Our successful business strategy is to work in partnership with established and respected Public Relations Companies offering an expanded range of services and expertise delivering bottom-line cost efficiencies with minimal risk.

1. Innovative Customer
Contact Management

2. Arema Connect
“Providing support 24 x 7 x 365”
We are:
 Contact Management Centre delivering quality
Customer Relationship Management (CRM) solutions
for clients in an accurate, scalable, cost efficient and
timely manner.
 Established within the industry for in excess of 11 years
delivering innovative, bespoke CRM solutions for
projects of variable duration, cost and range
 Expert at what we do and willing to share our expertise
with our clients in spirit of partnership.

3. Arema Connect
“Providing support 24 x 7 x 365”
We have:
• A proven track record of working in partnership
with our clients
• A global reach across the complete range of
media applications
• Secure, scalable and rapidly deployed systems
and personnel to support your business.

4. Arema Connect
“Providing support 24 x 7 x 365”
Our Core Values / Ethos:
• Trust & Partnership
• Quality & Standards
• Quantity and Cost Efficiency
• Management Talent, International Experience &
Active Participation
• Absolute delivery

5. Partnership program
“CRM client support for PR companies”
Working in Partnership with Arema Connect will allow
you to:
• Expand your service offering across a complete
range of media platforms
• Improve your success rate competing for &
winning new business
• Leverage from our experience, skills, technologies
and capacity to create best-fit bespoke solutions
that are adaptable, flexible and tailored to suit your
clients requirements.

6. Our Support Packages
“Complementary services”
Email Handling
Live Chat Support
Mobile Response Management – mobile / SMS
Multi-channel Customer Support
Social Media Customer Support
Telephone Answering Service

7. Some Examples
“Arema Connect will add value to
your business”
• Campaign support: Dedicated telephone Line, 24/7/365
telephone answering service, e-mail handling, database
cleansing, diary management & scheduling, Instant status
reporting capacity
• Crisis Management: Dedicated Telephone Line, 24 x 7 x 366,
telephone answering service, Blogging and RSS FEEDS, product
recall, Live Chat, On-Line reporting and analysis
• Donation lines: Dedicated and secure Telephone Lines,
Telephone Answering Service, Secure and robust system for
fund transfer, Marketing Material Management, social media
management… Check our case studies…

8. Benefits
“Why Arema Connect?”
 Trusted & proven pedigree
 Reliability & Experienced
 Advanced technology
 Delivering substantial cost savings (up to 80%)
 ISO Accredited
 Solution available 24/7/365
 Global reach across all time zones
 Full disaster recovery

9. Benefits
“What’s IN for YOU? ”
• Partnering with professionals that deliver
• Sterling reputation
• Expand your service offering
• Seamless integration
• Flexibility
• Professional experience
• “GLOBAL” Market “REACH”
• 100% Transparency and accountability
WE DELIVER!

10. Our customers
• PR firms • Professional Services
• E-Commerce • Local Government
• Financial Services • Automotive
• Healthcare • Tourism and Leisure

11. Innovative Customer
Contact Management for
your PR campaigns
We will contact you aoife@aremaconnect.co.uk
next week to discuss 02033 686822
@aremaconnect
our future together! www.aremaconnect.co.uk