The document discusses communication, defining it as the transmission of information between people through words and actions. Effective communication occurs when the intended message is understood, and involves understanding others, stimulating action, and encouraging new ways of thinking. Barriers to communication include semantics, distractions, status differences, emotions, perceptions, lack of feedback, and poor listening. To improve communication, one should learn to provide feedback, be sensitive to others, listen to understand, use clear language, choose the right channel, and practice supportive listening.

1. COMMUNICATION

2. COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSONTO ANOTHER. COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS. ITS ESSENCES : PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS. TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE. IT IS A SOCIAL AND EMOTIONAL PROCESS. What is Communication?

3. EFFECTIVE COMMUNICATION

4. EFFECTIVE COMMUNICATION EFFECTIVE COMMUNICATION OCCURS WHEN THE MESSAGE RECEIVED IS AS CLOSE AS POSSIBLE AS THE MESSAGE INTENDED TO BE SENT – MUTUAL UNDERSTANDING. COMMUNICATION IS EFFECTIVE ONLY IF PEOPLE: - UNDERSTAND EACH OTHER - STIMULATE OTHERS TO TAKE ACTION -ENCOURAGES OTHERS TO THINK IN NEW WAYS.

5. SEVEN “C’s” OF COMMUNICATION COMPLETENESS – CONTAINS ALL FACTS THE READER OR LISTENER NEEDS FOR DESIRED ACTION. CONCISENESS CONSIDERATION CONCRETENESS CLARITY COURTESY CORRECTNESS

6. BARRIERS TO COMMUNICATION

11. Be sensitive to receiver’s point of view.

12. Listen to UNDERSTAND!

13. Use direct, simple language, or at least use language appropriate to the receiver.

14. Use proper channel(s). Learn to use channels well.

16. Active Listening … Allows you to make sure you hear the words and understand the meaning behind the words Goal: go beyond listening to understanding

17. Active Listening (4 Steps) Listen Question Reflect-Paraphrase Agree

18. EFFECTIVE COMMUNICATION: GOOD SPEAKING + ACTIVE LISTENING

19. How to Improve Existing Level ofCOMMUNICATION? IMPROVE LANGUAGE. IMPROVE PRONUNCIATIOON. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC. INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOUR TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT.

20. THANK YOU…!!!