1. ICT Governance
Karen Scott Davie
Chief Information Officer
NSW Business Chamber
ksd@nswbc.com.au

2. Agenda
Why is ICT Governance important for the business?
Key IT Governance Decisions
ICT Principle Decisions
Case Studies
• Professional Services organisation
NSW Business Chamber
Lessons Learned
Q&A

3. Why is ICT Governance important?
ICT Business Principles
• Leverage economies of scale
• Standardise processes and technologies where
appropriate
• Common tools and business diversity
(one ERP systems)
• Cost Control and Operational Efficiency
• Alignment and responsiveness to negotiated
business requirements

4. Key ICT Governance Decisions
• ICT Principles decisions
• ICT Architecture decisions
• ICT Infrastructure decisions
• ICT Investment and prioritisation decisions
• Business Applications needs
5 key interrelated ICT decisions

5. ICT Principle Decisions
• High level statements about how ICT is used in the
business
• Aim to gain above industry-average business value
from ICT
• Clarity and focus enterprise decisions
• Optimises the business’ results

6. Case Study
NSW Business Chamber
Video

7. Our ICT Goals
• Compliance with ICT Governance & Risk
Management
• Architectural integrity
• Consistent, flexible infrastructure
• Rapid deployment of applications – new/changes and
enhancements
• Measured, improving and communication value and
responsiveness

8. Business Benefits of ICT Governance
Enable the business as a whole
Ensure information integrity
Promote common customer view
Promote consistent architecture
Reuse before buy; buy before build
Manage ICT as an Investment

9. Change Management

10. Change Approach
• Change Advisory Board
• Formal Submission required for (including reasons
and specific outcomes);
• Small
• Medium
• Large

11. Change Items
• Development of Corporate Applications/Systems
• Infrastructure – New/Change/Enhancement
• Procurement of ICT defined services $1000
Hardware and Software
• SLA’s
• Service / Support of ICT
• Security
• Change of Technology – National
- Server/Desktop

12. ICT – who we are and what we do
12

13. ICT Strategy 2012FY
Main Business
Output
Major Business
ICT Projects
Core Systems
Core Systems
All new systems must be integrated with
All new systems must be integrated with
the core systems and productivity tools
the core systems and productivity tools

14. ICT Roadmap July 2011 to June 2012
Cost savings, Vendor Management
Acquisitions, ICT Cost Savings
Integration projects
ACA ICT Taskforce
RFT Telecommunications Contracts
Innovation
DMS SharePoint upgrade
Process Improvement
ACA ICT Taskforce People Development
Acquisitions, ICT Integration projects
CMS platform Corp Website Strategy
ICT Service Delivery, Mgmt Reporting
DRP Implementation & BCP
Application Enhancements, Upgrades &
Continuous improvement
ICT Education program
Note: ICT Blackout periods 18 Dec 2011 to 10 Jan 2012 and 23 June to 7 July 2012 for any application changes

15. Strategic Process
Vision
Mission
Corporate plan
Business Plans
Operational Plans
Technology Plan / Service Level Agreement
HR plan…
PMO
Project reporting
KPI Tracking
Products or Services
Client satisfaction Survey
Profit

16. NSWBC ICT Continuous Improvement
Model Sm
art
,E
ffic
T
i
IC
res ent u
t e
en xibl
ou se
rce of
nm Fle
s ICT
viro nd
En st a
bu
Ro
re,
cu
Se
Effe
ctive Partne
T
d IC
&V
erne
alua ng
Gov
ble
ri
Inte
Well
rnal
Reduce Complexity

17. ICT Engagement Strategy Model
Outcomes Organisational Strategy and
Competitive Differentiation
ICT
Eng
Outputs Alignment and
business
age
transformation
me
nt
Inputs Operational
excellence

18. Lessons Learned

19. Questions & Answers