingly reliant on sophisticated IT systems to drive their business forward. This growing dependence on technology means professional training has never been more critical to your business. End-user training Instructor led online World-class training Training with Arrow ECS equips IT training facilities professionals – your own and your Through a virtual classroom you can The setting in which you learn adds greatly customers’ teams – with the knowledge access live online learning from our expert to the success of the training experience. to gain maximum return on investment in instructors. With a packed schedule of In fully equipped Arrow ECS training technology and eliminate the business topics delivered in three-hour bite-sized facilities across the country, we’ve created risks of interruptions to service. Through sessions, we can provide a flexible the perfect learning environment, where guided hands-on practice, you'll develop approach to learning. delegates can concentrate on acquiring the skills and knowledge to resolve and practising new skills away from the real-world IT issues. pressures of work. The effortless way to sell training Accreditation Advice on the training We can provide you with a tailor-made With training support from Arrow ECS, training website, fully branded with your that’s right for your you’ll gain the accreditations required by own corporate identity, and training business leading vendors. As well as being collateral, completely free of charge. In Our training sales team can advise on the mandatory in many cases, success in offering training, you differentiate your most appropriate courses, provide achieving industry approved accreditations business, keep out the competition, lock in guidance on pre-requisite training, send can bring incremental business benefits, your customers, and make attractively out joining instructions and advise on including privileged access to the product high margins – all with minimal effort. accommodation. Specialist vendor roadmap, sales and marketing tools, Among the benefits of using the Arrow combination workshops, closed courses special pricing arrangements, and other ECS Education Partner Portal are: zero and on-site training can also be tailored to additional vendor support. Importantly, upfront investment, fully branded training individual requests. gaining these accreditations also demonstrates to your customers your materials, a maintenance-free website commitment to quality. and freedom of choice as to which vendors you promote. Your customers have easy access to a live view of IT courses and available dates by vendor and can then book online, meaning minimum effort and involvement for your team.
  • 7. Why partner with Arrow ECS for education services? We’ve invested in every aspect of our Education Services, our people, facilities, equipment and training offering to help you to acquire essential skills for the rapidly changing technology landscape. • Outstanding Education Centres in London, • Access to the hardware and software equipment Reading, Manchester, Nottingham, Harrogate, necessary to become fully proficient Glasgow and Edinburgh • A breadth of approach to training and knowledge • State-of-the-art classrooms, with break-out transfer that goes beyond the classroom to areas for delegates to relax include instructor led online training • Comprehensive portfolio of scheduled and • Flexibility to offer on-site training bespoke courses, through which 10,000 students a year acquire news skills and knowledge • Well established partner programme • Industry awards and vendor accolades • Regular information updates via social media demonstrate our commitment to quality including Twitter and LinkedIn Our training team is waiting to help: 0870 251 1000 www.arrowecs.co.uk/training trainingsales@arrowecs.co.uk
  • 8. About Arrow ECS Arrow ECS is an information technology distributor specialising in providing end-to-end IT infrastructure solutions including data storage, servers, enterprise software, network security, unified communications and virtualisation. Working with our channel partners, we optimise the efficiency with which organisations can store, manage, protect and deploy their data, equipping them with secure access to business-critical information any time, from any location, on any device. Our deep technical understanding is reinforced by strong business relationships and continually monitoring rapidly changing IT markets for the latest product advances and emerging technologies. Through close alliances with the world’s leading IT vendors, we deliver innovative solutions, complemented by an impressive portfolio of expert professional services and IT training. With over 25 successful years in the IT industry, we have the skills and experience to support our channel partners from initial consultation, planning and design, through engineering build to implementation. In doing so, we enable our partners to deliver even more value to increase their customers’ competitive edge. Arrow Enterprise Computing Solutions (ECS) is a business segment of Arrow Electronics Inc. More details are available at www.arrowecs.co.uk Head Office London Office Reading Office Nottingham Office Nidderdale House Fourth Floor Building 1320 Woodside House Beckwith Knowle The Royal Exchange Arlington Business Osier Drive Otley Road London Park Sherwood Park Harrogate EC3V 3LN Theale, Reading Nottingham HG3 1SA Tel: 020 7786 3400 RG7 4SA NG15 0DS Tel: 01423 519000 Fax:020 7786 3444 Tel: 0118 971 1511 Tel: 01623 500200 Fax:01423 519250 Fax:0118 971 1522 Fax:01623 500201 0870 251 7010 www.arrowecs.co.uk/services consultancybooking@arrowecs.co.uk Copyright ©2011 Arrow ECS. All rights reserved. Company registered number 3952678.