SlideShare ist ein Scribd-Unternehmen logo
1 von 13
Downloaden Sie, um offline zu lesen
OptimaSENIOR
Customer Information Sheet                                                         10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002

The information mentioned below is illustrative and not exhaustive. Information must be read in conjunction with the product brochures and policy document. In
case of any conflict between the Key Features Document and the policy document the terms and conditions mentioned in the policy document shall prevail.

                                                                                                                                                  Refer to Policy
       Title                                                             Description
                                                                                                                                                  Clause Number
 Product Name       Optima Senior
 What am I          	 a.	    In-patient Treatment - Covers hospitalisation expenses for period more than 24 hrs.                               Section I, 1 a)
 covered for:       	 b.	 Pre-Hospitalisation - Medical expenses incurred in 30 days before the hospitalisation.
                                                                                                                               Section I, 1 b)
                    	 c.	    Post-Hospitalisation - Medical expenses incurred in 60 days after the hospitalisation.
                                                                                                                               Section I,1 c)
                    	 d.	 Day-Care procedures - Medical expenses for enlisted 140 day care procedures.
                                                                                                                               Section I,1 d)
                    	 e.	 Domiciliary Treatment - Medical expenses incurred for availing medical treatment at home which would Section I,1 e)
                          otherwise have required hospitalisation.
                    	 f.	    Organ Donor - Medical expenses on harvesting the organ from the donor for organ transplantation.           Section I,1 f)
                    	 g.	 Emergency Ambulance - Upto Rs. 2,000 per hospitalisation for utilizing ambulance service for transporting Section I,1 g)
                          insured person to hospital in case of an emergency.
                                                                                                                                        Section I, 2 a)
                    	 h.	 E - Opinion - Second opinion by a Medical Practitioner from Our panel, for a Critical Illness suffered during
                          the policy period.

 What are the     Following is a partial list of the policy exclusions. Please refer to the policy wording for the complete list of exclusions.
 major exclusions
 in the policy:   War or any act of war, nuclear, chemical and biological weapons, radiation of any kind, breach of law with criminal 	 Section III E.
                  intent, intentional or attempted suicide, participation or involvement in naval, military or air force operation,
                  racing, diving, aviation, scuba diving, parachuting, hang-gliding, rock or mountain climbing, abuse of intoxicants
                  or hallucinogenic substances such as intoxicating drugs and alcohol, treatment of obesity and any weight control
                  program, Psychiatric, mental disorders, congenital internal or external diseases, defects or anomalies, genetic
                  disorders; sleep apnoea, expenses arising from HIV or AIDs and related diseases, sterility, treatment to effect or to
                  treat infertility, any fertility, sub-fertility, surrogate or vicarious pregnancy, birth control, surgery for nasal septum
                  deviation, circumcisions, laser treatment for correction of eye due to refractive error, plastic surgery or cosmetic
                  surgery unless required due to an Accident, Cancer or Burns, any non allopathic treatment.

 Waiting Period     We will not pay any claim under the waiting periods for specified benefits except due to an Accident.
                    •	    30 days waiting period in the first year and is not applicable in subsequent renewals.                               Section III, C i)
                    •	    24 month years waiting period for specific illness/ surgeries in the first two years and is not applicable in        Section III, C ii)
                          subsequent renewals.
                    •	    Pre-existing conditions will be covered after a waiting period of 36 month.                                          Section III, C iii)

 Payout basis       Payout on indemnity payment basis.                                                                                         Section 1


 Cost Sharing       a)	 Co-Payment applicable on accommodation type                                                                            Section III, A
                    	    •	 Shared Accommodation or any lower accommodation type - 15%
                    	    •	 Single occupancy or any higher accommodation type - 30%
                    	    However, the above mentioned Co-payment would not apply in case of urgent medical and/or surgical treatment
                         is taken for acute cardiac Illness or Accident to avoid serious impairment of health in a single occupancy
                         accommodation due to unavailability of Shared Accommodation or any lower accommodation then only a 15%
                         Co-Payment would be applicable.
                    	    A Co-payment  of 15% shall be applicable to all  Day Care Procedures; no additional copay’s  shall apply.             Section III, B
                    b)	 Co-Payment applicable on specified Illnesses/surgeries
                    	    •	 If a claim has been admitted under Section I in respect of any of the specified illnesses/Surgeries then a co
                            pay of 30% would apply and claim payment, if any, shall only be in excess of that sum.
                    	    However, – If we accept a claim for above mentioned specified illnesses/surgeries then no additional Copayment
                         shall be applicable for the same claim.




 E-mail : customerservice@apollomunichinsurance.com                                     toll free : 1800-102-0333 www.apollomunichinsurance.com
OptimaSENIOR
Customer Information Sheet                                                         10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


                                                                                                                                                  Refer to Policy
        Title                                                             Description
                                                                                                                                                  Clause Number
 Renewal               •	   Policy is ordinarily life-long renewable, subject to application for renewal and the renewal premium in full has Section IV n
 Conditions                 been received by the due dates and realisation of premium.
                       •	   Grace period of 30 days for renewing the policy is provided. To avoid any confusion any claim incurred during
                            break-in period will not be payable under this policy.

 Renewal               No Claim Discount A 5% non cumulative discount will be offered on the renewal premium payable under the Policy Section II
 Benefits              after every CLAIM FREE Policy Year, provided that the Policy is renewed with Us and without a break.

 Cancellation          This policy would be cancelled on grounds of misrepresentation, fraud, non-disclosure of material facts or non- Section IV r. i) & ii)
                       cooperation by any Insured Person, upon giving 30 days notice without refund of premium.

 How to Claim          Please contact our designated TPA atleast 48 hours prior to an event which might give rise to a claim. For Section IV e), f), g),h)
                       any emergency situations, kindly contact Our TPA within 24 hours of the event. For any claim related query, & Section VI
                       information or assistance You can also contact Our Toll Free Line at 1800-102-0333 or visit Our website www.
                       apollomunichinsurance.com or e-mail Us at customerservice@apollomunichinsurance.com.

Note: Pre-Policy Check-up at our network is compulsory under this Policy. We will reimburse 50% of the expenses incurred on the acceptance of the proposal. The
medical reports are valid for a period of 30 days from the date of Pre-Policy Check-up.




                                                                                                                                                                         AMHI/PR/H/0011/0036/062011/P




 E-mail : customerservice@apollomunichinsurance.com                                     toll free : 1800-102-0333 www.apollomunichinsurance.com
OSR/CIS/V0.01/082012
OptimaSENIOR
Policy Wording                                                                     10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


Apollo Munich Health Insurance Company Limited will cover all Insured Persons under this Policy upto the Sum Insured. The insurance cover is governed by, and
subject to, the terms, conditions and exclusions of this Policy.
Section I. Benefits
The following benefits are available to all Insured Persons who suffer an Illness or Accident during the Policy Period which requires Hospitalisation on an Inpatient
basis or treatment defined as a Day Care Procedure. Any claims made under these benefits will impact eligibility for a “No claim discount”.
                                                           We will not cover treatment, costs or expenses for*:
      We will cover the Medical Expenses for:              *The following exclusions apply in addition to the waiting        Important terms You should know
                                                           periods and general exclusions specified in Section III C and E
 1. a.	 In-Patient Treatment                               1.	Prosthetics NOT implanted by surgery                           Sum Insured means the sum shown
                                                           2.	 Hospitalisation for evaluation, Investigation only            in the Schedule which represents Our
                                                           3.	 Treatment availed outside India                               maximum liability for each Insured Person
                                                           4.	 Treatment at a healthcare facility which is NOT a             for any and all benefits claimed for during
                                                               Hospital.                                                     the Policy Period.
                                                                                                                             In-patient Treatment means treatment
     b.	Pre-Hospitalization expenses for consultations, 1.	 Claims which have NOT been admitted under 1a)
         investigations and medicines incurred upto 30 2.	 Any conditions which are NOT the same as the                      arising from Accident or Illness where
         days before Hospitalisation.                                                                                        Insured Person has to stay in a Hospital for
                                                            condition for which Hospitalisation was required.                more than 24 hours and includes Hospital
     c.	 Post-Hospitalization expenses for consultations,
         investigations and medicines incurred upto 60                                                                       room rent or boarding expenses, nursing,
                                                                                                                             Intensive Care Unit charges, Medical
         days after discharge from Hospitalisation.
                                                                                                                             Practitioner’s charges, anesthesia, blood,
     d.	 Day Care Procedures                               1.	 Out-Patient Treatment                                         oxygen, operation theatre charges,
                                                                                                                             surgical appliances, medicines, drugs,
     e.	 Domiciliary Treatment                             1.	 Treatment of less than 3 days                                 consumables, diagnostic procedures.
                                                           2.	 Post-Hospitalisation expenses                                 Day Care Procedures means those
                                                           3.	 The following medical conditions:                             medical treatment, and/or surgical
                                                           	 a.	  Asthma, Bronchitis, Tonsillitis and Upper                  procedure listed in Appendix 1 which
                                                                  Respiratory Tract infection including Laryngitis and       is undertaken under General or Local
                                                                  Pharyngitis, Cough and Cold, Influenza,                    Anaesthesia in a Hospital/day care
                                                           	 b.	 Arthritis, Gout and Rheumatism,                             centre in less than 24 hours because
                                                           	 c.	 Chronic Nephritis and Nephritic Syndrome,                   of technological advancement, and
                                                           	 d.	Diarrhoea and all type of Dysenteries including
                                                                  Gastroenteritis,                                           which would have otherwise required a
                                                           	 e.	 Diabetes Mellitus and Insupidus,                            Hospitalisation of more than 24 hours,
                                                           	 f.	Epilepsy,                                                    but treatment normally taken on an Out-
                                                           	 g.	Hypertension,                                                patient basis is not included in the scope
                                                           	 h.	  Psychiatric or Psychosomatic Disorders of all              of this definition.
                                                                  kinds,                                                     Out-patient           Treatment       means
                                                           	 i.	 Pyrexia of unknown origin                                   consultation, diagnosis or medical
                                                                                                                             treatment taken by an Insured Person at
     f.	 Organ Donor:                           1.	Claims which have NOT been admitted under 1a).                            an out-patient department of a Hospital,
     	 Medical treatment of the organ donor for 2.	Claims not covered under the Transplantation of                           clinic or associated facility, provided that
         harvesting the organ.                     Human Organs Act, 1994 (as amended).                                      he is not Hospitalised.
                                                3.	The organ donor’s Pre and Post-Hospitalisation
                                                                                                                             Domiciliary treatment means medical
                                                   expenses.
                                                                                                                             treatment for a period exceeding 3 days,
     g.	Emergency Ambulance:                  1.	Claims which have NOT been admitted under 1a).                              for an Illness/disease/injury which in the
                                                                                                                             normal course would require care and
     	 Expenses incurred on an ambulance in 2.	 A non- Emergencies.
                                                                                                                             treatment at a Hospital but is actually
        an emergency, subject to Rs. 2000 per 3.	NON registered healthcare or ambulance service                              taken while confined at home under any
        Hospitalisation.                         provider ambulances.                                                        of the following circumstances:
 Additional Benefit: The following benefit is available to all Insured Persons during the Policy Period. Claims made         	 1.	The condition of the Insured Person
 under this benefit will not impact eligibility for a “No claim discount”.                                                           is such that he is not in a condition
                                                                                                                                     to be removed to a Hospital or,
 2. a.	E-Opinion                                       1.	 More than one claim for this benefit in a Policy Year.            	 2.	 The Insured Person takes treatment
    	 We shall arrange and pay for a second opinion 2.	 More than one claim for the same Critical Illness.                           at home on account of non
       from Our panel of Medical Practitioners, if:    3.	 Any other liability due to any errors or omission or                      availability of room in a Hospital.
    	 -	 The Insured Person suffers a Critical Illness     representation or consequences of any action taken                Medical Practitioner means a person
          during the Policy Period; and                    in reliance of the E-opinion provided by the Medical              who holds a valid registration from the
    	 -	 He requests an E-opinion; and                     Practitioner.                                                     medical council of any state of India and
                                                                                                                             is thereby entitled to practice medicine
    	 The Insured Person can choose one of Our                                                                               within its jurisdiction, and is acting within
       panel Medical Practitioners. The opinion will                                                                         the scope and jurisdiction of his license.
       be directly sent to the Insured Person by the
       Medical Practitioner.                                                                                                 Shared or any lower accommodation
                                                                                                                             type means a Hospital room with two or
    	 “Critical Illness” includes Cancer, Open Chest                                                                         more patient beds.
       CABG, First Heart Attack, Kidney Failure,
       Major Organ/Bone Marrow Transplant,                                                                                   Single occupancy or any higher
       Multiple Sclerosis, Permanent Paralysis of                                                                            accommodation type means a Hospital
       Limbs and Stroke.                                                                                                     room with only one patient bed.

                                                                                   1
    Please retain your policy wording for current and future use. Any change to the policy wording at the time of renewal, post approval from regulator will be
    updated and available on our website www.apollomunichinsurance.com
OptimaSENIOR
Policy Wording                                                                        10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


Section II. Renewal Benefits:                                                             C.	 Waiting Period
No Claim Discount - A 5% non cumulative discount will be offered on the                   	 All claims payable will be subject to the waiting periods specified below:
renewal premium payable under the Policy after every CLAIM FREE Policy Year,              	 i)	 General waiting period of 30 days for all claims payable under the
provided that the Policy is renewed with Us and without a break.                                   Policy except claims arising due to an Accident.
Section III. Special terms and conditions                                                 	ii)	24 months waiting period for the following listed Illnesses or
                                                                                                   treatments except claims payable due to the occurrence of cancer.
Co-Payment
“Co-Payment” means a cost-sharing requirement applicable under this Policy                     Organ / Organ      Illness                      Treatment
in which the Insured Person will bear the percentage of the admissible claim                   System
amount which is specified in the table below. A Co-Payment does not reduce or
otherwise affect the Sum Insured.                                                              ENT                •	 Any Benign ear, nose      •	 Any ear, nose and throat
A.	 Co-Payment applicable on accommodation Type                                                                      and throat (ENT)             (ENT) surgery
                                                                                                                     disorder                     Example: adenoidectomy,
 Accommodation Type                       Co-Payment (Percentage to be                                            	 Example: Sinusitis,           mastoidectomy,
                                          borne by the Insured Person as a                                           Rhinitis                     tonsillectomy,
                                          percentage of the admissible claim                                                                      tympanoplasty
                                          amount)                                                                                              •	 surgery for nasal septum
                                                                                                                                                  deviation
 Shared Accommodation or any lower 15%
 accommodation type                                                                            Gynaecological     •	 Internal tumors,       •	 Dilatation and curettage
                                                                                                                     cysts, nodules, polyps    (D&C)
 Single occupancy or any higher 30%                                                                                  including breast lumps •	 Hysterectomy for
 accommodation type                                                                                               •	 Polycystic ovarian        menorrhagia or
                                                                                                                     diseases                  fibromyoma or prolapse
 Note      If any urgent medical and/or surgical treatment is taken for acute
                                                                                                                                               of uterus
 cardiac Illness or Accident to avoid serious impairment of health in a single
                                                                                                                                            •	 Myomectomy for fibroids
 occupancy accommodation due to unavailability of Shared or any lower
 accommodation then only a 15% Co-Payment would be applicable.
                                                                                               Orthopaedic        •	 Non infective arthritis   •	 Surgery for prolapsed
 A Co-payment of 15% shall be applicable to all Day Care Procedures; no
                                                                                                                  •	 Gout and Rheumatism          inter vertebral disk
 additional copay’s shall apply.                                                                                  •	 Age related               •	 Joint replacement
B.	 Co-Payment applicable on specified Illnesses/surgeries                                                           Osteoarthritis and
                                                                                                                     Osteoporosis
If a claim has been admitted under Section I in respect of any of the following
Illnesses/Surgeries then, the insured person shall bear 30% of the claim amount                Gastrointestinal   •	 Calculus diseases of     •	 surgery of gallbladder
payable under the Policy and Our liability, if any, shall only be in excess of that                                  gall bladder including      and bile duct
sum and would be subject to the Sum Insured.                                                                         Cholecystitis            •	 surgery of hernia
                                                                                                                  •	 Pancreatitis
 S.no     Illnesses/Surgeries                                                                                     •	 Fissure/fistula in anus,
                                                                                                                     hemorrhoids, pilonidal
 1.       Cataract (each eye)                                                                                        sinus
                                                                                                                  •	 Gastric and duodenal
 2.       Hysterectomy                                                                                               ulcers
 3.       Cholecystectomy                                                                                         •	 All forms of cirrhosis

 4.       Transurethral resection of the prostate (TURP)/ Benign prostate                      Urogenital         •	 Calculus diseases of      •	 Any surgery of Urogenital
          surgery                                                                                                    Urogenital system            system
                                                                                                                     Example: Kidney           •	 Surgery on prostate
 5.       Surgery of Hernia                                                                                          stone, Urinary bladder    •	 Surgery for Hydrocele
                                                                                                                     stone.
 6.       Angiography (CT Angiogram excluded)
                                                                                                                  •	 Benign Hyperplasia of
 7.       Arthroscopy                                                                                                prostate

 8.       PID-Discectomy                                                                       Eye                •	 Cataract                  •	 NIL
                                                                                                                  •	 Glaucoma
 9.       Mastectomy
 10.      Joint Replacement                                                                    Others             •	 Internal tumors, cysts,   •	 Surgery of varicose veins
                                                                                                                     nodules, polyps, skin        and varicose ulcers
 11.      PTCA (Angioplasty)
                                                                                                                     tumors
 12.      Hydrocele
                                                                                          	iii)	 months waiting period for all Pre-existing Conditions declared
                                                                                                36
 13.      Major Organ Transplant
                                                                                                and/or accepted at the time of application.
 14.      CABG (Coronary Artery Bypass Graft)                                                    Pre-existing Condition means any condition, ailment or injury or
                                                                                                 related condition(s) for which Insured Person had signs or symptoms,
Note If We admit a claim under Section III B then, no Co-Payment shall be                        and / or were diagnosed, and / or received medical advice/ treatment,
applicable under Section III A for the same claim.                                               within 36 months prior to your first policy with any insurer.


                                                                                      2
OptimaSENIOR
Policy Wording                                                                            10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


D.	 Reduction in waiting periods                                                                           by the attending Medical Practitioner for reconstruction following an
1)	 If the proposed Insured Person is presently covered and has been                                       Accident, cancer or burns.
    continuously covered without any lapses under:                                            	      c.	   Treatment for correction of eye due to refractive error
	   (a)	 any health insurance plan with an Indian non life insurer as per                     	      d.	   Circumcisions (unless necessitated by Illness or injury and forming
         guidelines on portability issued by the insurance regulator , OR                                  part of treatment); aesthetic or change-of-life treatments of any
                                                                                                           description such as sex transformation operations.
	   (b)	 any other similar health insurance plan from Us,
                                                                                                Types of treatment, defined Illnesses/ conditions/ supplies:
                                                                                              vi)	
Then:
                                                                                              	 a.	 Non allopathic treatment.
	   (a)   The waiting periods specified in Section III C i), ii) and iii) of the Policy       	 b.	 Conditions for which Hospitalization is NOT required.
          stand deleted; AND :
                                                                                              	 c.	 Experimental, investigational or unproven treatment devices and
	   (b)	 The waiting periods specified in the Section III C i), ii) and iii) shall be                pharmacological regimens.
         reduced by the number of continuous preceding years of coverage of                   	 d.	 Measures primarily for diagnostic and evaluation purposes which are
         the Insured Person under the previous health insurance policy; AND                          not consistent with or incidental to the diagnosis and treatment of
	   (c)	 If the proposed Sum Insured for a proposed Insured Person is more                           Illness for which Hospitalization has been done. For example tests like
         than the Sum Insured applicable under the previous health insurance                         EPS, Holter monitoring, sleep study, etc are not payable
         policy, then the reduced waiting period shall only apply to the extent               	 e.	 Convalescence, cure, rest cure, sanatorium treatment, rehabilitation
         of the Sum Insured and any other accrued sum insured under the                              measures, private duty nursing, respite care, long-term nursing care
         previous health insurance policy.                                                           or custodial care.
2)	 The reduction in the waiting period specified above shall be applied subject              	 f.	 Preventive care, vaccination including inoculation and immunisations
    to the following:                                                                                (except in case of post-bite treatment); any physical, psychiatric or
	   a)	   We will only apply the reduction of the waiting period if We have                          psychological examinations or testing.
          received the database and claim history from the previous Indian                    	 g.	 Enteral feedings (infusion formulas via a tube into the upper
          insurance company (if applicable);                                                         gastrointestinal tract) and other nutritional and electrolyte supplements
                                                                                                     unless certified to be required by the attending Medical Practitioner as
	   b)	   We are under no obligation to insure all Insured Persons or to insure
                                                                                                     a direct consequence of an otherwise covered claim.
          all Insured Persons on the proposed terms, or on the same terms as
                                                                                              	 h.	 Provision or fitting of hearing aids, spectacles or contact lenses
          the previous health insurance policy even if You have submitted to Us
                                                                                                     including optometric therapy, any treatment and associated expenses
          all documentation and information.
                                                                                                     for alopecia, baldness, wigs, or toupees, medical supplies including
E.	 General exclusions                                                                               elastic stockings, diabetic test strips, and similar products.
	   We will not pay for any claim in respect of any Insured Person directly or                	 i.	 Artificial limbs, crutches or any other external appliance and/or device
    indirectly for, caused by, arising from or in any way attributable to:                           used for diagnosis or treatment (except when used intra-operatively).
                                                                                              	 j.	 Psychiatric, mental disorders (including mental health treatments),
Non Medical Exclusions
                                                                                                     Parkinson and Alzheimer’s disease, general debility or exhaustion
i)	 War or similar situations:                                                                       (“run-down condition”), sleep-apnoea.
	   Treatment directly or indirectly arising from or consequent upon war or any               	 k.	 Congenital internal or external diseases, defects or anomalies,
    act of war, invasion, act of foreign enemy, war like operations (whether war                     genetic disorders.
    be declared or not or caused during service in the armed forces of any                    	 l.	 Stem cell implantation or surgery, or growth hormone therapy.
    country), civil war, public defence, rebellion, revolution, insurrection, military        	 m.	 Venereal disease, sexually transmitted disease or illness; “AIDS”
    or usurped acts, nuclear weapons/materials, chemical and biological                              (Acquired Immune Deficiency Syndrome) and/or infection with HIV
    weapons, radiation of any kind.                                                                  (Human Immunodeficiency Virus) including but not limited to conditions
ii)	 Breach of law:                                                                                  related to or arising out of HIV/AIDS such as ARC (AIDS Related
	   Any Insured Person committing or attempting to commit a breach of law                            Complex), Lymphomas in brain, Kaposi’s sarcoma, tuberculosis.
    with criminal intent, or intentional self injury or attempted suicide while               	 n.	 Pregnancy (including voluntary termination), miscarriage (except as a
    sane or insane.                                                                                  result of an Accident or Illness), maternity or birth (including caesarean
iii)	 Dangerous acts (including sports):                                                             section) except in the case of ectopic pregnancy in relation to a claim
	   An Insured Person’s participation or involvement in naval, military or air force                 under 1a) for In-patient Treatment only.
    operation, racing, diving, aviation, scuba diving, parachuting, hang-gliding,             	 o.	 Sterility, treatment whether to effect or to treat infertility, any fertility,
    rock or mountain climbing in a professional or semi professional nature.                         sub-fertility or assisted conception procedure, surrogate or vicarious
                                                                                                     pregnancy, birth control, contraceptive supplies or services including
Medical Exclusions                                                                                   complications arising due to supplying services.
iv)	 Substance abuse and de-addiction programs:                                               	 p.	 Expenses for organ donor screening, or save as and to the extent
	   Abuse or the consequences of the abuse of intoxicants or hallucinogenic                          provided for in 1f), the treatment of the donor (including surgery to
    substances such as intoxicating drugs and alcohol, including smoking                             remove organs from a donor in the case of transplant surgery).
    cessation programs and the treatment of nicotine addiction or any other                   	 q.	 Treatment and supplies for analysis and adjustments of spinal
    substance abuse treatment or services, or supplies.                                              subluxation, diagnosis and treatment by manipulation of the skeletal
v)	 Cosmetic, aesthetic and re-shaping treatments and surgeries:                                     structure; muscle stimulation by any means except treatment
	 a.	 Treatment of obesity and any weight control program.                                           of fractures (excluding hairline fractures) and dislocations of the
	 b.	 Plastic surgery or cosmetic surgery or treatments to change appearance                         mandible and extremities.
        unless necessary as a part of medically necessary treatment certified                 	 r.	 Nasal concha resection.


                                                                                          3
OptimaSENIOR
Policy Wording                                                                          10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


vii)	 Unnecessary medical expenses:                                                             consent and the additional premium (if any), within 15 days of the issuance
	   a.	   Items of personal comfort and convenience including but not limited                   of Our letter. If You neither accept Our letter nor revert to Us within 15 days,
          to television (wherever specifically charged for), charges for access                 We will cancel Your application and refund the premium paid within the next
          to telephone and telephone calls (wherever specifically charged for),                 7 days.
          foodstuffs (except patient’s diet), cosmetics, hygiene articles, body             e.	 Notification of Claim
          care products and bath additive, barber or beauty service, guest                                  Treatment, Consultation or We or Our TPA must be
          service as well as similar incidental services and supplies.                                      Procedure:                 notified:
	   b.	   Vitamins and tonics unless certified to be required by the attending                    i)        Any treatment for which a Immediately and in any event
          Medical Practitioner as a direct consequence of an otherwise                                      claim may be made requires at least 48 hours prior to the
                                                                                                            Hospitalisation:           start of the Insured Person’s
          covered claim.                                                                                                               Hospitalisation.
viii)	 Specified healthcare providers (Hospitals /Medical Practitioners)
                                                                                                  ii)       Any treatment for which Within 24 hours of the start
	   a.	   Treatment rendered by a Medical Practitioner which is outside his                                 a claim may be made of the Insured Person’s
          discipline or the discipline for which he is licensed.                                            requires Hospitalisation in an Hospitalisation.
                                                                                                            Emergency:
	   b.	   Referral fees.
                                                                                            f.	 Cashless Service:
	   c.	   Treatments rendered by a Medical Practitioner who is a member of the
          Insured Person’s family or stays with him, however proven material                            Treatment,     Treatment,   Cashless                Notice period for
          costs are eligible for reimbursement in accordance with the applicable                        Consultation   Consultation Service is              the Insured Person
                                                                                                        or             or Procedure Available:              to take advantage
          cover.                                                                                        Procedure:
                                                                                                                       Taken at:                            of the cashless
	   d.	   Any treatment or part of a treatment that is not of a reasonable charge,                                                                          service*: *Written
          not Medically Necessary; drugs or treatments which are not supported                                                                              notice must be
          by a prescription.                                                                                                                                accompanied by
	   e.	   Charges related to a Hospital stay not expressly mentioned as being                                                                               full particulars.
          covered, including but not limited to charges for admission, discharge,                 i) Any planned       Network         We will provide      Immediately and in
          administration, registration, documentation and filing.                                    treatment,        Hospital        cashless             any event at least
ix)	 Any specific timebound or lifetime exclusion(s) applied by Us and                               consultation                      service by           48 hours prior to
                                                                                                     or procedure                      making               the start of the
     specified in the Schedule and accepted by the insured, as per Our                               for which a                       payment to the       Insured Person’s
     underwriting guidelines.                                                                        claim may                         extent of Our        Hospitalisation.
                                                                                                     be made:                          liability directly
Section IV. General Conditions                                                                                                         to the Network
                                                                                                                                       Hospital
a.	 Conditions to be followed
	 The fulfilment of the terms and conditions of this Policy (including the                       ii) Any               Network         We will provide      Within 24 hours
    payment of premium by the due dates mentioned in the Schedule) insofar                           treatment,        Hospital        cashless             of the start of the
    as they relate to anything to be done or complied with by You or any Insured                     consultation                      service by           Insured Person’s
                                                                                                     or procedure                      making               Hospitalisation.
    Person shall be conditions precedent to Our liability.                                           for which a                       payment to the
b.	Geography                                                                                         claim may                         extent of Our
                                                                                                     be made                           liability directly
	   This Policy only covers medical treatment taken within India. All payments                       taken in an                       to the Network
    under this Policy will only be made in Indian Rupees within India.                               Emergency:                        Hospital.
c.	 Insured Person                                                                          g.	 Supporting Documentation & Examination
	 Only those persons named as Insured Persons in the Schedule shall be
                                                                                            	The Insured Person or someone claiming on the Insured Person’s behalf
    covered under this Policy. Any eligible person may be added during the                    will provide Us with any documentation, medical records and information
    Policy Period after his application has been accepted by Us and additional                We or Our TPA may request to establish the circumstances of the claim, its
    premium has been received. Insurance cover for this person shall only                     quantum or Our liability for the claim within 15 days of the either of Our
    commence once We have issued an endorsement confirming the addition of                    request or the Insured Person’s discharge from Hospitalisation or completion
    such person as an Insured Person.                                                         of treatment. The Company may accept claims where documents have been
	 If an Insured Person dies, he will cease to be an Insured Person upon Us                    provided after a delayed interval only in special circumstances and for the
    receiving all relevant particulars in this regard. We will return a rateable part         reasons beyond the control of the insured. Such documentation will include
    of the premium received for such person IF AND ONLY IF there are no claims                but is not limited to the following:
    in respect of that Insured Person under the Policy.                                     	 i)	 Our claim form, duly completed and signed for on behalf of the
                                                                                                    Insured Person.
d.	Loadings
                                                                                            	 ii)	 Original bills with detailed breakup of charges(including but not limited
	 We may apply a risk loading on the premium payable (based on the                                  to pharmacy purchase bill, consultation bill, diagnostic bill) and any
    declarations made in the proposal form and the health status of the persons                     attachments thereto like receipts or prescriptions in support of any
    proposed for insurance) at the Commencement Date or on any renewal of                           amount claimed which will then become Our property.
    the Policy with Us or on the receipt of a request for enhancing the Sum                 	 iii)	 Original payment receipts
    Insured. The maximum risk loading applicable for an individual will not                 	 iv)	 All reports, including but not limited to all medical reports, case
    exceed 100% per diagnosis / medical condition and an overall risk loading                       histories, investigation reports, treatment papers, discharge
    of 150% per individual.                                                                         summaries.
	 We will send You the applicable risk loading in writing. You shall give Us Your           	v)	Discharge Summary, with Date of admission and discharge, clinical
                                                                                                    history, past history, procedure details and details of treatment taken

                                                                                        4
OptimaSENIOR
Policy Wording                                                                       10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


	   vi)	 Invoice/Sticker of the Implants.                                                    signed and stamped by Us.
	   vii)	 A precise diagnosis of the treatment for which a claim is made.                n.	Renewal
	   viii)	 A detailed list of the individual medical services and treatments             	 This Policy is ordinarily renewable unless the Insured Person or anyone
           provided and a unit price for each.                                              acting on behalf of an Insured Person has acted in an improper, dishonest
	 ix)	 Prescriptions that name the Insured Person and in the case of                        or fraudulent manner or there has been any misrepresentation under or in
           drugs: the drugs prescribed, their price and a receipt for payment.              relation to this Policy or the renewal of the Policy poses a moral hazard.
           Prescriptions must be submitted with the corresponding Medical
                                                                                         	   We are NOT under any obligation to:
           Practitioner’s invoice.
h.	 The Insured Person will have to undergo medical examination by Our                   	   i)	     Send renewal notice or reminders.
    authorised Medical Practitioner, as and when We may reasonably require,              	   ii)	    Renew it on same terms or premium as the expiring Policy. Any change
    to obtain an independent opinion for the purpose of processing any claim.                        in premium (other than due to change in Age) will be done with the
    We will bear the cost towards performing such medical examination (at the                        approval of the Insurance Regulatory and Development Authority and
    specified location) of the Insured Person.                                                       will be intimated to You atleast 3 months in advance.
                                                                                         	 We shall be entitled to call for any information or documentation before
i.	 Claims Payment
                                                                                             agreeing to renew the Policy. Your Policy terms may be altered based on the
	 i)	 We will be under no obligation to make any payment under this Policy                   information received.
         unless We have received all premium payments in full in time and
                                                                                         	 All applications for renewal of the Policy must be received by Us before the
         all payments have been realised and We have been provided with
                                                                                             end of the Policy Period. A Grace Period of 30 days for renewing the Policy is
         the documentation and information We or Our TPA has requested to
                                                                                             available under this Policy. Any disease/ condition contracted during the Grace
         establish the circumstances of the claim, its quantum or Our liability
                                                                                             Period will not be covered and will be treated as a Pre-existing Condition.
         for it, and unless the Insured Person has complied with his obligations
                                                                                         o.	 Change of Policyholder
         under this Policy.
                                                                                         	 The Policyholder may be changed only at the time of renewal. The new
	 ii)	 We will only make payment to or at Your direction. If an Insured
                                                                                             policyholder must be a member of the Insured Person’s immediate family. Such
         Person submits the requisite claim documents and information along
                                                                                             change would be subject to Our acceptance and payment of premium (if any).
         with a declaration in a format acceptable to Us of having incurred
                                                                                             The renewed Policy shall be treated as having been renewed without break.
         the expenses, this person will be deemed to be authorised by You to
         receive the concerned payment. In the event of Your death, We will              	 The Policyholder may be changed in case of his demise or him moving out
         make payment to the Nominee (as named in the Schedule).                             of India during the Policy Period.
	 iii)	 We are not obliged to make payment for any claim or that part of any             p.	Notices
         claim that could have been avoided or reduced if the Insured Person             	 Any notice, direction or instruction under this Policy shall be in writing and if
         had taken reasonable care, or that is brought about or contributed                  it is to:
         to by the Insured Person failing to follow the directions, advice or            	   i)	  Any Insured Person, it would be sent to You at the address specified in
         guidance provided by a Medical Practitioner.                                             Schedule / endorsement
j.	Fraud                                                                                 	 ii)	 Us, shall be delivered to Our address specified in the Schedule.
	   If any claim is in any manner dishonest or fraudulent, or is supported by any        	 iii)	 No insurance agents, brokers, other person or entity is authorised
    dishonest or fraudulent means or devices, whether by You or any Insured                       to receive any notice on Our behalf unless explicitly stated in
    Person or anyone acting on behalf of You or an Insured Person, then this                      writing by Us.
    Policy will be void and all benefits paid under it will be forfeited.                q.	 Dispute Resolution Clause
k.	 Other Insurance                                                                      	 Any and all disputes or differences under or in relation to this Policy shall be
	  If at the time when any claim arises under this Policy, there is in existence             determined by the Indian Courts and subject to Indian law.
   any other Policy where the Insured Person is covered and the claim is totally         r.	Termination
   or partially covered under the same, We shall pay Our rateable proportion             	   i)	    You may terminate this Policy at any time by giving Us written notice.
   (Apollo Munich Health Policy Sum Insured / Total sum insured for the Insured                     The cancellation shall be from the date of receipt of such written
   Person by all insurers) of the claim. This clause shall not apply to Cancer                      notice. Premium shall be refunded as per table below IF AND ONLY IF
   Insurance Policy issued in collaboration with Indian Cancer Society. This                        no claim has been made under the Policy
   clause is only applicable to indemnity policies and benefit.
                                                                                                              1 Year Policy                       2 Year Policy
l.	Subrogation
	   The Insured Person must do all acts and things that We may necessarily and                       Length of         % Refund of       Length of        % Refund of
    reasonably require to enforce/ secure any civil / criminal rights and remedies                   time Policy       premium           time Policy      premium
                                                                                                     in force                            in force
    or to obtain relief / indemnity from any other party because of making
    reimbursement under the Policy. This would be irrespective of whether such                       Upto 1 Month      75.00%            Upto 1 Month     87.50%
    necessity has arisen before or after the reimbursement. These subrogation
                                                                                                     Upto 3 Months 50.00%               Upto 3 Months 75.00%
    rights must NOT be prejudiced in any manner by the Insured Person. The
    Insured Person must provide Us with whatever assistance or cooperation                           Upto 6 Months 25.00%               Upto 6 Months 62.50%
    is required to enforce such rights. We would deduct any amounts paid or                          Exceeding 6       Nil              Upto 12           50.00%
    payable and expenses of effecting recovery from any recovery that We                             Months                             Months
    make pursuant to this clause and pay the balance to You. This clause is only                                                        Upto 15           37.50%
    applicable to indemnity policies and benefits.                                                                                      Months
m.	Endorsements                                                                                                                         Upto 18           25.00%
	 This Policy constitutes the complete contract of insurance. This Policy cannot                                                        Months
   be changed by anyone (including an insurance agent or broker) except Us.                                                             Exceeding 18      Nil
   Any change that We make will be evidenced by a written endorsement                                                                   Months

                                                                                     5
OptimaSENIOR
Policy Wording                                                                      10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


	   ii)	 We may terminate this Policy on grounds of misrepresentation, fraud,                       itself during the Policy Period and requires medical treatment. For
         non-disclosure of material facts or non-cooperation by You or any                          the avoidance of doubt, Illness does not mean and this Policy does
         Insured Person or anyone acting on Your behalf or on behalf of an                          not cover any mental Illness or sickness or disease (including but
         Insured Person after 30 days of giving You a notice and We would                           not limited to a psychiatric condition, disorganisation of personality
         issue and send an endorsement in this regard at Your address shown                         or mind, or emotions or behaviour) even if caused by or aggravated
         in the Schedule without refund of any premium.                                             by or related to an Accident or Illness.
Section V. Other Important Terms You should know                                        	   Def. 10.	In-patient Care means treatment for which the Insured Person
The terms defined below and at other junctures in the Policy Wording have                            has to stay in a Hospital for more than 24 hours for a covered event.
the meanings ascribed to them wherever they appear in this Policy and,                  	   Def. 11.	Intensive Care Unit means an identified section, ward or wing of
where appropriate, references to the singular include references to the plural;                      a Hospital which is under the constant supervision of a dedicated
references to the male include the female and references to any statutory                            Medical Practitioner(s), and which is specially equipped for the
enactment include subsequent changes to the same:                                                    continuous monitoring and treatment of patients who are in a
	   Def. 1.	 Accident or Accidental means a sudden, unforeseen and                                   critical condition, or require life support facilities and where the
             involuntary event caused by external and visible means (but does                        level of care and supervision is considerably more sophisticated
             not include any Illness) which results in physical bodily injury.                       and intensive than in the ordinary and other wards.
	   Def. 2.	 Age or Aged means completed years as at the Commencement Date.             	   Def. 12.	Medical Expenses means those reasonable and Medically
	   Def. 3.	 Commencement Date means the commencement date of this                                   Necessary expenses that an Insured Person has necessarily and
             Policy as specified in the Schedule.                                                    actually incurred for medical treatment during the Policy Period
                                                                                                     on the advice of a Medical Practitioner due to Illness or Accident
	   Def. 4.	 Congenital Anomaly An external congenital anomaly refers
                                                                                                     occurring during the Policy Period, as long as these are no more
             to a condition(s) which is present since birth, in the visible and
                                                                                                     than would have been payable if the Insured Person had not been
             accessible parts of the body, and which is abnormal in reference to
                                                                                                     insured and no more than other Hospitals or doctors in the same
             form, structure or position.
                                                                                                     locality would have charged for the same medical treatment.
	   Def. 5.	 Emergency or Emergency Care means management for a severe
                                                                                        	   Def. 13.	Medically Necessary means any treatment, test, medication, or
             Illness or injury which results in symptoms which occur suddenly
                                                                                                     stay in Hospital or part of stay in Hospital which
             and unexpectedly, and requires immediate care by a Medical
                                                                                        	            •	 Is required for the medical management of the Illness or injury
             Practitioner to prevent death or serious long term impairment of
                                                                                                          suffered by the Insured Person;
             the Insured Person’s health.
                                                                                        	            •	 Must not exceed the level of care necessary to provide safe,
	   Def. 6.	 Grace Period means the specified period of time immediately                                  adequate and appropriate medical care in scope, duration or
             following the premium due date during which a payment can                                    intensity.
             be made to renew or continue a Policy in force without loss of             	            •	 Must have been prescribed by a Medical Practitioner.
             continuity benefits such as waiting periods and coverage of Pre-           	            •	 Must conform to the professional standards widely accepted
             Existing Conditions. Coverage is not available for the period for                            in international medical practice or by the medical community
             which no premium is received.                                                                in India.
	   Def. 7.	 Hospital means any institution in India established for In-patient         	   Def. 14.	Network means any such Hospitals, day care centre or other
             Care and Day Care Treatment of sickness and/or injuries and                             provider that We/ TPA have mutually agreed with, to provide services
             which has been registered as a Hospital with the local authorities,                     like cashless access to Insured Persons. The list is available with
             wherever applicable, and is under the supervision of a registered                       Us/ TPA and subject to amendment from time to time.
             and qualified Medical Practitioner AND must comply with all
                                                                                        	   Def. 15.	Non Network means any Hospital, day care centre or other
             minimum criteria as under:
                                                                                                     provider that is not part of the Network
	            •	 has at least 10 in-patient beds, in those towns having a
                                                                                        	   Def. 16.	Policy means Your statements in the proposal form (which are the
                population of less than 10,00,000 and 15 in-patient beds in all
                                                                                                     basis of this Policy), this policy wording (including endorsements, if
                other places,
                                                                                                     any), Appendix 1 and the Schedule (as the same may be amended
	            •	 has qualified nursing staff under its employment round the
                                                                                                     from time to time).
                clock,
                                                                                        	   Def. 17.	Policy Period means the period between the Commencement
	            •	 has qualified Medical Practitioner(s) in charge round the clock,
                                                                                                     Date and the Expiry Date specified in the Schedule.
	            •	 has a fully equipped operation theatre of its own where surgical
                                                                                        	   Def. 18.	Policy Year means a year following the Commencement Date and
                procedures are carried out,
                                                                                                     its subsequent annual anniversary.
	            •	 maintains daily records of patients and will make these
                                                                                        	   Def. 19.	Pre-existing Condition means any condition, ailment or injury
                accessible to the insurance company’s authorized personnel.                          or related condition(s) for which Insured Person had signs or
	   Def. 8.	 Hospitalisation or Hospitalised means the Insured Person’s                              symptoms, and / or were diagnosed, and / or received medical
             admission into a Hospital for Medically Necessary treatment as an                       advice/ treatment, within 36 months prior to your first policy with
             in-patient for a continuous period of at least 24 hours following an                    any insurer
             Illness or Accident occurring during the Policy Period.                    	   Def. 20.	Reasonable Charges means the charges for services or supplies,
	   Def. 9.	 Illness means a sickness (a condition or an ailment affecting                           which are the standard charges for a specific provider and
             the general soundness and health of the Insured Person’s body)                          consistent with the prevailing charges in the geographical area for
                                                                                                     identical or similar services by comparable providers, taking into
             or a disease (affliction of the bodily organs having a defined and
                                                                                                     account the nature of illness/ injury involved
             recognised pattern of symptoms) or pathological condition leading
                                                                                        	   Def. 21.	Surgery or Surgical Procedure means manual and/or operative
             to the impairment of normal physiological function which manifests

                                                                                    6
OptimaSENIOR
Policy Wording                                                                          10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


              procedure(s) required for treatment of an Illness or injury, correction
                                                                                             Jurisdiction           Office Address
              of deformities and defects, diagnosis and cure of diseases, relief of
              suffering or prolongation of life, performed in a Hospital or day care         Punjab, Haryana,       Shri Manik Sonawane (Ombudsman)
              centre by a Medical Practitioner.                                              Himachal Pradesh,      Insurance Ombudsman, Office of the Insurance
	 Def. 22.	TPA means the third party administrator that We appoint from time                 Jammu & Kashmir,       Ombudsman, S.C.O. No.101-103, 2nd Floor, Batra
              to time as specified in the Schedule.                                          UT of Chandigarh       Building. Sector 17-D, CHANDIGARH-160 017.
                                                                                                                    Tel.:- 0172-2706468 Fax : 0172-2708274
	 Def. 23.	We/Our/Us means the Apollo Munich Health Insurance Company
                                                                                                                    Email: ombchd@yahoo.co.in
              Limited.
	 Def. 24.	You/Your/Policyholder means the person named in the Schedule                      Tamil Nadu, UT-        Insurance Ombudsman,
              who has concluded this Policy with Us.                                         Pondicherry Town       Office of the Insurance Ombudsman,
Section VI. Claim Related Information                                                        and Karaikal (which    Fathima Akhtar Court, 4th Floor, 453 (old 312), Anna
For any claim related query, intimation of claim and submission of claim related             are part of UT of      Salai, Teynampet, CHENNAI-600 018.
documents, You can contact Your TPA through:                                                 Pondicherry)           Tel.:- 044-24333668 /5284 Fax : 044-24333664
·	 Website	 :	www.fhpl.net                                                                                          Email: chennaiinsuranceombudsman@gmail.com
·	 Email	           :	info@fhpl.net                                                          Delhi & Rajasthan      Shri Surendra Pal Singh (Ombudsman)
·	    Toll Free	 :	 1800 - 425 - 4080                                                                               Insurance Ombudsman,
·	 Fax	             :	+91-40-23541400                                                                               Office of the Insurance Ombudsman, 2/2 A, Universal
·	    Courier	      :	 Claims Department,                                                                           Insurance Bldg., Asaf Ali Road, NEW DELHI-110 002.
  			 Family Health Plan Ltd,                                                                                       Tel.:- 011-23239633 Fax : 011-23230858
  			 Srinilaya - Cyber Spazio,                                                                                     Email: iobdelraj@rediffmail.com
  			 Suite No. 101, 102, 109 & 110,                                                         Assam, Meghalaya,      Shri D.C. Choudhury (Ombudsman)
 			 Ground Floor,                                                                           Manipur, Mizoram,      Insurance Ombudsman,
  			 Road No. 2, Banjara Hills,                                                             Arunachal Pradesh,     Office of the Insurance Ombudsman, “Jeevan Nivesh”,
  			 Hyderabad-500034                                                                       Nagaland and           5th Floor, Near Panbazar Overbridge, S.S. Road,
Section VII. Grievance Redressal Procedure                                                   Tripura                GUWAHATI-781 001 (ASSAM).
                                                                                                                    Tel.:- 0361-2132204/5 Fax : 0361-2732937
If you have a grievance that you wish us to redress, you may contact us with the
details of Your grievance through: 	                                                                                Email: ombudsmanghy@rediffmail.com
·	     Our website	:	 www.apollomunichinsurance.com                                          Andhra Pradesh,        Office of the Insurance Ombudsman,
·	 Email	           :	customerservice@apollomunichinsurance.com                              Karnataka and          6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-
·	     Toll Free	 :	 1800-102-0333                                                           UT of Yanam - a        Pool,
·	 Fax	             :	+91-124-4584111                                                        part of the UT of      HYDERABAD-500 004.
·	     Courier	     :	 Any of Our Branch office or corporate office                          Pondicherry            Tel : 040-65504123 Fax: 040-23376599
                                                                                                                    Email: insombudhyd@gmail.com
You may also approach the grievance cell at any of Our branches with the details
of Your grievance during Our working hours from Monday to Friday.                            Kerala, UT of (a)      Shri R. Jyothindranathan (Ombudsman)
If You are not satisfied with Our redressal of Your grievance through one                    Lakshadweep, (b)       Insurance Ombudsman,
of the above methods, You may contact Our Head of Customer Service at                        Mahe - a part of UT    Office of the Insurance Ombudsman, 2nd Floor, CC
The Grievance Cell, Apollo Munich Health Insurance Company Ltd.,                             of Pondicherry         27/2603, Pulinat Bldg., Opp. Cochin Shipyard, M.G.
10th Floor, Building No. 10, Tower-B, DLF Cyber City, DLF City Phase                                                Road,
II,Gurgaon, Haryana-122002                                                                                          ERNAKULAM-682 015.
If You are not satisfied with Our redressal of Your grievance through one of                                        Tel : 0484-2358759 Fax : 0484-2359336
the above methods, You may approach the nearest Insurance Ombudsman for                                             Email: iokochi@asianetindia.com
resolution of Your grievance. The contact details of Ombudsman offices are
mentioned below.                                                                             West Bengal , Bihar,   Ms. Manika Datta (Ombudsman)
                                                                                             Jharkhand and          Insurance Ombudsman,
Ombudsman Offices                                                                            UT of Andeman &        Office of the Insurance Ombudsman, 4th Floor,
 Jurisdiction             Office Address                                                     Nicobar Islands ,      Hindusthan Bldg. Annexe, 4, C.R.Avenue,
                                                                                             Sikkim                 Kolkatta - 700 072.
 Gujarat, UT of          Shri P. Ramamoorthy (Ombudsman)                                                            Tel: 033 22124346/(40) Fax: 033 22124341
 Dadra & Nagar           Insurance Ombudsman,                                                                       Email: iombsbpa@bsnl.in
 Haveli, Daman and       Office of the Insurance Ombudsman, 2nd Floor,
 Diu                     Ambica House, Nr. C.U. Shah College, Ashram Road,                   Uttar Pradesh and      Shri G. B. Pande (Ombudsman)
                         AHMEDABAD-380 014.                                                  Uttaranchal            Insurance Ombudsman,
                         Tel.:- 079-27546840 Fax : 079-27546142                                                     Office of the Insurance Ombudsman, Jeevan Bhawan,
                         Email: ins.omb@rediffmail.com                                                              Phase-2, 6th Floor, Nawal Kishore Road, Hazaratganj,
                                                                                                                    LUCKNOW-226 001.
 Madhya Pradesh &        Insurance Ombudsman,                                                                       Tel : 0522 -2231331 Fax : 0522-2231310
 Chhattisgarh            Office of the Insurance Ombudsman, Janak Vihar                                             Email: insombudsman@rediffmail.com
                         Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel, Near
                         New Market, BHOPAL(M.P.)-462 023.                                   Maharashtra , Goa      Insurance Ombudsman,
                         Tel.:- 0755-2569201 Fax : 0755-2769203                                                     Office of the Insurance Ombudsman, S.V. Road,
                         Email: bimalokpalbhopal@airtelmail.in                                                      Santacruz(W), MUMBAI-400 054.
                                                                                                                    Tel : 022-26106928 Fax : 022-26106052
 Orissa                  Shri B. P. Parija (Ombudsman)                                                              Email: ombudsmanmumbai@gmail.com
                         Insurance Ombudsman, Office of the Insurance
                                                                                            IRDA REGULATION NO 5: This policy is subject to regulation 5 of IRDA (Protection
                         Ombudsman, 62, Forest Park,
                         BHUBANESHWAR-751 009.                                              of Policyholder’s Interests) Regulation..
                         Tel.:- 0674-2596455 Fax : 0674-2596429
                         Email: ioobbsr@dataone.in
                                                                                        7
OptimaSENIOR
Policy Wording                                                                  10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


Appendix I: Day Care Procedure                                                      	 43.	     Other excisions of the skin and subcutaneous tissues
Day Care Procedures will include following Day Care Surgeries & Day Care            	 44.	     Simple restoration of surface continuity of the skin and
Treatments                                                                                     subcutaneous tissues
Microsurgical operations on the middle ear                                          	   45.	   Free skin transplantation, donor site
                                                                                    	   46.	   Free skin transplantation, recipient site
	1.	       Stapedotomy
                                                                                    	   47.	   Revision of skin plasty
	2.	       Stapedectomy
                                                                                    	   48.	   Other restoration and reconstruction of the skin and subcutaneous
	 3.	      Revision of a stapedectomy
                                                                                               tissues
	 4.	      Other operations on the auditory ossicles
                                                                                    	 49.	     Chemosurgery to the skin
	 5.	      Myringoplasty (Type -I Tympanoplasty)
                                                                                    	 50.	     Destruction of diseased tissue in the skin and subcutaneous tissues
	 6.	      Tympanoplasty (closure of an eardrum perforation/reconstruction
                                                                                    Operations on the tongue
		         of the auditory ossicles)
	 7.	      Revision of a tympanoplasty                                              	 51.	 Incision, excision and destruction of diseased tissue of the tongue
	 8.	      Other microsurgical operations on the middle ear under general /         	 52.	 Partial glossectomy
           spinal anesthesia                                                        	53.	 Glossectomy
Other operations on the middle & internal ear                                       	 54.	 Reconstruction of the tongue
                                                                                    	 55.	 Other operations on the tongue
	 9.	 Myringotomy
                                                                                    Operations on the salivary glands & salivary ducts
	 10.	 Removal of a tympanic drain
	 11.	 Incision of the mastoid process and middle ear                               	   56.	   Incision and lancing of a salivary gland and a salivary duct
	12.	 Mastoidectomy                                                                 	   57.	   Excision of diseased tissue of a salivary gland and a salivary duct
	 13.	 Reconstruction of the middle ear                                             	   58.	   Resection of a salivary gland
	 14.	 Other excisions of the middle and inner ear                                  	   59.	   Reconstruction of a salivary gland and a salivary duct
	 15.	 Fenestration of the inner ear                                                	   60.	   Other operations on the salivary glands and salivary ducts
	 16.	 Revision of a fenestration of the inner ear                                  Other operations on the mouth & face
	 17.	 Incision (opening) and destruction (elimination) of the inner ear            	 61.	 External incision and drainage in the region of the mouth, jaw and face
	 18.	 Other operations on the middle and inner ear under general /spinal           	 62.	 Incision of the hard and soft palate
       anesthesia                                                                   	 63.	 Excision and destruction of diseased hard and soft palate
Operations on the nose & the nasal sinuses                                          	 64.	 Incision, excision and destruction in the mouth
	   19.	   Excision and destruction of diseased tissue of the nose                  	 65.	 Plastic surgery to the floor of the mouth
	   20.	   Operations on the turbinates (nasal concha)                              	66.	 Palatoplasty
	   21.	   Other operations on the nose                                             	 67.	 Other operations in the mouth under general/spinal anesthesia
	   22.	   Nasal sinus aspiration                                                   Operations on the tonsils & adenoids
Operations on the eyes                                                              	   68.	   Transoral incision and drainage of a pharyngeal abscess
	   23.	   Incision of tear glands                                                  	   69.	   Tonsillectomy without adenoidectomy
	   24.	   Other operations on the tear ducts                                       	   70.	   Tonsillectomy with adenoidectomy
	   25.	   Incision of diseased eyelids                                             	   71.	   Excision and destruction of a lingual tonsil
	   26.	   Excision and destruction of diseased tissue of the eyelid                	   72.	   Other operations on the tonsils and adenoids under general /spinal
	   27.	   Operations on the canthus and epicanthus                                            anesthesia
	   28.	   Corrective surgery for entropion and ectropion                           Trauma surgery and orthopaedics
	   29.	   Corrective surgery for blepharoptosis                                    	 73.	     Incision on bone, septic and aseptic
	   30.	   Removal of a foreign body from the conjunctiva                           	 74.	     Closed reduction on fracture, luxation or epiphyseolysis
	   31.	   Removal of a foreign body from the cornea                                		         with osteosynthesis
	   32.	   Incision of the cornea                                                   	 75.	     Suture and other operations on tendons and tendon sheath
	   33.	   Operations for pterygium                                                 	 76.	     Reduction of dislocation under GA
	   34.	   Other operations on the cornea                                           	 77.	     Arthroscopic knee aspiration
	   35.	   Removal of a foreign body from the lens of the eye                       Operations on the breast
	   36.	   Removal of a foreign body from the posterior chamber of the eye          	 78.	     Incision of the breast
	   37.	   Removal of a foreign body from the orbit and eyeball                     	 79.	     Operations on the nipple
	   38.	   Operation of cataract                                                    Operations on the digestive tract
Operations on the skin & subcutaneous tissues
                                                                                    	   80.	   Incision and excision of tissue in the perianal region
	 39.	 Incision of a pilonidal sinus
                                                                                    	   81.	   Surgical treatment of anal fistulas
	 40.	 Other incisions of the skin and subcutaneous tissues
                                                                                    	   82.	   Surgical treatment of haemorrhoids
	 41.	 Surgical wound toilet (wound debridement) and removal of diseased
                                                                                    	   83.	   Division of the anal sphincter (sphincterotomy)
		      tissue of the skin and subcutaneous tissues
                                                                                    	   84.	   Other operations on the anus
	 42.	 Local excision of diseased tissue of the skin and subcutaneous tissues

                                                                                8
OptimaSENIOR
Policy Wording                                                                   10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002


	 85.	       Ultrasound guided aspirations                                           	   116. 	 Unilateral orchidectomy
	 86.	       Sclerotherapy etc.                                                      	   117. 	 Bilateral orchidectomy
Operations on the female sexual organs                                               	   118. 	 Orchidopexy
	 87.	 Incision of the ovary                                                         	   119. 	 Abdominal exploration in cryptorchidism
	 88.	 Insufflation of the Fallopian tubes                                           	   120. 	 Surgical repositioning of an abdominal testis
	 89.	 Other operations on the Fallopian tube                                        	   121.	 Reconstruction of the testis
	 90.	 Dilatation of the cervical canal                                              	   122.	 Implantation, exchange and removal of a testicular prosthesis
	 91.	 Conisation of the uterine cervix                                              	   123.	 Other operations on the testis under general /spinal anesthesia
	 92.	 Other operations on the uterine cervix                                        Operations on the spermatic cord, epididymis and ductus deferens
	 93.	 Incision of the uterus (hysterotomy)                                          	 124.	 Surgical treatment of a varicocele and a hydrocele of the spermatic cord
	 94.	 Therapeutic curettage                                                         	 125.	 Excision in the area of the epididymis
	95.	 Culdotomy                                                                      	 126.	Epididymectomy
	 96.	 Incision of the vagina                                                        	 127.	 Reconstruction of the spermatic cord
	 97.	 Local excision and destruction of diseased tissue of the                      	 128.	 Reconstruction of the ductus deferens and epididymis
		      vagina and the pouch of Douglas                                              	 129.	 Other operations on the spermatic cord, epididymis and ductus deferens
	 98.	 Incision of the vulva                                                         Operations on the penis
	 99.	 Operations on Bartholin’s glands (cyst)
                                                                                     	   130.	   Operations on the foreskin
Operations on the prostate & seminal vesicles  
                                                                                     	   131.	   Local excision and destruction of diseased tissue of the penis
	   100. 	   Incision of the prostate                                                	   132.	   Amputation of the penis
	   101. 	   Transurethral excision and destruction of prostate tissue               	   133.	   Plastic reconstruction of the penis
	   102. 	   Transurethral and percutaneous destruction of prostate tissue           	   134.	   Other operations on the penis
	   103. 	   Open surgical excision and destruction of prostate tissue               Operations on the urinary system
	   104. 	   Radical prostatovesiculectomy
                                                                                     	 135.Cystoscopical removal of stones
	   105. 	   Other excision and destruction of prostate tissue
                                                                                     Other Operations
	   106. 	   Operations on the seminal vesicles
	   107.	    Incision and excision of periprostatic tissue                           	 136.	Lithotripsy
	   108. 	   Other operations on the prostate                                        	 137.	 Coronary angiography
Operations on the scrotum & tunica vaginalis testis                                  	 138.	Haemodialysis
                                                                                     	 139.	 Radiotherapy for Cancer
	   109. 	   Incision of the scrotum and tunica vaginalis testis
                                                                                     	 140.	 Cancer Chemotherapy
	   110. 	   Operation on a testicular hydrocele
	   111. 	   Excision and destruction of diseased scrotal tissue
                                                                                     Note: The standard exclusions and waiting periods are applicable to all of the
	   112. 	   Plastic reconstruction of the scrotum and tunica vaginalis testis
                                                                                     above Day Care Procedures depending on the medical condition/ disease under
	   113. 	   Other operations on the scrotum and tunica vaginalis testis
                                                                                     treatment. Only 24 hours hospitalization is not mandatory
Operations on the testes
	 114.	 Incision of the testes
	 115. 	 Excision and destruction of diseased tissue of the testes
                                                                                                                                                                           AMHI/PR/H/0012/0036/062011/P




OSR/PW/V0.01/082012
                                                                                 9
Apollo Munich Optima Senior Policy Wording
Apollo Munich Optima Senior Policy Wording

Weitere ähnliche Inhalte

Ähnlich wie Apollo Munich Optima Senior Policy Wording

More Health Insurance Policy Wording - Reliance Health Insurance
More Health Insurance Policy Wording - Reliance Health InsuranceMore Health Insurance Policy Wording - Reliance Health Insurance
More Health Insurance Policy Wording - Reliance Health InsuranceReliance Health Insurance
 
ManipalCigna ProHealth Select: Policy Highlights & Coverage Details
ManipalCigna ProHealth Select: Policy Highlights & Coverage DetailsManipalCigna ProHealth Select: Policy Highlights & Coverage Details
ManipalCigna ProHealth Select: Policy Highlights & Coverage Detailsbinasisco121
 
Cigna TTK pro health insurance prospectus
Cigna TTK pro health insurance prospectusCigna TTK pro health insurance prospectus
Cigna TTK pro health insurance prospectusChrissycatton
 
Future Aarogya Bima From Future Generali
Future Aarogya Bima From Future GeneraliFuture Aarogya Bima From Future Generali
Future Aarogya Bima From Future GeneraliColinGenerali
 
What is Surakshit Loan Bima ?
What is Surakshit Loan Bima ?What is Surakshit Loan Bima ?
What is Surakshit Loan Bima ?ColinGenerali
 
Star Health Comprehensive Policy
Star Health Comprehensive PolicyStar Health Comprehensive Policy
Star Health Comprehensive PolicyDony Manuel
 
Kotak Secure Shield
Kotak Secure ShieldKotak Secure Shield
Kotak Secure ShieldviralAgarwal
 
Women-Care-Insurance-Policy-Brochure.pdf
Women-Care-Insurance-Policy-Brochure.pdfWomen-Care-Insurance-Policy-Brochure.pdf
Women-Care-Insurance-Policy-Brochure.pdfnilanjondas
 
Medi Premier Presentation
Medi Premier PresentationMedi Premier Presentation
Medi Premier Presentationraghurkd
 
Medi Premier Presentation
Medi Premier PresentationMedi Premier Presentation
Medi Premier Presentationraghurkd
 
Arogya Sanjeevani Policy From Future Generali
Arogya Sanjeevani Policy From Future Generali Arogya Sanjeevani Policy From Future Generali
Arogya Sanjeevani Policy From Future Generali ColinGenerali
 
Arogya Sanjeevani Policy From Future Generali
Arogya Sanjeevani Policy From Future GeneraliArogya Sanjeevani Policy From Future Generali
Arogya Sanjeevani Policy From Future GeneraliColinGenerali
 
New transition policy
New transition policyNew transition policy
New transition policyDampteytsu
 
Apollo optima restore presentation
Apollo optima restore  presentationApollo optima restore  presentation
Apollo optima restore presentationRajesh Bhutra
 
Learn About Manipalcigna Prohealth Insurance Prospectus
Learn About Manipalcigna Prohealth Insurance ProspectusLearn About Manipalcigna Prohealth Insurance Prospectus
Learn About Manipalcigna Prohealth Insurance Prospectusbinasisco121
 

Ähnlich wie Apollo Munich Optima Senior Policy Wording (20)

Apollo Munich Maxima Policy Wordings
Apollo Munich Maxima Policy WordingsApollo Munich Maxima Policy Wordings
Apollo Munich Maxima Policy Wordings
 
More Health Insurance Policy Wording - Reliance Health Insurance
More Health Insurance Policy Wording - Reliance Health InsuranceMore Health Insurance Policy Wording - Reliance Health Insurance
More Health Insurance Policy Wording - Reliance Health Insurance
 
ManipalCigna ProHealth Select: Policy Highlights & Coverage Details
ManipalCigna ProHealth Select: Policy Highlights & Coverage DetailsManipalCigna ProHealth Select: Policy Highlights & Coverage Details
ManipalCigna ProHealth Select: Policy Highlights & Coverage Details
 
Cigna TTK pro health insurance prospectus
Cigna TTK pro health insurance prospectusCigna TTK pro health insurance prospectus
Cigna TTK pro health insurance prospectus
 
Future Aarogya Bima From Future Generali
Future Aarogya Bima From Future GeneraliFuture Aarogya Bima From Future Generali
Future Aarogya Bima From Future Generali
 
Lrp
LrpLrp
Lrp
 
Bajaj Allianz Health Guard Insurance Policy
Bajaj Allianz Health Guard Insurance PolicyBajaj Allianz Health Guard Insurance Policy
Bajaj Allianz Health Guard Insurance Policy
 
Extra Care - Extended Health Cover Health Insurance Plan - Bajaj Allianz
Extra Care - Extended Health Cover Health Insurance Plan - Bajaj AllianzExtra Care - Extended Health Cover Health Insurance Plan - Bajaj Allianz
Extra Care - Extended Health Cover Health Insurance Plan - Bajaj Allianz
 
What is Surakshit Loan Bima ?
What is Surakshit Loan Bima ?What is Surakshit Loan Bima ?
What is Surakshit Loan Bima ?
 
Star Health Comprehensive Policy
Star Health Comprehensive PolicyStar Health Comprehensive Policy
Star Health Comprehensive Policy
 
Critical Illness Insurance Policy
Critical Illness Insurance PolicyCritical Illness Insurance Policy
Critical Illness Insurance Policy
 
Kotak Secure Shield
Kotak Secure ShieldKotak Secure Shield
Kotak Secure Shield
 
Women-Care-Insurance-Policy-Brochure.pdf
Women-Care-Insurance-Policy-Brochure.pdfWomen-Care-Insurance-Policy-Brochure.pdf
Women-Care-Insurance-Policy-Brochure.pdf
 
Medi Premier Presentation
Medi Premier PresentationMedi Premier Presentation
Medi Premier Presentation
 
Medi Premier Presentation
Medi Premier PresentationMedi Premier Presentation
Medi Premier Presentation
 
Arogya Sanjeevani Policy From Future Generali
Arogya Sanjeevani Policy From Future Generali Arogya Sanjeevani Policy From Future Generali
Arogya Sanjeevani Policy From Future Generali
 
Arogya Sanjeevani Policy From Future Generali
Arogya Sanjeevani Policy From Future GeneraliArogya Sanjeevani Policy From Future Generali
Arogya Sanjeevani Policy From Future Generali
 
New transition policy
New transition policyNew transition policy
New transition policy
 
Apollo optima restore presentation
Apollo optima restore  presentationApollo optima restore  presentation
Apollo optima restore presentation
 
Learn About Manipalcigna Prohealth Insurance Prospectus
Learn About Manipalcigna Prohealth Insurance ProspectusLearn About Manipalcigna Prohealth Insurance Prospectus
Learn About Manipalcigna Prohealth Insurance Prospectus
 

Mehr von Apollo Munich Health Insurance Company

Mehr von Apollo Munich Health Insurance Company (20)

Apollo Munich Optima Restore Proposal From
Apollo Munich Optima Restore Proposal FromApollo Munich Optima Restore Proposal From
Apollo Munich Optima Restore Proposal From
 
Apollo Munich Optima Restore Pre Auth Form
Apollo Munich Optima Restore Pre Auth FormApollo Munich Optima Restore Pre Auth Form
Apollo Munich Optima Restore Pre Auth Form
 
Apollo Munich Optima Restore Claim Procedure
Apollo Munich Optima Restore Claim ProcedureApollo Munich Optima Restore Claim Procedure
Apollo Munich Optima Restore Claim Procedure
 
Apollo Munich Optima Restore Claim Intimation Form
Apollo Munich Optima Restore Claim Intimation FormApollo Munich Optima Restore Claim Intimation Form
Apollo Munich Optima Restore Claim Intimation Form
 
Apollo Munich Optima Restore Claim Form
Apollo Munich Optima Restore Claim FormApollo Munich Optima Restore Claim Form
Apollo Munich Optima Restore Claim Form
 
Apollo Munich Optima Restore Brochure
Apollo Munich Optima Restore BrochureApollo Munich Optima Restore Brochure
Apollo Munich Optima Restore Brochure
 
Apollo Munich Optima Senior Claim Intimation Form
Apollo Munich Optima Senior Claim Intimation FormApollo Munich Optima Senior Claim Intimation Form
Apollo Munich Optima Senior Claim Intimation Form
 
Apollo Munich Optima Senior Claim Form
Apollo Munich Optima Senior Claim FormApollo Munich Optima Senior Claim Form
Apollo Munich Optima Senior Claim Form
 
Apollo Munich Optima Senior Proposal From
Apollo Munich Optima Senior Proposal FromApollo Munich Optima Senior Proposal From
Apollo Munich Optima Senior Proposal From
 
Apollo Munich Optima Senior Brochure
Apollo Munich Optima Senior BrochureApollo Munich Optima Senior Brochure
Apollo Munich Optima Senior Brochure
 
Apollo Munich Optima Senior Prospectus
Apollo Munich Optima Senior ProspectusApollo Munich Optima Senior Prospectus
Apollo Munich Optima Senior Prospectus
 
Apollo Munich Claim Intimation Form
Apollo Munich Claim Intimation FormApollo Munich Claim Intimation Form
Apollo Munich Claim Intimation Form
 
Apollo Munich Change Request Form
Apollo Munich Change Request FormApollo Munich Change Request Form
Apollo Munich Change Request Form
 
Apollo Munich Optima Plus Proposal Form
Apollo Munich Optima Plus Proposal FormApollo Munich Optima Plus Proposal Form
Apollo Munich Optima Plus Proposal Form
 
Apollo Munich Optima Plus Pre Authorisation Form
Apollo Munich Optima Plus Pre Authorisation FormApollo Munich Optima Plus Pre Authorisation Form
Apollo Munich Optima Plus Pre Authorisation Form
 
Apollo Munich Optima Plus Claim Procedure
Apollo Munich Optima Plus Claim ProcedureApollo Munich Optima Plus Claim Procedure
Apollo Munich Optima Plus Claim Procedure
 
Apollo Munich Optima Plus Claim Intimation Form
Apollo Munich Optima Plus Claim Intimation FormApollo Munich Optima Plus Claim Intimation Form
Apollo Munich Optima Plus Claim Intimation Form
 
Apollo Munich Optima Plus Claim Form
Apollo Munich Optima Plus Claim FormApollo Munich Optima Plus Claim Form
Apollo Munich Optima Plus Claim Form
 
Apollo Munich Maxima Proposal Form
Apollo Munich Maxima Proposal FormApollo Munich Maxima Proposal Form
Apollo Munich Maxima Proposal Form
 
Apollo Munich Maxima Claim Procedure
Apollo Munich Maxima Claim ProcedureApollo Munich Maxima Claim Procedure
Apollo Munich Maxima Claim Procedure
 

Kürzlich hochgeladen

Bladex 1Q24 Earning Results Presentation
Bladex 1Q24 Earning Results PresentationBladex 1Q24 Earning Results Presentation
Bladex 1Q24 Earning Results PresentationBladex
 
NO1 WorldWide Genuine vashikaran specialist Vashikaran baba near Lahore Vashi...
NO1 WorldWide Genuine vashikaran specialist Vashikaran baba near Lahore Vashi...NO1 WorldWide Genuine vashikaran specialist Vashikaran baba near Lahore Vashi...
NO1 WorldWide Genuine vashikaran specialist Vashikaran baba near Lahore Vashi...Amil baba
 
2024 Q1 Crypto Industry Report | CoinGecko
2024 Q1 Crypto Industry Report | CoinGecko2024 Q1 Crypto Industry Report | CoinGecko
2024 Q1 Crypto Industry Report | CoinGeckoCoinGecko
 
The Triple Threat | Article on Global Resession | Harsh Kumar
The Triple Threat | Article on Global Resession | Harsh KumarThe Triple Threat | Article on Global Resession | Harsh Kumar
The Triple Threat | Article on Global Resession | Harsh KumarHarsh Kumar
 
NO1 Certified Black Magic Specialist Expert In Bahawalpur, Sargodha, Sialkot,...
NO1 Certified Black Magic Specialist Expert In Bahawalpur, Sargodha, Sialkot,...NO1 Certified Black Magic Specialist Expert In Bahawalpur, Sargodha, Sialkot,...
NO1 Certified Black Magic Specialist Expert In Bahawalpur, Sargodha, Sialkot,...Amil baba
 
212MTAMount Durham University Bachelor's Diploma in Technology
212MTAMount Durham University Bachelor's Diploma in Technology212MTAMount Durham University Bachelor's Diploma in Technology
212MTAMount Durham University Bachelor's Diploma in Technologyz xss
 
Tenets of Physiocracy History of Economic
Tenets of Physiocracy History of EconomicTenets of Physiocracy History of Economic
Tenets of Physiocracy History of Economiccinemoviesu
 
Call Girls Near Me WhatsApp:+91-9833363713
Call Girls Near Me WhatsApp:+91-9833363713Call Girls Near Me WhatsApp:+91-9833363713
Call Girls Near Me WhatsApp:+91-9833363713Sonam Pathan
 
fca-bsps-decision-letter-redacted (1).pdf
fca-bsps-decision-letter-redacted (1).pdffca-bsps-decision-letter-redacted (1).pdf
fca-bsps-decision-letter-redacted (1).pdfHenry Tapper
 
The Inspirational Story of Julio Herrera Velutini - Global Finance Leader
The Inspirational Story of Julio Herrera Velutini - Global Finance LeaderThe Inspirational Story of Julio Herrera Velutini - Global Finance Leader
The Inspirational Story of Julio Herrera Velutini - Global Finance LeaderArianna Varetto
 
Vp Girls near me Delhi Call Now or WhatsApp
Vp Girls near me Delhi Call Now or WhatsAppVp Girls near me Delhi Call Now or WhatsApp
Vp Girls near me Delhi Call Now or WhatsAppmiss dipika
 
Stock Market Brief Deck for "this does not happen often".pdf
Stock Market Brief Deck for "this does not happen often".pdfStock Market Brief Deck for "this does not happen often".pdf
Stock Market Brief Deck for "this does not happen often".pdfMichael Silva
 
Economics, Commerce and Trade Management: An International Journal (ECTIJ)
Economics, Commerce and Trade Management: An International Journal (ECTIJ)Economics, Commerce and Trade Management: An International Journal (ECTIJ)
Economics, Commerce and Trade Management: An International Journal (ECTIJ)ECTIJ
 
(办理学位证)加拿大萨省大学毕业证成绩单原版一比一
(办理学位证)加拿大萨省大学毕业证成绩单原版一比一(办理学位证)加拿大萨省大学毕业证成绩单原版一比一
(办理学位证)加拿大萨省大学毕业证成绩单原版一比一S SDS
 
(办理原版一样)QUT毕业证昆士兰科技大学毕业证学位证留信学历认证成绩单补办
(办理原版一样)QUT毕业证昆士兰科技大学毕业证学位证留信学历认证成绩单补办(办理原版一样)QUT毕业证昆士兰科技大学毕业证学位证留信学历认证成绩单补办
(办理原版一样)QUT毕业证昆士兰科技大学毕业证学位证留信学历认证成绩单补办fqiuho152
 
《加拿大本地办假证-寻找办理Dalhousie毕业证和达尔豪斯大学毕业证书的中介代理》
《加拿大本地办假证-寻找办理Dalhousie毕业证和达尔豪斯大学毕业证书的中介代理》《加拿大本地办假证-寻找办理Dalhousie毕业证和达尔豪斯大学毕业证书的中介代理》
《加拿大本地办假证-寻找办理Dalhousie毕业证和达尔豪斯大学毕业证书的中介代理》rnrncn29
 
(中央兰开夏大学毕业证学位证成绩单-案例)
(中央兰开夏大学毕业证学位证成绩单-案例)(中央兰开夏大学毕业证学位证成绩单-案例)
(中央兰开夏大学毕业证学位证成绩单-案例)twfkn8xj
 
Stock Market Brief Deck FOR 4/17 video.pdf
Stock Market Brief Deck FOR 4/17 video.pdfStock Market Brief Deck FOR 4/17 video.pdf
Stock Market Brief Deck FOR 4/17 video.pdfMichael Silva
 

Kürzlich hochgeladen (20)

🔝+919953056974 🔝young Delhi Escort service Pusa Road
🔝+919953056974 🔝young Delhi Escort service Pusa Road🔝+919953056974 🔝young Delhi Escort service Pusa Road
🔝+919953056974 🔝young Delhi Escort service Pusa Road
 
Bladex 1Q24 Earning Results Presentation
Bladex 1Q24 Earning Results PresentationBladex 1Q24 Earning Results Presentation
Bladex 1Q24 Earning Results Presentation
 
NO1 WorldWide Genuine vashikaran specialist Vashikaran baba near Lahore Vashi...
NO1 WorldWide Genuine vashikaran specialist Vashikaran baba near Lahore Vashi...NO1 WorldWide Genuine vashikaran specialist Vashikaran baba near Lahore Vashi...
NO1 WorldWide Genuine vashikaran specialist Vashikaran baba near Lahore Vashi...
 
2024 Q1 Crypto Industry Report | CoinGecko
2024 Q1 Crypto Industry Report | CoinGecko2024 Q1 Crypto Industry Report | CoinGecko
2024 Q1 Crypto Industry Report | CoinGecko
 
The Triple Threat | Article on Global Resession | Harsh Kumar
The Triple Threat | Article on Global Resession | Harsh KumarThe Triple Threat | Article on Global Resession | Harsh Kumar
The Triple Threat | Article on Global Resession | Harsh Kumar
 
NO1 Certified Black Magic Specialist Expert In Bahawalpur, Sargodha, Sialkot,...
NO1 Certified Black Magic Specialist Expert In Bahawalpur, Sargodha, Sialkot,...NO1 Certified Black Magic Specialist Expert In Bahawalpur, Sargodha, Sialkot,...
NO1 Certified Black Magic Specialist Expert In Bahawalpur, Sargodha, Sialkot,...
 
212MTAMount Durham University Bachelor's Diploma in Technology
212MTAMount Durham University Bachelor's Diploma in Technology212MTAMount Durham University Bachelor's Diploma in Technology
212MTAMount Durham University Bachelor's Diploma in Technology
 
Tenets of Physiocracy History of Economic
Tenets of Physiocracy History of EconomicTenets of Physiocracy History of Economic
Tenets of Physiocracy History of Economic
 
Call Girls Near Me WhatsApp:+91-9833363713
Call Girls Near Me WhatsApp:+91-9833363713Call Girls Near Me WhatsApp:+91-9833363713
Call Girls Near Me WhatsApp:+91-9833363713
 
fca-bsps-decision-letter-redacted (1).pdf
fca-bsps-decision-letter-redacted (1).pdffca-bsps-decision-letter-redacted (1).pdf
fca-bsps-decision-letter-redacted (1).pdf
 
The Inspirational Story of Julio Herrera Velutini - Global Finance Leader
The Inspirational Story of Julio Herrera Velutini - Global Finance LeaderThe Inspirational Story of Julio Herrera Velutini - Global Finance Leader
The Inspirational Story of Julio Herrera Velutini - Global Finance Leader
 
Vp Girls near me Delhi Call Now or WhatsApp
Vp Girls near me Delhi Call Now or WhatsAppVp Girls near me Delhi Call Now or WhatsApp
Vp Girls near me Delhi Call Now or WhatsApp
 
Stock Market Brief Deck for "this does not happen often".pdf
Stock Market Brief Deck for "this does not happen often".pdfStock Market Brief Deck for "this does not happen often".pdf
Stock Market Brief Deck for "this does not happen often".pdf
 
Economics, Commerce and Trade Management: An International Journal (ECTIJ)
Economics, Commerce and Trade Management: An International Journal (ECTIJ)Economics, Commerce and Trade Management: An International Journal (ECTIJ)
Economics, Commerce and Trade Management: An International Journal (ECTIJ)
 
(办理学位证)加拿大萨省大学毕业证成绩单原版一比一
(办理学位证)加拿大萨省大学毕业证成绩单原版一比一(办理学位证)加拿大萨省大学毕业证成绩单原版一比一
(办理学位证)加拿大萨省大学毕业证成绩单原版一比一
 
(办理原版一样)QUT毕业证昆士兰科技大学毕业证学位证留信学历认证成绩单补办
(办理原版一样)QUT毕业证昆士兰科技大学毕业证学位证留信学历认证成绩单补办(办理原版一样)QUT毕业证昆士兰科技大学毕业证学位证留信学历认证成绩单补办
(办理原版一样)QUT毕业证昆士兰科技大学毕业证学位证留信学历认证成绩单补办
 
Q1 2024 Newsletter | Financial Synergies Wealth Advisors
Q1 2024 Newsletter | Financial Synergies Wealth AdvisorsQ1 2024 Newsletter | Financial Synergies Wealth Advisors
Q1 2024 Newsletter | Financial Synergies Wealth Advisors
 
《加拿大本地办假证-寻找办理Dalhousie毕业证和达尔豪斯大学毕业证书的中介代理》
《加拿大本地办假证-寻找办理Dalhousie毕业证和达尔豪斯大学毕业证书的中介代理》《加拿大本地办假证-寻找办理Dalhousie毕业证和达尔豪斯大学毕业证书的中介代理》
《加拿大本地办假证-寻找办理Dalhousie毕业证和达尔豪斯大学毕业证书的中介代理》
 
(中央兰开夏大学毕业证学位证成绩单-案例)
(中央兰开夏大学毕业证学位证成绩单-案例)(中央兰开夏大学毕业证学位证成绩单-案例)
(中央兰开夏大学毕业证学位证成绩单-案例)
 
Stock Market Brief Deck FOR 4/17 video.pdf
Stock Market Brief Deck FOR 4/17 video.pdfStock Market Brief Deck FOR 4/17 video.pdf
Stock Market Brief Deck FOR 4/17 video.pdf
 

Apollo Munich Optima Senior Policy Wording

  • 1. OptimaSENIOR Customer Information Sheet 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 The information mentioned below is illustrative and not exhaustive. Information must be read in conjunction with the product brochures and policy document. In case of any conflict between the Key Features Document and the policy document the terms and conditions mentioned in the policy document shall prevail. Refer to Policy Title Description Clause Number Product Name Optima Senior What am I a. In-patient Treatment - Covers hospitalisation expenses for period more than 24 hrs. Section I, 1 a) covered for: b. Pre-Hospitalisation - Medical expenses incurred in 30 days before the hospitalisation. Section I, 1 b) c. Post-Hospitalisation - Medical expenses incurred in 60 days after the hospitalisation. Section I,1 c) d. Day-Care procedures - Medical expenses for enlisted 140 day care procedures. Section I,1 d) e. Domiciliary Treatment - Medical expenses incurred for availing medical treatment at home which would Section I,1 e) otherwise have required hospitalisation. f. Organ Donor - Medical expenses on harvesting the organ from the donor for organ transplantation. Section I,1 f) g. Emergency Ambulance - Upto Rs. 2,000 per hospitalisation for utilizing ambulance service for transporting Section I,1 g) insured person to hospital in case of an emergency. Section I, 2 a) h. E - Opinion - Second opinion by a Medical Practitioner from Our panel, for a Critical Illness suffered during the policy period. What are the Following is a partial list of the policy exclusions. Please refer to the policy wording for the complete list of exclusions. major exclusions in the policy: War or any act of war, nuclear, chemical and biological weapons, radiation of any kind, breach of law with criminal Section III E. intent, intentional or attempted suicide, participation or involvement in naval, military or air force operation, racing, diving, aviation, scuba diving, parachuting, hang-gliding, rock or mountain climbing, abuse of intoxicants or hallucinogenic substances such as intoxicating drugs and alcohol, treatment of obesity and any weight control program, Psychiatric, mental disorders, congenital internal or external diseases, defects or anomalies, genetic disorders; sleep apnoea, expenses arising from HIV or AIDs and related diseases, sterility, treatment to effect or to treat infertility, any fertility, sub-fertility, surrogate or vicarious pregnancy, birth control, surgery for nasal septum deviation, circumcisions, laser treatment for correction of eye due to refractive error, plastic surgery or cosmetic surgery unless required due to an Accident, Cancer or Burns, any non allopathic treatment. Waiting Period We will not pay any claim under the waiting periods for specified benefits except due to an Accident. • 30 days waiting period in the first year and is not applicable in subsequent renewals. Section III, C i) • 24 month years waiting period for specific illness/ surgeries in the first two years and is not applicable in Section III, C ii) subsequent renewals. • Pre-existing conditions will be covered after a waiting period of 36 month. Section III, C iii) Payout basis Payout on indemnity payment basis. Section 1 Cost Sharing a) Co-Payment applicable on accommodation type Section III, A • Shared Accommodation or any lower accommodation type - 15% • Single occupancy or any higher accommodation type - 30% However, the above mentioned Co-payment would not apply in case of urgent medical and/or surgical treatment is taken for acute cardiac Illness or Accident to avoid serious impairment of health in a single occupancy accommodation due to unavailability of Shared Accommodation or any lower accommodation then only a 15% Co-Payment would be applicable. A Co-payment of 15% shall be applicable to all Day Care Procedures; no additional copay’s shall apply. Section III, B b) Co-Payment applicable on specified Illnesses/surgeries • If a claim has been admitted under Section I in respect of any of the specified illnesses/Surgeries then a co pay of 30% would apply and claim payment, if any, shall only be in excess of that sum. However, – If we accept a claim for above mentioned specified illnesses/surgeries then no additional Copayment shall be applicable for the same claim. E-mail : customerservice@apollomunichinsurance.com toll free : 1800-102-0333 www.apollomunichinsurance.com
  • 2. OptimaSENIOR Customer Information Sheet 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 Refer to Policy Title Description Clause Number Renewal • Policy is ordinarily life-long renewable, subject to application for renewal and the renewal premium in full has Section IV n Conditions been received by the due dates and realisation of premium. • Grace period of 30 days for renewing the policy is provided. To avoid any confusion any claim incurred during break-in period will not be payable under this policy. Renewal No Claim Discount A 5% non cumulative discount will be offered on the renewal premium payable under the Policy Section II Benefits after every CLAIM FREE Policy Year, provided that the Policy is renewed with Us and without a break. Cancellation This policy would be cancelled on grounds of misrepresentation, fraud, non-disclosure of material facts or non- Section IV r. i) & ii) cooperation by any Insured Person, upon giving 30 days notice without refund of premium. How to Claim Please contact our designated TPA atleast 48 hours prior to an event which might give rise to a claim. For Section IV e), f), g),h) any emergency situations, kindly contact Our TPA within 24 hours of the event. For any claim related query, & Section VI information or assistance You can also contact Our Toll Free Line at 1800-102-0333 or visit Our website www. apollomunichinsurance.com or e-mail Us at customerservice@apollomunichinsurance.com. Note: Pre-Policy Check-up at our network is compulsory under this Policy. We will reimburse 50% of the expenses incurred on the acceptance of the proposal. The medical reports are valid for a period of 30 days from the date of Pre-Policy Check-up. AMHI/PR/H/0011/0036/062011/P E-mail : customerservice@apollomunichinsurance.com toll free : 1800-102-0333 www.apollomunichinsurance.com OSR/CIS/V0.01/082012
  • 3. OptimaSENIOR Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 Apollo Munich Health Insurance Company Limited will cover all Insured Persons under this Policy upto the Sum Insured. The insurance cover is governed by, and subject to, the terms, conditions and exclusions of this Policy. Section I. Benefits The following benefits are available to all Insured Persons who suffer an Illness or Accident during the Policy Period which requires Hospitalisation on an Inpatient basis or treatment defined as a Day Care Procedure. Any claims made under these benefits will impact eligibility for a “No claim discount”. We will not cover treatment, costs or expenses for*: We will cover the Medical Expenses for: *The following exclusions apply in addition to the waiting Important terms You should know periods and general exclusions specified in Section III C and E 1. a. In-Patient Treatment 1. Prosthetics NOT implanted by surgery Sum Insured means the sum shown 2. Hospitalisation for evaluation, Investigation only in the Schedule which represents Our 3. Treatment availed outside India maximum liability for each Insured Person 4. Treatment at a healthcare facility which is NOT a for any and all benefits claimed for during Hospital. the Policy Period. In-patient Treatment means treatment b. Pre-Hospitalization expenses for consultations, 1. Claims which have NOT been admitted under 1a) investigations and medicines incurred upto 30 2. Any conditions which are NOT the same as the arising from Accident or Illness where days before Hospitalisation. Insured Person has to stay in a Hospital for condition for which Hospitalisation was required. more than 24 hours and includes Hospital c. Post-Hospitalization expenses for consultations, investigations and medicines incurred upto 60 room rent or boarding expenses, nursing, Intensive Care Unit charges, Medical days after discharge from Hospitalisation. Practitioner’s charges, anesthesia, blood, d. Day Care Procedures 1. Out-Patient Treatment oxygen, operation theatre charges, surgical appliances, medicines, drugs, e. Domiciliary Treatment 1. Treatment of less than 3 days consumables, diagnostic procedures. 2. Post-Hospitalisation expenses Day Care Procedures means those 3. The following medical conditions: medical treatment, and/or surgical a. Asthma, Bronchitis, Tonsillitis and Upper procedure listed in Appendix 1 which Respiratory Tract infection including Laryngitis and is undertaken under General or Local Pharyngitis, Cough and Cold, Influenza, Anaesthesia in a Hospital/day care b. Arthritis, Gout and Rheumatism, centre in less than 24 hours because c. Chronic Nephritis and Nephritic Syndrome, of technological advancement, and d. Diarrhoea and all type of Dysenteries including Gastroenteritis, which would have otherwise required a e. Diabetes Mellitus and Insupidus, Hospitalisation of more than 24 hours, f. Epilepsy, but treatment normally taken on an Out- g. Hypertension, patient basis is not included in the scope h. Psychiatric or Psychosomatic Disorders of all of this definition. kinds, Out-patient Treatment means i. Pyrexia of unknown origin consultation, diagnosis or medical treatment taken by an Insured Person at f. Organ Donor: 1. Claims which have NOT been admitted under 1a). an out-patient department of a Hospital, Medical treatment of the organ donor for 2. Claims not covered under the Transplantation of clinic or associated facility, provided that harvesting the organ. Human Organs Act, 1994 (as amended). he is not Hospitalised. 3. The organ donor’s Pre and Post-Hospitalisation Domiciliary treatment means medical expenses. treatment for a period exceeding 3 days, g. Emergency Ambulance: 1. Claims which have NOT been admitted under 1a). for an Illness/disease/injury which in the normal course would require care and Expenses incurred on an ambulance in 2. A non- Emergencies. treatment at a Hospital but is actually an emergency, subject to Rs. 2000 per 3. NON registered healthcare or ambulance service taken while confined at home under any Hospitalisation. provider ambulances. of the following circumstances: Additional Benefit: The following benefit is available to all Insured Persons during the Policy Period. Claims made 1. The condition of the Insured Person under this benefit will not impact eligibility for a “No claim discount”. is such that he is not in a condition to be removed to a Hospital or, 2. a. E-Opinion 1. More than one claim for this benefit in a Policy Year. 2. The Insured Person takes treatment We shall arrange and pay for a second opinion 2. More than one claim for the same Critical Illness. at home on account of non from Our panel of Medical Practitioners, if: 3. Any other liability due to any errors or omission or availability of room in a Hospital. - The Insured Person suffers a Critical Illness representation or consequences of any action taken Medical Practitioner means a person during the Policy Period; and in reliance of the E-opinion provided by the Medical who holds a valid registration from the - He requests an E-opinion; and Practitioner. medical council of any state of India and is thereby entitled to practice medicine The Insured Person can choose one of Our within its jurisdiction, and is acting within panel Medical Practitioners. The opinion will the scope and jurisdiction of his license. be directly sent to the Insured Person by the Medical Practitioner. Shared or any lower accommodation type means a Hospital room with two or “Critical Illness” includes Cancer, Open Chest more patient beds. CABG, First Heart Attack, Kidney Failure, Major Organ/Bone Marrow Transplant, Single occupancy or any higher Multiple Sclerosis, Permanent Paralysis of accommodation type means a Hospital Limbs and Stroke. room with only one patient bed. 1 Please retain your policy wording for current and future use. Any change to the policy wording at the time of renewal, post approval from regulator will be updated and available on our website www.apollomunichinsurance.com
  • 4. OptimaSENIOR Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 Section II. Renewal Benefits: C. Waiting Period No Claim Discount - A 5% non cumulative discount will be offered on the All claims payable will be subject to the waiting periods specified below: renewal premium payable under the Policy after every CLAIM FREE Policy Year, i) General waiting period of 30 days for all claims payable under the provided that the Policy is renewed with Us and without a break. Policy except claims arising due to an Accident. Section III. Special terms and conditions ii) 24 months waiting period for the following listed Illnesses or treatments except claims payable due to the occurrence of cancer. Co-Payment “Co-Payment” means a cost-sharing requirement applicable under this Policy Organ / Organ Illness Treatment in which the Insured Person will bear the percentage of the admissible claim System amount which is specified in the table below. A Co-Payment does not reduce or otherwise affect the Sum Insured. ENT • Any Benign ear, nose • Any ear, nose and throat A. Co-Payment applicable on accommodation Type and throat (ENT) (ENT) surgery disorder Example: adenoidectomy, Accommodation Type Co-Payment (Percentage to be Example: Sinusitis, mastoidectomy, borne by the Insured Person as a Rhinitis tonsillectomy, percentage of the admissible claim tympanoplasty amount) • surgery for nasal septum deviation Shared Accommodation or any lower 15% accommodation type Gynaecological • Internal tumors, • Dilatation and curettage cysts, nodules, polyps (D&C) Single occupancy or any higher 30% including breast lumps • Hysterectomy for accommodation type • Polycystic ovarian menorrhagia or diseases fibromyoma or prolapse Note If any urgent medical and/or surgical treatment is taken for acute of uterus cardiac Illness or Accident to avoid serious impairment of health in a single • Myomectomy for fibroids occupancy accommodation due to unavailability of Shared or any lower accommodation then only a 15% Co-Payment would be applicable. Orthopaedic • Non infective arthritis • Surgery for prolapsed A Co-payment of 15% shall be applicable to all Day Care Procedures; no • Gout and Rheumatism inter vertebral disk additional copay’s shall apply. • Age related • Joint replacement B. Co-Payment applicable on specified Illnesses/surgeries Osteoarthritis and Osteoporosis If a claim has been admitted under Section I in respect of any of the following Illnesses/Surgeries then, the insured person shall bear 30% of the claim amount Gastrointestinal • Calculus diseases of • surgery of gallbladder payable under the Policy and Our liability, if any, shall only be in excess of that gall bladder including and bile duct sum and would be subject to the Sum Insured. Cholecystitis • surgery of hernia • Pancreatitis S.no Illnesses/Surgeries • Fissure/fistula in anus, hemorrhoids, pilonidal 1. Cataract (each eye) sinus • Gastric and duodenal 2. Hysterectomy ulcers 3. Cholecystectomy • All forms of cirrhosis 4. Transurethral resection of the prostate (TURP)/ Benign prostate Urogenital • Calculus diseases of • Any surgery of Urogenital surgery Urogenital system system Example: Kidney • Surgery on prostate 5. Surgery of Hernia stone, Urinary bladder • Surgery for Hydrocele stone. 6. Angiography (CT Angiogram excluded) • Benign Hyperplasia of 7. Arthroscopy prostate 8. PID-Discectomy Eye • Cataract • NIL • Glaucoma 9. Mastectomy 10. Joint Replacement Others • Internal tumors, cysts, • Surgery of varicose veins nodules, polyps, skin and varicose ulcers 11. PTCA (Angioplasty) tumors 12. Hydrocele iii) months waiting period for all Pre-existing Conditions declared 36 13. Major Organ Transplant and/or accepted at the time of application. 14. CABG (Coronary Artery Bypass Graft) Pre-existing Condition means any condition, ailment or injury or related condition(s) for which Insured Person had signs or symptoms, Note If We admit a claim under Section III B then, no Co-Payment shall be and / or were diagnosed, and / or received medical advice/ treatment, applicable under Section III A for the same claim. within 36 months prior to your first policy with any insurer. 2
  • 5. OptimaSENIOR Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 D. Reduction in waiting periods by the attending Medical Practitioner for reconstruction following an 1) If the proposed Insured Person is presently covered and has been Accident, cancer or burns. continuously covered without any lapses under: c. Treatment for correction of eye due to refractive error (a) any health insurance plan with an Indian non life insurer as per d. Circumcisions (unless necessitated by Illness or injury and forming guidelines on portability issued by the insurance regulator , OR part of treatment); aesthetic or change-of-life treatments of any description such as sex transformation operations. (b) any other similar health insurance plan from Us, Types of treatment, defined Illnesses/ conditions/ supplies: vi) Then: a. Non allopathic treatment. (a) The waiting periods specified in Section III C i), ii) and iii) of the Policy b. Conditions for which Hospitalization is NOT required. stand deleted; AND : c. Experimental, investigational or unproven treatment devices and (b) The waiting periods specified in the Section III C i), ii) and iii) shall be pharmacological regimens. reduced by the number of continuous preceding years of coverage of d. Measures primarily for diagnostic and evaluation purposes which are the Insured Person under the previous health insurance policy; AND not consistent with or incidental to the diagnosis and treatment of (c) If the proposed Sum Insured for a proposed Insured Person is more Illness for which Hospitalization has been done. For example tests like than the Sum Insured applicable under the previous health insurance EPS, Holter monitoring, sleep study, etc are not payable policy, then the reduced waiting period shall only apply to the extent e. Convalescence, cure, rest cure, sanatorium treatment, rehabilitation of the Sum Insured and any other accrued sum insured under the measures, private duty nursing, respite care, long-term nursing care previous health insurance policy. or custodial care. 2) The reduction in the waiting period specified above shall be applied subject f. Preventive care, vaccination including inoculation and immunisations to the following: (except in case of post-bite treatment); any physical, psychiatric or a) We will only apply the reduction of the waiting period if We have psychological examinations or testing. received the database and claim history from the previous Indian g. Enteral feedings (infusion formulas via a tube into the upper insurance company (if applicable); gastrointestinal tract) and other nutritional and electrolyte supplements unless certified to be required by the attending Medical Practitioner as b) We are under no obligation to insure all Insured Persons or to insure a direct consequence of an otherwise covered claim. all Insured Persons on the proposed terms, or on the same terms as h. Provision or fitting of hearing aids, spectacles or contact lenses the previous health insurance policy even if You have submitted to Us including optometric therapy, any treatment and associated expenses all documentation and information. for alopecia, baldness, wigs, or toupees, medical supplies including E. General exclusions elastic stockings, diabetic test strips, and similar products. We will not pay for any claim in respect of any Insured Person directly or i. Artificial limbs, crutches or any other external appliance and/or device indirectly for, caused by, arising from or in any way attributable to: used for diagnosis or treatment (except when used intra-operatively). j. Psychiatric, mental disorders (including mental health treatments), Non Medical Exclusions Parkinson and Alzheimer’s disease, general debility or exhaustion i) War or similar situations: (“run-down condition”), sleep-apnoea. Treatment directly or indirectly arising from or consequent upon war or any k. Congenital internal or external diseases, defects or anomalies, act of war, invasion, act of foreign enemy, war like operations (whether war genetic disorders. be declared or not or caused during service in the armed forces of any l. Stem cell implantation or surgery, or growth hormone therapy. country), civil war, public defence, rebellion, revolution, insurrection, military m. Venereal disease, sexually transmitted disease or illness; “AIDS” or usurped acts, nuclear weapons/materials, chemical and biological (Acquired Immune Deficiency Syndrome) and/or infection with HIV weapons, radiation of any kind. (Human Immunodeficiency Virus) including but not limited to conditions ii) Breach of law: related to or arising out of HIV/AIDS such as ARC (AIDS Related Any Insured Person committing or attempting to commit a breach of law Complex), Lymphomas in brain, Kaposi’s sarcoma, tuberculosis. with criminal intent, or intentional self injury or attempted suicide while n. Pregnancy (including voluntary termination), miscarriage (except as a sane or insane. result of an Accident or Illness), maternity or birth (including caesarean iii) Dangerous acts (including sports): section) except in the case of ectopic pregnancy in relation to a claim An Insured Person’s participation or involvement in naval, military or air force under 1a) for In-patient Treatment only. operation, racing, diving, aviation, scuba diving, parachuting, hang-gliding, o. Sterility, treatment whether to effect or to treat infertility, any fertility, rock or mountain climbing in a professional or semi professional nature. sub-fertility or assisted conception procedure, surrogate or vicarious pregnancy, birth control, contraceptive supplies or services including Medical Exclusions complications arising due to supplying services. iv) Substance abuse and de-addiction programs: p. Expenses for organ donor screening, or save as and to the extent Abuse or the consequences of the abuse of intoxicants or hallucinogenic provided for in 1f), the treatment of the donor (including surgery to substances such as intoxicating drugs and alcohol, including smoking remove organs from a donor in the case of transplant surgery). cessation programs and the treatment of nicotine addiction or any other q. Treatment and supplies for analysis and adjustments of spinal substance abuse treatment or services, or supplies. subluxation, diagnosis and treatment by manipulation of the skeletal v) Cosmetic, aesthetic and re-shaping treatments and surgeries: structure; muscle stimulation by any means except treatment a. Treatment of obesity and any weight control program. of fractures (excluding hairline fractures) and dislocations of the b. Plastic surgery or cosmetic surgery or treatments to change appearance mandible and extremities. unless necessary as a part of medically necessary treatment certified r. Nasal concha resection. 3
  • 6. OptimaSENIOR Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 vii) Unnecessary medical expenses: consent and the additional premium (if any), within 15 days of the issuance a. Items of personal comfort and convenience including but not limited of Our letter. If You neither accept Our letter nor revert to Us within 15 days, to television (wherever specifically charged for), charges for access We will cancel Your application and refund the premium paid within the next to telephone and telephone calls (wherever specifically charged for), 7 days. foodstuffs (except patient’s diet), cosmetics, hygiene articles, body e. Notification of Claim care products and bath additive, barber or beauty service, guest Treatment, Consultation or We or Our TPA must be service as well as similar incidental services and supplies. Procedure: notified: b. Vitamins and tonics unless certified to be required by the attending i) Any treatment for which a Immediately and in any event Medical Practitioner as a direct consequence of an otherwise claim may be made requires at least 48 hours prior to the Hospitalisation: start of the Insured Person’s covered claim. Hospitalisation. viii) Specified healthcare providers (Hospitals /Medical Practitioners) ii) Any treatment for which Within 24 hours of the start a. Treatment rendered by a Medical Practitioner which is outside his a claim may be made of the Insured Person’s discipline or the discipline for which he is licensed. requires Hospitalisation in an Hospitalisation. Emergency: b. Referral fees. f. Cashless Service: c. Treatments rendered by a Medical Practitioner who is a member of the Insured Person’s family or stays with him, however proven material Treatment, Treatment, Cashless Notice period for costs are eligible for reimbursement in accordance with the applicable Consultation Consultation Service is the Insured Person or or Procedure Available: to take advantage cover. Procedure: Taken at: of the cashless d. Any treatment or part of a treatment that is not of a reasonable charge, service*: *Written not Medically Necessary; drugs or treatments which are not supported notice must be by a prescription. accompanied by e. Charges related to a Hospital stay not expressly mentioned as being full particulars. covered, including but not limited to charges for admission, discharge, i) Any planned Network We will provide Immediately and in administration, registration, documentation and filing. treatment, Hospital cashless any event at least ix) Any specific timebound or lifetime exclusion(s) applied by Us and consultation service by 48 hours prior to or procedure making the start of the specified in the Schedule and accepted by the insured, as per Our for which a payment to the Insured Person’s underwriting guidelines. claim may extent of Our Hospitalisation. be made: liability directly Section IV. General Conditions to the Network Hospital a. Conditions to be followed The fulfilment of the terms and conditions of this Policy (including the ii) Any Network We will provide Within 24 hours payment of premium by the due dates mentioned in the Schedule) insofar treatment, Hospital cashless of the start of the as they relate to anything to be done or complied with by You or any Insured consultation service by Insured Person’s or procedure making Hospitalisation. Person shall be conditions precedent to Our liability. for which a payment to the b. Geography claim may extent of Our be made liability directly This Policy only covers medical treatment taken within India. All payments taken in an to the Network under this Policy will only be made in Indian Rupees within India. Emergency: Hospital. c. Insured Person g. Supporting Documentation & Examination Only those persons named as Insured Persons in the Schedule shall be The Insured Person or someone claiming on the Insured Person’s behalf covered under this Policy. Any eligible person may be added during the will provide Us with any documentation, medical records and information Policy Period after his application has been accepted by Us and additional We or Our TPA may request to establish the circumstances of the claim, its premium has been received. Insurance cover for this person shall only quantum or Our liability for the claim within 15 days of the either of Our commence once We have issued an endorsement confirming the addition of request or the Insured Person’s discharge from Hospitalisation or completion such person as an Insured Person. of treatment. The Company may accept claims where documents have been If an Insured Person dies, he will cease to be an Insured Person upon Us provided after a delayed interval only in special circumstances and for the receiving all relevant particulars in this regard. We will return a rateable part reasons beyond the control of the insured. Such documentation will include of the premium received for such person IF AND ONLY IF there are no claims but is not limited to the following: in respect of that Insured Person under the Policy. i) Our claim form, duly completed and signed for on behalf of the Insured Person. d. Loadings ii) Original bills with detailed breakup of charges(including but not limited We may apply a risk loading on the premium payable (based on the to pharmacy purchase bill, consultation bill, diagnostic bill) and any declarations made in the proposal form and the health status of the persons attachments thereto like receipts or prescriptions in support of any proposed for insurance) at the Commencement Date or on any renewal of amount claimed which will then become Our property. the Policy with Us or on the receipt of a request for enhancing the Sum iii) Original payment receipts Insured. The maximum risk loading applicable for an individual will not iv) All reports, including but not limited to all medical reports, case exceed 100% per diagnosis / medical condition and an overall risk loading histories, investigation reports, treatment papers, discharge of 150% per individual. summaries. We will send You the applicable risk loading in writing. You shall give Us Your v) Discharge Summary, with Date of admission and discharge, clinical history, past history, procedure details and details of treatment taken 4
  • 7. OptimaSENIOR Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 vi) Invoice/Sticker of the Implants. signed and stamped by Us. vii) A precise diagnosis of the treatment for which a claim is made. n. Renewal viii) A detailed list of the individual medical services and treatments This Policy is ordinarily renewable unless the Insured Person or anyone provided and a unit price for each. acting on behalf of an Insured Person has acted in an improper, dishonest ix) Prescriptions that name the Insured Person and in the case of or fraudulent manner or there has been any misrepresentation under or in drugs: the drugs prescribed, their price and a receipt for payment. relation to this Policy or the renewal of the Policy poses a moral hazard. Prescriptions must be submitted with the corresponding Medical We are NOT under any obligation to: Practitioner’s invoice. h. The Insured Person will have to undergo medical examination by Our i) Send renewal notice or reminders. authorised Medical Practitioner, as and when We may reasonably require, ii) Renew it on same terms or premium as the expiring Policy. Any change to obtain an independent opinion for the purpose of processing any claim. in premium (other than due to change in Age) will be done with the We will bear the cost towards performing such medical examination (at the approval of the Insurance Regulatory and Development Authority and specified location) of the Insured Person. will be intimated to You atleast 3 months in advance. We shall be entitled to call for any information or documentation before i. Claims Payment agreeing to renew the Policy. Your Policy terms may be altered based on the i) We will be under no obligation to make any payment under this Policy information received. unless We have received all premium payments in full in time and All applications for renewal of the Policy must be received by Us before the all payments have been realised and We have been provided with end of the Policy Period. A Grace Period of 30 days for renewing the Policy is the documentation and information We or Our TPA has requested to available under this Policy. Any disease/ condition contracted during the Grace establish the circumstances of the claim, its quantum or Our liability Period will not be covered and will be treated as a Pre-existing Condition. for it, and unless the Insured Person has complied with his obligations o. Change of Policyholder under this Policy. The Policyholder may be changed only at the time of renewal. The new ii) We will only make payment to or at Your direction. If an Insured policyholder must be a member of the Insured Person’s immediate family. Such Person submits the requisite claim documents and information along change would be subject to Our acceptance and payment of premium (if any). with a declaration in a format acceptable to Us of having incurred The renewed Policy shall be treated as having been renewed without break. the expenses, this person will be deemed to be authorised by You to receive the concerned payment. In the event of Your death, We will The Policyholder may be changed in case of his demise or him moving out make payment to the Nominee (as named in the Schedule). of India during the Policy Period. iii) We are not obliged to make payment for any claim or that part of any p. Notices claim that could have been avoided or reduced if the Insured Person Any notice, direction or instruction under this Policy shall be in writing and if had taken reasonable care, or that is brought about or contributed it is to: to by the Insured Person failing to follow the directions, advice or i) Any Insured Person, it would be sent to You at the address specified in guidance provided by a Medical Practitioner. Schedule / endorsement j. Fraud ii) Us, shall be delivered to Our address specified in the Schedule. If any claim is in any manner dishonest or fraudulent, or is supported by any iii) No insurance agents, brokers, other person or entity is authorised dishonest or fraudulent means or devices, whether by You or any Insured to receive any notice on Our behalf unless explicitly stated in Person or anyone acting on behalf of You or an Insured Person, then this writing by Us. Policy will be void and all benefits paid under it will be forfeited. q. Dispute Resolution Clause k. Other Insurance Any and all disputes or differences under or in relation to this Policy shall be If at the time when any claim arises under this Policy, there is in existence determined by the Indian Courts and subject to Indian law. any other Policy where the Insured Person is covered and the claim is totally r. Termination or partially covered under the same, We shall pay Our rateable proportion i) You may terminate this Policy at any time by giving Us written notice. (Apollo Munich Health Policy Sum Insured / Total sum insured for the Insured The cancellation shall be from the date of receipt of such written Person by all insurers) of the claim. This clause shall not apply to Cancer notice. Premium shall be refunded as per table below IF AND ONLY IF Insurance Policy issued in collaboration with Indian Cancer Society. This no claim has been made under the Policy clause is only applicable to indemnity policies and benefit. 1 Year Policy 2 Year Policy l. Subrogation The Insured Person must do all acts and things that We may necessarily and Length of % Refund of Length of % Refund of reasonably require to enforce/ secure any civil / criminal rights and remedies time Policy premium time Policy premium in force in force or to obtain relief / indemnity from any other party because of making reimbursement under the Policy. This would be irrespective of whether such Upto 1 Month 75.00% Upto 1 Month 87.50% necessity has arisen before or after the reimbursement. These subrogation Upto 3 Months 50.00% Upto 3 Months 75.00% rights must NOT be prejudiced in any manner by the Insured Person. The Insured Person must provide Us with whatever assistance or cooperation Upto 6 Months 25.00% Upto 6 Months 62.50% is required to enforce such rights. We would deduct any amounts paid or Exceeding 6 Nil Upto 12 50.00% payable and expenses of effecting recovery from any recovery that We Months Months make pursuant to this clause and pay the balance to You. This clause is only Upto 15 37.50% applicable to indemnity policies and benefits. Months m. Endorsements Upto 18 25.00% This Policy constitutes the complete contract of insurance. This Policy cannot Months be changed by anyone (including an insurance agent or broker) except Us. Exceeding 18 Nil Any change that We make will be evidenced by a written endorsement Months 5
  • 8. OptimaSENIOR Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 ii) We may terminate this Policy on grounds of misrepresentation, fraud, itself during the Policy Period and requires medical treatment. For non-disclosure of material facts or non-cooperation by You or any the avoidance of doubt, Illness does not mean and this Policy does Insured Person or anyone acting on Your behalf or on behalf of an not cover any mental Illness or sickness or disease (including but Insured Person after 30 days of giving You a notice and We would not limited to a psychiatric condition, disorganisation of personality issue and send an endorsement in this regard at Your address shown or mind, or emotions or behaviour) even if caused by or aggravated in the Schedule without refund of any premium. by or related to an Accident or Illness. Section V. Other Important Terms You should know Def. 10. In-patient Care means treatment for which the Insured Person The terms defined below and at other junctures in the Policy Wording have has to stay in a Hospital for more than 24 hours for a covered event. the meanings ascribed to them wherever they appear in this Policy and, Def. 11. Intensive Care Unit means an identified section, ward or wing of where appropriate, references to the singular include references to the plural; a Hospital which is under the constant supervision of a dedicated references to the male include the female and references to any statutory Medical Practitioner(s), and which is specially equipped for the enactment include subsequent changes to the same: continuous monitoring and treatment of patients who are in a Def. 1. Accident or Accidental means a sudden, unforeseen and critical condition, or require life support facilities and where the involuntary event caused by external and visible means (but does level of care and supervision is considerably more sophisticated not include any Illness) which results in physical bodily injury. and intensive than in the ordinary and other wards. Def. 2. Age or Aged means completed years as at the Commencement Date. Def. 12. Medical Expenses means those reasonable and Medically Def. 3. Commencement Date means the commencement date of this Necessary expenses that an Insured Person has necessarily and Policy as specified in the Schedule. actually incurred for medical treatment during the Policy Period on the advice of a Medical Practitioner due to Illness or Accident Def. 4. Congenital Anomaly An external congenital anomaly refers occurring during the Policy Period, as long as these are no more to a condition(s) which is present since birth, in the visible and than would have been payable if the Insured Person had not been accessible parts of the body, and which is abnormal in reference to insured and no more than other Hospitals or doctors in the same form, structure or position. locality would have charged for the same medical treatment. Def. 5. Emergency or Emergency Care means management for a severe Def. 13. Medically Necessary means any treatment, test, medication, or Illness or injury which results in symptoms which occur suddenly stay in Hospital or part of stay in Hospital which and unexpectedly, and requires immediate care by a Medical • Is required for the medical management of the Illness or injury Practitioner to prevent death or serious long term impairment of suffered by the Insured Person; the Insured Person’s health. • Must not exceed the level of care necessary to provide safe, Def. 6. Grace Period means the specified period of time immediately adequate and appropriate medical care in scope, duration or following the premium due date during which a payment can intensity. be made to renew or continue a Policy in force without loss of • Must have been prescribed by a Medical Practitioner. continuity benefits such as waiting periods and coverage of Pre- • Must conform to the professional standards widely accepted Existing Conditions. Coverage is not available for the period for in international medical practice or by the medical community which no premium is received. in India. Def. 7. Hospital means any institution in India established for In-patient Def. 14. Network means any such Hospitals, day care centre or other Care and Day Care Treatment of sickness and/or injuries and provider that We/ TPA have mutually agreed with, to provide services which has been registered as a Hospital with the local authorities, like cashless access to Insured Persons. The list is available with wherever applicable, and is under the supervision of a registered Us/ TPA and subject to amendment from time to time. and qualified Medical Practitioner AND must comply with all Def. 15. Non Network means any Hospital, day care centre or other minimum criteria as under: provider that is not part of the Network • has at least 10 in-patient beds, in those towns having a Def. 16. Policy means Your statements in the proposal form (which are the population of less than 10,00,000 and 15 in-patient beds in all basis of this Policy), this policy wording (including endorsements, if other places, any), Appendix 1 and the Schedule (as the same may be amended • has qualified nursing staff under its employment round the from time to time). clock, Def. 17. Policy Period means the period between the Commencement • has qualified Medical Practitioner(s) in charge round the clock, Date and the Expiry Date specified in the Schedule. • has a fully equipped operation theatre of its own where surgical Def. 18. Policy Year means a year following the Commencement Date and procedures are carried out, its subsequent annual anniversary. • maintains daily records of patients and will make these Def. 19. Pre-existing Condition means any condition, ailment or injury accessible to the insurance company’s authorized personnel. or related condition(s) for which Insured Person had signs or Def. 8. Hospitalisation or Hospitalised means the Insured Person’s symptoms, and / or were diagnosed, and / or received medical admission into a Hospital for Medically Necessary treatment as an advice/ treatment, within 36 months prior to your first policy with in-patient for a continuous period of at least 24 hours following an any insurer Illness or Accident occurring during the Policy Period. Def. 20. Reasonable Charges means the charges for services or supplies, Def. 9. Illness means a sickness (a condition or an ailment affecting which are the standard charges for a specific provider and the general soundness and health of the Insured Person’s body) consistent with the prevailing charges in the geographical area for identical or similar services by comparable providers, taking into or a disease (affliction of the bodily organs having a defined and account the nature of illness/ injury involved recognised pattern of symptoms) or pathological condition leading Def. 21. Surgery or Surgical Procedure means manual and/or operative to the impairment of normal physiological function which manifests 6
  • 9. OptimaSENIOR Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 procedure(s) required for treatment of an Illness or injury, correction Jurisdiction Office Address of deformities and defects, diagnosis and cure of diseases, relief of suffering or prolongation of life, performed in a Hospital or day care Punjab, Haryana, Shri Manik Sonawane (Ombudsman) centre by a Medical Practitioner. Himachal Pradesh, Insurance Ombudsman, Office of the Insurance Def. 22. TPA means the third party administrator that We appoint from time Jammu & Kashmir, Ombudsman, S.C.O. No.101-103, 2nd Floor, Batra to time as specified in the Schedule. UT of Chandigarh Building. Sector 17-D, CHANDIGARH-160 017. Tel.:- 0172-2706468 Fax : 0172-2708274 Def. 23. We/Our/Us means the Apollo Munich Health Insurance Company Email: ombchd@yahoo.co.in Limited. Def. 24. You/Your/Policyholder means the person named in the Schedule Tamil Nadu, UT- Insurance Ombudsman, who has concluded this Policy with Us. Pondicherry Town Office of the Insurance Ombudsman, Section VI. Claim Related Information and Karaikal (which Fathima Akhtar Court, 4th Floor, 453 (old 312), Anna For any claim related query, intimation of claim and submission of claim related are part of UT of Salai, Teynampet, CHENNAI-600 018. documents, You can contact Your TPA through: Pondicherry) Tel.:- 044-24333668 /5284 Fax : 044-24333664 · Website : www.fhpl.net Email: chennaiinsuranceombudsman@gmail.com · Email : info@fhpl.net Delhi & Rajasthan Shri Surendra Pal Singh (Ombudsman) · Toll Free : 1800 - 425 - 4080 Insurance Ombudsman, · Fax : +91-40-23541400 Office of the Insurance Ombudsman, 2/2 A, Universal · Courier : Claims Department, Insurance Bldg., Asaf Ali Road, NEW DELHI-110 002. Family Health Plan Ltd, Tel.:- 011-23239633 Fax : 011-23230858 Srinilaya - Cyber Spazio, Email: iobdelraj@rediffmail.com Suite No. 101, 102, 109 & 110, Assam, Meghalaya, Shri D.C. Choudhury (Ombudsman) Ground Floor, Manipur, Mizoram, Insurance Ombudsman, Road No. 2, Banjara Hills, Arunachal Pradesh, Office of the Insurance Ombudsman, “Jeevan Nivesh”, Hyderabad-500034 Nagaland and 5th Floor, Near Panbazar Overbridge, S.S. Road, Section VII. Grievance Redressal Procedure Tripura GUWAHATI-781 001 (ASSAM). Tel.:- 0361-2132204/5 Fax : 0361-2732937 If you have a grievance that you wish us to redress, you may contact us with the details of Your grievance through: Email: ombudsmanghy@rediffmail.com · Our website : www.apollomunichinsurance.com Andhra Pradesh, Office of the Insurance Ombudsman, · Email : customerservice@apollomunichinsurance.com Karnataka and 6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka- · Toll Free : 1800-102-0333 UT of Yanam - a Pool, · Fax : +91-124-4584111 part of the UT of HYDERABAD-500 004. · Courier : Any of Our Branch office or corporate office Pondicherry Tel : 040-65504123 Fax: 040-23376599 Email: insombudhyd@gmail.com You may also approach the grievance cell at any of Our branches with the details of Your grievance during Our working hours from Monday to Friday. Kerala, UT of (a) Shri R. Jyothindranathan (Ombudsman) If You are not satisfied with Our redressal of Your grievance through one Lakshadweep, (b) Insurance Ombudsman, of the above methods, You may contact Our Head of Customer Service at Mahe - a part of UT Office of the Insurance Ombudsman, 2nd Floor, CC The Grievance Cell, Apollo Munich Health Insurance Company Ltd., of Pondicherry 27/2603, Pulinat Bldg., Opp. Cochin Shipyard, M.G. 10th Floor, Building No. 10, Tower-B, DLF Cyber City, DLF City Phase Road, II,Gurgaon, Haryana-122002 ERNAKULAM-682 015. If You are not satisfied with Our redressal of Your grievance through one of Tel : 0484-2358759 Fax : 0484-2359336 the above methods, You may approach the nearest Insurance Ombudsman for Email: iokochi@asianetindia.com resolution of Your grievance. The contact details of Ombudsman offices are mentioned below. West Bengal , Bihar, Ms. Manika Datta (Ombudsman) Jharkhand and Insurance Ombudsman, Ombudsman Offices UT of Andeman & Office of the Insurance Ombudsman, 4th Floor, Jurisdiction Office Address Nicobar Islands , Hindusthan Bldg. Annexe, 4, C.R.Avenue, Sikkim Kolkatta - 700 072. Gujarat, UT of Shri P. Ramamoorthy (Ombudsman) Tel: 033 22124346/(40) Fax: 033 22124341 Dadra & Nagar Insurance Ombudsman, Email: iombsbpa@bsnl.in Haveli, Daman and Office of the Insurance Ombudsman, 2nd Floor, Diu Ambica House, Nr. C.U. Shah College, Ashram Road, Uttar Pradesh and Shri G. B. Pande (Ombudsman) AHMEDABAD-380 014. Uttaranchal Insurance Ombudsman, Tel.:- 079-27546840 Fax : 079-27546142 Office of the Insurance Ombudsman, Jeevan Bhawan, Email: ins.omb@rediffmail.com Phase-2, 6th Floor, Nawal Kishore Road, Hazaratganj, LUCKNOW-226 001. Madhya Pradesh & Insurance Ombudsman, Tel : 0522 -2231331 Fax : 0522-2231310 Chhattisgarh Office of the Insurance Ombudsman, Janak Vihar Email: insombudsman@rediffmail.com Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel, Near New Market, BHOPAL(M.P.)-462 023. Maharashtra , Goa Insurance Ombudsman, Tel.:- 0755-2569201 Fax : 0755-2769203 Office of the Insurance Ombudsman, S.V. Road, Email: bimalokpalbhopal@airtelmail.in Santacruz(W), MUMBAI-400 054. Tel : 022-26106928 Fax : 022-26106052 Orissa Shri B. P. Parija (Ombudsman) Email: ombudsmanmumbai@gmail.com Insurance Ombudsman, Office of the Insurance IRDA REGULATION NO 5: This policy is subject to regulation 5 of IRDA (Protection Ombudsman, 62, Forest Park, BHUBANESHWAR-751 009. of Policyholder’s Interests) Regulation.. Tel.:- 0674-2596455 Fax : 0674-2596429 Email: ioobbsr@dataone.in 7
  • 10. OptimaSENIOR Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 Appendix I: Day Care Procedure 43. Other excisions of the skin and subcutaneous tissues Day Care Procedures will include following Day Care Surgeries & Day Care 44. Simple restoration of surface continuity of the skin and Treatments subcutaneous tissues Microsurgical operations on the middle ear 45. Free skin transplantation, donor site 46. Free skin transplantation, recipient site 1. Stapedotomy 47. Revision of skin plasty 2. Stapedectomy 48. Other restoration and reconstruction of the skin and subcutaneous 3. Revision of a stapedectomy tissues 4. Other operations on the auditory ossicles 49. Chemosurgery to the skin 5. Myringoplasty (Type -I Tympanoplasty) 50. Destruction of diseased tissue in the skin and subcutaneous tissues 6. Tympanoplasty (closure of an eardrum perforation/reconstruction Operations on the tongue of the auditory ossicles) 7. Revision of a tympanoplasty 51. Incision, excision and destruction of diseased tissue of the tongue 8. Other microsurgical operations on the middle ear under general / 52. Partial glossectomy spinal anesthesia 53. Glossectomy Other operations on the middle & internal ear 54. Reconstruction of the tongue 55. Other operations on the tongue 9. Myringotomy Operations on the salivary glands & salivary ducts 10. Removal of a tympanic drain 11. Incision of the mastoid process and middle ear 56. Incision and lancing of a salivary gland and a salivary duct 12. Mastoidectomy 57. Excision of diseased tissue of a salivary gland and a salivary duct 13. Reconstruction of the middle ear 58. Resection of a salivary gland 14. Other excisions of the middle and inner ear 59. Reconstruction of a salivary gland and a salivary duct 15. Fenestration of the inner ear 60. Other operations on the salivary glands and salivary ducts 16. Revision of a fenestration of the inner ear Other operations on the mouth & face 17. Incision (opening) and destruction (elimination) of the inner ear 61. External incision and drainage in the region of the mouth, jaw and face 18. Other operations on the middle and inner ear under general /spinal 62. Incision of the hard and soft palate anesthesia 63. Excision and destruction of diseased hard and soft palate Operations on the nose & the nasal sinuses 64. Incision, excision and destruction in the mouth 19. Excision and destruction of diseased tissue of the nose 65. Plastic surgery to the floor of the mouth 20. Operations on the turbinates (nasal concha) 66. Palatoplasty 21. Other operations on the nose 67. Other operations in the mouth under general/spinal anesthesia 22. Nasal sinus aspiration Operations on the tonsils & adenoids Operations on the eyes 68. Transoral incision and drainage of a pharyngeal abscess 23. Incision of tear glands 69. Tonsillectomy without adenoidectomy 24. Other operations on the tear ducts 70. Tonsillectomy with adenoidectomy 25. Incision of diseased eyelids 71. Excision and destruction of a lingual tonsil 26. Excision and destruction of diseased tissue of the eyelid 72. Other operations on the tonsils and adenoids under general /spinal 27. Operations on the canthus and epicanthus anesthesia 28. Corrective surgery for entropion and ectropion Trauma surgery and orthopaedics 29. Corrective surgery for blepharoptosis 73. Incision on bone, septic and aseptic 30. Removal of a foreign body from the conjunctiva 74. Closed reduction on fracture, luxation or epiphyseolysis 31. Removal of a foreign body from the cornea with osteosynthesis 32. Incision of the cornea 75. Suture and other operations on tendons and tendon sheath 33. Operations for pterygium 76. Reduction of dislocation under GA 34. Other operations on the cornea 77. Arthroscopic knee aspiration 35. Removal of a foreign body from the lens of the eye Operations on the breast 36. Removal of a foreign body from the posterior chamber of the eye 78. Incision of the breast 37. Removal of a foreign body from the orbit and eyeball 79. Operations on the nipple 38. Operation of cataract Operations on the digestive tract Operations on the skin & subcutaneous tissues 80. Incision and excision of tissue in the perianal region 39. Incision of a pilonidal sinus 81. Surgical treatment of anal fistulas 40. Other incisions of the skin and subcutaneous tissues 82. Surgical treatment of haemorrhoids 41. Surgical wound toilet (wound debridement) and removal of diseased 83. Division of the anal sphincter (sphincterotomy) tissue of the skin and subcutaneous tissues 84. Other operations on the anus 42. Local excision of diseased tissue of the skin and subcutaneous tissues 8
  • 11. OptimaSENIOR Policy Wording 10th Floor, Building No. 10, Tower B, DLF City Phase II, DLF Cyber City, Gurgaon-122002 85. Ultrasound guided aspirations 116. Unilateral orchidectomy 86. Sclerotherapy etc. 117. Bilateral orchidectomy Operations on the female sexual organs 118. Orchidopexy 87. Incision of the ovary 119. Abdominal exploration in cryptorchidism 88. Insufflation of the Fallopian tubes 120. Surgical repositioning of an abdominal testis 89. Other operations on the Fallopian tube 121. Reconstruction of the testis 90. Dilatation of the cervical canal 122. Implantation, exchange and removal of a testicular prosthesis 91. Conisation of the uterine cervix 123. Other operations on the testis under general /spinal anesthesia 92. Other operations on the uterine cervix Operations on the spermatic cord, epididymis and ductus deferens 93. Incision of the uterus (hysterotomy) 124. Surgical treatment of a varicocele and a hydrocele of the spermatic cord 94. Therapeutic curettage 125. Excision in the area of the epididymis 95. Culdotomy 126. Epididymectomy 96. Incision of the vagina 127. Reconstruction of the spermatic cord 97. Local excision and destruction of diseased tissue of the 128. Reconstruction of the ductus deferens and epididymis vagina and the pouch of Douglas 129. Other operations on the spermatic cord, epididymis and ductus deferens 98. Incision of the vulva Operations on the penis 99. Operations on Bartholin’s glands (cyst) 130. Operations on the foreskin Operations on the prostate & seminal vesicles   131. Local excision and destruction of diseased tissue of the penis 100. Incision of the prostate 132. Amputation of the penis 101. Transurethral excision and destruction of prostate tissue 133. Plastic reconstruction of the penis 102. Transurethral and percutaneous destruction of prostate tissue 134. Other operations on the penis 103. Open surgical excision and destruction of prostate tissue Operations on the urinary system 104. Radical prostatovesiculectomy 135.Cystoscopical removal of stones 105. Other excision and destruction of prostate tissue Other Operations 106. Operations on the seminal vesicles 107. Incision and excision of periprostatic tissue 136. Lithotripsy 108. Other operations on the prostate 137. Coronary angiography Operations on the scrotum & tunica vaginalis testis 138. Haemodialysis 139. Radiotherapy for Cancer 109. Incision of the scrotum and tunica vaginalis testis 140. Cancer Chemotherapy 110. Operation on a testicular hydrocele 111. Excision and destruction of diseased scrotal tissue Note: The standard exclusions and waiting periods are applicable to all of the 112. Plastic reconstruction of the scrotum and tunica vaginalis testis above Day Care Procedures depending on the medical condition/ disease under 113. Other operations on the scrotum and tunica vaginalis testis treatment. Only 24 hours hospitalization is not mandatory Operations on the testes 114. Incision of the testes 115. Excision and destruction of diseased tissue of the testes AMHI/PR/H/0012/0036/062011/P OSR/PW/V0.01/082012 9