This document provides an overview of major business drivers and enabling technologies that are causing fundamental changes in the tourism industry. It discusses the shift from a linear view of business to an ecological view, and the shift in power from providers to consumers. New technologies like the internet, mobile devices, and web services are leveling the playing field and enabling more collaborative forms of commerce. The document speculates that these forces will transform the traditional tourism industry structure into a new "digitized ecosystem" centered around customer value.