eCommerce is new for many sellers and often times the path to full eCommerce to ERP integration is not fully mapped out. Many IT and eCommerce departments stop at simply transacting without full ERP integration. Come listen to sellers share their stories about how they successfully matured from simply transacting to full ERP/eCommerce integration with their customers.

1. #AribaLIVE
Integration Options:
Ways to Better Integration
Byron Wilkinson,
Consultant E-Business, Computacenter Group
Christian Traud,
Business Services Director e-business, Computacenter Group
Petr Havelka
Director, Network Integration, Ariba
© 2014 Ariba – an SAP company. All rights reserved.
@ariba

2. Integrating to Ariba: Several Options
• No Integration
Manual download and PO Flip
• cXML or EDI
Mapping/middleware behind the firewall
• Cloud-based Integration
Mapping/middleware in the Cloud
2 © 2014 Ariba – an SAP company. All rights reserved.

3. Today’s Presenters
• Byron Wilkinson
Consultant E-Business, Computacenter (UK)
• Christian Traud
Business Services Director E-Business, Computacenter (DE)
• Petr Havelka
Director, Network Integration
3 © 2014 Ariba – an SAP company. All rights reserved.

4. INTEGRATION OPTIONS:
WAYS TO BETTER INTEGRATION
Byron Wilkinson, Consultant E-Business, Computacenter (UK)
Christian Traud, Business Services Director E-Business, Computacenter (DE)
4 © 2014 Ariba – an SAP company. All rights reserved.

5. Computacenter
…delivers IT services and solutions that enable our customers to achieve their goals
© 2014 Ariba – an SAP company. All rights reserved.5
Germany
Aachen, Berlin, Bielefeld, Bonn, Cologne, Erfurt,
Essen, Frankfurt, Greven, Hamburg, Hanover,
Heilbronn, Kassel, Kerpen, Kiel, Leipzig,
Ludwigshafen, Munich, Nuremberg, Oberhausen,
Ratingen, Rostock, Saarbrucken, Schwerte,
Stuttgart, Wolfsburg
France
Antony, Bordeaux, Dijon, Grenoble, Lille, Lyon,
Nantes, Nice, Orléans, Paris, Rennes, Rouen,
Toulouse
Benelux
Luxemburg, Zaventem
Switzerland
Dietikon
• Revenue £ 2.91 billion
• Employees 12.300
• Profit before tax
£ 71,3 million
UK
Birmingham, Cardiff, Edinburgh, Hatfield, London, Ma
nchester, Milton Keynes, Nottingham, Reading
WhatwedoOurmarketOurPartners
• Medium - large private sector companies
• Public sector
• Technology Solutions & Systems integration
• Multi-year outsourcing service arrangements
• Supply of hardware and software technologies
UK
Birmingham, Cardiff, Edinburgh, Hatfield, London, Ma
nchester, Milton Keynes, Nottingham, Reading

6. Milton Keynes, UK
Barcelona, Spain
Cape Town, South Africa
Kuala Lumpur, Malaysia
Erfurt & Berlin, Germany
Sheffield, UK
Hatfield, UK
Nottingham, UK
Paris, France
Timisoara,
Romania
Dallas, US
Mexico City,
Mexico
Germany – Erfurt, Berlin
• 529 Staff / 482 Agents / Current
Capacity 530 (expansion up to 725)
• 24 hour German, English, Polish
South Africa - Cape Town
• 230 Staff / 40 Agents / Current
Capacity 400
• 24 hour coverage in English
UK - Milton Keynes, Hatfield,
Nottingham, Sheffield
• 470 Staff / 431 Agents / Current
Capacity 581
• 24 hour coverage in English
Int’l Service Centre -
Barcelona, Kuala Lumpur
• 570 Staff / 500 Agents / Current
Capacity 716
• 24 hour Multilingual coverage
France - Paris (Roissy)
• 35 Staff / 28 Agents / Current
Capacity 70
• 16 hour coverage in French English,
Spanish and Italian
Computacenter Group Service Desk
© 2014 Ariba – an SAP company. All rights reserved.6

7. E-Business Solutions Are Inextricably
Linked with Our Company Strategy
“Contemporary E-business solutions are about user
enablement for our customers and for us critical in
delivering a profitable scale based operations ...”
© 2014 Ariba – an SAP company. All rights reserved.7
For us E-Business is the basis for growth
Adrian Priest
Group Inside Sales
Director

8. From Hype to Commodity: Without the
Right Strategy You Get Lost
• First experiences around year 2000
• Opportunistic approach
• Hype in market played many customers
into our hands
• Custom tailored solution per customer
• E-Business standards did exist –
the problem was there were many
© 2014 Ariba – an SAP company. All rights reserved.8
Visibility
Time
Technology Trigger
Trough of Disillusionment
Slope of Enlightenment
Peak of Inflated Expectations
Plateau of Productivity
E-Business is not always the best way

9. © 2014 Ariba – an SAP company. All rights reserved.9
Catalog/
basket of
goods
Quote
Customer Computacenter
Just the combination delivers a capable standard
The Challenge to Convince Customers
Is Not Just about Technology
• Flexible technical standards are
a necessary prerequisite
• The use of external partners can
help to gain scaled benefits
• Aligned processes are at least as
important as technology
• The earlier you are in touch the
better you do in the project

10. © 2014 Ariba – an SAP company. All rights reserved.10
But remember, there is an exception to every rule
Our Way to Better Integration
• Having an industrialized set of standards
around the whole sales cycle
• Business take on approach and team to
assess potential (ROI)
• E-Business Consultancy to influence
customers towards our standards
• Early engagements helps in having a
coordinated project flow

11. Did We Succeed with That Approach?
About 60% of our customers already have E-Business solutions
with us
We are electronically processing about 500,000 orders per year
Capable defined and used standards and a consistent take on
approach for new business
Some differentiating bespoke high-volume solutions
© 2014 Ariba – an SAP company. All rights reserved.11
Yes! But we are still aiming for more...

12. What Have Been Our Lessons Learned?
• Accept a certain degree of complexity
• Use industry standards and repeatable solutions
where you can
• Use external expertise where possible
• Get early a business take on approach in place
• Create visibility on the benefits and decide sensible
on special solutions
© 2014 Ariba – an SAP company. All rights reserved.12
...and you will get the most out of E-Business

13. Today’s Presenters
• Byron Wilkinson
Consultant E-Business, Computacenter (UK)
• Christian Traud
Business Services Director E-Business, Computacenter (DE)
• Petr Havelka
Director, Network Integration
13 © 2014 Ariba – an SAP company. All rights reserved.

14. What is Automation with Ariba?
• Tying your customer to your back office systems via Ariba Network
Order Processing and Shipping System
Accounts Receivable System
Product or Stocking Database
CRM System or Customer Database
ERP System
Sales Forecasting System
© 2014 Ariba – an SAP company. All rights reserved.14

15. Why Automate Your Connection?
• Automated communications are:
Faster
More accurate (45-60%)
More repeatable
Less expensive (60-75%)
Provides better customer
satisfaction
• This helps retain your customers
© 2014 Ariba – an SAP company. All rights reserved.15

16. Greater Accuracy = Faster Payment
Avoiding re-keying and human interpretation provides
greater accuracy
Decreased error rates leads to faster payment,
especially for invoices
© 2014 Ariba – an SAP company. All rights reserved.16

17. How to Automate? Ariba Integration
Options
© 2014 Ariba – an SAP company. All rights reserved.17
25 – 50
<500
In-house Technical Capability Required
EDI CSV
>300
>50
500
transactions
monthly
or
transactions
annually
invoices
monthly
or
invoices
annually
documents
annually
• High volume of
transactions
• Existing EDI
infrastructure
• Invoice only
• High volume of
transactions
• Lack infrastructure for
cXML/EDI
• Requires manual effort to
upload to Ariba Network
• High volume of transactions
• No need for additional
infrastructure/software
• Dell Boomi-supported SaaS
and on-premise applications
Sage Peachtree
Intuit Quickbooks
Microsoft Dynamics
• Other ERP/packages
supported can be built
cXML
>50
500
transactions
monthly
or
transactions
annually
• High volume of
transactions
• Human readable data
structure
• Recommended if not
already integrated
• Existing integration
capability

18. Introduction to cXML
• commerce eXtensible
Markup Language
• A protocol for real-
time, automated communication
between buyer and
supplier systems
© 2014 Ariba – an SAP company. All rights reserved.18

19. 19
cXML and EDI Documents in an
Integration Flow
• cXML documents correspond to paper documents that you
use every day
• For example
Purchase Orders
Invoices
Catalogs
Ship Notices
© 2014 Ariba – an SAP company. All rights reserved.

20. Who Should Be Involved?
• Typical integration teams include:
1. Integration Business Manager
– Sets strategy and negotiates with customer (e.g., which apps to integrate,
how to manage requests for customizations)
2. Integration Developer
– Initial build and test; ongoing operations
3. (Optional) Other Team Members
– Business owners of the processes: order ops, customer support, etc.
© 2014 Ariba – an SAP company. All rights reserved.20

21. Additional Considerations
• Transactions to support
• Extrinsics to support or negotiate
• Project plan and repeatable processes
• Toolkits
© 2014 Ariba – an SAP company. All rights reserved.21

22. Dell Boomi Integration Services
PO/INV
Supplier
Supplier
Supplier
DB
HTTPS
cXML
DB /
HTTPS
Supplier
Boomi
Atom
Boomi
Atom
Supplier
FTP / HTTPS
Boomi
Atom
Supplier
Supplier
Supplier
Boomi
Atom
Buyer
Buyer
Buyer
PO/CO
Boomi
Atom
Supplier
Supplier
Boomi
AtomINV
DB
INV /
INV Status
© 2014 Ariba – an SAP company. All rights reserved.22