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Lisbon Workplace Conference CHANGE MANAGEMENT
1. Managing change in the workplace
Take your knowledge pills @Antonio_Heras
Barcelona Workplace Conference
June 2014
2. Agenda
• The theory: Concepts, Methodology
• The practice: Materials, Activities, Deliverables
• But, it’s enough to be succesful? Don’t forget the secret ingredients
• Celebrate a new beginning ! Enjoy the change
6. Phases
• Is the normal human
behaviour
• All employees move around
the curve
• Special focus at each phase
7. Phases & Time
Performance
&
Morale
Objectives
Manage
expectations
Before
is better
Improve
Comunication
Define
Strategy
Create
awareness
Build
engagement
Adoption
• Be realistic, avoid too high expectations
• Don’t let performance drop
during the process and don’t affect business
performance
• Reduce Adoption time. It’s not the
same 3 months than 3 weeks.
9. Activities
Kick-off
meeting
Interviews
Strategic
&
Functional
Workplace
Principles
Validation
Town Hall
Workshops
Knowledge
Transfer to
employees
Move
Management
Reinforce
behaviours
What is the activity for?
When: once, periodic?
Who is responsible?
How is communicated?
10. Materials
Online Communication
Newsletters
Survey
Plan
Q&A
Email
Alias
Workplace
Protocols
Welcome
manual
Post
Ocuppancy
Evaluation
12. Involving employees
• The Agents of change
• The co-Design new model
• Are Ambassadors from all departments
• They will Transfer new culture
• Raise feedback from the field
• Helps us not forget
14. Communicate everywhere
Ensure you reach all
employees, not only by mail
Entire Workplace is a canvas
to communicate:
• LCD’s
• VideoWalls
• Corridors
• Elevators
• Cafeteria
• WC
• Reception
15. Is it enough?
We have:
Materials
Activities
Agents
Every Where
16. Make it fun, some samples
Example: Unassigned desktops
Rich Media are easily
consumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
17. Make it fun
Example: Claiming my own desktop
Rich Media are easily
consumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
18. Make it fun
Example: Be reachable in the new working model
Rich Media are easily
consumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
19. Make it fun
Rich Media are easily
consumed and remembered
Humour is a good
vehicle to explain what &
what not
Invite employees to
participate in videos
Example: Noise levels in open space, protocols.
20. Is it enough?
We have:
Materials
Activities
Agents
EveryWhere
Fun
21. Measure Results
Post Occupancy Evaluation
POE
Compare progress
against Pre Occupancy
Survey
Reinforce new
behaviours if resistance
remains