1. De 4 geheimen van de oogbol
Kees Sol, CFO
Flevum, 17 februari 2011

2. The Rotterdam Eye Hospital
2 22-2-2011 The Rotterdam Eye Hospital

3. The Rotterdam Eye Hospital
> 1874 : Eye Hospital
> 1930 : Training, R&D
> 1966 : Start University Department
> 1990 : Proposal to merge with university hospital
> 1992 : Start of center of excellence, freestanding eye hospital
> 2001 : Start of the Eye Care Network
> 2005 : Opening of the renovated building
> 2008 : Opening of the R&D organisation
3 22-2-2011 The Rotterdam Eye Hospital

4. The Rotterdam Eye Hospital
Oogziekenhuis
ROI Focuskliniek Oogzorgnetwerk
4 22-2-2011 The Rotterdam Eye Hospital

5. The Rotterdam Eye Hospital
> 140.000 outpatient visits (510 p/day)
> 14.000 surgeries (50 p/day)
> 4 OR’s + 2 Daysurgery OR’s
> 9 beds
> 93 % daycase
> 50 % outside of Rotterdam
> 26.000 emergency visits (70 p/day )(7/24)
> 25 outpatient rooms
> 400 employees
> 30 ophthalmologists + 20 residents
5 22-2-2011 The Rotterdam Eye Hospital

6. Secret 1: Learn from others
Trade and industry:
> ‘Center of Excellence’
> Efficiency
6 22-2-2011 The Rotterdam Eye Hospital

7. Philosophy KLM planning
reservation
seat on plane
=
reservation of
consult
or
reservation of
surgery
7 22-2-2011 The Rotterdam Eye Hospital

8. Example AH
> just in time delivery
> focusgroup
8 22-2-2011 The Rotterdam Eye Hospital

9. Lessen uit de luchtvaart
Patient Central focus: reduction of anxiety for patient
Taxi Planning Risk Time out Team Resource Black
service system analysis procedure Management box
Traveller 2006 1992 2002 2004 2007 2008
9 22-2-2011 The Rotterdam Eye Hospital

10. Secret 2: Learn from Peers
Best Practices in ophthalmology
> AAEECE
> EAEH
> WAEH
10 22-2-2011 The Rotterdam Eye Hospital

11. International network: WAEH
• Dublin
• Nepal • Nepal
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12. Peers
> benchmark
> exchange of staff members
> make the nurse your consultant
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13. Benchmarking
Bron: Health Care Manage Rev
2010;35(1):23-35.
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14. Secret 3: Why? Excellent care
for eye patients ->Fear Reduction
> Information
> Compagnion
> Transparancy
> Building
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15. Parkeerservice
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16. Fear Reduction: Building
Old New
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17. Fear Reduction
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18. Secret 4: Eye Care Network
Efficiency of McDonalds:
Standardization & training
1. Sint Franciscus Gasthuis, Rotterdam
2. Reinier de Graaf Groep, Delft/Voorburg
3. IJsselland Ziekenhuis, Capelle a/d IJssel
4. Het Oogziekenhuis Rotterdam, Rotterdam
5. Slingeland Ziekenhuis, Doetinchem
6. Deventer Ziekenhuis, Deventer
7. Zuwe Hofpoort Ziekenhuis, Woerden
8. Antonius Ziekenhuis, Sneek
9. Westfriesgasthuis, Hoorn
10. Ziekenhuis Groep Twente, Almelo
11. Flevoziekenhuis, Almere
12. Albert Schweizer, Dordrecht
13. Havenziekenhuis, Rotterdam
18 22-2-2011 The Rotterdam Eye Hospital

19. On the move to…
The Eye bus
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20. …a mobile health market
Earbus
Cardiobus
…bus
…bus
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21. Don’t look back
21 22-2-2011 The Rotterdam Eye Hospital