Hard-working, dedicated, ambitious, looking for better opportunity to enhance my career goals

1. Arif Wallani 55 Pettigrew Court, Markham, ON, L3S 1K4.Email: awallani@live.ca. Tel:
(905) 946-9639
Attn. Hiring Manager
RE: Customer Service/ Account Management/Client Services Position
Attached please find my resume, elaborating on my skills and attributes, and my education
background which, I would like to bring it to your team and organization. Allow me to highlight
some of my skills; attributes qualifications which I think are highly important to your team and
organization.
I am hardworking, dedicated and a strong team player. I possess 13 years of Customer service
experience, and account management experience. I have strong leadership skills, training and
team building skills. My present employment, has not only enhanced my client service skills,
but has also allowed me to advance my communication skills through daily correspondence via
emails, fax, and tele-communication. I have strong experience in entering data, sending out
quotes, entering orders, and answering queries questions, up-selling products and services to
existing and new potential clients. At present, I support P&G dental clients.
I possess strong computer skills and ama certified PC technician with A+ Comptia certification.
I have experience in hardware and software installation, system upgrades as well as setting up
new offices. In addition, I possess a BA degree in Liberal & Professional studies from York
University with a major concentration and Human Resources and Marketing. I have recently
completed my Human Resources management Certificate via Seneca College.
I am seeking for a full-time , long term employment opportunity, which will allow me to utilize
my learnt and acquired skills and become a strong asset to the team and organization in
totality. I am certain that, if given opportunity, I will do my best and become a strong asset to
your core and the whole business organization.
For your consideration, I have attached my resume. I can be reached at 905-946-9639 or
emailed at awallani@live.ca.
Thanking you in advance and am looking forward in hearing from you.
Yours truly
Arif Wallani

2. Arif Wallani 55 Pettigrew Court, Markham, ON, L3S 1K4. Email:
awallani@live.ca – Tel: (905) 946-9639
Profile
A Hardworking, dedicated teamplayer,trustworthy, enjoyschallengesandthrivesthroughafastpaced,
on-goingchallengingbusiness environment.Seekingforanopportunitywhere Icanutilize mylearntand
acquiredskillsand become astrongprofessionalassettothe teamand the whole organization.
Professional Skills
 Strong Computer skills,proficientwith Micro-Soft Word,Excel, Power Point, Out-Look
 Account management skills
 OfficeAdministrativeskills
 Data Entry
 Coordinating and organizational Skills
 Comptia A+ Certified Technican
 Analytical and Strongdecision makingskills
 Negotiating and Problem Solvingskills
 Strong leadership and team driven skills
Acquired Skills
 Strong People Skills
 Multi taskingSkills
 Team building
 Time management Skills
 PrioritizingMulti-tasks
 Account management Skills
Sales/Customer Service Skills
 5 years of Customer Servicecall centre
experience.
 Selling products or services over the
phone or via web mail
 Strong Persuasion skills
 Result oriented
 Detailed oriented
 Strong people skills and call management
skills
 Experience in assisting clientwith products
and services,
 trackingshipments
 Processing incomingcall orders and
routine order shipments
 Assistingaccountmanager with order tools
and order entry
Administrative Skills
 Strong experience in routing and managingincomingmail and emails
 Detail oriented
 Strong ability to use computers for word processing,spreadsheet, databasemanagement, and other
applications
 Strong understandingof level of confidentially,and attention to detail
 Workingknowledge of bookkeeping tasks
 Experience in managingbusiness correspondence
 Goal oriented and can work independently and as well as partof a team
Technical Skills
 Proficient with Hardware& Software Installation
 Achieved Comptia A+ Certification
 Experience troubleshooting via phone and hands on

3.  Familiarwith OperatingSystems i.e. Xp, Vista,Win 7
 Software installation on I-pads / tablets
 Experience workingwith various Brands ie. IBM, DELL, HP, ACER, Apple etc.
 Experience with infra-structuresetups
Employment History
 September2009 – To-date - Organization:PFSWEBINCsupportingP&G(Crest& Oral B)
clients.Position: ClientService Representative (CSR).
 October 2007 – MAY2009 - TravelledtoAfrica(Forpersonal reason).
 October 2006 – Oct2007 - Organization:IBMCanada.
Position: BidManager (contract Position)
 Responsible forapprovingbids
 Dailycommunicationwithotherbidmanagers
 AnsweringqueriesonIBMx- series,parts
 Creatinga newaccounts,
 Processing ordersforsales staff andAccount managers
 Respondingtoemailsand sendingoutbidapprovalstothe distributors
 Assisting with purchase orders, order processing
Education
Certification Achieved
 Human Resources Management Certificate (HRM)
 Mental health firstAid Canada Certificate(MFAC)
 MicrosoftCertifiedSystemAdministrator (MCSA)
 Microsoft CertifiedTechnologySpecialist (MCTS)
 MicrosoftCertifiedProfessional (MCP)
 A+ ComptiaTechniciancertification.
 First Aid,CPR certification
 BA inLiberal & Professional Studies withMajorfocus in Human ResourcesManagementand
Marketing.
Institution:YorkUniversity
Graduated: October 2003

4. Employment References
 Upon request