As companies continue to globalize rapidly, the Source-to-Pay function within organizations has become even more critical and a strategic lever for driving significant business value. Executives across the globe are seeking more value from their business partners in all aspects of their respective organizations, elevating the importance of sourcing and procurement programs. The partnership between Symantec, a global security software giant, and Genpact exemplifies this organizational imperative. Join us in this session, as they share critical success factors in the transformation of Symantec's global Source-to-Pay function, the role of stakeholder collaboration, designing a new organizational model, and end-to-end process optimization to achieve the desired business outcomes. You’ll learn: how Symantec and Genpact drove more than $150 Million in savings; how procurement increased spend under management by 25%; how sourcing programs & policies, and organizational model were utilized to generate broader business value; and how to optimize direct and indirect spend, process efficiency and effectiveness, transparency, and sourcing compliance to enhance supplier performance management. Learn more about Ariba LIVE at http://spr.ly/LIVE2014LV-d

1. Global Source to Pay Transformation
Focus on Business Outcomes
John McGoun, Source to Pay & Supply Chain Process Owner, Symantec
Michael Dunn, Vice President, Source to Pay, Genpact
#AribaLIVE
@ariba
© 2014 Ariba – an SAP company. All rights reserved.

2. Next 60 mins…
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Quick Facts – Symantec and Genpact
WHAT – did we set out to achieve
WHY – did we need an end-to-end Source to Pay process
HOW – did we achieve
WHEN – did it all come together and the impact!!!
Q&A
© 2014 Copyright Genpact. All Rights Reserved.
© 2014 Ariba – an SAP company. All rights reserved.

3. Symantec Is –
Symantec is a global leader in providing security, storage
and systems management solutions to help consumers
and organizations secure and manage their information
and identities.
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© 2014 Copyright Genpact. All Rights Reserved.
© 2014 Ariba – an SAP company. All rights reserved.

4. Symantec at a Glance
Founded in 1982
IPO in 1989
Approximately 21,500 employees
Operations in more
than 50 countries
#379 on the 2013 Fortune 500
100 percent of Fortune 500
companies are customers
* R&D
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$6.9 billion revenue in FY 2013;
approximately 52% outside of the U.S.
More than 1900 global patents
Symantec footprint on more than
one billion systems
Included on Fortune’s Most Admired
Companies list
Invests 14% of
annual revenue in R&D*
investment is Non-GAAP
© 2014 Copyright Genpact. All Rights Reserved.
© 2014 Ariba – an SAP company. All rights reserved.

5. Genpact – A Global Leader in Transforming and
Running Business Processes, Operations and
Technology
• Spun off from GE as an independent company in 2005
• Listed on NYSE in 2007 (Ticker: G); exited FY 2013 with annual revenues of $2.1 billion
• Strong growth; revenues growing at 17% CAGR since 2007
• Best–in-class NPS (net promoter score) of 65%; ~80% growth from large referenceable
client base
Pioneers in
Business
Process
Management
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• 4,700+ processes, 800+ clients, 11 core industry
verticals, delivery centers in 18 countries
• >70% revenues from clients using multiple delivery
centers
• 20% revenue from onshore delivery
© 2014 Copyright Genpact. All Rights Reserved.
55+ Nationalities
30+ Languages
© 2014 Ariba – an SAP company. All rights reserved.

6. Genpact Source to Pay Credentials – Strong Focus on
Re-Engineering, Process, Technology and Analytics
Source to Contract
Spend analysis
Category
management
Procure to Pay
Planning and PO
issue
Negotiation and
contracting
Material receipt
Accounts
payable
45+ Customers
$45 BN+ spend managed
7.5 MM+ purchasing transactions /yr
2,200+ FTE’s
13 Delivery locations; 25+ languages
40 MM+ invoices managed /yr
Blue Chip
Client Base
Our Technology
Application stack
No.1 End-to-End Procurement Outsourcing Vendor
Ranked Among the Top Global Procurement BPO Providers by
Black Book of Outsourcing
Nelson Hall
Among Top 100 Global Supply Chain Service Providers Supply &
Rated as ‘PO Market Star Performer’
By Everest Research
Demand Chain Executive (SDCE)
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© 2014 Copyright Genpact. All Rights Reserved
© 2014 Ariba – an SAP company. All rights reserved.

7. What did we set out to achieve?
Desired Business Outcomes
Commercially optimal deals that represent the best value for Symantec
Risk mitigation that ensures protection to Symantec and it’s brand
A good employee experience driven by an intuitive and efficient buying process
A True Source to Pay End to End Process was required
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© 2014 Copyright Genpact. All Rights Reserved.
© 2014 Ariba – an SAP company. All rights reserved.

8. WHY – Because everything is inter related...
Business Impact
Inadequate spend
visibility
Spend
Management
Bad spend
visibility
Delayed or inaccurate
receipt transactions
Money leakages
Manual accruals
Incomplete market
assessment
Hindered actionable
category strategy
Wrong negotiation
strategy
Category
Strategy
Negotiation &
Contracting
Procurement
Inadequate negotiationleverage
Contract
non-compliance
Delayed payments
Non PO invoices
A silo-ed outlook adversely impacts Visibility, Compliance and Savings
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© 2014 Copyright Genpact. All Rights Reserved.
Symptom
Failure to link
procurement
to contracts
© 2014 Ariba – an SAP company. All rights reserved.
Payment

9. HOW - We Add Value for Our Business Partners
Satisfied
Business Partners
Good Employee Experience
Risk Mitigation
Enabling
Functions
Examples:
CEC, VMO,
Insurance
Info Security
Commercial
Optimization
Employee
Engagement
Protection of
Company data
& information
Delivered supplier
performance & cost
savings while
ensuring accurate
payments
Employees know
how and when to
engage process
Operating Processes
Supplier set up… PO processing… Supplier Payment
Consistent Supplier Governance
Key Performance Indicators
Spend Under Management, Savings, Employee Experience
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© 2014 Copyright Genpact. All Rights Reserved.
© 2014 Ariba – an SAP company. All rights reserved.
Enabling
Functions
Examples:
Legal, Trade
Compliance,
Treasury,
Tax

10. HOW – Key Levers for Our End-to-End
Transformation
People
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© 2014 Copyright Genpact. All Rights Reserved.
Policy
Process
© 2014 Ariba – an SAP company. All rights reserved.
Technology

11. PEOPLE – How to Organize
Symantec S2P Team
Internal team
Third party partners
ON-SITE PROGRAM MANAGEMENT
ON-SITE CATEGORY
MANAGEMENT
Category management center
of excellence
P2P OPERATIONS CENTER
Sourcing
Marketing
Travel
IT
Facilities
Corp Services
MULTI-CLIENT MARKET INTELLIGENCE AND OPTIMIZED BUSINESS PROCESSES
6000 SOURCING EVENTS 11,000 CONTRACTS $400B SPEND ANALYZED 100+ KPIs 200+ LEADING PRACTICES
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© 2014 Copyright Genpact. All Rights Reserved.
© 2014 Ariba – an SAP company. All rights reserved.

12. PEOPLE – How to Drive Adoption
Source to Pay
UAT
Change Network
Branding &
Communications
Coaching &
Training
Leadership
Engagement
Go-live
Preparations
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Stakeholder
Engagement
© 2014 Ariba – an SAP company. All rights reserved.
Change
Effectiveness
Dashboard
© 2014 Ariba – an SAP company. All rights reserved.

13. POLICY – How to Change and Mandate
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Determine the scope of the process(es)
Identify your audience – S2P team or employees?
Consider the customer of the process when drafting the policy
Establish a governance structure for S2P policies
If a corporate policy framework does not exist, start one for S2P
Level 1, Level 2, level 3, Work Instructions, etc.
Review policies regularly – as processes evolve, so should policies!
© 2014 Copyright Genpact. All Rights Reserved.
© 2014 Ariba – an SAP company. All rights reserved.

14. TECHNOLOGY
A proven technology foundation is key to enabling simplified business operations, driving greater compliance, improving
financial performance, and providing detailed insights across the S2P process
Business Outcomes - Enabled by Technology & Driven by Process
Simplified Business
Operations
Delight customers through ease of doing business
Improved Financial
Performance
Enable growth and margin goals
Single Repository with Standard Data
Accessible, reliable data for key metrics: # new customers, attrition rates, RGUs, revenue per customer, etc.
Integrated Technology Platform
Analytics
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Source & Contract
© 2014 Ariba – an SAP company. All rights reserved.
Procurement
Invoice

15. PROCESS – How to Drive End-to-end
Process Optimization
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Implemented the 6-step SEP - Smart Enterprise Process Framework
Implemented End to End process metrics to focus on sum of all parts
Training provided to process SMEs on Management by Metrics & LEAN
Focused on few quick wins like Tactical Buy, Spend Visibility to drive adoption
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Identifies the
key business
outcomes for
the company
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Maps every core
business process at
a granular level
© 2014 Ariba – an SAP company. All rights reserved.
Links business
outcomes and
benchmarks to key
performance
measures and key
performance drivers
Identifies drivers of
performance
variability & roadmap
for improvement by
leveraging insights &
best practices
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Offers solutions,
including process,
analytics
reengineering
& focused IT
Implements solution
to deliver business
outcomes through
process efficiency,
transformation
projects, Point IT /
analytics solutions

16. The Impact
YEAR 2007
Spend Under Management @
Early Engagement
Sourcing Savings
47%
in North America
Limited ability to record
early engagement
Limited ability to record
savings at the point
they occurred
Spend Under Management @
Early Engagement
Sourcing Savings
79%
Compliance to early
engagement for Sourcing at
95%
$150MM
YEAR 2014
Global
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© 2014 Ariba – an SAP company. All rights reserved.

17. Every Element of Our Strategy Was Focused
on End-to-End Business Outcomes
Commercially Optimal Deals
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© 2014 Ariba – an SAP company. All rights reserved.
Risk Mitigation
Employee Experience

18. Ask Anything!
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© 2014 Ariba – an SAP company. All rights reserved.