1. Ann K Saunders, CSP
(678) 513-7202
Email: annsaunders@bellsouth.net
Key Skills
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Healthcare Financials (17 years)
Application Support/Services (17 years)
SSPA Certified Professional (6 years)
Fortune 50 healthcare corporation
Stay at Home Mom Experience
Cumming, GA
07/2008 to present
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Time Management: Provided after-school care for neighbor’s kids, maintain household/sports schedules, multi
task skills, calm under pressure, well organized, creative and positive attitude.
Parent Volunteer: Volunteered in both daughters’ classrooms and for school PTA events.
Professional Experience
McKesson Corporation
HPM Senior Applications Analyst
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Provided complex decision reporting support for patient encounter data within HPM and data content expertise.
Shared years of knowledge with clinical and financial data elements and their appropriate use in various reporting
situations.
Consistently achieved 100% positive feedback from customer event driven surveys.
Successfully managed case load to meet aggressive metric goals.
Team ranked Top3 finalist in the SSPA prestigious 2004 STAR Award recognizing customer support excellence
across all industries worldwide.
STAR Senior Applications Analyst
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01/2000 to 07/2004
Application support for STAR Patient Accounting, Navigator GUI-- McKesson's Windows Terminal Emulator.
Mentored peers via multiple knowledge docs, classes, and case reviews.
Identified key software defects/enhancements for development.
Chosen to train the STAR support staff on a required Support Certification Problem Solving class.
Handled basic Unix scripts to prevent bottleneck transition to technical support.
Baptist Health Care
Healthquest Patient Accounting Coordinator
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Alpharetta, GA
07/2004 to 7/2008
Pensacola, FL
06/1995 to 01/2000
Built application data for 2 newly acquired Alabama hospitals using a “go-forward” approach from a foreign
system. Dual maintenance of old and new regions for up to a year. Healthquest Patient Accounting software
release upgrade for 3 Florida hospitals including the parent hospital of 586 beds. Successfully merged all 5
hospitals into one 3.0 region with little affect on AR days and no delay in bills.

2. Ann K Saunders, CSP
5425 Edinbourgh Court
Cumming, Georgia 30040
Home: (678) 513-7202 Mobile: (678) 230-7000
Email: annsaunders@bellsouth.net
Baptist Health Care
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Healthquest Patient Accounting Coordinator
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Implemented 15 Receivable Workstation PCs within 2 weeks after conversion eventually using 150 categories
including query listings and reprinted bills for download in outsourcing collections project.
Maintained ongoing table, profile, and master file maintenance for all 5 hospitals.
Resolved UB and 1500 billing issues for both FL/AL state requirements.
Provided end-user support, data management, reporting, and application optimization.
“Super User” role in maximizing application performance in all financial areas.
Maintained application issues list and coordinated efforts with IS and outside consultants.
“Train the trainer” approach for release upgrades and homegrown software modifications.
Health Systems Resources
Product Manager- Financial Systems
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Atlanta, GA
02/1994 to 06/1995
Reviewed software modification requests, assigned tasks to projects, and coordinated future releases.
Responsible for extensive testing and documentation for each release.
Assisted sales in presenting marketing demos to prospective hospitals.
Application Specialist- Financial/Clinical Systems
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Pensacola, FL
06/1995 to 01/2000
09/1991 to 02/1994
Trained classes of 2-20 people ranging from business office managers to nursing staff.
Developed training documents to assist new trainers on software installation procedures.
Handled complex incoming calls through effective troubleshooting skills.
Education
Bachelor of Science: Marketing, 1991
Clemson University, Clemson, South Carolina
Technical Summary
McKesson: STAR- Patient Accounting, Navigator GUI-- McKesson's Windows Terminal Emulator,
Patient Processing;
Healthquest- Patient Accounting, Patient Management, Medical Records;
Horizon Performance Manager- Decision Support engine for McKesson's Clinical/Financial Analytics
Basic UNIX scripts
Experience with MS Office Suite
References Available Upon Request