Opsporing 2.0 - van crowdsourcing naar cocreatie #burgerparticipatie
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Opsporing 2.0 - van crowdsourcing naar cocreatie #burgerparticipatie
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Opsporing 2.0 - van crowdsourcing naar cocreatie #burgerparticipatie
- 1. Opsporing 2.0: crowdsourcing en #burgeropsporing Landelijke netwerkbijeenkomst sociale media Openbaar Ministerie Arnout de Vries, 25 juni 2012
- 2. Beginnen bij de basis: slim kijken 1 minute ago Dilemma’s bij burgeropsporing 5 minutes ago Opsporing 2.0 experimenten uit de praktijk 10 minutes ago 4 manieren van gebruik van sociale media: kijken, zenden, vragen en interacteren 15 minutes ago Sociale media: “Be the change…” 20 minutes ago
- 3. Thesis presentation, Richard Stronkman 2
- 4. 3 25-6-2012 11:52 Titel van de presentatie
- 8. Nieuwe werkwijzen Managen van overvloed (geen schaarsheid)
- 9. new attitude There is an inverse relationship between control and trust – David Weinberger
- 10. "The purpose of an organization is to enable ordinary humans beings to do extraordinary things." - Peter Drucker Maar… laat de crowd zich managen?
- 11. …we need new thinking! We cannot solve problems by using the same kind of thinking we used when we created them - Albert Einstein
- 12. Crowdsourcing is van alle tijden… Crowdsourcing van een probleem dat onoplosbaar leek: plaatsbepaling op zee; het bepalen van een oost-west positie (lengtegraad). De beste wetenschappers en zeevaarders konden dit probleem niet oplossen, en dat terwijl handel op zee de economie en maatschappij dreef. Het Britse parlement bood £ 20,000 pond prijzengeld (vergelijkbaar met €3.52 miljoen nu) voor de oplossing, aangezien transportkosten hoog waren. Uiteindelijk kwam een lokale timmerman John Harrison met zijn zeeklok - 1730 en klokkenmaker John Harrison met de oplossing: de zeeklok (chronometer). http://kunst-en-cultuur.infonu.nl/geschiedenis/50486-het-geheim-van-de-lengtegraad-ontsluierd.html
- 14. 4 manieren van social media gebruik
- 15. 1. Kijken Gatorade mission control KLM Social media Hub Dell listening command centre mobiel gebruik
- 16. 2. Zenden
- 21. Sociale media en opsporing
- 22. 21 25-6-2012 11:52 Titel van de presentatie Bij iedere zaak overweeg ik sociale media als informatiebron?
- 23. 3. Crowdsourcing
- 24. 3. Crowdsourcing en opsporing 2.0 seed harvest
- 25. Bij iedere zaak overweeg ik burgeropsporing als mogelijkheid
- 26. Case: Vancouver Canucks riots 2011 Meer dan 1000 ID tags op (stitched) foto’s van de crowd via Facebook
- 28. Social media recherche game I.C.E Division (werknaam) Los online complexe zaken op met je vrienden
- 30. Vergroten bewustzijn burgers, fun (gamification) en… oplossingen!?
- 31. Wisdom of the crowd: aandragen van scenario’s
- 32. Alles wat op sociale media staat, mag gebruikt worden (open bronnen)
- 35. Het cyclische proces van signaal tot intelligence
- 37. Van crowdsourcing naar co-creatie! Co- creatie
- 38. 4. Dialoog in de gehele beleidscyclus Wetenschap Media Pressiegroepen Agendering Registerhouders Politiek Evaluatie Formulering Overheden Adviesraden Toezichthouders Toezicht, Besluitvorming handhaving Openbare besturen Volksvertegenwoordiging Implementatie Uitvoeringsorganisaties Bedrijfsleven
- 39. Vraag hulp op diverse onderdelen (Mee)beslissen Coproduceren Adviseren Raadplegen Informeren Plek op Agendering Formulering Adoptie Implementatie Handhaving / eparticipatieladdder Evaluatie Fase in beleidscyclus
- 40. (Mee)beslissen Coproduceren Adviseren Raadplegen Informeren Plek op Agendering Formulering Implementatie Handhaving Toezicht / eparticipatieladdder evaluatie Fase in beleidscyclus
- 42. Dilemma’s Are they with you or against you?
- 43. They break the rules…
- 44. “The crowd produces mostly crap.“ – Jeff Howe
- 45. The crowd can destroy your brand/company
- 46. “They can destroy your brand/company“ there is no common language…
- 47. Crimesourcing
- 48. Feiten of fictie… ?
- 49. Expanding user roles in digital television Wat is relevant… ?
- 50. Is de massa wijs of dom?
- 51. Er zijn teveel en veranderende kanalen en bronnen….
- 52. Ethische code of regels van de wet?
- 54. Creativity breaks rules and conventions 42 A lot of crap, but they know best in the end from to Fear no evil, love thy enemy The common language is passion Let’s build on trust together: open dialogue! ... Crowdsourcing doesn’t solve everything…
- 56. Social media SWOT S W sociale media O T
- 57. Sterktes van sociale media Zwaktes van sociale media 1. Altijd & Overal 2. Lage drempel 1. Intensiteit 3. Snel 2. Toegangsdrempel 4. Direct 3. Snel veranderlijk 5. Transparant 4. Overload 6. Dialoog 5. Transparant 7. Rijk en divers 6. Decentraliteit 8. Persoonlijk 7. Onvolwassen Zwaktes 8. Waarde onduidelijk Sterktes sociale media Kansen Bedreigingen Kansen van sociale media Bedreigingen van sociale media 1. Bereik 1. Miscommunicatie 2. Vereniging 2. Digitale kloof 3. Involveren 3. Chaos 4. Beinvloeding 4. Geen controle 5. Nieuwe waardeketens 5. Misbruik 6. Empowerment 6. Sociobesitas 7. Veranderlijk 7. Web 2.0 zeepbel 8. Waarde creatie 8. Beinvloeding
Hinweis der Redaktion
- Example case: Violence against first responders where the crowd (professionals from the field and civilians) were asked to come up with solutions. The best ideas were elaborated on through an on-line platform. See www.maakhetveilig.nl
- Student cops in the city of Groningen initiated a Facebook page and are active on Twitter to seek dialogue with students.
- Death threats (Dutch only) collected every day from Twitter
- Social media in combination with incidents asks for speed and high frequency (general expectations), whilst crisis communication asks for principles of care, legitimacy, trustworthiness/ reliability before a message is made public. More speed and higher frequency causes more errors, while late but complete and correct messages cause dissatisfaction, distrust or worse.One solution in combining both is sending out messages in between, where the public is waiting while being informed about the process as it develops (being open/fair about it, but not necessarily complete transparancy)
- Dare to ask. A very old principle of using the wisdom of the crowd. The early “wanted” posters from the Wild West are a good example of this. The case of “John Harrison” is also a good example of crowdsourcing in the 17th century (see wikipedia: http://en.wikipedia.org/wiki/John_Harrison).
- All are equal? (often, but mostly not the case in Pro_Am collaboration)Civilian participationvs police participation: who participates in safety and security matters? Since (social) safety always belonged to the civilians in the first place…
- Civilian or customer oriented ?? Mostly things are oriented around business processes, NOT cilivilans or customers (often organisations cannot deliver on their promise of doing what the customer wants).Alleen expertsExperts luisterennaarklanten en doendaarietsmeeCo-creatie samen met klantbeslissingennemen. Experts samen met klantenbepalenwatermoetgebeuren. Klantonderdeel van je waardeketen…
- "A person is smart. People are stupid.“ There are debates about the crowd being able to “self correct” and collective wisdom vs ‘group think’ phenomenaAnd also questions about all being equal and everyone having just as much power as the other. "The problem with the global village is all the global village idiots.“ On social media, just as in the real world, we see some voices are louder than others and some have more influence than others. Also currently the young, rich and highly educated people are online and with growing adoption rates social media will have a much better representation of the general public, including (for example) elderly people.
- Currently “the big five” in social media for the Netherlands are Facebook, Twitter, YouTube, LinkedIn and Hyves. But in a few years this might be a different landscape. Which channels do you include and what investments (tools, education, training, resources) are needed for each new channel? Each channel has its own “rules of engagement”. How is the crisis communication strategy, including social media, future proof?
- As an example: TNO has almost received the Dutch Big Brother award, for technology that detects deviant behaviour using CCTV’s. What about internet surveillance technologies, and what about using this knowledge to influence? (here, any form of communication is influencing the public, group or person). Ethics is an important topic for the European union, and has much debate about for example privacy and data protection. The whole chain or organisations play a role in this: end-users, social media providers, internet service providers, network providers, legislators, etc.