KM Australia Asia Pacific Congress

Early Bird
@KMAustralia tinyurl.com/KMaustraliafb tinyurl.com/KMlinked
exp: 17/06/11
$1495 + GST

KM
AGENDA C O L L A B O R AT I O N

2 0 1 1
KNOWLEDGE SHARING

TECHNOLOGIES

C O M M U N I C AT I O N

A U S T R A L I A Congress ELEARNING

1 8 - 2 1 J U L Y 2 01 1 - C R Y STAL P AL A C E L U N A P AR K , S Y D N E Y

#kmaus

C O N V E R S AT I O N S F O R C O L L A B O R AT I O N
AND CONNECTION

Pre s e n t a t i o n s f ro m k n o w l e d g e m a n a g e m e n t
p ra c t i t i o n e r s re p re s e n t i n g

United States Army Training and Doctrine Command (United States of America)
The World Bank & Global Indigenous Knowledge and Innovation Partnership (Iran)
Aussie Home Loans (Australia)
Daniels Sharpsmart (Australia)
University of Wollongong (Australia)
Production Services Network (Scotland)
Step Two Designs (Australia)
The George Foundation (Australia)
Singapore Armed Forces, MINDEF (Singapore)
National Australia Bank (Australia)
Minter Ellison Lawyers (Australia)

H o w t o s h a p e a n d c re a te t h e f u t u re o f k n o w l e d g e m a n a g e m e n t
An open interactive forum including three international KM gurus:
Ron Young, Chief Knowledge Officer, Knowledge Associates International Limited (United Kingdom)
David Gurteen, Director, Gurteen Knowledge (United Kingdom)
Nicolas Gorjestani, The World Bank & Global Indigenous Knowledge and Innovation Partnership (Iran)

w w w . kmaustralia . com

KM
A U S T R A L I A
A s i a Pa c i f i c 2 0 1 1 Congress

DAY ONE – Tuesday, 19 July 2011 DAY TWO - Wednesday, 20 July 2011
8.30 Registration and refreshments 8.30 Registration and refreshments

9.00 Chairperson’s opening remarks 9.00 Chairperson’s opening remarks
David Gurteen, Director, Gurteen Knowledge (United Kingdom) David Gurteen, Director, Gurteen Knowledge (United Kingdom)

9.15 International practitioner’s keynote address: Management mindsets in the 21st 9.15 International practitioner case study: Networking as ‘The way we do business
century around here’- a Production Services Network case study
» Exploring the intangibles that are most difficult to address in growing and nurturing » Infusing a knowledge sharing culture in a globally expanding organisation
a knowledge sharing and learning culture » Achieving a networking culture where people share as part of normal business
» Perspectives on mindset and behavioural challenges in organisational renewal that » Addressing issues of mutual trust, personal awareness of skills and resource
impact the knowledge ecology of an organisation investments
» Changing organisational culture to create the winning enterprises of the 21st century » Examples of where PSN clients have benefited from such networking
that thrive on collaboration and innovation Alan Thompson, Global Knowledge Manager, Production Services Network (Scotland)
Nicolas Gorjestani, Former Chief Knowledge and Learning Officer, The World Bank;
Executive Director, Secretariat, Global Indigenous Knowledge and Innovation 10.00 Event partner session: TBA
Partnership (Iran)
10.45 Exhibition break and networking
10.00 Executive corporate partner session: TBA
11.15 Interactive “Go and complexity” session part 2: Organisational strategies,
10.45 Exhibition break and networking communication and collaboration
Most organisational learning and innovation takes places through collaboration in
11.15 Interactive “Go and complexity” session part 1: Praxis using a complex board game small group settings. Team building programs incorporating the playing of Go*Team
The ancient games of Go and Chess have been used as metaphors for the Complex have proved eminently suitable in developing the capability to apply the Complexity
and Complicated domains respectively. Learning the difference is a great way to Theory to the workplace. This session will help you:
recognise and explore complex environments for appropriate practice and » Appreciate elements of Complexity Theory as applied to self-directed teams
management. This session will help you to: » Get tips for encouraging adoption of these elements for strategic innovation in the
» View complexity theory in a tacit and engaging way workplace
» Apply this to how you look at business and managing change » Appreciate the value of play in exploring the complex domain
» Discover the game of Go as both a metaphor and a brain training exercise for Facilitated by: Stuart French, Business Systems Manager, Daniels Sharpsmart;
managing success in complex environments Dr Helen Hasan, Associate Professor, Information Systems; Director of the Social
Facilitated by: Stuart French, Business Systems Manager, Daniels Sharpsmart; Innovation Network, University of Wollongong
Dr Helen Hasan, Associate Professor, Information Systems; Director of the Social
Innovation Network, University of Wollongong 12.00 International practitioner case study: Moving towards a knowledge-based
organisation
12.00 Australian practitioner case study: The role of communication and knowledge » Understanding the usefulness of KM in daily work
management in establishing multinational philanthropic support for health research » Re-wiring work processes and exploiting the IT system set up for organisation-wide
» The communication challenges of working across Australia, England, China and India knowledge activities
» Creating systems to capture knowledge and communicate this across these markets » Equipping our people with new competencies
» How the George Institute is applying current health knowledge to improve health Kim Hai Neo, Head, KM Office, Singapore Armed Forces, MINDEF (Singapore)
outcomes for people in the developing world Singapore Armed Forces is the overall winner of the Asia MAKE Award
Susan Murray, Executive Director, The George Foundation
12.45 Extended exhibition break and networking
12.45 Extended exhibition break and networking
1.45 Australian practitioner case study: Catering for the modern day knowledge worker:
1.45 Australian practitioner case study: Informal knowledge sharing through skills and capabilities that facilitate collaborative knowledge work
social online learning This session is designed to challenge your concepts of organisational learning,
» Measuring the appetite for social learning via online technologies such as virtual collaboration and knowledge work and will begin to shed light on the importance
classrooms, podcasting and online learning spaces of new skills for workers that truly engage in knowledge work. Specifically you will
» Defining basic requirements and functionality for online learning technologies hear about:
» Methods for distributing social learning throughout the organisation » How managing a distributed workforce requires a new framework for skills delivery
» Lessons learned and next challenges » How appreciative inquiry is providing a shared leadership framework to allow
Cheryle Walker, Manager Virtual & eLearning, Organisational Capability, National individuals to leverage information in context to excel in their knowledge work
Australia Bank (NAB) » Why collaboration is not “connection” and why connection is vital for successful
knowledge work
2.30 Lead corporate partner session: TBA » Why the methods for sharing and capturing knowledge will need to change
» Why workplace constraints foster greater innovation and promote skills acquisition
3.10 Exhibition break and networking Rob Wilkins, Head of Learning & Development, Aussie Home Loans

3.40 Open interactive forum: What is the future of KM? And how do we influence it? 2.30 International practitioner case study: US Army KM perspective… where the action is!
Hear the thoughts from three international knowledge management experts on how » State of knowledge management in the US Army: a balancing act
to shape and create KM’s future and then have the opportunity share your thoughts » Advances in KM from a practice perspective: how KM supports command and
and interact with the speakers and the group. organisational mission, informs senior leaders and supports the enterprise
Facilitated by: » The ‘way ahead’ for KM in the US Army
Ron Young, Chief Knowledge Officer, Knowledge Associates Joseph Oebbecke, Chief Knowledge Officer, United States Army Training and Doctrine
International Limited (United Kingdom); Command (United States of America)
David Gurteen, Director, Gurteen Knowledge (United Kingdom);
Nicolas Gorjestani, Former Chief Knowledge and Learning Officer, The World Bank; 3.15 Exhibition break and networking
Executive Director, Secretariat, Global Indigenous Knowledge and Innovation »
Partnership (Iran) 3.45 Australian practitioner case study: How new technologies can help knowledge
management
4.50 Chairperson’s closing remarks and end of day one » Role of social and collaborative tools to support KM
» Integrating business systems and data
5.00 Networking drinks » Global examples from Intranet Innovation Award winners
James Robertson, Managing Director, Step Two Designs

4.30 Concluding collaborative discussion: Making knowledge management actionable
» Sharing what you’ve learnt during the two-day conference
» Collaborating on the best practices in knowledge management
» Sharing practical take-away tips and tools on doing KM initiatives
Facilitated by: Anthony Loschiavo, Know-How Manager, Minter Ellison Lawyers

#kmaus 5.15 Chairperson’s closing remarks and end of conference

For more information on our workshop facilitators please visit
the workshop tour now showing at www.kmaustralia.com
Pre-conference workshop: Monday, 18 July 2011 or email aga@arkgroupasia.com

Workshop A Knowledge sharing is a key issue for knowledge management and for organisational success. But real
knowledge sharing requires an open mindset and continues to be a challenge for many organisations. In fact, it
Implementing the Gurteen Knowledge Cafe
can be difficult to even get people to talk openly to one another other about their specific corporate interests,
opportunities and responsibilities. One way of energising an organisation to achieve real knowledge sharing
Registration: 9:00am
benefits is the use of Knowledge Cafés. A Knowledge Café is an effective vehicle for opening up conversations
Workshop starts: 9:30am
and discussions that lead to sharing. One way of thinking of the Knowledge Café is as a tool that is used to
Workshop ends: 4:30pm
share tacit knowledge. It can be used within teams or Communities of Practice to question entrenched
Facilitated by: David Gurteen, Director, Gurteen Knowledge
assumptions, to help facilitate learning from others and gain a deeper collective understanding of a
subject – through conversation.

Post-conference workshops: Thursday, 21 July 2011
Workshop B Knowledge managers frequently find themselves preoccupied with fighting defensive actions around
A participatory planning process for knowledge understanding and buy-in, instead of directly planning, orchestrating and executing knowledge management
management projects strategies and programmes. In this workshop Edgar Tan will take the participants through a facilitated and staged
participatory planning process to:
» Diagnose specific pain points in the operations that can be supported through KM
» Identify cultural factors that support or inhibit more effective knowledge sharing and use
Facilitated by: Edgar Tan, Co-Founder, Straits Knowledge, Exco
» Focus managers on the areas they believe are of highest priority to them
Member, Information and Knowledge Management
» Help managers identify appropriate KM approaches, methods and tools to support their priority areas
Society (iKMS)

Harnessing knowledge is not an end in itself. It is usually part of a broader business transformation program. An
Workshop C effective knowledge and information management strategy should support an organisation as it seeks to deliver
Using SharePoint to drive a transformational against its business strategy. Knowledge management success is therefore a mix of short term wins as well as
change agenda demonstrating a long term approach to improving organisational KM maturity. This workshop will provide:

Registration: 8:30am » A short presentation looking at what is driving change in knowledge management and a quick translation
Workshop starts: 9:00am guide to assist you convert CEO speak into knowledge management results
Workshop ends: 12:00pm » A hands-on opportunity to estimate your organisation’s knowledge management maturity and ensure you
Facilitated by: Jenepher Surbey, Principal Consultant, achieve maximum business outcomes from your knowledge management strategy
Unique World » A means to map your strategic direction to SharePoint quick wins

Workshop D This half-day workshop looks at a specific knowledge sharing platform that uses the narrative approach to help
Harvesting tacit knowledge harvest key elements of the tacit experiences in organisational life. The learning material is based on Nicolas’
operational experience with pioneering and managing the World Bank’s Debriefing Programme, which won the
APQC International Best Practice Award for knowledge retention. The workshop will focus on effective approaches
for:
Facilitated by: Nicolas Gorjestani, Former Chief Knowledge
» Designing a debriefing platform for harvesting tacit knowledge
and Learning Officer, The World Bank; Executive
» Developing good stories and narrative to help promote organizational change
Director, Secretariat, Global Indigenous
» Measuring programme impact through a results framework to monitor inputs, outputs and outcomes
Knowledge and Innovation Partnership

Workshop E
Understanding the four dimensions of knowledge Effective knowledge management is only possible when all four dimensions of KM: personal, team, organisation
and inter-organisation, are implemented fully as part of a holistic organisational approach. If any key aspect of any
management: personal, team, organisation and
dimension is missing, the result will be mediocre at best, and likely fail, at worst. Many organisations have only
inter-organisation
partially focused on this critical issue to date. Furthermore, the strategies, processes, methods and tools are
situational and will therefore vary according to each organisation and to each of the four dimensions.
Registration: 12:30pm
Workshop starts: 1:00pm
This workshop looks at each dimension in detail, in the context of extraordinary, strategic, and operational KM
that is more ‘principles led’.
Facilitated by: Ron Young, Chief Knowledge Officer,
Knowledge Associates International Limited

Workshop F
Within the US federal government, the military took a lead role in pioneering knowledge management.
Successful KM endeavours and models
This workshop will present the success stories that could serve as models for other organisations.

Registration: 12:30pm » The challenges, barriers, and successes that underlie KM adoption
Workshop starts: 1:00pm » Blueprint of a KM approach to achieving large enterprise KM adoption
Workshop ends: 4:00pm » Lessons learned from TRADOC’s KM endeavours and their impact on shifting the KM culture
Facilitated by: Joseph Oebbecke, Chief Knowledge Officer, » Real world examples of how to capture and re-use knowledge
United States Army Training and Doctrine » How the Army uses Web 2.0 efforts to support mission objectives
Command

Workshop G This half-day workshop looks at specific ways of leveraging Indigenous knowledge in development. The workshop
Learning from Indigenous knowledge systems learning material is based on Nicolas’ operational experience in harvesting effective Indigenous practices from
around the globe, and designing programs to support community empowerment through the effective use and
sharing of the intellectual capital that is embedded in traditional community-based knowledge systems.
Registration: 12:30pm
The workshop will focus specifically on effective approaches for:
Workshop starts: 1:00pm
» Organising Indigenous knowledge “community-to-community” learning exchanges
Facilitated by: Nicolas Gorjestani, Former Chief Knowledge
» Promoting grass-roots innovation and appropriate mechanisms to protect Indigenous knowledge
and Learning Officer, The World Bank; Executive
» Building partnerships with the scientific community for the validation of Indigenous knowledge
Director, Secretariat, Global Indigenous
Knowledge and Innovation Partnership

AG-WEB

Workshops (select a / b / C / d / E / F/ g )
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environment there are only
15 spots available for
each workshop.

Conference
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For complete workshop and programme details please visit Two-day Congress $1695 + GST = $1864.50
www.kmaustralia.com or contact Ark Group Australia on: Congress Early Bird
exp: 17/06/11 $1495 + GST = $1644.50

Email: aga@arkgroupasia.com
Full Day Pre Forum Workshop A $995 + GST = $1094.50
Phone: +61 1300 550 662
Half Day Post Forum Workshops
Workshop B $695 + GST = $764.50

Signature Workshop C $695 + GST = $764.50

I have read and accepted the booking conditions Workshop D $695 + GST = $764.50
Workshop E $695 + GST = $764.50
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Workshop F $695 + GST = $764.50
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Booking conditions
1. Bookings can be submitted at any stage prior to the ƒ For cancellations received less than 30 days prior to
event, subject to availability. A limited allocation is being the event, the full delegate rate must be paid and no
held and booking early is therefore recommended. In refunds will be available.
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Group Australia the total amount will be refunded. telephone are subject to these booking conditions.
2. Payment must be received in full prior to the course. 6. All cancellations must be received in writing.
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subject to variation without notice. circumstances beyond their control which lead to the
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accepted, the delegate will be liable to the following 8. All bookings, whether Australian or overseas will be
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ƒ In the event of a cancellation being between 45 and accommodation and visa requirements.
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Sponsorship Manager
Email: aga@arkgroupasia.com
WEb: www.arkgroupaustralia.com.au
Phone 1300 550 662 or email Post: Send the completed registration form to Ark Group Australia Pty Ltd,
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