Government 2.0 / Open Government Introductory Keynote at Pan European eParticipation Summit (09/2010)

Anke Domscheit-Berg
Innovative Government Programs Lead,
Microsoft Germany
Hamburg, 23.09.2010

Government 2.0 - Introduction

Anke Domscheit-Berg, 23. September.2010
Government 2.0 – an Introduction, PepNet Summit

Agenda

How new rules of web 2.0 impact citizen
expectations
Gov 2.0 as open government strategy, powered by
internet technology
Gov 2.0 around the world
Benefits and Barriers


2.0 changed many aspects of
every day life
• How we communicate – Chat, Twitter, MMS
• How we get Information – Blogs, eNews, Wiki, YouTube
• How we shop– eBay, Amazon, Dell
• How we plan trips – Tripadvisor, Flickr, Map24
• How we live relationships – LinkedIn, Myspace, Dating
• How we engage – campaigning, lobbying
• How we have fun – Online games, iTV, Facebook,

Every consumer is a citizen too. Citizens expectations for
their interaction with goverments change.


New survey: German citizens want
Public Sector Information to be Open

88% want Public Sector Information to be published
81% believe this increases citizen participation
76% believe that it would lead to higher efficiency
16% see data protection issues

Source: Forsa June 2010


Agenda

How new rules of web 2.0 impact citizen
expectations
Gov 2.0 as open government strategy, powered by
internet technology
One strategy – Three pillars
Open Government in EU and German policy making
Gov 2.0 around the world
Benefits and Barriers


Good Gov 2.0 is Open Government,
and Based on its Three Pillars

Availability of public data in raw format or as
rich media
Transparency Decision-making and impact of
politics/decisions are made transparent

„Crowdsourcing“ as method for
Collaboration procurement and effective innovation
Collaboration within and across
authorities
eParticipation (decisions and discussions)
Participation Civil engagement (mobilisation)
Joint service improvement


Malmö – EU Ministerial Declaration
(Nov.2009) Vision + Priorities for 2015
„European Governments will be recognised for being open,
flexible and collaborative in their interaction with citizens.“

Transparency: Increase Transparency:
availability of public Strengthen transparency
sector information for of administrative
reuse processes

Collaboration:
Participation: Involve Invite 3rd parties to
stakeholders in public collaborate on the
policy processes development of eGov
services


Germany: Enquête Commission on
Digitale Society– since April 2010

Program Focus:
1. Culture and the Media
2. Economy and Environement
3. Education and Science
4. Law and Interior Policy
5. Society and Democracy
Free Access to public sector information via Open Data

New ways of citizen participation

Improvement of public services


New Federal Gov. Program: „Transparent
and Networked Government“ – 08.2010

Joint Open Government
Strategie by 2013
realised
By end of 2010 conzept Public Administration needs
for Open Govt. in networking and transparency.
Federal Administration Transparency …delivers information
End of 2010 Pilot project for citizens…enables participation and
at Federal Level collaboration and makes use of the
wide spread knowledge of society for
decion making processes….


Coalition Contract Northrhine
Westphalia: Open Government Initiative

NRW Open Government Initiative:
• Guided by goals of transparency,
participation and collaboration
• Digital participation of citizens in decision
making processes
• Free and non discrimatory access to public
sector information
• Apps for Democracy competitions


Transparency and
Open Data


Good Practice for Open Data:
City of Vancouver


Vancouver Data Portal: machine
readable, multiple formats, clear design


Data becomes Information with
Value Add for Citizens (Expl. Australia)


USA: Stimulus Investments made
transparent


Apps for Democracy: citizen centric
apps developed outside government

How it works:
City/State/Country/
Authority provide
open data and set
up competition
Citizens develop
applications based
on these data
Citizens and a Jury
rate Applications
Best Apps get prizes

Worldwide, Citizens develop Apps,
based on Open Data, generating value

"Apps for Democracy produced more savings for the D.C.
government than any other initiative."
Vivek Kundra, former CTO , Washington DC (now working for Obama)
First year facts:
47 apps developed
2.3 m US$ estimated value
50, US$ total cost
ROI = 4000%
Apps 4 America, Danemark, Australia, Finnland, Belgium,
Apps 4 Africa..
Apps for San Francisco, New York, London…
Apps for the Army…


Apps 4 Berlin – 1st German (kind of)
Apps for Democracy competition

14.09.-30.11. 2010
Not directly connected to Open Data,
but Open Data Initiative planned
Driven by department responsible
for economic growth and innovation
„worldwide Apps market estimated to
reach 15bn € value by 2012“
Special prize for best eDemocracy
App


Collaboration and
Participation


Online Budgets in many German cities -
Hamburg, Cologne, Potsdam, Munich…

Quelle: www.buergerhaushalt-hamburg.de, abgerufen am 25.06.2009; www.stimulus.virginia.gov

Crowdsourcing Mass Tasks –Science
Progress and Citizens having Fun


Mapping Mars in a Web 2.0
Adventure – everybody a Scientist


USA, Australien: Crowdsourcing
Patent Applications Review


City of Boston searching for stolen
bikes – at Facebook and Twitter


Crowdsourced…
Digital City Memory – City of Coburg


Communication


City of San Francisco 311 Service
approchable via Twitter @sf311


USA, Centre for Disease Control:
fighting swine flue with viral marketing
RSS, Widgets, ePostcards, Buttons,Twitter, Facebook, SMS news, Flickr, YouTube


Community


Two active NGOs lead German Open
Government Community Efforts
www.gov20.de
Named best
gov20 source for
Germany by
National ICT
Association!


2nd Government 2.0 Camp in Berlin
organised by Gov20 Network NGO


Hacks4Democracy – organised
by Open Data Network NGO


Gov 2.0 based on an Open Government
Strategy reveals many benefits

Builds trust and leads to higher acceptance,
Better legislation, better decisions, better services
Higher efficiency
Lower corruption
More citizen centric government
…last but not least – gives public administration a
human face


Implementation hindered by barriers
which are mainly cultural

Barriers How to address barriers:
Technology? – No Build competence
Citizen Interest? - No Lead from the top
Money? – Yes/No Re-Prioritize ressources
Competence? – Yes Nurture values of openness
Culture – Yes and a culture of error tolerance
Empower lower hierarchical
levels
Provide guidance with Social
Media Policies


Questions?

Contact
Anke Domscheit-Berg
Innovative Government Programs Lead,
Microsoft Germany

mailto: anke.domscheit@microsoft.com
anke.domscheit@gov20.de
Twitter: @anked, @gov20de, @gov20campB

Backup –
Microsoft Gov20 Ressources


Open Data – fast and efficient with
Cloud Technology

1. Open Government Data
Initiative (OGDI) – Microsoft
Azure hosted open source
solution for simple and effective
publication of public sector data
• Used by: Vancouver, Edmonton
Transparency
• Link: http://data.vancouver.ca
• Free solution download:
http://ogdi.codeplex.com/
2. Sharepoint/Business
Intelligence
• Based on Sharepoint
• Reference Link:
www.recovery.gov


Questions Tool for citizens/employees–
open source solution / Cloud hosted

1. Microsoft Townhall Open Source Solution– hosted
at Microsoft Azure Cloud platform,
2. Easy to customize, suitable for ideageneration or
questions collection in communities
• Demo Link: http://www.microsofttownhall.com/
• Reference Link (NASA Mars-Mapping):
Collaboration
http://beamartian.jpl.nasa.gov/townhall
• Description:
http://whatis.techtarget.com/definition/microsoft-
townhall.html


Microsoft Gov 2.0 Links

• Entrypage: http://www.microsoft.com/govready
• Overview on material, guides, etc.:
• http://www.microsoft.com/industry/government/guides/gov20.aspx
• http://www.microsoft.com/industry/government/opengovdata/

 Free Downloads (Englisch)
 Gov 2.0 Planning-Checkliste
http://download.microsoft.com/download/7/3/6/73686719-527C-487E-8174-
6D5BCE6CE744/MSGov20PlanningChecklist.pdf
 Gov 2.0 Governance Plan (Template)
http://download.microsoft.com/download/3/2/9/329F9AFF-FB06-4D25-812F-
7BBA7CB8E3F7/Microsoft_Gov20_Governance_Plan.docx
 Free Gov 2.0 Add Ons for Microsoft Products
http://download.microsoft.com/download/1/5/C/15C33BAA-1CEE-431A-A8C0-
8D521BDA6B9A/MicrosoftGov20ValueAdd_2.pdf
 Datasheet Gov 2.0 for State and Local Government
http://download.microsoft.com/download/1/E/1/1E131973-A8E9-4A38-8965-
2A9592E6A24D/2655_MS_GOV20_SLG_v4.pdf


Government 2.0 / Open Government Introductory Keynote at Pan European eParticipation Summit (09/2010)

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Government 2.0 / Open Government Introductory Keynote at Pan European eParticipation Summit (09/2010)